It's been a while since I've been to Panera Bread but with seeing the advertisement for the Spicy Steak Asiago Bagel Stack and having gift card(s), I decided to stop by. It wasn't busy so I was able to place my order at the register pretty quickly and it didn't take long to receive my order. I chose the " you pick 2" and had the Rustic baked potato soup with the stack. Also by signing up on the app, I received a free bakery item, the Chocolate Chipper cookie was a great choice! Although I didn't dine in, it appears to have plenty of seating and I may enjoy my next meal there on a future visit. read more

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It's a great spot to stop and get a family meal for a reasonable price. The establishment is very clean, and the staff is friendly. They always clean the tables and ask if you need anything. The broccoli cheddar soup is creamy. I just love a nice crispy green leaf salad, and the Caesar salad is always a win. Stop by Panera Bread in Alabaster if you get a chance for outstanding service. read more

Panera Bread - Broccoli Cheddar Soup - Sandwiches Near Me - Alabaster, Alabama

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NOTE: before we left, saw and spoke with manager. Told him most of issues I've noted below. He was very kind, patient, and attentive and offered to "make it right", so everything a manager should do. He also noticed that the front counter had rang up the soup correctly but for some reason the kitchen staff put tomato on the tray. We declined any offering to make it right and pointed out to him we did eat the meal. We just believe in letting management know when improvements are needed. MAIN REVIEW: Mediocre. Front counter staff must be new. Told me All sandwiches other than Melts are Cold. I found the TOASTED frontega chicken sandwich on the menu myself. Couldn't decide between tomato soup and French onion - asked her which would pair better with the chicken sandwich, she didn't answer me. I chose French onion but tomato soup was on my tray. Happily-married-spouse ordered tuna sandwich with all veggies on the side. Sandwich was prepared with vegetables on the sandwich. The food was acceptable. We didn't lick our plates but we did eat the meal. The atmosphere was nice, Soft 70s/80s music playing. Men's bathroom clean and decent. Being kind, I would give this a neutral - wouldn't recommend or discourage eating here. read more

Panera Bread - Sandwiches Near Me - Alabaster, Alabama

This Panera is the absolute worst! I ask for my soup without cheese every time I go here, and for some reason they always have an issue. Most of the time I explain the issue and they fix it--as they should. However, this time they got my order completely wrong. I explained to the person working the counter and off the bat he caught an attitude. He remade the order, but it was still wrong. I went back to correct him and he remade it again--still with a nasty attitude. I get home to find out they just dumped part of the soup out to get the cheese off the top. Did not even bother to remake it. Mind you there was still cheese in the soup! The people working at this panera need to get it together and fast, before they run this place to the ground. read more

This review is based solely off the experience I had over the phone with Beckett (sp?). I was looking to have some bagels ordered online for delivery but due to the delivery limitations, I had to request pick up instead of delivery. I really appreciate the patience Beckett exhibited on the call. Also, his overall thoroughness & professionalism on the call! He definitely made placing this order really easy. He also told me about Curbside pick option. I can't wait to hear how much my family enjoyed their bagels and cream cheese! read more

Pick 2...Green Goddess Caprese Melt with bowl of Broccoli Cheddar Soup. I chose to get my baguette cut in half bc this meal is huge and filling!! Great fresh flavor, perfectly toasted, and hot out the oven. Def needs to be kept on the menu!! read more

Panera Bread - Pick 2: Toasted baguette - Green Goddess Caprese Melt with Broccoli Cheddar Soup - Sandwiches Near Me - Alabaster, Alabama

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This is such a great place to eat because there a little bit of everything here. First off make sure you get a rewards card and download the app so you can get freebies. I love their french onion soup. They put croutons and gruyere cheese on it and comes with a French baguette. The broccoli cheddar is another one of my favorites as well. It is so cheesey and good. The frontega chicken sandwich comes with fresh mozzarella, onions tomatoes and I get the regular mayo instead of the chipotle mayo. The cheese and chocolate danishes are excellent as well. You get a cookie for .99 if you get a meal with a drink. read more

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Good Panara that is following strict covid guidelines. Their bathroom could use a little updating, they looks run down read more

Panera Bread is a great place in alabaster to grab soup, salad, and amazing sandwiches! This location has been consistently amazing for years. The restaurant is conveniently located in a corner of the Promenade in alabaster. Parking can be a pain during their lunch rush, so be prepared to hike if you don't get there early! They always have plenty of staff on hand to take orders and clean the dining area. There is ample seating, and you frequently see people working on their computers while they munch. I've tried a lot of things on their menu and I've narrowed down a few of my faves! The Green Goddess salad is incredible! The salad greens are topped with avocados, red onion, hard boiled egg, and chicken. So. Freaking. Tasty. I also love the Frontega chicken sandwich, warm and cheesy. They offer a wide variety of bagels, breads, cookies, and more...and they are all fresh and delicious. Definitely check this place out when you want a fast and tasty meal! read more

Panera Bread - Sandwiches Near Me - Alabaster, Alabama

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The food is always good. The service is always good. The staff is always friendly. And, I realize that most establishments are short handed, but hygiene is a must. We do not want this restaurant shut down because someone called the health department. Please, keep it clean. This is what customers CaN see. read more

Panera Bread - Bugs in the lights above the table. - Sandwiches Near Me - Alabaster, Alabama

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Good food, nice management who likes to chat with customers. Good portion sizes. Chatty manager who was kind and happy to greet the customers. read more

What has happened to Panera Bread? Lunch today was a steak and white cheddar sandwich with French onion soup. Soup was very tasty but the sandwich, well where's the meat? Two, yes two very thin shaved pieces of meat and one thin sliced piece of cheddar. Very poor!! This is the second visit to Panera in 30 days with virtually the same outcome. Soup very good sandwiches not. Probably not visiting the Alabaster or Hoover locations again any time soon. read more

The Frontera Chicken Panini is fantastic. It was lunch on a Saturday, so it was a bit crowded, but service was pretty quick and the panini was very good. read more

Panera Bread - Frontera Chicken Panini (1/2) - Sandwiches Near Me - Alabaster, Alabama

GREAT FOOD AND GREAT SERVICE!! A+ I love their strawberry poppyseed salad. It's wonderful! read more

Panera Bread - Sandwiches Near Me - Alabaster, Alabama

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Ordering was very confusing on the app they put everything I didn't want on my salad it cost a lot and did not eat it

Love the cinnamon crunch bagels! Also love the fall squash soup. Service is okay. Ambiance is mid. Will be back.

This was the filthiest Panera I have ever been to. These pictures do not even show how gross it really was. Tables were dirty, I had to go to the bathroom wet paper towels to clean the table and the seat. The bathroom was gross, and when I walked back towards the kitchen I spotted the dead cockroach on paper plate. Do not go here. I got sick right after I left. read more

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I have a love/hate relationship with Panera. The broccoli cheddar soup is absolutely delicious, however the sandwiches fall flat on both flavor and value. read more

Panera Bread - Pick 2, broccoli cheese soup, baguette, and half bacon tomato grilled cheese. - Sandwiches Near Me - Alabaster, Alabama

My son and I went in for breakfast. Son ordered a toasted everything bagel with butter - he rec'd a bagel that had almost no toasting and no butter AND with added salt he didnt ask for. I ordered a plain toasted bagel with butter. I rec'd a sesame seed bagel with almost no toasting and no butter. We had it to go and noticed all this in the vehicle, not able to go back and so threw it all out! Wasted money! Top it all off the service was slow!! What a crappy Panera Bread!!!! read more

I have given this location multiple chances with delivery, and my food has been wrong EVERY SINGLE TIME. They have offered to make it right for me in the past, which is why I left them a positive review. We eat there once a week, but will no longer give them our business. Tonight my sandwich was missing ingredients and one of our cookies was incorrect. Frustrating after spending over $50 on hardly any food to begin with. read more

Panera Bread - Sandwiches Near Me - Alabaster, Alabama

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Again, awesome food and service. Today i had a breakfast wrap and my wife had a breakfast sandwich When she bit into it she did not like the scramble egg so she asked if she could have her egg overeasy. No charge no fuss they just gave her an overeaay egg. Great service. The Manager came over and spoke with us, very pleasant nice gentleman I have Physical Therapy 3 days a week close by. It is the highlight of the day after i get beat up at PT. read more

Ordered online, food good, on time delivery. Problem is we have been shorted the bread on two separate occasions. I called twice to inquire why MW said everything was included when it was not, phone rang off the hook then hung up. We live 10 miles away, so not worth the trip. Just x them off the takeout list. read more

Manager was very rude as was a female staff member. Refused to allow me to order at the counter because I didn't have a mask on because of a medical condition. Said it was a corporate policy but failed to have it posted. If it's a corporate policy it should be posted as you come in the door in large print. If I could, I'd rate this place with no stars!! read more

The service here is so slow. The coffee carafes were all empty and when they brought a cup out to me it had a lot of coffee grounds in it. Had to wait for ever for my breakfast sandwich even though I was the only one waiting. Don't get me started on the condition of the restroom.... Not worth your time and money! read more

Best PB I've eaten at. Always busy but they are fast and the food is good. The staff is fantastic and very pleasant. Great flagship location for PB. read more

it was great the food is good and it came out in seconds it was enjoyful and there was good service I had to make every second of it I would definitely recommend coming back read more

Panera Bread - Flat bread pizza - Sandwiches Near Me - Alabaster, Alabama

customer service was lacking. friend's order was wrong and her dad got cussed at by the manager. 0/10 will not be returning to this location. read more

This chain has a great business plan and is becoming on of my favorites. It was within 45 minutes of closing but my food was still freshly prepared and correct. There are not many places like that. Ordered two half and half, one with soup and sandwich, one sandwich with a salad. I don't even miss not having a soda fountain because their lemonade and teas are delicious. The building is clean and was fully stocked. My order was completed by a nice young man and he got it completely as I ordered. The strawberry salad has a bitter green but the green goddess dressing I requested helped it. Otherwise it was outstanding. Both sandwiches were great even though I thought I ordered a tuna instead of the chicken salad I received. It was delicious so I just enjoyed it. I love their roasted onion soup. My only complaint is the bread that was included with the salad and soup was just dropped in the bag sans a wrapping. Otherwise the dogs and I enjoyed our meal. read more

Panera Bread - Sandwiches Near Me - Alabaster, Alabama

I eat here all the time. It's always quick and easy. I love coming here, it's always relatively quiet and the food it amazing! I love the chicken Cesar salad! read more

Panera Bread - Sandwiches Near Me - Alabaster, Alabama

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I love Panera Bread, but my experience today with Jennifer Pitts (shift supervisor) left a bad taste in my mouth with the Alabaster location. I've been to this location many many times before and have experienced good customer service; however, this time was different. I came to the restaurant earlier this week to purchase a cup of broccoli cheddar soup and noticed that one of the workers had a pan of freshly baked cookies out to put on the display table. Fast forward to today, I visited the same location around the same time and noticed the the dessert display looked skimpy and did not have the same variety of cookies out as they did earlier. I asked the cashier (Jennifer Pitts) if they had any fresh cookies to sale or planned on cooking any, as I planned to purchase some. She said in a very smart mouthed tone "All of our cookies are fresh and we cook them every morning at 4 am". I said ma'am that is not what I asked you. I then repeated my question to her and she continued to over talk me and ignore me. I told her that I was no longer interested in the desserts and wanted to order my soup. She then proceeded to check me out with a nasty smirky attitude. Needless to say, I did contact the corporate office and made an official complaint about Jennifer Pitts and I do hope that she receive training on appropriate customer service skills and this is unacceptable. read more

Not our first time here since it is a good stopping point on the way to our daughters. The food is good, service is fair but it is interesting how high the prices are and as they go up the quantity goes down. read more

This could've been way better. Food was okay, but the Mac n cheese needs to be way better. There was something odd about it. The food was also way overpriced. Bathrooms needed more care. At least our strawberry smoothies were good. read more

Panera Bread - Decent :-| - Sandwiches Near Me - Alabaster, Alabama

This location pays very little detail to orders. They have gotten our orders (typically to-go) wrong frequently. Aside from not including salad dressing, providing the wrong side, serving cold "hot" menu items, and including meat on vegetarian dishes (per website), they have really out done themselves on a $2.00 cookie presented as a large, flat worth-the-money-because-you-can-likely-share-it in the online pics...only to provide a hilariously shrunken version. For barely filled $9.00 salad bowls with no dressing and toddler-sized $2.00 cookies, the hype (and meme) is real: Panera is simply wildly overpriced hospital food. read more

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Worst customer service ever. Saturday morning and almost no bagels. I will never come back here again

I found a wet piece of paper in my little sisters food after we were about halfway done eating. It was so gross. I was not offered an apology or compensation. The manager never spoke to me. The bathroom was also absolutely disgusting. Would not recommend. read more

I am Doordash. I went into pickup my customers orders, and they asked for utensils with their order. There were not any in the bag so I asked the manager. First I was ignored. Second, he said she always puts them in the bag. As you can guess.. none in the bag. He proceeds to tell me they don't need any when she specifically messaged me for utensils. Again tells me I don't need any. Asked again very politely for some utensils and all he did was point. I had to ask another employee where they were because he had a fit over utensils while I'm just trying to please the customer. This is the alabaster, AL Panera. It was the older manager with white hair treating me like this. Obviously he does not like his job. read more

There delivery service is ass. They deliver up to 5 miles and my food was sitting at panera bread for a hour and got cold and didn't once mention they don't deliver outside of 5 miles. yes i am mad my food is cold and i'm pissed. read more

We usually go to a Panera restaurant in B'ham area after church on Sundays. We just moved into the vicinity of this Panera. It is the dirtiest we've been to. We come back only because it's close to home. The carpet is worn down and almost completely black from the foot traffic, the floor in the kitchen is always filthy, we've never seen anyone cleaning the floors during slow periods. Even the broom behind the counter is dirty from sweeping the black floor and carpet tiles. We tolerate it, though, because we like the food. The behind-the-counter area is disorganized; insight perhaps into the overall operation. Manager: please replace the carpet tiles and pay attention to detail! read more

It's hard to write a review for a chain. *In general* panera is very good and offers really yummy soups, salads, and sandwiches and occasionally a healthy option. But for some reason this panera leaves me feeling very "meh" each time. The pastries I've brought home are just okay. The service is just okay. The ambiance seems a little grungier than most. They're always out of the stuff I happen to want (my own fault I suppose as panera offers a TON of irregular rotating items). But the weirdest thing is the coke machine - only ONE diet soda offering, and it's caffeine-free. This is useless. I want caffeine! 3 stars, it is. Overall a decent quick bite and good bagel option but this location is just mediocre. read more

I come here every year on the way to my volleyball tournament and it's always great! The restaurant is clean and we always get our food out quite quickly. I usually get the tortellini Alfredo but this time it looks like the menu has lost some items, so I got the chicken noodle in a bread bowl. It was delicious and the staff was working hard. The only issue I had is the woman who took my order was not too welcoming. read more