Definitely enjoy visiting Panda Express and ordering the fried rice with orange chicken and beijing beef, and it usually tastes exactly how you would expect from a Panda Express. The service is typically friendly and quick. If you decide to order through the drive thru, I've noticed they give you less portions compared to ordering in-person. read more

It's been a while since I had Panda Express. So I decided to get some. My favorite is the Kung Pao chicken and Beijing beef. So i got a 2 entree plate. Let me tell you: the portions were not there. They shrunk and another thing, how can you not have a dish replenished 2 hours before closing. You know when you're busy. As the manager you should be able to anticipate your days. But nope. I guess these managers don't care enough. The service was not at all speedy. Seems like everyone is lost or something. What happened? They use to be so good. They use to have great speedy service and now. *Shake my head* read more

Restrooms dirty. Trash all over the floors in restaurant. Tables dirty. Ignored by the staff for a few minutes with no line. The food was all barely warm. Wasn't given a tray so I had to walk back and forth to get my drink and napkins and such. Anyway, avoid this Panda Express, it sucks. read more

Quick serve chain that has good food. We were here on this visit and they were out of Mushroom Chicken, but was told it would be ready in 6 minutes. Not a problem I was willing to wait. They were also out of rangoon so we had to wait for that as well. Everything else was prepared as typically is and the staff brought out our items when they were ready. Restaurant is kept clean and the staff is always busy trying to keep the fresh food out and do a great job trying to keep up. read more

My mom ordered just a simple meal for me. Orange chicken with white rice in the drive thru that I usually love. The lady who served us was unfriendly and rude and she took very very long just for this small meal. What did I see when I opened my meal? Some strange grey chicken with white rice. Genuinely, how do you confuse orange chicken with this. Did not even get a straw with my meal. I was disappointed. read more

Panda Express - 4 Stars Here's the thing... Panda Express is great. The original orange chicken with double rice and double chicken on a plate? Amazing. Totally worth the price. You can do a bowl (1 entrée + 1 side), a plate (2 entrées + 2 sides), or even a bigger plate (1 side + 3 entrées). Recently, I discovered they've got a family meal -- 2 large sides and 3 large entrées -- which might be worth trying one day. Now, you know I give credit where credit's due... but the rewards system? Weak. Panda's "Good Fortune" monthly reward gives you something on your next order, and even then, it's been anything from a free soda to an a la carte side to one egg roll with a $20 purchase. It's no Chick-fil-A, where free treats just show up in your account for no reason. Panda makes you spend money to get something small in return. Do better, Panda. Staff-wise, it's hit or miss. Most of the time they're laser-focused on cranking out food fast, but my mobile order was once delayed 45 minutes because they ran out of white rice (even though the app still let me order it). The in-store team wasn't helpful, so I left without my food. BUT -- credit where it's due -- Panda's customer service by phone was fantastic and comped me two free plates for the inconvenience. Pro Tip for First-Timers: Download the Panda Express app and order ahead. Your food will be waiting on a shelf with your name on it, no awkward assembly line or drive-thru small talk required. As someone who heavily relies on mobile ordering, Panda's system is quick, easy, and stress-free. At the end of the day, it's a fast food spot -- busy, occasionally flawed -- but the food is incredible. That orange chicken alone will keep me coming back. And if they ever make the rewards as good as the menu? We'd be talking a perfect 5. read more

I've never had any issues here. They were slammed and the staff was short staffed. Marg (I can't remember how her name was spelled) was so kind. She has worked a double and was manning the drive thru and helping out the line. You can tell she needed a break but also kept grinding to help the line. The food was flavorful read more

We alway purchase food here. The staff is always great. Their food is not very consistant. I order the bigger plate on 8/4/2025 at 7:27PM white rice, Wok fried shrimp, Black Pepper Steak and string bean chicken. The Black pepper steak was very stiff, it was like chewing on rubber, the Asparagus was very hard, it was like piece of wood. So was the string beans, all of which I had to trow out. I am paying with good money, so why am I getting bad food! read more

This wasn't my first time at this location, but was highly disappointed with this experience. Overall it wasn't too loud and there were plenty of tables. Placed an online order and was in the lobby to pick up 5 mins prior to quoted time. There were 2 people ahead of me also seeming to be waiting for online orders and there was a few people also in line for regular food. When my quoted time arrived I asked staff about my order which still wasn't being prepared. The staff member didn't start preparing my order and instead checked out other customers. There was clearly poor triaging of customers. Once I actually got to eat the food at home the teriyaki chicken had no teriyaki! So disappointed in both the food and the service. read more

This location always has the best customer service. The food is fresh and the staff are so friendly. I have been coming here for over 10 years and I am always happy with the food. Ms. Jean is always a happy and smiling face and makes me feel like I'm at home. It's nice being known and she makes an effort to make customers feel special. read more

So good just some really big pieces of cabbage in my noodles but over all really good 4 stars

I took my wife here to get orange chicken. We walked in 40 minutes before closing and was told more orange chicken would be made by the person on the line filling orders. We waited for 10 minutes and saw the lady on the line go to go the cook and ask if she was making more orange chicken. She literally looked at us, said I'm not making anymore. They were cleaning up everything 40 minutes before closing. If you are open until 10:30pm you should be serving whatever food is asked for. We walked out not getting anything. You have lost 2 consistent customers. read more

I'm done with Panda Express food quality is in consistent, they scrape the bottom of the pan when plating, runouts is constant and employees aren't there for the customer service. Done. read more

I was out with my family when we decided to order from Panda Express, I got two plates, one with double orange chicken and the other with honey walnut shrimp and honey sesame chicken. or at least I thought I did and was CHARGED for it, I have a half portion of the shrimp and no chicken. when I went to call to inform them I get voicemail and even heard someone pick up the phone and hung up on me. all I want is my chicken man.. read more

Wow. Order family meal took 20 mins cause I was waiting on veggies. No problem they were busy? Then veggies came out. All were given to drive thru orders which were placed after mine. They then told me another 10 to 15 mins. That the cook only has 2 hands. Hmm. Then an apparent manager with a mask on said ...stop yelling? I asked for refund as I wasn't willing to wait any longer? They said they do not offer refunds. Straw that broke this camels back. I will spread the facts of this experience anywhere and everywhere I possibly can. Manager and res of staff need to be properly trained or hire additional staff to handle their business. Have to dispute the transaction woth amex to recieve refund. No food or service provided. How can this be. Even McDonald's will refund if necessary and reasonable. This qualifies for both. read more

Panda Express - Chinese Near Me - Winter Garden, Florida

Ok food no issues this time good. 1. Walked in stood the 5 min before being helped felt like we were inconveniencing them. 2. Dinning room shut down no idea why?? While employee was out there eating. 3. No idea how to use the gift card maybe new employees no idea lol took about 5 min 4. Guy behind me was annoyed because grill already shut down and they were not closed and 5 ITEMS not available. 5. told he would have to wait 17 min which he agreed to. 6. Corp has been very helpful and tried to make things right But at this point action the evening shift is is lacking in customer service does not represent the brand well. Yes I know it's a fast food restaurant but strike 2 read more

Panda Express - HAIR... - Chinese Near Me - Winter Garden, Florida

Rudest, and worst customer service. the employee was saying things under her breath about us when taking our order. some other employee started to help her take some of our order & the older lady didn't let her speak, was speaking over her. saying rude things about us. If I could i would put 0 stars. First time coming In & last. read more

So I have been at this location several times. This time might have been the best. Luis helped us with our meals. He was patient, attentive and gave exemplary service. My wife loves their noodles but not the vegetables so much that comes with them. Luis was able to sift through and filter most or all off the vegetable which made my wife extremely happy. Everything he did including the table service as we waited for my son's fresh beef and broccoli. The best service here maybe EVER! Thanks Luis! Dr. Jonathan A. read more

Love that they brought back the orange beyond chicken. And vegan options. Folks working here are always nice ! read more

Panda Express - Beyond chicken - Chinese Near Me - Winter Garden, Florida

This Panda Express struggles with consistency. Often times you will receive horrible service and decent food and other times great service and subpar food. On my last visit I ordered two meals to go. One meal with two servings of walnut shrimp and noodles and the other meal with walnut shrimp, sweet fire chicken and rice. I tossed in a couple of orders of cream cheese rangoon. Both entrees were hot and tasty but the noodles and rice were both cold. The cream cheese rangoon also appeared to be precooked and sitting out for long enough to be room temperature and chewy. . read more

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Worst customer service ever. I have never had such a nasty experience at Panda Express. Was spoken to in such an inappropriate & rude manner while ordering and asking seemingly normal question to clarify menu items. Was told it's "not personal" and people are just crazy around here but it seems like your staff is the crazy and rude ones. read more

Amazing drive thru service. Amazing customer service. I have never had a bad experience here. The staff is always professional and they are always respectful. Thanks Panda! read more

Went here for lunch since I was working nearby and ordered plate which is two entrees and one side. Since I picked the walnut shrimp there was an additional charge but I didn't want any other ones. My order was put together quickly and I got a small cup for tea, in total $12+. The chow mein was decent with thick pieces of veggies and the cabbage thrown in was crunchy. The walnut shrimp was tasty and pretty large ones. Ice machine ran out during the middle of lunch so most of us had whatever we were drinking down be a bit warm but so be it. Server was good and got me off the line quickly. read more

Panda Express - Walnut shrimp and chow mein - Chinese Near Me - Winter Garden, Florida

Completely lost and badly trained employees. I placed my order and was asked to wait. When I came back I was asked what I ordered. I repeated my self and they still got the order wrong. I called to complain and was told there was nothing they could do. Very disappointed to have this restaurant in this neighborhood. read more

This location really deserves no stars. This location needs to be addressed ASAP. We came here a few weeks ago at 7:30 and they refused to cook more food to serve to us. They don't close until 9 pm in the dining room and 9:30 for the drive thru. Thinking maybe it was an off night, we came again a few weeks later at 7:45. We wanted to order bejing beef. The rude person kept saying "no more." We asked her to have more cooked. She refused and just kept saying "no more." I asked for the manager who was also rude. She said they were out of the ingredients to make it. We also saw them lock their dining room doors almost an hour early and refused to let customers in. Unless this management changes, we will NEVER come back to this location. These people need to figure out how to do their job. read more

i've been here many times & this panda is honestly the worst i've been to. I went in, stood there for about 10-15 minutes before anyone acknowledged me or said "we'll be right with you." they went on to make more orders & take drive thru orders while I stood there waiting. The food itself is fine but there should be better customer service when customers have been waiting there for a few minutes or if you're not able to help right at that moment, instead of being completely ignored. read more

What can I say about Panda Express... Well the service today was on point everyone was very polite and helpful I ordered the plate which includes 2 entrees and a side Selected entrees - orange chicken and grilled teriyaki chicken Side - fried rice I also ordered some pot stickers and cheese cream rangoon He order the plate as well Entrees - double mushroom chicken Side - fried rice And his own order of pot stickers Now we both agreed that are entree's were on point very tasty however the fried rice had chunks of uncooked pieces in it and the rangoon all thou not fresh still good with a decent potion of cream cheese inside but the pot stickers ( you must know we have kinda of a obsession with pot stickers ) I had them make some fresh for us as there wasn't enough for the both of us and I wasn't sharing ... The lady brought them out to us hot and beautiful as the come and let me tell you they didn't disappoint me or him at all honestly the whole reason they kept the 4 star rating from me after the rice debacle over all I will return read more

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Ugh.....consistency is key, and this place has just gone straight down. We visited last night, they were literally out of 80% of their dishes with a drive-thru line wrapped around the building just waiting for something. I was fortunate to order some of the 20% they had available, but it had been sitting for way too long. It is crazy, the crowds can't possibly sneak up on them, something is just off with the management at this point. This is a strong avoid for now, unfortunately. read more

No black pepper chicken. No Rangoons. No other appetizers besides egg rolls. This used to be one of my favorite places for Chinese around Winter Garden, but I will be spending my money elsewhere from now on. For a long time, they didn't have Beijing Beef. This was ok because I could replace it with other things. Now I've gone twice in the last month and they have no cream cheese rangoons and no black pepper chicken. From mow on, I'll be going to Pei Wei for my Chinese fix since Panda never wants to sell my favorite items. read more

They say they open at 10 am I got there at 10:15 all works were there but ignored and would not serve this is the second time I have gone there with horrible workers read more

The absolute worst Panda Express in the universe. They have NO food even 1 full hour before closing. If you ask them to make more, they are unbelievably rude and yell at you. This is not a one night incident but part of their standard protocol. Don't make any food and we'll save money on food waste is their philosophy. WOW. I guess they don't want any customers either. You don't believe me, see the picture for yourself. They clear the large section of the buffet and have only a few grains of old stale rice . They did not even have enough food to fill a full box and hoped that I wouldn't notice it's only half filled. When I made a comment, the second lady employee came over to scold me. Rude and awful. Completely wasted my time and gas going out to winter garden village Panda Express. Please do not go until they care about us as their customers. I should have realized there was something up with this location when I drove in, half the lights were already off and the sign was turned off. Clearly they did NOT want anyone to notice they were there. What a way to run a business. read more

Panda Express - Tiny scraps of stale food await you - Chinese Near Me - Winter Garden, Florida

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I had a bad experience, rude workers, lied about prices refused to give me the receipts multiple times.overall the workers need to fix their attitude. read more

Ordered Take Out from here. Long, Long, Wait in he car for the order we called in 30 minutes before. Judging from other reviews, management is well aware of bad service and bad attitudes. Customer Service Rep. responds that he/she will forward complaints to local management. Obviously that has no effect. I hope that soon they will forward bad reviews to the CEO, who needs to know, and hopefully wants to know, about bad franchise operators? That said, the food was good, for "fast food Chinese". My firecracker chicken was excellent. My wife's chicken and mushroom's was also excellent. Vegetables seems fresh. Chicken was tender. It may (?) be the best Chinese food in Winter Garden? read more

I'm giving this location a one star not for the food but for the customer service. When I walked in there wasn't many people in here and they were out of fried rice so I decided to wait, no big deal. However when it came out they started helping out other customers who ordered after me first before completing mine. Which then resulting in me having to wait for Orange Chicken which "just ran out" after being served to other customers before me. So I had to wait yet again and when it came out they started giving the Orange Chicken to other customers who AGAIN ordered after me. When going up to ask about it all we were told was "it just came out" with an attitude. Only one guy was apologetic on our behalf but no one else was. The staff also seemed to be bickering as well. Don't think we'll be coming back here again. Very poor customer service experience. read more

They never have food in the evening. Ordered at 7:15 and they didn't have white rice. It was an online order. So I decided I wanted a refund. Only way I can get one is if I call some number. They can't give a refund at the restaurant. Stuck on hold currently. read more

The drive through was packed so I went into the lobby. I thought that might save some time. I've never been more wrong. Even with three people working the hot line and all of the entrees fully stocked it took them AT LEAST 10 minutes to make each order and move on to the next. The people working were so slow I felt like I was watching the DMV scene from Zootopia with the sloths working customer service. On top of that, by the time the stack of orders that had piled up at the cash register were paid for and I sat down with my food it was cold. Absolutely disgraceful. I will never eat at another one of these poorly managed restaurants again. read more

Panda Express - The Original Orange Chicken - Chinese Near Me - Winter Garden, Florida

NEVER EAT HERE!!! They steal your money. Manager said they will not offer refund even after not getting the food I ordered and PAID FOR! After previous complaint I was Sent a message on Yelp to contact customer service and I did immediately after such a bad experience. Nobody has responded. I also found a corporate "email" again no phone number with no response. There is no phone number to call only a random email address for complaints. I plan to share this info on multiple social media outlets so nobody else has their hard earned money stolen like mine was! I should have called the police and reported a theft because that is what they did. read more

Holy mother of Jesus this place is a mess! Avoid this place at all cost because they do not care about your business. I ordered two orders through uber eats. 1. Orange chicken, honey walnut shrimp, noodles, and super greens. 2. Orange chicken, green bean chicken breast, fried rice, and noodles. My first order was missing the honey walnut shrimp that they charge you extra for, and the noodles! The second order was missing noodles. I'm on vacation staying at a hotel, so we also don't utensils or condiments, which thanks to panda express, they also didn't provide any. We might as well be savages eating with our hands at this point but half of our food is missing anyway. I called the panda express and spoke to the MANAGER, who said it was ubers fault for not telling us that they were out of noodles?! Uber just delivers the food, it's not their job to check my food and call me to update me, it's panda express's job. It's not uber's fault for my missing shrimp either. He just blamed uber for the whole mess when THEY are the ones putting my entrees together! Uber just delivers. Panda express puts together the food. His logic was just ridiculous. He refused to refund me or do anything further because "they were closing". Worst customer service ever! read more

Went to drive thru and ordered honey sesame chicken with my order they told me it would be 20 min wait so I asked what do you have and she said everything else. So I ordered Chicken Kung pao and paid for my meal. I was asked to wait at curb for my order. I waited 15 mins and still no order so I went in and they told me it's not ready. I asked for a refund and they told me they could not give me one that I had to call corporate. So I waited another 10 mins for food. So I could have ordered what I originally came in for but still did not get it. They did not even apologize for taking so long to give me my food. I will send Corporate my review and will look for another place to order drive thru. There's too many other options and they just lost a customer that will not return. read more

Panda Express is always my go to place for quick Chinese food. The Beijing Beef, Chow Men Noodles, and the Orange Chicken are my favorites. The beef has enough spice to it and the orange chicken is one of Pandas staple items since well they came up with it. This location always is a bit slow but I think they get more business since this location is in a popular area. Food is always great and staff is friendly. read more

Panda Express - Chinese Near Me - Winter Garden, Florida