Approximately 10 months ago I attempted to have dinner here. I went through the drive thru and ordered my food, upon paying with my debit card I was asked for my ID. I didn't have said ID. The lady at the window said that had always been their policy. There was no posted sign either... I told her I had been ordering and paying with my debit card and had never had to show my ID. I was told I couldn't get my food without my ID. As I was leaving without my food, I kid you not she was YELLING at me out the window about how this had ALWAYS been their policy and I was WRONG because they have NEVER let someone pay with a debit card without ID. I didn't go back there until today. I WILL HAVE YOU KNOW! On 02/15/2019 at 5:44:08 PM I payed for my dinner with a debit card... without showing ID. Food is mediocre at best. read more

Just close at this point. Nobody in there working anyways lol get it together. Don't give u protien and then say the meal doesnt come with much?! Give a 0 star if i could read more

When people don't care about there job sometimes you get bomb food sometimes you get not so good food, love this location but there's too much variation and they forgot my fork lol:( i've interacted with some very welcoming and not so welcoming people here, especially late at night read more

A great alternative to traditional fast food, I really enjoy this when I want something different but quick and cheap. I was soooooo sad when they discontinued Orange chicken with bacon, it was sweet and salty and delectable! My favorites are honey walnut shrimp and orange chicken. The cream cheese rangoons are amazing. read more

Well this place just lost us as customers. We waited in line to order takeout in the lobby for 10 minutes just to have the staff kick all of us in line out of the store because they decided to close the lobby telling us to use the drivethru which at this point was unacceptably long. We went next door to 5 guys instead which has good customer service. read more

They make it to were u can't get food in your in a work truck doors locked but people sitting inside and ordering

We were on our way to Portland and took a random exit to Springfield as my tummy gave me a final warning to fill it up. We parked our car at Elmers got some pancakes to go but I was craving something more, so headed to this location that was nearby. A very typical panda but luckily for me they had some fresh chow mein and teriyaki chicken that just came from the kitchen we got two of the combo plates with fried rice and chow mein along with kung pao chicken, mushroom chicken, orange chicken and teriyaki. The chow mein was good, Kung pao chicken was not upto the mark, mushroom chicken completely missed the mark but the orange n teriyaki were good. Overall it's a small tug of war to push the sever for more chicken as they tend to give u more veggies comparatively so be vocal and get your money's worth. read more

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Food was really good! The girl in the drive thru tonight was pretty rude and didn't even speak to me but other than that it was good. Impressed with the food but not with the customer service. read more

Worst customer service I have ever had. Waited over 45 minutes for an order. Asked several times how much longer and got the same answer we are working on it and my order just sat there. Finally I got frustrated and canceled the whole order read more

Delicious! Warm and fresh food Workers in masks and very friendly Will definitely go back read more

Went in yesterday to do a little easy dinner grab and was very pleased with this location! They were well staffed and the food was hot and fresh. The line moved quickly and even though they were out of fresh veggies as I entered the line by the time I was ready to pay I had hot and fresh veggies in my to go plate! I would go back! And the staff was all friendly and made it easy in and out even with a line of people waiting! read more

The fastest Panda Express service ever. Didn't see a line that goes all the way to the restroom our entrance door read more

Panda Express - Confirming there location - Chinese Near Me - Springfield, Oregon

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Repeatedly get shorted items from online orders and rarely get fresh food anymore

Only problem I have is if you order mushroom chicken you only get mushrooms and zucchini not a single piece of chicken. Same goes for the broccoli beef you will only get broccoli. The orange chicken was rock hard so hard I cracked a filling. I don't know what the hell is going on here but if I'm paying a lot for food I would like it to be eatable and have meat in it since I paid for meat. I one time ordered online and I ordered walnut shrimp. What I got was rock hard cold orange chicken. I called management and they said they would replace my order if I came in the next few days. Well I went back and they told me they had no clue what I was talking about and no one said that to me. This place would be just fine if they could just get their act together. I literally would have given this 5 stars 6-12 months ago but now it's been awful. I can't afford to throw money away on food no one can eat. read more

I live close to the Panda Express on Gateway and use the drive thru to order dinner maybe once every 2 months or so. The honey walnut shrimp is my favorite. It is always delicious but the quantity varies and is usually on the scant side. The other entrees are a mixed bag. Sometimes good, sometimes so so. It is always the honey shrimp that brings me back. The last 3 times I went thru the drive thru, I was very pleasantly surprised. The shrimp was generous and everything was tasty and good. I enjoyed it so much that I went back one week later and this dinner was every bit as good as the 1st one. Now I'm hooked and enjoyed my 3rd meal just last night. Not sure who, what or why things changed but I sure hope it continues. read more

Best panda in town. The mgr. Candace is the best ever. Fresh and ready . It's nice to be able to eat fresh veggies and chicken

I had read so many negative reviews that I was apprehensive when visiting this business. I entered the nice clean store and looked at all of the food options. There were so many and it was all fresh even though I was there around 2:30. I ordered the Family Meal which comes with three main courses and two sides. The food was delicious! Their Orange Chicken is fabulous. I also got the Beijing Beef and Honey Walnut Shrimp. Equally delicious. The staff were all working hard and very friendly and attentive. A great store. read more

This spot makes mistakes on drive-thru orders and say they will redo the order and not take down the info. When you go in to get it corrected, they play coy and act like ripping you off of 3+ dollars is no big deal... definately not going there again. read more

The customer service was terrible. Not polite at all I could see them messing around and not taking there job seriously

Always fresh and hot and a good value for your money. I was hooked on the 5 spice shrimp last summer but now I'm hooked on the bejing beef and Angus steak. A great sit down meal for only $8.35 ! read more

This place was pretty clean and I surprised they didn't have eggplant with tofu dish here! It was a hot day and we walked across the street to get Starbucks afterwards. read more

Ordered through DoorDash! Beef and broccoli side was missing. Food was handled poorly and arrived cold.

ordered broccoli beef as an entree and got 10 pieces of broccoli with no beef. Absolute joke of a restraunt

What incompetent idiots. Got take-out and they set the containers sideways, so everything dripped through the containers and bag. I'll never come here again. read more

Got a bigger plate and they barely gave me any meat boiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii

Honey Walnut Prawn entree was like three prawns and no walnuts. Rice order was very small. The order was place in a paper bag that leaked through to the passenger's pants. Weird. Not worth the hype and high-tech look. read more

Very slow and rude I was waiting 30 mins for the food that I ordered ahead of time !!

On our way home to Seattle and dined in. Dinner was great! Upon entering I was greeted by Azure who was most friendly and accommodating as she and the kitchen staff cooked my husband and I a fresh batch of Honey Walnut Shrimp once we'd inquired if there was any cooking. Service was impeccable. Both Azure and the cashier, Gwendolyn- I believe, were very kind and shared smiles while we placed our order. The space was very clean, including the bathroom. The food was tasty as always. We LOVE the brewed tea. Thanks for an enjoyable experience. read more

Food OK, service terrible. If you're getting an a la carte box and they are out of that dish, just give up and walk out. If you wait they will queue up plate orders that were behind you, then when the food comes they will finish those orders (including payment) and maybe a few others for good measure, before getting around to yours. I didn't give up and walk out, but I wish I had. read more

I love Panda! It's about as Chinese as Taco Bell is Mexican, but that's okay! Beijing beef, sweet fire chicken, sesame chicken are favorites. Food always seems to taste freshly prepared and I've never had a problem with the food. Love the drive thru, most of the employees are exceptional. The loan exception was "Alexis" (whose name appeared on the receipt). Snappy over the drive thru, kept arguing with me about my order (what's so hard about "2 item combo, double fried rice, double orange chicken"? She kept insisting I was trying to order a 3 item combo- which I was not). I pull up to the window- no smiles, no please or thanks, snotty attitude. Thrusts the food toward me with a "here", and slams the window in my face without another word. Working with the public isn't her forte, apparently. The order was incorrect (the 2 item combo referenced above and a 3 item combo, plus two chicken egg rolls). I got the wrong chicken (orange chicken instead of the sweet fire I ordered) and she forgot the teriyaki sauce I asked for on the side. Get it together, kiddo, and drop your attitude at the door. read more

A guilty pleasure? Sure, if that's what you want to call it. I often find myself coming here for a sense of comfort when I'm not feeling so well. The convenience of a drive-thru makes it all the more better though! (I come from the Bay Area, and seeing a drive-thru at a place like Panda or Subway perplexes me) Overall, this is a great location and the food is always on par. read more

Waited 30 minutes in the adjacent parking lot. People came and went and we still waited. Didn't order anything special..fish shrimp...NO. it may have been ok if they brought out something extra or an apology. NO. sucks read more

This place got our order completely wrong. We wanted a "bigger plate", which comes with 3 sides and rice or noodles. We didn't want rice or noodles, but instead wanted additional protein. The employee said we weren't allowed to, even though we were willing to pay extra. Not only that, we paid for the bigger plate, but did NOT receive the 3 side, only 2. We used the drive-thru. I suggest going inside to make sure they get the order correct. Also, I suggest the company hires people who can handle a fast paced environment and can work well under pressure. The employee working the drive thru didn't seem to care much. read more

Foods always been good, customer service on the other hand is typically poor. People lack service with a smile

I wish I could eat here every day but I only can get it a few times a year but man do I DEVOUR my plate when I eat here

This is the worst Panda Express I have eaten at. Food was greasy. The Orange chicken wasn't even orange... and it was dried out! The person that waited on me and the cashier were rude and definitely not very personable! Won't be back for sure. read more

Before covid everyone was very polite. Now they are rude, rude, and again, rude. You think at $15 an hour they would have manners. The first person talked so fast with a mask on and a plastic partition, it's hard to hear and she talked with an accent and with a mask muffling her it was that much harder to understand. When we asked her to speak up and slow down, she was mad. When at the end of the line we asked for napkins , the girl just walked off. They were all very rude. Not one person said thank you to us , although we did thank them and was as polite as possible although we were getting frustrated from the way we were treated. I have been coming here for years and sad to say this will be my last time. read more

I understand being busy but being told to expect a 5 minute wait and having it turn into a 20+ minute wait after paying because of going thorough the drive through is pretty ridiculous. This also isn't the first time and has seemed to be a normal occurrence. read more

The entire experience was unpleasant. After pulling up to the drive-thru ordering speaker, it took what felt like five minutes before someone even said anything. No, "I'll be with you in a moment" or anything. I got orange chicken and mushroom chicken for my entrees. The orange chicken was so crisp, but chewy at the same time that I could barely eat it. With six years previously in the food service industry, I would guess that this orange chicken had sat for a while and they then decided to reheat it for my order. Could be wrong, but that would be my guess. The mushroom chicken was very bland, almost no flavor. It's my favorite entree so I have been getting it for years and am very familiar with how it should taste. It seemed that the only flavor was possibly from a grill or wok that needed to be cleaned. Last complaint I have is that I was given my one plate in three separate to-go containers. Luckily I was going home so I was able to dump it all onto one plate. What if I wasn't going home? I didn't want to eat my meal out of three separate containers, taking a bite out of one and then a bite out of another. Maybe at least let people know beforehand so they can make that decision for themselves. Very unhappy with this visit. Get it together. read more

Gwen was very unprofessional in her demeanor. The shop was completely empty and when I walked up to explain the menu to my boyfriend who is legally BLIND she rushed us asking over and over "are you ready?", "are you ready?". I hadn't even explained to him how ordering works so I spouted off my order to appease her because I knew what I wanted. I asked my boyfriend what he wanted and she asked yet again "what do you want" he knee jerk responded "the same as her" and Gwen started packaging up his order despite me telling her that's not what he wanted to order. She then walked away and asked 7 times "is this for here or to go", mind you the restaurant is completely empty. This petulant girl would not stop repeating the same question over again and it frustrated both of us. read more