Every time I try to order online it doesn't work and if I do a walk in the line is gigantic.

It's not the food that is bad, it's the service that is mind-blowing bad. Getting decent service is next to impossible. Without good service in a service business, will make costumers not want to come back. Even if it's their favorite type of food. Panda would be really good if they hired public friendly employees. But of course this is the owner and managers's responsibility. read more

They barely answer their phones and barely has any white rice online. Love the food but the service could be better.

It's raining and 42 degrees outside. Sitting at the table and nothing but cold air blowing down on us. Turn on the heat!

Many times when we come in they're out of the grilled chicken teriyaki. They have done away with most of their drink options that are not soda. They no longer carry Sobe water and their ice tea machine is broke. read more

So I decided to go have Panda tonight since it was a fundraiser for my daughters school. Went in(with my mask,lol)and I was told from Bethany the manager that they were only taking on line orders even though I only noticed 2 other couples in the restaurant. We went back outside, downloaded the app and ordered. Like all I need is more apps on my phone! Back at the counter to get our food.. we were told that the school fundraiser could not be applied for the school! Then our order was completely wrong. And they insisted I pay an extra charge for an item that was on our online order. This was the honey walnut shrimp. One of the employees Luis checked me out. I feel he understood that we were being treated unfair. He he asked my name, and asked if I had children, and I responded 'yes'. He said I also have children, so now we are 'friends' so I can give you a 20% discount. (So unprofessional, they screwed the order up!) instead of paying $9 for 4 pieces of previously frozen fried shrimp with 2 pieces of walnut, I paid around $7. Are these people really getting away with this?? Worst experience at any Panda Express I've EVER had!! I enjoy Panda all over the state, but this one in Sonora were Befany or Bethany is in charge is the one I would NEVER recommend. The worst! Maybe she could have at least voided my order and redone for the children's benefit? I would have been happy with that. I won't ever be back there. read more

if you get pissy with the manager Micheal because your food is not ready when you ordered it online he will just refuse service to you. Of course they still had to give me my food as i already paid for it. Terrible customer service. read more

So they are the best Chinese food in town they do everything in front of u and they always do it right

Other reviews about small portion size are ACCURATE. Absolutely the worst customer experience in a Panda Express location. First, my wife ordered the Walnut Shrimp, which you pay $1.25 extra....no biggee I have no issue with the extra charge. The portion given was small compared to other Pandas we eat at. I brought it to the "manager" Bruce's attention and instead of making me a satisfied customer he proceeds to tell me I get the absolute minimum of 7 shrimp. What a jerk, when we visit other Panda Express the shrimp cover the rice, and the 1 other time I had to deal with an employee giving smaller portions.....the manager at that store fixed it and made me satisfied. Hey Bruce, your a jerk....instead of parting with 1 or 2 extra shrimp and providing excellent customer service.......you decide to smile and be an a$$. We won't be returning for your pathetic service. read more

Great products. Good service They have great taste and excellent service. I recommend there food to anyone.

Wow....California Opens up! but Panda stays closed down! How lame! I went in and they kicked me out and said, "online ordering only!" So I left and so did the next three customers behind me. read more

Wow, this is possibly the busiest fast food place I've ever seen! It's just Panda people! You'd think this is the only Chinese place in town, but there are many (I can think of at least 5, not all good, but still). It's pretty much exactly the same as every other Panda express I've been to, except as another review mentioned since they are so freakishly busy at least the food stays fresh. I drive by often, and sometimes the line is out the door! We went in one time because we didn't see the line out the door, but as soon as we walked in we realized if we stood in line then it would be. Only once have we been in and actually gotten through the whole ordering and eating process. Sorry, but I'm just not prepared to wait in line for Panda friggin' Express. Why do I get the feeling we will be seeing some other Chinese places in town going out of business now? read more

We have gotten takeout here twice in the last month. It appears to us that the portions have gotten quite a bit smaller. The big plate isn't as much food as it used to be. The food and service is still 5 stars. read more

We were in Sonora for a high school event and stopped to eat. Absolutely the SLOWEST service I've experienced. After 25 minutes waiting in a short line, we purposely ordered from the limited amount of entrees they had available so we wouldn't have to continue waiting any longer for items to be cooked. They half filled our plates and then set them aside to fill orders behind us. We were so angry by this time we just walked out and went to subway Will not be back! read more

It's incredible how slow they are. Line was to the door and barely moving. Staff needs more training.

I always love the food at Panda Express! Even if the Black Pepper Chicken does make me cough and my eyes water! I love that it's real food, made fresh. It does get busy at times and I have had to wait for 1 thing or another, but that's ok. I don't expect fast food speed when I'm getting restaurant fresh. I love that you can actually watch them cook it right there. Tonight they even made Sweet and Sour Chicken, just because my son requested it, and the gentleman who rang us up, very patiently let him have a sample when he realized it wasn't the kind you usually get in the restaurants. In fact, it is so much more like real food and not the sickly sweet, Red #40 filled, overly battered concoction we are used to. He really liked it! If I'm in a hurry I just order ahead and pick it up. Very convenient when you only have a 30 minute lunch break! The staff have always been pleasant when I've been there, even when they are slammed! read more

I love Panda Express and that is the only reason why I come back but the last couple of time I have went there has been the same very rude girl who does not like her job because she is constantly complaining to customers. I have seen her do it others and I think panda could do a lot better it they get ride of the girl named DEVENY!! read more

WAAAAAAYYY understaffed. Only 10 people allowed in the store at a time so I ended up having to wait outside for over 30 minutes before I even got to the line inside. Came in at one point once the line had died down and then got kicked back out along with other customers. With COVID-19 regulations, being this understaffed where customers have to wait in the cold outside for over 30 minutes is absolutely unacceptable. read more

Absolutely unprofessional staff and the service is not OK. I understand that this is a fast food restaurant, but to wait almost 30min for food at a fast food restaurant is unacceptable. If you have been working in restaurants than you should know that you should always make sure that there is enough food available for the costumers and not wait till the last minute, especially when the place is crowded! I love when co-workers have fun together, but to goof around and interrupt when someone takes an order is definitely rude and unacceptable. read more

I wish I could say more good things about this place, but I have yet to have an experience that makes me crave their food. You can tell most of it comes frozen out of a package and they just cook it up. It's not terrible and it's quick and fairly cheap, which is good! I suppose I'm only sore about it because as much as I love orange chicken, I would much rather have some sweet and sour pork, which they do not have (sadly). Not terrible, but not my first choice when choosing a quick dining option. read more

Orange chicken is great if it's fresh. Staff is usually irritated to have to help anyone. Definitely don't come anytime remotely close to an hour before closing because they'll all just be pissed you're even there. We arrived 30 minutes before closing and all of the dishes looked old and gross so we simply asked the irritated girl taking our order if they were cooking any other entrees. She yelled to the cook and he said in a loud and irritated voice (after rolling his eyes) "yessss" with a loud sigh. No thanks, don't want our food to be spit in with that attitude. The girl didn't ask if we wanted to eat there at all even though they didn't close for 30 minutes. She then went and played on her phone with her friend. 2 stars is only because panda's fresh orange chicken is always good. read more

Employee ALEX provided excellent customer service! He was very friendly and very accommodating. He made our trip to panda very satisfying!

So don't eat here if you're in any kinda of a hurry. My wife and I just went in to eat and almost everything on their line was empty. It seems like no matter what we wanted to order they had to wait and cook it. Kinda defeats the purpose of their serving style. Very irritating to say the least. It's the middle of the afternoon and they have almost nothing ready to serve. read more

Terrible service they open and have no food ready then they get my order wrong I will never go back.

Normally this panda is always great but the one time I get off work craving panda express I walked in at 9:25 and there was nothing except a few things like chow mein I understand that a business needs to clean up but the hours should say 9 if nothing is going to be available to customers at that point. All I wanted was orange chicken and was told they had no oil for the fryer. I worked in food business for a long time before switching to retail and we had everything available to a customer until the doors were locked and I found this very inconsiderate to the customer. I can't say I wont come back for the fact that there is no panda express for awhile away and love the orange chicken however I was very unsatisfied and left disappointed. read more

Don't go here if you're looking for a gluten free Chinese option. I thought the veggies and grilled chicken would be okay, but turns out they cook them with a mix of starches. Its a little of a let down, but the few items I did have we good. read more

Jennifer Ann waited on us. I do not know the name of the cook. I asked for the Peking Pork "WITHOUT" Bell Peppers. I am deathly allergic to them. Jennifer asked the cook and she asked the boss (Manager), The cook prepared the dish as I requested. I really commend them for the above the call in service. I can't eat at many places such as Panda Express because of the Bell Peppers. You can't just pick them out, the cooked in juices will still KILL me. So thank you wonderful cook, thoughtful server and Manager for making my experience at Panda express exceptional. read more

Don't know why I went back, because the same thing happened before. There was no beef dish available, but I was told I could wait. I asked how long the wait would be and I was told there were 2 other dishes to be prepared before the beef. I also asked for vegetables, and that was also almost gone - just huge pieces of cabbage were left. The serving bins seem to always be half empty, so the selection is really poor. read more

First of all the carrots in their mixed veggies ALWAYS taste awful. Second of all the service always sucks, and they only filled my bowl about halfway with food. Rip off and will not ever be giving them business again. read more

Servings are shy for the amount you pay food not so good. Friendly employees behind the counter. Had to try it once and Done. Got a three item plate and I was left hungry. So after I had to go to Taco Bell read more

This Panda was ALWAYS good, in the last 6 months it has steadily declined. Each time the selections are never available, or you get the last dry scoop. Tonight was the worst and the cooking area is looking unkept. What has happened? read more

I ordered five drinks for my friends and I, then asked for a drink carrier or box to put ALL five drinks in side my car without them spilling and they didn't have any!! I mean come what place doesn't have drink carriers... They didn't even care that I had to deal with all the drinks on my own and putting them in my car, just rude read more

You'd think that every single Panda Express has the same menu and the same items, but apparently it doesn't! After our movie, we decided to go to Panda Express for lunch. We're in line and we asked for the tofu and eggplant but they don't carry it. I guess this isn't a big tofu and eggplant place but they didn't really have any great substitutions for vegetarian options. They had the steamed veggies, which tasted bland. There was also the rice and noodles but that's it. This was during Thanksgiving week so we happened to be there during the rain. One of the windows had a leak and there was a puddle of water in the middle of the floor. You can see the water seeping from the window. It does have a tv against the wall.The service was fine. They smiled and were cheery but the overall feeling wasn't great. read more

Good grief. I eat a diabetic diet to keep from becoming a diabetic because sugar has killed every one I love who is dead.... sugar is deadly. It's killing more people than cigarettes now. It's taken a lot of people from me including my daughter just last May. So I KNOW sugar kills people. And Panda express in their health-conscious ignorance has stopped carrying any artificial sweeteners. You ever know anyone killed by splenda? Nope. Neither does anyone else. They still carry diet pepsi. Yuck. And half the foods are full of sugar. So... I'm done. Stick a fork in me I am done with Panda Express. read more

Good food, slow service and a new team working out the bugs. Good reputation from other cities, room for improvement locally.

The food is the usual panda fair, but they are always out of everything. Not fast food, not even quick food. Waiting 20 minutes for food is ridiculous. Whole table of people waiting for orders to be completed. This is the only location we've been to where this seems to be a problem. read more

Last nite, they were out of 2 items. No, not out as in cooking more, out completely. In addition they were out of at least 3 items that were being cooked, which seems to be normal for this store. This time, the fried rice was not cooked. Hard spot in every kernel. String bean chicken had 2 small pieces of chicken, and 20 beans. Portions not large enough. I have had issues with this store before, but this was the final straw. Never. coming. back. read more

Not very good. It was warm food. Had to add soy sauce and hot mustard to get any flavor at all. I had not eaten at a panda before...now I know why. Go get a sandwich from Safeway. Tastes better, faster and cheaper. read more

Outstanding. The food was remarkable, tasty and well worth the price. I will return. Great Job Panda Express.

Don't waste your time!!! Three times they have screwed up our order! They give us things we didn't order and when I call them on it they give lame excuses for the "mix up". They then give us what we ordered In a small side box but only half full. Last Friday night we tried to order on line but it wasn't working, when I got there they said that they don't take on line orders with in an hour of closing. Then why not put a note on the web site stating that. They were also out of six different, popular entrees, they said they did have the food available to cook but no workers as they had 6 people quit in the last week ( 1 apparently you shut down half your menu when this happen, 2 maybe they need to get a manager that knows how to run a restaurant as well as manage the personnel). I've tried to email the company office and al I got back was yum, we will try to do better, thanks for coming in. We'll, we WON'T BE COMING IN ANYMORE! read more