I'm not sure why the two star reviews. The people here are so nice and the food is cooked well and they have a decent frequent flyer rewards program, with the app you can download and join. For families this is very beneficial and you can place your orders online in a pinch. The honey walnut shrimp is a favorite! They also offer a ten percent military discount, "hero's discount." Personally, I wouldn't sit and eat here unless I was on a lunch break. It's just kind of a get in get out kinda place and there's a code in the bathroom door. I think it's worth it to sign up for the app because overtime is does add up and if you have a family you should consider it. It's definitely nice to have a clean kitchen one night a week with the conscience of Chinese food right at our finger tips. read more

There aren't too many options when it comes to Asian cuisine in this part of town so the next best thing is essentially PANDA EXPRESS. I arrived with a herd of 5 and quickly began placing our lunch order: *BOWL [orange chicken with chow mein] *BOWL [orange chicken with chow mein & fried rice] *CUB MEAL [orange chicken with fried rice] *PLATE [orange chicken & teriyaki chicken with chow mein & fried rice] *PLATE [teriyaki chicken & chicken breast green beans with chow mein@ fried rice] Service was super fast and the young lady initially taking all the orders was so very friendly. At check out, another lady was just as courteous and speedy in finishing off our transaction. Food essentially tasted really good but the fried rice was a little bit on the drier side. Nothing really to complain about aside from that. The entire party ate everything up and our bellies were full. Not sure why the rating here are so low, I found my first visit to be quite enjoyable. Staff works wonderfully together, service is kind, and there is no delay in you ordering/getting your food. I'm a fan- this Panda Express gets a 5 star rating from me! read more

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Ate here a few days ago, got chow mein & orange chicken & got the most insane awful food poisoning

I placed an online order with Panda after a long work day. There werent too many people in the restaurant when I arrived to pick up my order but they were diligently working on my order as well as a few others. The counter attendant checked on my order and informed me it would be a few more minutes before it was completed. I waited while they prepared our meal and assisted the long line if guests that had assembled since I had arrived. The staff was friendly and apologetic for the wait even though it was no big deal. read more

Not sure why this place got 2 out of 5 stars. The service was as expected and the quality of the food is pretty consistent. Friendly staff and price that won't burn a hole in your wallet. Quality of food: A Quality of service: A+ Price: $-$$ read more

Panda Express really used to be my go-to for quick Chinese food -- the portions were big and the service speedy. Not so much now. I was in line for 19 minutes from the time I entered the doors to the time I paid -- and that's too long! The manager was the only one filling orders which would be okay if she weren't also filling all the online orders. She was completing two online tickets for every one in person customer. The food was not fresh -- I only saw the Orange Chicken and the mixed vegetables filled while I was in line. By the time it was my turn to order the chow mein was about 1:1 noodles and veggies ... ew. The fried rice was mostly rice with no egg to be found and veggies that I could have counted. I ordered Sweet Fire Chicken as the bowl was the fullest (no bejing beef, no sesame chicken, soggy looking honey walnut shrimp), and the Teriyaki Chicken which was VERY fatty. I also ordered a chicken egg roll -- normally super yummy -- but it was soggy and had clearly been sitting there for some time. The highlight was the cashier -- Leslie. She was incredibly efficient, friendly, and made up for the mediocre service and food. The highl read more

Panda Express - Not much meat, and I dare you to find much more than just rice in the fried rice. - Chinese Near Me - Sonora, California

This panda location had failed to serve me my full order multiple times and refused to compensate me for missing food. The staff needs to start checking the number of items ordered though the mobile system. read more

Food's pretty bad here and I'm pretty sure it's not even real panda. The place is clean inside and the employees are friendly I just don't care for the food read more

Friendly staff, well stocked servings, clean restrooms. My honey walnut shrimp was good but the vegetables were not well drained, so the shrimp got a little soggy. read more

The chow main tastes like straw and the rice needs more flavor. I went to the Manteca one which was tasty. The other items are OK. I still get takeout once or twice a year or so. read more

Worst "food" ever This was like eating a wooden chair Zero stars don't recommend unless you're a termite Waste of money and absolutely disgusting i read more

This was the worse I've been to waited 15 minutes for my food and when I got it it was cold never going back again if I'm on that side of town read more

Sonora location seems to be going downhill in the last 6 mos at least. Yesterday we got the family deal and amount of food was fine, but the only 2 things I had were not good. Although flavorful, the Beijing beef is so chewy and doesn't look or taste like beef, almost like a mystery meat. The mushroom chicken had a big bone in the meat that darn near broke my tooth, ouch! And the mushrooms were old, slimy, and dark brown-black! read more

Panda Express - Bone in chicken piece. - Chinese Near Me - Sonora, California

i love the food, but if i wanted to go there 2 times for a meal coz they always forget something! i didn't get my spring rolls! i will be bb to get them tomorrow coz u don't answer the phone! not very happy tonight with service! read more

SLOWEST. RUDEST. MOST. INEFFICIENT. PEOPLE. EVER. Monday, 11/25/2024, 5:14pm - 5:54pm You step up to the counter and just get ignored, as they work on online and doordash orders without even acknowledging your presence. As a new order spits out of the machine, they pick it up before turning to you, in fact, they only turn to you when the machine stops spitting out new orders... You can clearly see the type of order panda values - the online order, not the actual, in-person customer. Several years back, Panda was not only the upper-end of the fast-food spectrum, but was actually fast, too. Now, they are too busy fulfilling online orders to actually serve their in-person customers. Make the people who AREN'T RIGHT THERE wait, not the people standing directly in front of you. Your food isn't THAT good, if I have to wait, I'll pick something else, worth waiting for. I had to wait 40 minutes for 9 customers ahead of me until it was my turn (yes, I also waited through preparation of five separate online orders before the person even spoke/made eye contact.) You've lost my business, for sure, since I won't eat the food unless I can go in person to see for myself and pick what is fresh (I won't eat it as take-out, ending up with the decrepit skanky remnants of the burned-out, wilted yesterday's dish, no thank you.) read more

Horrible customer service! The epitome of a corporate business treating the customer like a number. That included most importantly and most disappointingly the manager there. I just wanted an extra small cup for water, but bcs I only ordered a big plate with an extra side one extra small paper cup was wayyyyyyyyy too much to handle! Even management made sure to say it's policy! I offered to buy the paper cup and she said I'd have to buy a drink. What a joke. Cash register gal then proceeded to give me the lowest reward on my order and would not own up to the fact she did that. Will never go back. Will not patronize this mass manufactured mentality where you can be treated horribly and they don't even blink an eye. Small town back in the day...they'd be out of business! The manager also had a demeaning dispute w me regarding service dogs, mine was completely concealed but she told me right after denying the water cup while getting the food to go..then said and next time do not bring that dog in here with you! I advised her I have a federal tag for him but I am choosing to be kind and will be going...then she said a dog that size cannot be a service animal! I responded, oh you know everything? She said yes I do! read more

Panda Express - The biggest thing was how rude we were treated. But hey all I gotta do is not patronize and speak up. - Chinese Near Me - Sonora, California

Long wait time, but they gave us extra food as a result of being out of everything when we arrived. Food tasted good as usual. This time the drinks were very off. I've never tasted a worse drink. I got a Dr Pepper, sprite, and root beer and there was no flavor and barely any carbonation. Couldn't even drink the drinks had to throw them out. read more

Panda Express - Chinese Near Me - Sonora, California

Excellency service and friendly ppl ! It's right away Safeway and Walmart. Great to have such option over here.

My husband and I went to lunch 31.00 like we always do at Panda Express MANAGER NAM very angry RUDE lady . The chicken kung Pao was very RUBBERY and uncooked (zucchini)was absolutely hard as a rock. I told her and wanted a new plate she argued with me and REFUSED to give me a new plate raw chicken was touching all my other order . I demanded her to make me a new plate SHE REFUSED MADE Me WAIT 45 minutes finally it was made.,A couple at the OTHER table SAID SHE IS VERY RUDE. Another couple said she REFUSED disability dog to accompany them in the restaurant (it is a law) disability act. They had their license with them they are looking into options with an Attorney . She is a very nasty lady that has no customer service behavior.. everyone with disabilities needs should also report her .Big lawsuit coming to the owners.. owners should fire her ..lots of people say that she is very nasty . Wake up owners you are going to Be sued because of refusing disabilities needs and dogs! NO CUSTOMER SKILLS Everyone should pay attention and report her!! IF YOU ARE REFUSED DISABILITIES NEEDS REPORT HER ITS THE LAW LOOK IT UP....GOOGLE IT!! Owners put her on camera and you will see how she treats customers!! Never smiles read more

Store says it's open online and accepting online orders. When I arrived store was closed and had a sign on the door that said " If you have an online order it will take 48 hours to refund it." Something about being too hot to be open. Ok. Turn off the online ordering. What a joke. I'm not sure their corporate offices even know they closed. read more

Good is the walnut shrimp, @ times too many walnuts, I could specify no walnuts which is what I should do. Prices have gone up so I do not order as often as I used to. Shrimp is breaded and I do not normally eat breading or consume the ingredients that the breading is made of. I could order no breading & pay the extra charge, or make it @home. I'm not looking forward to 2025 when prices will increase once again. I do not know how restaurants can pay their rents & stay in business! read more

FOOD POISONING I highly recommend not eating at this restaurant I've gotten food poisoning multiple times. Proceed at your own risk. read more

My Mother and I have eaten at Panda Express for years food has always been very good. Yesterday my mom went over for takeout from Panda Express here in Sonora. She had her usual's Teriyaki chicken and beef with broccoli and 2 egg rolls then off she went home. She had her dinner couple hours later she started not feeling well then it was on.. she was throwing up Al night with horrible stomach pain. I was called by a family member I went home my Mom still wasn't well. We are now at the ER. read more

Stoped by Panda Express last night. Looking forward to some chow mean. Not one person in line. GREAT LUCK. The woman told me she would he with me in a minute. I noticed many of the serving bowls were empty. She walked over to the guy that SHOULD be cooking and they started to chat. I waited....and then noticed they were talking about going to college. I waited just a minute more and I left. When I got to the door she started to approach the counter and I said "that's ok, enjoy your break" and left. No apology and did not follow me. Not doing that again. Customer service is number one for me read more

Manager said I can't order a bowl and have the side on the side instead made me buy two boxes of food which was amazing to eat out of not... where is the customer service I been doin this for years I do t want the orange chicken sauce on the noodles that's all horrible read more

This location is terrible. My parents went to this location to order some Chinese food and had a terrible experience. They will not let you order in the restaurant. You have to phone in your order. So my mom did that and then saw an elderly woman trying to order, who did not know how to call In her order. My mom begged the manager to just let her order inside and they said no. I will never as long as I'm in this area, eat Panda Express at that location. Terrible customer service, and very rude. I would give this location negative five stars if possible. Ps: the elderly woman was not able to get her food. read more

Excellent service, polite and friendly staff who are mindful of store ambiance and quality control of the food.

Who runs this Panda Express is a moron! One there only doing online orders, than today only accepting card or exact cash, which makes no sense because if there taking exact cash that means they have change to give back, but no had to walk across the street to get change, I feel just trying to scam people to over paying for their food, since most people won't have exact change! I read more

went for a fundraiser and as we were checking out I said we were here for a fundraiser. the girl told me since she already totaled it she could not do the fundraiser. I said that's the reason why I brought SIX people here and her response was "oh well". I will never come back here again. horrible customer service. read more

Terrible service. Seven people in line and only one person behind the counter, preparing the meals.

Nasty , nasty language from the staff. "manager" Catherine is waaaaaay over her head. Snappy, scared, conceited, lost. We stood in line for over 15 min while they fought with a customer. By the time we made it to order she snaps "this is all you get". Huh? She states they must stop cooking at 1930 hrs Burt almost everything was out. You have lost a long term customer. read more

I was at this location because I was in Sonora visiting my sister. The gal at the register made a mistake ringing up my order which she realized on her own and informed me that she mistakenly over charged me. She apologized and asked the manager to correct it. The manager was very disparaging to the employee to the point that I was uncomfortable and the employee was visibly upset. Her behavior was unacceptable especially in front of customers! It was embarrassing and unprofessional. I believe the employee's name was Evelyn and she could not have been sweeter and more professional. She was very honest and I appreciate that. I am giving one star to this location because of the store manager by the name of Nam. read more

Worst panda of all .. go somewhere else..small portions of the small amount of things they have ready rude staff short staffed always, not open at the posted hours. They suck never a good experience! read more

Panda Express has saved my husband on many an occasion these past couple of weeks. After a busy day of errands in the area - Panda Express is always a sure thing for a quick, affordable, tasty, and clean eating experience in the area. There is rarely a line here and the staff are always helpful and polite. It's almost become a tradition popping in here on our Walmart trips - and getting an array of dishes. It's usually only my husband who eats here, but I always enjoy the mellow interior, the well kept bathrooms, and the home improvement shows - which are usually broadcast on their TV. Trust. read more

If you are trying to call, they do not answer. This is me trying to call after placing an online order to specify instructions. Will not order online again ever because I know my order is going to end up wrong because I can't get ahold of them. Awesome. read more

Panda Express - Chinese Near Me - Sonora, California

RACIST employees, they have terrible customer service. They ruined my friends food and his experience all because he's brown. Also I think their food sits out over night for weeks read more

Closed on Monday aka MLK Jr Day. No signage, online says they are open. Workers are rude and condescending. Unfortunately it's the only have decent Chinese in the area. read more

So after many years, I returned to Panda Express, since my friend really wanted to go. I expected things would cost more, but the worst part was how much even smaller the portions have become. The lady placed one chicken teriyaki "fillet" on the counter and sliced it up, and then put one of the slices BACK to their main bowl. (In the past they sliced a fillet, and then added another slice or two of the next one.) The fried rice was decent, but the chow mein was gummy, and tepid. The Bejing Beef was good, but again, in a much smaller portion, and at room temperature. Yikes. read more

Ordered a bowl with orange chicken, veggies and brown rice and only got 6 pieces of orange chicken, and only Broccoli with my mixed veggies. Very small portions. Looked like a manager served me while everyone else's bowls looked full. read more

Well today I got food from this location and not very pleased with my contents for the cost the amount of food in the box was hardly enough for a child let alone an adult who wanted food to fill them up then called some girl gets on the phone I asked for a manager not in assistant manager she pretended to be that then puts me on hold and gets someone else on the phone tells me to come in tomorrow to talk to the manager they should be in for the lunch rush and then to top it off food was over cooked hard to chew noodles where like rubber all around unhappy with them today normally they are amazing and the food is great and more then enough to justify the cost hopefully they make it right tomorrow I find that unlikely to happen but if they do this negative review may get removed by me read more

Panda Express - Chinese Near Me - Sonora, California

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