I pre-ordered through the app, well when I got there they didn't even have my order. The manager came over and asked how I put the order in, I told them and they had to find my receipt (which was on the cash register with a few others). So ordering before I even got here was a waste of time. Hopefully I was able to get the next orders ready to go. read more

I really enjoy my community i live in i love how everything is close by and meets my needs . I like this little place panda expressed Every one there is smiling and they work fast but no matter how fast they work they know how to WORK as A TEAM and take a moment to get to know you . My usual is veggie rolls ,chow main and rice. Thanks for what you do and HOW you do it. Thanks for providing great customer service and keeping it fesh even on H.O.T. summer days. God bless read more

Sadly the service, quality and portions have all gone down over the last few months. The staff have become rude and appears to be high turn over in cooks. The line women are mostly the same but they just don't seem to care. They talk in Spanish about the customers as if we can't understand. Used to be a regular. Won't be back. read more

This review is for Amy! She provided us AMAZING CUSTOMER SERVICE today. I recommend this Panda express in the whole East County. We live in El Cajon, but if we wanted Panda, might go here another time. Thank you Amy for your great service! Panda Express, please reward this worker! read more

Best Chicken teriyaki I've ever had! Definitely going back for more! It was my first time ever going to a Panda Express and by far the best! :) Not disappointed at all! read more

I had the most splendid experience earlier today at this Panda Express. I ordered the orange chicken rice bowl and not only was the food off the charts but the customers service was phenomenal! The cashier Elena was so very polite and nice greeting me with her big smile and welcoming heart and on point service. I have been to many Panda Express restaurants in my life and none of them have stood out quite like this one! I highly recommend this restaurant. Fresh and hot food plus outstanding service. If Elena is working you're in good hands. I would give this review 6/5 stars if I could:) read more

One of the cleanest Panda Express I've been to! And the quality of their food was on point, at least when I was there. Great job guys!

Ordered & had food catered for Halloween night. Was better then expected. All the kids and parents loved it way better then pizza. There was no food left. Our yearly tradition is going to be catered by panda now. read more

My family and I ordered a three-entree meal, and we received no fortune cookies. After our meal, we had realized this. And, we consulted with the workers and were only allowed one fortune cookie, even after ordering a three-entree meal. We were starting to think that it had to do with us not giving a donation, since the cashier gave a dirty look when we declined the request to donate. We are disappointed with this restaurant, and, seeing that this has a 2.5 star rating, so were others. -Harrison Deane read more

Been a customer here for a few years now and thought this location had the freshest tasting foood vs. Other locations hence why i eat at this location.....BUT the last couple times I ate there the food quality has been really, really disappointing and tasting like other locations the Orange Chicken use to taste light and fresh and the last couple times its been burnt and hard and not tasting correctly.....the Broccoli in the Beef and Broccoli was crunchy and the whole experience the last couple times have been not great at all...Not sure what the heck happened at this location but i might have to go elsewhere in the future.... read more

When you eat at Panda Express you know what you are getting. Your getting fast food Chinese Food. You eat at one Panda Express the food will most likely be the same as any other Panda Express. But what is not the same is the service. The customer service at this location sucks! The vast majority of the time I have visited this location they are out of several items and it usually takes them time to replace the food. What is more I walked out today when the woman who took my order stopped in the middle and took care of the people behind me and this was after I waited for the people in front of me to complete their order. I feel like a 2nd class citizen when I walk into this joint. Needless to say they lost my business today and I will think long and hard before ever going back again. It's not like there is a shortage of restaurants around in the neighborhood including other Chinese Restaurants. My suggestion to the owner or manager is to watch how your place is being run because your low wage employees don't give a dam! read more

It was 9:15 and I wanted to get some crab Rangoon's as a waited for the trolley. They yelled that they where closed and laughed at me 15 minutes before the actual closing time 9:30. I asked why and they said there closing early in a sarcastic manner. Really unprofessional will avoid this particular panda at all cost. read more

Per my experience - by far the best panda location i have visited. Very busy, Xmass lights turning on and every single team member is smilling, is polite. Im not sure if Yamina is the GM but she is for sure running a stellar shift right now. I would drive from lemon grove every time i crave panda, before i visit any other locations. They could learn from this crew. I am amazed. read more

Panda Express is great their food is delicious. their food is always fresh and their employees are nice. I see the employees wiping down, sweeping, and cleaning. they have all shorts of food to choose from. and I would recommend this place. great job Panda Express!!:) read more

Came here on a Sunday night around 9:15 PM, 15 mins til closing. I ordered quite a few and to my surprise, they made some of the dishes fresh for me! I know how it is with some establishments, they just want to clean up and will not entertain late orders. This was not the case here. All 3 of them were very helpful and even offered me a drink, on the house! Good job, guys! read more

I like the food and I only eat it every other month or so, but of the last 10 times we have had it at home or in the restaurant, I wanted Sweet and Sour Pork and they only had Sweet and Sour Pork available once in all of those. "It will be about 10 minutes if you want to wait for it." No thanks, I'm not a fan of having to wait 10+ minutes for an entree item nearly every time we eat somewhere. 2.5 stars read more

This is our home location and it's always clean with good customer service even when they are busy. I visited a Panda Express outside Sacramento recently and the food made me sick and wasn't near the quality. Visited again last night and once agin was reminded how much I appreciate this locations care to keeping things hot and fresh and willingness to make things fresh when asked. For a chain Chinese by far my favorite read more

So went again tonight, they got busy after me, I felt ignored actually. When I got home my food was luke warm and my order wasn't what I had ordered. I was given two many of the teriyaki chickens instead of the orange I'm feeding a house full and only one of the 8 people here eat the teriyaki chicken so I only ever order one of them in the family feast. $56 later my husband calls to state the problem, that we were given two of those and one orange chicken it should've been switched the other way around. He called to tell them about their mistake and see what we could do even if it meant me going back to exchange their mistake. The women was rude kept telling him that she gave me what I ordered and that she even told the cashier what I ordered. Then clearly it was her mistake. This is how the mangers treat customers. Seriously don't come to this location I had been excited to have me some orange chicken for months and because I have children to feed I got nothing but plan white rice. Terrible experience. Save yourself the trouble go somewhere else! read more

Good Evening, Our receipt says that Mayra D served us but it was actually Minnie that waited on us. She has been working at this Panda Express location for several years now. She is a great Ambassador for your company. She is always friendly and she "gets" my order without a lot of extra explanation. I like the Veggies spread across the center of the plate with the Black Pepper Chicken directly on top. You would be amazed to know how difficult that can be to convey (but not at this location). I love this location it is always clean (Rest Rooms and Eating area are immaculate) and when they don't have your dish on the line they get it done quickly. Many of the Employees have been working here in our neighborhood for along time and that makes it inviting when I return. read more

Food is typical panda express. Not complaints there, and nothing to rave about. SERVICE SUCKS! Workers are beyond rude. Super disorganized amd just plain clueless. Did I mention RUDE!? read more

This review is for the employee who wrote about the customers... How DARE you? You work for a huge franchise and YOU are destroying the name at the Santee location. The customer who you so vulgarly speak of should call corporate so they can take care of you. I am shocked at the level of immaturity and rudeness of the employee. You are insulting- you crossed a very delicate line. Panda Express should be ashamed of you. read more

Tonight I ordered food for 150+ and with a price point of $4.70/person, I thought Panda was a fit. The food was ready on time (and HOT) and packaged well for travel. My only complaint is the trays were not marked so it was Chinese Roulette. read more

We came here for dinner and Alice took care of us! She made sure we got FULL portions and was very warm in welcoming us. We appreciated her quick service and making sure everything was fresh! Amazing service!! read more

I come to this place often when I am craving chinese and am in town visiting. Food is always good and the workers there are very sweet. I do seem to come in during the peaks they are busy so sometimes the waiting for the food that's cooking can take a bit longer than usual. I'm pretty patient though. They always get my order correct and double check my food when I ask to make sure everything is there. Other than the waiting times, I am always satisfied when I come here. Also, in regards to the suppose employee's review, I actually agree with it. As a customer, I understand that customer service is important to us but there is a difference in what customers believe is customer service and treating them like they are second class citizens. While I do agree that the rant is immature and a bit much, I have seen this for myself. It is very rude to be on your phone when you are "ready" to order and you tell the server what you want and then when you reach the cashier, you say they got your order wrong. I had a customer in front of me literally scream at the cashier, who had nothing to do with serving the food, that she got his order wrong even though it was exactly what he asked for as I heard him. If he had been off his cell phone that he had on him the entire time, he would have paid attention and mentioned correctly what he wanted. And yes, I butted in and told him that he did order the orange chicken and not the sweet fire. They are not mind readers people! Also, you have to remember some of the workers here are minors or trying to work through college so they are as much stressed as you are. Some may be parents trying to support their children. Telling a company to fire an employee for their right to to their opinion is so wrong on so many levels. If you can't handle the truth or are very sensitive, go somewhere else. I know it is their job to clean up and serve you but being rude nasty pigs and acting like you're the king and queen demanding your servants to clean up after you is not the way to treat anyone. The employee may have been having a rough day and may have finally hit their limits. It happens. Treat the employee with respect. I know many treat their dogs better than they do to these workers and I am one to speak up when I see it happening. I have never worked in this type of industry before but my parents taught respect and understanding and many lack them these days. read more

Ill keep it short and sweet: good food for being considered fast food, people are friendly, if they are out of something they make it fairly quick. Not much more you can ask. read more

Grouchy workers, bad customer service, and they do not want to cook the food, they should make a sign that says that they do not make eggplant tofu, and peppercorn shrimp. I guess they really want people to write bad reviews read more

I don't go to Panda Express too often but usually service is great. I just moved to the area and went for the first time after having a long work week. I agree with some of the other comments about staff not being welcoming. I was in and ask just for spring rolls. The employee helping points to the girl at the register and says she will help me. I assumed she meant go up to the Register since you're only getting spring rolls, again I'm not a regular here so not sure. I go to the front and some people are waiting for orders. I step to the side and verify with the girl if this was I was supposed to stand because I did not want to feel like I was cutting in line. Girl at the register was rushing around and said yes I'll help you. Then the staff start making comments to themselves in Spanish thinking I didn't understand. They were staring at me telling each other I "jumped the line" and " I didn't tell her to go there" we are all adults. Why couldn't they say that to me?? I would have gladly moved back to my spot. this was in front of other costumers. I was ready to speak up and defend myself but I was honestly exhausted and was not about to make people wait longer for their food. I was upset and just paid for my food and left. Very unprofessional read more

They never have chow mien already cooked so I'm constantly having to wait on them to cook it while the rest of my arty has their food and is waiting on me. Their service gets worse as the day ends, it seems. This place is close to my job which is why I eat there often. Unfortunately, I always seem to have a problem here. :( read more

Seriously employed here are beyond stupid. Told two different employees what I wanted and couldn't get them to understand. Not coming here again. read more

I was immediately greeted and offered a sample as soon as I walked in. The cashier was extremely friendly and helpful, and efficient in getting my order together. She made eye contact, smiled, and just seemed genuinely happy to help customers. Another patron walked in while she was plating my food, and she greeted them and told them she would be right with them. She recognized one entree was almost empty and asked for another to be filled. And the food was accurate and tasted great! One of the best experiences I've ever had at a Panda Express! read more

I went in here for a late night bite most of the food was already cleaned up and put away so not much was on display. Some items I asked for they did not "have any more in stock" or they just didnt feel like making them for me. Was pretty bummed out about that. read more

Worst service I have ever gotten at any place my whole life. Went there tonight and had to walk away to keep from blowing up on the lady working there. Will never go back. read more

When I do not have time to wait, I often go to the Panda Express because of their super fast service, and then I always order Orange Chicken, Honey Walnut Shrimp and Fried Rice. One reason I love this restaurant is that the staff provides warm, heaping entrees. As Orange Chicken is the most popular type of dish that is available,this is very according to the time of day, so occasionally, diners may not be able to order exactly what they like, but this dish is always ready. It is replenished regularly, assuring its freshness. There are friendly staff, and the tables are usually clean, depending on the location. So far, my best Panda Express experience has been at Santee Trolley Square. Their workers are polite to customers, and they always keep clean. Even at their peak times such as lunch, they work with brisk efficiency. As I haven't yet had a negative experience at this location, this is one of the best Panda Expresses I have visited. read more

Hey, Panda: Just because it will be 15 seconds before your cook hands your server another bowl of what I asked for doesn't mean I'm going to step aside and wait behind the family of 6 that came in after me. Make your screwups YOUR problem, not the customer's problem. read more

I love this Panda Express there food is always good and Im always greeted with a warm "welcome to Panda" "Would you like to try a sample" I say no I know excatly what I want :P and they always deliver it perfectly Thank you Panda Express Santee :) read more

Was craving Walnut Shrimp.. The Alacarte box said $9.00 the clerk said $9.00 and the menu said $9.00 .. the girl did not fill up the box so asked if she could fill the box. I was told we give 24 pieces.. Then the guy at check out rang up $12.00 plus tax.. So I am supposed to pay an extra $3 bucks without any notice. I asked the managers who said this the rules.. Well there rules cost them a customer. read more

I like this place...for what it is. Staff has always been courteous to me and they seem to work through any lines that form. Eh... Good food for the price. I go 'bout once every two weeks. read more

Coincidentally dined-in on the same day the founder of Panda Express and his people where here. The food was amazing. Piping hot, flavorful, licking my fingers good. The employees were all smiles, walking around, asked how I was doing and even threw away my plate when I was done. Go in two weeks later... mediocre Panda Express at its best. Crunchy chow mien, chewy orange chicken, and pissed off workers who look at you crazy when selecting entree items. read more

I was here Sunday night (before Walking Dead of course) and I was actually very impressed. They were really packed that night, with probably a dozen or more people standing in line. Still, the staff moved quickly and efficiently to get everyone served, all while staying friendly. I think it says a lot for Panda's workflow, but definitely for the staff as well. I think most people would get stressed out in that situation, but they didn't show it. So kudos to them. The food was excellent too! read more

We ALWAYS have a great overall experience at this location There are 3 Panda Expresses in close proximity to our home but this is by far the best. Always friendly and quick to serve and the food proportions are generous. read more