We hit up this JITB before a concert on the way to El Cajon. Quick and friendly service. Food was packaged well and still hot when we got to the venue. Not too much to complain about. My gf was impressed at the quality of their chicken salad. I enjoyed my jumbo jack meal and the tiny tacos. read more

I went to go order a number 12 this evening and noticed that they overcharged me. As you can see here it's $9.99 listed and they were charging me $10.88 and after tax it was well over $11 tell me how that adds up? When I called them out on it, the employee that was helping me said he would "go get his manager" she proceeded to say that there was nothing that she can do, so they were left with all that food since they couldn't honor the price that they actually had it listed. Don't go to this Jack-in-the-Box. They will overcharge you and just hope that you don't pay attention. read more

Jack in the Box - Actual price of meal - Fast Food Near Me - Santee, California

Good breakfast, good food and as good As it gets a good atmosphere came through the drive-through and took 5 to 10 minutes. They were patient. it was amazing and they served great food. This is the number one Jack in the box go to in SANTEE read more

What. A joke I order tacos with extra sauce on the side. They were so soggy with sauce they fell apart in my hands. I live 4 minutes away. The lead cook or manager should be ashamed to serve food like this. I will never order from this store again. read more

This is the first I've ever been to this JIB location. The woman who took my order via the drive through was quick to acknowledge me. My order was correct and I didn't wait for more than 2-3 minutes for my food. This is during breakfast hours. From the sounds of the other reviews, the night crew needs polishing. But daytime staff are on point and super friendly and prompt. read more

Food is good and has an okay service with customers and they don't give condiments at all while eating dry foods

This is the best Jack in the box ever!!!!!!!! The Food tastes very very AMAZING and delicious. read more

We receive Jack in the box coupons by mail every few weeks or so. We went to buy the 2 for cluck meal for 9.00. The person rang us up and the bill was over 24.00! He said the coupon is each (9.00) I explained that's not what the coupon states. He didn't care at all and still wanted 25.00 for two small Chix sands. We left and went to In-n-out across the street. We have had similar issues in the past. Who would pay that for two of those? read more

I order at this location prior to heading in for work some days and the folks that greet you at the window are always so sweet and friendly. I unfortunately only remember one gals name, Jasmine, but there are two usual ladies and they're both kind and friendly. Wishing me a good day and recognizing when I decide to get creative with my ordering (I usually always get tacos but sometimes I swap it up). My orders are very rarely ever wrong and when they have issues with lack of inventory, they always find a way to fix it. read more

horrible experience tonight ordered online with my family and when we arrived the drive thru and the lobby was closed due to "the power shutting off in 30 missed ", a worker was outside and let us know it would be maybe a 10 minute wait we have now been sitting here waiting almost an hour and the power is still on and they have given every uber/delivery driver their order and were still waiting horrible customer service when we called he said hi and nothing else it was odd he comped our wait with 2 oreo shakes but most of the order was wrong and the food was cold like it had been sitting there for a while i usually love my experience with this location but it was the worst experience tonight read more

Got my order wrong. Wasn't busy. This has happened the last three times I've been to the location.

Massive language barrier here. Orders are correct about 20% of the time. Just backed out of the drive-through today because the person on the other end couldn't understand perfect English. read more

Received order was missing items. Calle up and Matthew was already aware an order wasn't fulfilled fully before his shift started. Was already aware when I called and wanted to make things right. Cooked up a fresh order of my missing items and apologized again for the inconvenience. The his was the first hassle free time I've experienced. I don't know how much he makes right now, but he's worth more than he's probably being paid. Good leader and responsive in my opinion from my experience. I'll add, first positive experience with ease ect in a long time. Thank you! read more

Love the late night meals, but recently they have been "closed" when it was listed open. I come home from night shift and I come to jack in the box around 5 or 5:30 because usually. Recently there has been a cone in the lane for the drive through, so I can't order. I try to call and no answer, and the front door is locked. I try to rely on Jack's to be of service at this time since it's located across the street from my home, but now I can't even enjoy my usual. Please fix this issue or update the hours read more

Jack in the Box - Cone at time 5:46am - Fast Food Near Me - Santee, California

I don't come here often, but if I'm in the mood for iced coffee from Jack in the box, I come to this location because they always give me the right ratio or syrup to coffee, and the other jacks can never get it quite right. read more

The manger went above and beyond the call of duty for me today. They didn't have to give hand sanitizing wipes but they did. Amazing service that needs to be recognized. I will be back one day. (: read more

Jack in the Box - The Jack in the Box. (: - Fast Food Near Me - Santee, California

hey there this lady that almost always there when I get there late at night and even though she's tired she always smiles and always greets me and treats me with respect also she's the best on there that always attends me and she's my favorite work and I I always want to get jack in the box read more

Stopped here late last night after a concert. We don't normally eat fast food but it sounded good. The wait was ridiculously long. If there was any way I could have gotten out of the drive-through line, I would have left. The food was cold and horrible. I've never been served cold, hard French fries from any fast food place. They went right in the trash. I actually wanted tacos but they had "run out of taco lettuce". I would think they had lettuce for the burgers that they could cut up, but whatever. Awful service, awful food. read more

I usually get amazing service and generally do not complain however tonight I went through the drive thru and received 1/2 my order. Unfortunately I did not realize until I got home and handed out the food and low and behold my food was missing. Annoyingly I drive back to get my food. The server said there was a miscommunication and proceeded to hand me my food from under the light By the time I got home my onion rings and tacos were soggy and I asked for No mustard and there was mustard! What happened to customer service like giving new fried product as at least 8min had passed So disappointed read more

They have 3 separate weeks in a row left out part of my order AND NEVER I mean NEVER have drinks available in the late night, genuinely have stolen my money 3-4x now. read more

Slow lines, you will be sitting there forever! If you have the chance to go somewhere else, just do it. The food is never good, sloppy service and last time I went I ordered a grilled chicken sandwich for my daughter, come home only to learn it was still raw! Cheap, fast food but not worth the money. read more

They fucked up my order. There was no cheese on my LOADED TINY TACOS. Didn't want just lettuce and hot sauce? Didn't even put it in the box it's supposed to be in. I'm pissed. read more

Jack in the Box - Fast Food Near Me - Santee, California

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On the internet it says that they close at 3:30 am, I came at 3:00 and they told me that it was already closed. Whaaat??

Went to the drive through at 5:30 AM and waited about five minutes, with no response, before pulling up to the window, no one was there. I pulled out and saw two employees sitting in the lounge. This is the second time in a month that I've been here and no one responds when you pull into the drive through. Bummer. Update: So I pulled in the next morning, thinking no way this can happen again. It happened again. The very next morning. Pulled in at 5:15, waited a few minutes, and drove away. I won't be wasting my time wondering if I can hit up jack for some breakfast before work. Y'all need to change your hours if you're not going to be available. read more

Tonight on New Years my husband and I had a 2:00am craving for french fries and cheeseburgers. We would like thank the two Jack in the Box employees for the great service despite being short staffed. Our order was perfect & delicious. Happy New Year & keep up the great work! read more

Ordered in the drive thru, got home and half the order was wrong. Went to check the receipt to make sure we weren't over charged by receiving cheaper sandwiches to find out they never put a receipt in either bag. Called the location multiple times and they will not answer the phone. Can't take any complaints if you don't answer the phone apparently! read more

I love it when Jack in a Box send out their coupons page. Today I picked up a free small order of mini corn dogs with the purchase of any combo. A $1.50 value. The combo I bought was the Home Style Crispy Chicken and Ranch combo for $6.88. (http://www.yelp.com/biz_photos/BWigBYk7SknKa5So9P8GBQ?select=dJMsjtEkMKNoeNQgp7fp5w#FD_Zc2wpgmvR8NwnzFwffg) The chicken sandwich came on an egg bun with crispy but moist chicken breast, crispy bacon, white cheese, fresh lettuce and tomatoes. I asked for a light spread of ranch which they followed nicely. Overall the chicken sandwich was good and I had no complaints. I was very happy that the lettuce and tomatoes were fresh and abundant. (http://www.yelp.com/biz_photos/BWigBYk7SknKa5So9P8GBQ?select=dJMsjtEkMKNoeNQgp7fp5w#JuhbUwZRKoDsc1zACJGxxQ) The fries were very good. They came piping hot and perfectly salted. (http://www.yelp.com/biz_photos/BWigBYk7SknKa5So9P8GBQ?select=dJMsjtEkMKNoeNQgp7fp5w#p5ACBGxARdS_J_XSX0KNGA) The mini corn dogs were good. They outsides were crunchy and the little dogs inside were tender. They certainly were not State Fair quality, but for a $1.49 for a small order, they were a nice tasty little treat. (http://www.yelp.com/biz_photos/BWigBYk7SknKa5So9P8GBQ?select=dJMsjtEkMKNoeNQgp7fp5w#QvBjfRmyAC7dIrFFvgBm_A) They place was clean , well staffed, and the crew was on point. I would be happy to re-visit this location. (http://www.yelp.com/biz_photos/BWigBYk7SknKa5So9P8GBQ?select=dJMsjtEkMKNoeNQgp7fp5w#dJMsjtEkMKNoeNQgp7fp5w) read more

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Terrible customer service they wouldn't give any sauces and got mad because I ordered too loud. They wouldn't take my order when I pulled up to the drive thru saying "the orders were down" but then after I talked they finally took the order. I know this the only place that is open late but go to canes at least they will take care of you properly. read more

DO NOT EAT HERE. Drive-thru service is horrible. Employees don't seem to care. Customer satisfaction is terrible. Go to the Jack's on Magnolia and Prospect instead. 100% better. You have been warned...!!!!!!!!!!!! read more

Very slow and disrespectful. If I could put zero stars I would. 5 guys working just talking in the back

Absolute worst Jack In The Box in the world. Early morning drive-thru customer. Guy taking my order was condescending. He and someone else were laughing. I'm sure it's hard to find "Graveyard Shift" employees, but this guy was absolutely horrific. On top of his poor representation of the business, my order was not entirely correct. I will never do business here again, never. read more

I don't understand what the deal is with this overnight crew. Hours online say 24 hours, hours posted at the store say 24 hours. Open sign is on, menu lights are on. But the past few times I've gone by there at night the manager says they're closed. It's in between the hours of 1am-5am. Final straw for me was when I went by tonight around 4am and the manager was sitting in the lobby chillen on his phone and the worker was out in the parking lot messing with his car. I understand it sucks working late but you're at work. Only posting this so upper management will see what's going on and hopefully do something about it or change the store hours so more people don't waste their time. read more

My step son went to this location today to get the Free Jumbo Jack since the Padres hit a home run yesterday and the person behind the counter said they weren't doing that today. No explanation given. So don't go there for your Padres Home Run Jumbo Jack folks! read more

Just went through the drive, took about 15 mins to get our 2 meals ( a Number 15 and 22). the whole time the employees. where leaning against the counters BSing. when we finally got our food and asked for the sauce that we wanted the employee basically asked us liars that they don't have the the Spicy Good Good sauce since the promo has not started yet... even thou I was in the day before and got some. read more

This location is smaller compared to others. "Roosevelt," the guy who took our order, seemed very unenthusiastic. Probably because he's working on a Sunday morning. (Oh, no! Real work!) After getting our drinks, finding a clean table was impossible. They were either covered in crumbs or sticky (see photos). Tried to get napkins to clean off one of the tables, but none were out. As a matter of fact, except for drink covers and straws, no condiments nor utensils were out. (Must be a serious issue with prior theft of condiments here.) While waiting to get napkins with our meal, other people that ordered after us got their food BEFORE us. Not cool. When I went back up to the register for more sugar packets for my coffee, "Roosevelt" seemed more busy stirring the fries and walking around than focusing on the waiting customers. After asking for three sugar packets, he brought two in one hand, one in the other and only gave me two of them. I had to remind him of the right amount before he took back the one packet he had remaining in his other hand... ok... I ordered a supreme sausage sandwich combo with coffee. They must've gotten a bad batch of sausage from the company because it was the saltiest I've ever had at any Jack. This place can do so much better. read more

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Don't waste your time going early in the morning. It's always "our system is updating" or " we're only taking cash." I can't tell you how many times I've heard "our system is updating." Crappy restaurant, rude employees. Wouldn't expect anything more read more

Well I decided to go for some reason. Same result! Ordered the Ranch Chicken Sandwich Combo $13.00. Chicken was stale couldn't even bite through it and as usual the fries were soggy and cold! I asked to talk to a manager a staff member said to take the survey on the receipt and someone will get back to you. It's been 3 weeks with no call or email. DO NOT WASTE YOUR MONEY HERE! read more

Honestly the website says they are open but while traveling I stopped by with my friend driving. They were extremely rude and said they did not serve food(even though they were supposed to be open).. when asked if they could recommend a place open since they were not they responded wutby they don't know they were in the lobby... Without regard they dismissed us. If this is the kind of service jack in the box provideds then their target will reflect... Poor service and general disregard for customer needs. read more

Great service at this JITB! Everyone is very nice and kept the line moving alone during our lunch break. We tried breakfast sandwiches and the cheesy potato wedges they have and they were super good! read more

Jack in the Box - Fast Food Near Me - Santee, California

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Slowest service ever!!!! Drive thru always takes forever!!!! Been stuck in line for 30 minutes.