I've been placing online orders to this location for a while, and always experienced some sort of issue. Whether it's they forgot to put in the requested sauces, given hardly any of either the entrees or sides. Always something. So I decided to try coming into the actual restaurant and making sure I get what I want. I noticed the person loading my plate didn't give much of the chow mein, so I asked if they could put a little more, and they rudely responded with "We only give one scoop," and moved on to the next customer. I will not be eating here any more. read more

Zero everyone has a bad attitude and constantly mess up on orders and blames it on the customer! Management needs to fix this!

2nd time I ordered ahead for pickup at this location in the past month. Order is ready for pickup at the specified time and food is hot, tasty, and good quantity. My order placed around 6pm may have help with freshness as they are busy around this time. Kudos to this location. Keep up the good work. read more

Amazing customer service and portion sizes! Jennifer was so nice! Would highly recommend!

Update 4/17/2019 Went back and seems like they got the memo. Serving portions were better and the service improved too. Feels like I got heard by customer guest relations. Thank you! read more

If I could give them zero or negative stars I would. Got there on time, had to wait an additional 25 minutes. When I complained, they looked for my order. It was sitting unattended at the counter - they basically handled every single walk-in ahead of all online orders. When I got home, the order was wrong, the portions were small, I asked for extra chili sauce and got none... I could go on, but you get the point. Never order takeout from there, or go elsewhere. Terrible staff and service, worst takeout experience I have ever had. read more

I must admit, I've never tried Panda Express much before and really liked what they've got going on here. Make no mistake, their prominent offerings are unhealthy and fried portions of meat, but if you can choose wisely, you'll soften the blow a bit. I usually go with a 'Plate' containing Kung Pao Chicken and Eggplant Tofu with Steamed Rice and Mixed Veggies (half-and-half). The staff are efficient and the fortune cookies are mildly entertaining. read more

My teen daughter is thrilled that there is a Panda Express in Mountain View...and apparently all of the other teens from the local high school are as well. Watch out during lunch time because a horde of these kids rush in. If you are not stuck in line behind them, it isn't that big a deal, though. This location is prepared to serve them up quick and doesn't run out of food too fast. This location is just like most other Panda Express places. I'm sad that this one doesn't have pot stickers, though. :-( I mean, if I am going to go for this kinda fare, I am going to want some dang pot stickers. read more

Panda Express - Tea bar. Nice! - Chinese Near Me - Mountain View, California

I'm a fan of this Chinese fast food chain. They are consistent, customer service and food wise, regardless of the location and time of day. This location is especially nice and trendy looking. read more

I now understand why Panda Express in Mountain View gets such a low average rating 2. Here is mine. I usually go to the one on California Ave in Palo Alto. My typical routine is I order online and when I arrive , I call the store and let them know because of my disability they bring it out to my car parked in front. I don't mind waiting sometimes because I understand they get busy. I am a 55 senior with Cerebral Palsy who normally is in a wheelchair or using crutches. Not the easiest thing too carry food if you know what I mean. Tonight at approximately 7:30 pm I arrived at the Mountain View Panda Express. I explained to the person who was answering the phone that I needed some assistance with my Take out order and I was parked right outside there store in the disable spot. The employee said they were short handed and I had to just come in. When I requested to speak with the manager she said she was the manager in charge. Fortunately the customer in line saw the struggle I was having trying to stay standing with my crutches. She offer to help. I explained my situation dealing with Chronic Pain. She said she would be more than happy to grab my food as well. Blessings ,, Lessons learned go back to the Store in Palo Alto. The manager had zero tact or compassion. WoW ! Peter L read more

It's Panda Food. It's the only one in mountain view and I don't want to drive 5miles to the next ones so im glad its here. The food is the same as the rest and the portions are the same. Much better service than Chipotle. read more

I've always come to this panda to eat since it's close by many other stores. I like the fact that when it's busy they try to get everyone who's hungry get their food . Even though sometimes the plates r sometimes not always full or when I order my broccoli beef they don't put any beef sometimes small amounts. But over all the staff is polite and the food is not the best but good. read more

every mow an then i go and eat in Panda Express. I vesitid many branch stores all over the country and i must say i have seen better. it took ages for the staff to control the line it was so bad that by the time they were done making my order i was no longer hungry. i might give it another try and update my review in the future read more

I am a displaced frequent customer of Mr Chau, and I always enjoy Panda Express food, even their limited menu. But I saw a promotion in the window- give them a 5 star rating and get a free entree. How can you trust any kind of rating once you see this? read more

Panda Express - How can you trust ratings when a business has this promotion? - Chinese Near Me - Mountain View, California

Got food poisoning from their teriyaki chicken for dinner. Attempts to call them and provide feedback resulted in nobody answering the phone. read more

We've been trying to support local restaurants four times a week and decided on Panda Express on El Monte today. We ordered a large family meal online last night, and specified 12:30 pm pick up today. My husband arrived at 12:30 pm but our order hadn't even been put together yet. Several other walk-up customers were able to get their meals and pushed back our order even further. My husband waited outside for 40 min till our order was complete. Our meal was not ready till 1:10 pm. Definitely won't be coming back. read more

came here for BEYOND orange chicken. YUM. Got the bowl with half chow mein and half veggie. $9, crisp green veggies, LOVED the beyond orange chicken (was SO excited to try it since it's been so long for me since I don't eat meat anymore!). Can't wait until my location in SJ adds beyond to the menu read more

We have been ordering Panda Express via DoorDash for a while, and while we are big Orange Chicken fans, the restaurant has had a major issue with getting our orders right. More than half of our online orders have been missing a serving. Kids like the food but Panda Express really needs better quality control on order fulfillment. read more

Came here on a Tuesday night to claim claim a coupon for a meal. We arrived around 7:30PM and it was very busy. We thought we could avoid the line by ordering ahead via the app, but we just ended up waiting in an alternate line for online orders, which was inefficient in time management. But who can say no to some orange chicken and fried rice? Sometimes you just need some comfort food! The food tasted good and my group of 5 managed to snag seats at the long communal table in the middle. I would prefer to eat at a bigger location next time with better seating though. read more

I am going to be the first one to tell you that I am not the biggest fan of Panda Express. I realize Americanized Chinese food has its place, and yes I do like Americanized Chinese food sometimes. I just think that many of the dishes at PE are sub-par compared to a lot of the mom-n-pop Chinese restaurants. The only exception might be the orange chicken but that's because it tastes like sesame chicken you can get at most places. However, I went here to pick up some food for a work party (since I was overruled). The service was nice, and the lady at the tea bar asked if I wanted a sample. She made me some tea which was decent. The oolong milk tea here was okay. The boba consistency was not that great. But hey, if you want milk tea in a pinch and you just happened to be around here, sure. read more

I have a 10 year old, and Panda Express is one of her favorite places (that and McDonalds). We used to drive over to Palo Alto to get this, and we were thrilled to discover this new place opened up in Mountain View. They also have a boba tea bar right inside! Cool. Their food is good, typical Panda express, kids love it, and to be honest I like it too. The only thing I don't like is they do not serve the hot and sour soup at this location. I love the soup, so I wish they would bring this here. My favorite entrees are the honey walnut prawns, the angus beef, and the mushroom chicken. I also like to try their new stuff from time to time. Their boba tea is great too. read more

My friend and I had lunch here yesterday and I have have stomach cramps since last night! My friend had problem yesterday afternoon and he got better over night. Do not risk your health in this place! read more

Don't expect to get your online order any faster than in you wait in line. I have done it several times and it's never ready when it's supposed to be. I wait up to 10 or 15 mins EVERY time. read more

There is always a line out the door even on weekdays. The food is excellent. Thank you for helping us get through this pandemic with your healthy, quick to pickup and delicious food! Thank you! read more

They messed up my order and I had to drive all the way back to get it corrected. Worse, they don't manage their line outside on the curbside. All of these idiots around me didn't even know where to stand and unaware(pretty much just a bunch of ignorant lowlifes) about social distancing guidelines and considerations. Panda Express did not make this better. This is the last time I support this restaurant. I thought I was doing this to support them, but when everything is working against you, it's time to bail. read more

My husband and I both got diarrhea after eating their food last night. We both had the fries rice and I think that's what did it. TMI? maybe. Anyways, won't be eating Panda. Ever. Again. read more

Placed an online order for 3pm. Got there at 3:15pm and it wasn't ready. Waited for another 6 minutes while the girl tried to make my hibiscus lemonade. It was made incorrectly. I received boba instead of aloe jelly and chia seeds and full sweetness versus 50 percent sweetness. The girl seemed frazzled though and a line had queued up behind me so I just took everything and left. read more

Extremely rude young Asian girl with a tattoo on her left harm . Never again . That's not the way to treat a paying regular costumer

Terrible staff. No manager on duty. Ordered on GrubHub for 11:30am pickup - arrived at 11:40am and food was not ready. I asked the staff when the food would be ready, and they mumbled "we are busy, it's a Sunday, and we don't have enough people." I followed-up two more times, and finally got my food at 11:58. I ordered a Thai iced tea, and Larry handed me some mysterious other tea, telling me that they don't have Thai iced tea on Sundays. He didn't ask me if I still wanted a tea if it wasn't my original order, or if I'd be okay with a replacement he unilaterally decided on, nor did he apologize. He told me that "it's not his problem." I asked to speak to a manager, but no manager was on the floor. "Khanh" is apparently a manager, but was only reachable by phone. Larry called Khanh and promised Khanh would issue me a refund the next day, when she is in. So I need to trust staff that can't be trusted to prepare an order on time (which involves scooping food into a plate)? Ridiculous. This place is run by teenagers who don't know anything about efficient operations. This should be an embarrassment to Panda corporate. read more

They have employees going to the food section with out a mask after handling money. Order was just left to the side getting cold, overall unorganized environment. Never returning. Too many places with cleaner environments during this time. Simple protocols should be followed, otherwise what else is being ignored. The clients of course. read more

I love Panda Express and usually rate them 5 stars, but this location has poorly trained staff. The last 3 times I went to this location, they screwed up my order/payment, which is unbelievable given how simple their menu is. Last time, I ordered a 3 entree combo, which comes with a plate plus another small box. Cashier rings me up for a 3 entree combo plus an a la carte small entree. I try to tell him he made a mistake but he double checks my bag and insists it's a 3 entree + small entree. SMH This time, I ordered a 3 entree combo. They screwed up the order and packed one of the items wrong. So they said they would give me the wrong box for free. Except they didn't tell the cashier, who charged for that extra box. I told him the mistake, but he said he couldn't change the system, and could only give me yet another extra box (which I didn't want). Another time I came for a fundraiser and they refused to accept the digital flyer even though they were supposed to. read more

Drove here because it said they open at 10am. It's 10:15 and they are still closed. Fail Updating review only because of the response: I actually waited 15 more minutes with other customers thinking they'd be open by 10:30, but they still were closed, so I left. read more

Once again. Ordered from door dash, for pick up this time and low and behold, they screwed up my order. I mean how hard is it to assemble alllllll ready cooked food, and get it wrong? Just don't get it. read more

This seems to be going downhill consistently. Not sure if I will return. The recipes seemed different and portions smaller. Also today I order Beijing Beef and when I got back to my office I found out I got Sweet and Sour Pork instead. I am not a happy camper and ended up tossing out half my lunch. read more

Clean and delicious food made of fresh ingredients! What's not to like?! I love how you can always go to Panda Express and expect the food that you like, warm and ready for you! read more

Slippery floor with no protective mats for the rain, out of almost all fountain drinks, cold entree, no salt or mustard available even upon request. Panda is usually pretty consistent for customer service and ample stock, but this location is very disappointing across the board. read more

Today is my birthday so I decided to treat myself to Panda Express. I came in at 10:00 Am and nothing was ready to sell. You'd think that there would be some preparation the night before but there was only Chow Mein. The cook did ask me what I wanted and he did cook it up but no rice was ready as well. I'm rating it two stars because of the cook he was polite. The cashier did ask the Manager for a birthday/senior discount and he looked at me and said no. The cashier was nice but the food was just OK but kudos to the cook and cashier. read more

This has to be one of slowest PE I've ever been in I'm not one to venture into a American Chinese restaurant, but when I need something quick I'll slum it. I've been dropping by this store a few times when I need to grab something quick and I keep kicking myself. I'm not sure who's training the staff, but they clearly have little concept of efficiency. I can't believe how long I've had to stand in line here on more than a few occasions. The food is typical American Chinese food. If you had to nail down a region I would say HK/Shanghai with wayyyy too much sugar sauce on everything. There are a couple items which are ok, but this is fast food and that's it. I really would just avoid this location if you are ever in a rush. Tip: Panda Express started its life as a restaurant called the Panda Inn in So Cal, now one of the fastest growing franchises which will one day be in China as American Chinese food. read more

I went in the other day and the employees were rude and I did an online order and they said that it was down so if it was down and there was other online orders in front of me how is that possible? In customer service if your system is down you go out of your way to help them in that case I would say what can I get for you and pay quickly thats what makes good customer service not be rude like the employees were. Especially in this area with a lot of hard working and wealthy people who knows everyone and one word can spread. read more

I arrived 9:45am, since the door was unlocked, I opened the door, but was told "Not yet open time". Even though I was in a hurry I decided to wait till open time which was 10:00am. But, no food were prepared at 10:00am. They said it takes 20 minutes more. Since I was in a hurry, and I didn't think foods won't be ready in a 20 minutes seeing what they were doing, I had to leave without food for lunch. Such a wasting time... Oh no! Must be ready by open time. read more