The kitchen completely missed the FIFA collectible cup that I paid for in my curbside order. I had to waste over 30 minutes of my time driving all the way back just to get what belonged to me. Instead of fixing their own mistake, the staff treated me with extreme rudeness, interrogated me with endless questions, and acted incredibly careless--as if they couldn't care less about their error. To make matters worse, they finally handed over the item with absolute reluctance, and not a single employee or manager offered an apology. They clearly do not value their customers' time or money. Avoid this location if you expect decent service. read more

Ice cream machine is broken. I placed a mobile order from their dining room, and I asked about my order 12 minutes later... they processed the refund, but I was out of time to order something else. read more

Why review a McDonald's? They're all terrible, right? I was pleasantly surprised that my curbside service was delivered with an enthusiastic smile, and a post-it on the bag instructed me call JP if I had a problem, prominently showing the phone number. Well, I had no problems. The hash browns were perfectly cooked and the sausage and egg McMuffin perfectly assembled and wrapped. So I thought I'd text the number to thank him, to see if he also took texts as well as phone calls. He replied, and thanked me for the feedback. So, as of June 2025 at least, this McDonald's is well managed and does a great job, and wants to do a great job. Bonus: huge parking lot. read more

Literally just picked up 3 cheese burgers and they didn't even put a meat patty in one of them. How do you put a piece of cheese on a bun without noticing the cheese isn't even on a patty!!! And food wasn't even warm looked like the burgers were sitting around all day. Horrible read more

McDonald's - Fast Food Near Me - Mountain View, California

Iced caramel coffee for 99cents! Download the McDonald's app to see deals. Was driving by and crazing something cold. Luckily I had an app deal for 99cents any size iced coffee. Easy to order via mobile app and easy pickup. Service was quick and efficient. Easy parking with adjacent parking lot. read more

Need to check your order before you leave. I ordered 2 extra sausage patties and 4 slices of bacon. Order was missing 2 bacon and 1 patty. A little over $4. 2nd time in 2 days this has happened at this location. It's not worth it to spend time and gas to go back there. read more

Drive thru worker girl with the face piercings needs to fix her attitude she literally rolled her eyes at me and and damn near threw the food into my car just because i asked her for my second order. ???? read more

Everytime we go here there is always food missing from our order, we can go in and order to take out and there is food missing. Went to drive thru and food missing, did curbside through the app and guess what food missing from our order. When you try to call them their phone is always engaged. read more

I have been going here regularly for years and never had an issue. The employees are always very friendly and the food is usually up to par. Yesterday I went by and ordered two double cheeseburgers and a large fry. When I got home I tried to eat my food but the fries were all small, hard, and oily like it was the end of the batch. I never return food but today I was really hungry and there were no deals in the app so I had to pay full price as well which is not cheap. I'm already very nervous about asking for food to be remade and avoid it at all costs but my fries were inedible. Since I live about 15 minutes away from the store, driving home and back had made my burgers ice cold and also inedible. I explained all of this in the nicest way possible and asked if they could remake it for me, the employee who was helping me called her manager over and the he just started aggressively arguing with her in Spanish right in front of me. It went on for an uncomfortably long time to the point where I felt the need to explain myself again to the manager (who never looked at me or acknowledged my existence by the way) then the original employee told me something along the line of "he doesn't understand that not everybody lives close by and he won't make new ones because it's been 30 minutes" they argued back and forth for a few more minutes in Spanish and then he angrily grabbed my bag and stomped towards the back without ever acknowledging me. At this point I was so anxious and confused I started saying sorry and that I come here all the time I've never had a problem I tried to eat the food etc. just defending myself because I was confused at the whole interaction. The employee said "no you don't need to be anxious he's just been like this with me all day". The manager here is a real piece of work. I couldn't have been nicer and was a long time regular who enjoyed this place. Now it's soured and I won't be going back. I actually left in tears because of how rude he was to me. When I got home the food was somehow even worse than before. The fries were weirdly stale like he pulled them from the back of the warmer or something and the burgers were burnt to a crisp. Just a truly awful experience. read more

Suggest they don't overfill the trash bin. As we waited in drive up line the crows put on a show of going thru the trash and throwing it on the ground. Employees at this location pretty nice and want to show appreciation to Demetrio for being patient and pleasant when we had a last minute add on as we paid for our food. He didn't make us feel bad and was very nice. Thank you Demetrio read more

Where else in the Bay Area can you get a bag of ice through the drive-thru for $2? Amazing customer service! I will drive to this McDonald's over any other in the Bay Area because every single employee provides stellar customer service. Above and beyond every single time. read more

Horrible I ordered food from and they switched to paper fries and paper I don't like paper straws because it melt in the drink what happened to the plastic fries drink and cup? Will not be returning here again unless you guys bring back plastic straws fries and cups why did you switch to paper straws and fries? read more

I did not think I would ever review McDonalds, but I had a quick and pleasant experience here today. There are days when you want a cheap meal and McD's was it. I went for their value menu items, literally my go-to when I was a kid. I got the McChicken Sandwich and a small fries. They have a promo going on right now for their value menu (Buy One Get One $1). Thanks to the worker who went over the promo. I also got a medium unsweetened ice tea. Meal today cost around $7! Not too bad! Although, I do miss when the McChicken used to be $1, now it's $3.99. However, it's still cheaper than getting a combo meal of the premium style sandwiches / burgers. Also, had service with a smile! I got my food literally within a minute after ordering! This location has a huge lot and a lot of indoor seating. It was one of the cleaner McD's I've been to. read more

she was mean to my father unprofessional saying my dad was in the wrong n acting very rude. please fire women is super rude. my father wad the one apologizing when she didn't know how to take a order properly. read more

BTS. BTS. BTS. I came here to get the BTS meal and BTS must be a super powerful motivator since I've never gone to McDonald's out of my own volition. The BTS meal isn't something super special - they had a special sweet chili sauce and cajun sauce and I thought the cajun sauce went the best with the chicken nuggets in my opinion. I feel like the rest of the meal was also what I expected from McDonald's - I tried to get the McChicken and Big Mac combo secret menu meal and it made me so full but definitely really happy. This place did forget to give us 2 things off of what we ordered so that put a dent in my impression of the whole experience. read more

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I went to McDonald's this morning expecting to pay $8.49 plus tax for the sausage McMuffin meal #2 pictured on their display. I was asked what I want to drink and in the picture it showed orange juice with the sandwich and hash browns so that's what I asked for, as I already had my coffee. Imagine my surprise when I was charged an extra dollar and $0.80 for the orange juice! Long story short, I got a full refund and apology from the manager who says, "I just work here." when I told her how deceitful the signage was. I took a picture and realized that the small print up at the top next to the words Breakfast Meals describes the real deal, contrary to what the picture implies. Let The Buyer Beware: The Big Print Giveth and The Small Print Taketh Away! read more

McDonald's - Small Print Contradicts Pictures Images! - Fast Food Near Me - Mountain View, California

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I ordered a deluxe crispy sandwich but they gave me just chicken and bun. Nothing else on it. This experience has caused me to lose faith in humanity. I was a Christian before I went through the drive thru but now I am atheist because this experience is proof there is no god. read more

Hands down, best Mickey D's I've been to due to service and crispy fries. Service is always quick and crazy nice. There's a really nice lady at the drive thru window that just sounds so sweet. Never thought I'd be reviewing a McDonalds, but my food has been coming out fresh and super crispy every time I've ordered here. Just wanted to give some credit, thanks for the nice fast food experience! read more

Today we went through the drive thru. We ordered 3 ice creams. The lady at the second window, was very nice lady, happy, smiling, helpful, thoughtful, understanding. Her job was only give us the ice creams, in the moment she reach to us with the ice creams, she was very nice, happy, positive actitud!. I really appreciate people like her. Specially when it comes to customer service. This days is hard to find someone who is in a good mood and kind. Love the positive experience. read more

McDonald's - Receipt - Fast Food Near Me - Mountain View, California

Yikes, this is one of the most worn out McDonalds I have ever seen. Crowded and dirty. I would not trust any food that they serve. The corporate folks should be embarrassed to allow such a shabby restaurant to be in operation. This place must be some kind of cash cow for them so they don't have to care about customers, community, or employee working conditions. Sorry McDonald's there are better options close by. read more

I came to this McDonald's location today (insert date) at 11:30 PM. Yelp shows that it's open until midnight, but the store was already closed when I arrived. This caused a lot of inconvenience and wasted my time. Customers rely on these posted hours to make plans. The business should ensure its hours are accurate and up to date. I hope this gets corrected. read more

This is my favorite McDonald's in the whole Bay Area. The place is always clean, efficient whether ordering through drive-thru or inside. The food is always fresh and delicious, you literally can taste and feel the difference, comparing to other locations. All employees are always friendly, nice, and do their best in exceeding expectations from a fast food place. read more

This is not even edible. Why would you even serve this? I would have turned around and gotten a refund if I hadn't already drove away. This is absolutely insane. If you are the GM of this restaurant, please call me. I'm willing to return my entire meal by EOD for a refund. read more

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Best McDonald's where I live the only thing is sometimes the fries could be cold and the soft drinks could be too sweet but other than that better than most of the areas I been to service and food wise but El Camino location is also good too read more

I've had raging diarrhea even taking medicine after eating at I believe this location over a week ago. I assume I was unintentionally poisoned by them not on purpose. This location seemed really weird and I got sick right after I think this had to have been the cause. And I just haven't recovered it's like whatever happened damaged me internally. I was in the area of Levi's Stadium I don't live around there my card says McDonald's 1528 perhaps it's a different location near Levi's Stadium and Stanford. read more

McDonald's - Photos taken while I was there. - Fast Food Near Me - Mountain View, California

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Today's Drive Thru attendant Efrant (?) from Minnesota, was not only Fun, Friendly and Welcoming he was Professional and Courteous! This young man is going places and Mickey D's better take note that some other Restaurant/Business is going to scoop him up! The food was fresh and tasty thanks to the wonderful staff. I have never had such Great service at a McDonalds before that I was impressed enough to write a Yelp review about! Give this team a well deserved Rai$e! read more

Fast reliable food and prompt service. This McDonald's is slightly off the beaten path and in a nice neighborhood. I count this as one of the better Mickey D's. The staff are very nice so I'm not sure what that one-review-"Toby" profile is going on about. Workers in the drive-thru are very courteous, efficient and pleasant. The one small aspect that's not quite perfect is the final window where you pick up the food: it is way high up. Like, only lifted trucks or big SUVs would be same level, window-wise, to comfortably receive the orders. If you're rolling in a smaller vehicle, have to reach waaay up and far out of the window to get your bags. McDonald's is not on a main thorough-fare, but you can sort of see it from El Camino Real. Reliable fast food, without the horrid drive-through lines (i.e. I-n-O). Extra star for great service. read more

I really hate this place! Food is terrible, and unhealthy. Not recommended to anybody, stay away!!!

Always get my order wrong This is my 5th time I got my order wrong. The owner should seriously consider firing all the employees there. After the 4th one we decided not to order from this place. I made a mistake by ordering it on uber from this location. Today I ordered 4 burgers but only got 3. read more

Not so clean, pretty good deal though the prices are high, quick, easy and the burgers are nice.

Never go here! They will completely mess up your order, and if your order is correct the food will be so burnt and dried it that you will not be able to eat it! This location needs a whole new staff! Disappointed that I waisted $20! read more

Similar to the other location I visited this week. Twice in one week- health goals I know! Ran through for a quick bite on the way to the hotel. McDouble, medium fry and Diet Coke. Easy in a pinch- not quite so satisfying. read more

great location. loved my burger and mcflurry. shoutout to Jose for excellent service with a smile

Worst Macdonald experience of my entire life. I ordered 3 sandwiches returned 1 of them immediately cuz you should have seen that!! Had other one cuz of my optimistic point of view and now I wanna go to ER. Never again please value your health and stay out of this Macdonald drive through And probably the customer service was the worst part of it body language was like it is what it is don't come here next time sad! But true read more

The person cleaning the bathroom takes FUCKNG forever...got here and was closed, then someone came out of the bathroom And they put up the official closed!!! aFUCK THIS FUCKKNG PLACE!! read more

I often go to there to buy a Big Mac deal for my lunch when I feel like it. Good service and no complaints. Keep on good work

Not the best location but you can always find parking. The orders always come quickly and correctly, staffs were quiet nice. You can pre-order using the McDonald's app, there are a lot of coupons too! I think they have an outdoor playground area but I never see any kids there. read more

McDonald's still and will always be the best fast food chain. I always order McChicken and double cheese burger.

AVOID AT ALL COST, Manager is so rude doesn't have her employees under control someone needs to tell corporate because they harass people Maricarmen was not on the clock as well and her co-worker Estella as well yet they harassed called the cops and decided to follow us outside they can check their cameras, and keep harassing us just to call the cops it was so useless and a waste of tax payer dollars even the cops didn't care and the manager was just their not doing nothing asked for a number to complain or write to they ignored and harassed us how are your workers not even clocked in working on their day off and their harassing people recording and being rude so unprofessional honestly management needs to hold them accountable, please get ur employees undercontrol and I'd like to ce contacted this is not ok!!!! read more

check your order before leaving the premises because if you arrive home and you realize that they gave you a regular hamburger with ketchup and bread only. If you are going to complain because that is not what you asked for, the manager will tell you with freshness that it happens and if you want they will refund your money or give you the hamburger. What he does not tell you is that it refund the money for the hamburger, not the meal you bought. They don't want to give you back the receipt so you don't do the McDonald's survey. You can tell they have experience avoiding bad reviews Worst service. read more