Love the food horrible service. A worker who is fairly plumed had the worst customer service I've experienced! The place is busy but that doesn't mean you have to serve your customers with poor service. read more

I ordered a $20 family meal from this restaurant last friday (4/10) for 6 p.m. pick up. I've been coming here for years and first time after the COVID19 pandemic, but I was very disappointed, especially chow mein. I got two big sides of chow mein but they were All CHOPPED UP likes veggies. Why?? The quality of foods was generally very poor. I will not order from here again until this pandemic is over. read more

Panda Express - All CHOPPED UP chow mein - Chinese Near Me - La Canada Flintridge, California

Just had to thank JASON!!! The general manager. He went above and beyond to help me out last minute for a luncheon I was hosting. Super Super Helpful and Kind. Thank you so so much Jason!!! read more

This panda never gives the amount of food others panda give. There is a manager behind the servers looking at how much their employees serve. They are giving panda a bad name. I ordered the larger plate but seems with the portion I must have ordered the bowl. Noodles were not even long portions but cut into small pieces and more cabbage than usual. It seems as though they are trying to save money by not giving the meat or noodle in their dishes. read more

Ordered 2 family feasts online for pick up. Requested teriyaki sauce and sweet and sour sauce when preordering. Bags were tied up when i picked up the order so i asked if sauces were in the bag. Cashier said she didn't know if sauces were in the bag. Attitude was bad. I asked for sauce and she handed me TWO packets. For making her go out of her way, I got an eye roll. When i said two packets weren't enough she handed me two more packets with another extra serving of horrible customer service. Wow, how generous. The person serving the food was nice. Too bad she has a jerk coworker. Maybe she was told to ration the sauce? I don't know but when a customer pays $70 worth of food including teriyaki chicken but there is no teriyaki sauce included, that's a problem. read more

when I was in high school, I would always come by this Panda Express restaurant during our lunch time to grab lunch quickly before heading back. Usually, I wouldn't get back to school on time but even thought this was a little distant from our school, their service was always fast enough to get me back in class on time. Would recommend this location to all of my lower class friends and family. read more

I love panda but this is by far the worst Panda around. The portions are ridiculously small, not like the other pandas. I've been cheated here a few times and I'm done with it. They are trying to save a buck by cutting corners and giving people tiny portions and making excuses for it. They don't even give a full scoop of entree, they give as little as possible and think you won't notice. The soda is also watery and barely any flavor or carbonation. Terrible customer service and rude workers. Won't be back. read more

Ordered a plate with two sides the broccoli beef did not have 1 piece of beef in it pure broccoli

I just returned from our local Panda Express and was very disappointed with the way i was greeted by the first service person. No greeting, no smile it as if she did not want to be there! The second service person, same thing; no smile when she asked me if there was anything else i wanted. I said yes, i wanted vegee spring rolls. She asked if i wanted the dipping sauce which i said yes. After paying, i checked my to go bag and found no sauce!! WTF! She saw me looking for the sauce and asked if i wanted the sauce!! Lame ass!! We have been going to this Panda for over 10 years and the service is hit and miss. Today was a total miss!!! read more

(Covid) I went to order and pay at the door, couldn't see the menu because it's in the original location on the wall 15ft away. But stupid me for not knowing the menu or the dishes by their legal name, the lady taking my order gives me a sarcastically implies I'm dumb for not knowing the name of the steak dish. So I get tried and true orange chicken because she scared me... pay and go to the other entrance they have set up for pick up. She meets me there, I pick up my bags and she literally ROLLED her eyes at me. This was so petty. Food was okay. People like her don't reflect the Panda Inn/Express mission. She's supposedly a manager. read more

NEVER AGAIN! This has happened one too many times. I ordered online and was given a time for the order to be ready for pick-up. I arrived at my time and my order was not ready but they assured me they were working on it. Five more people arrived, ordered their food in person, and were handed their competed order while I was standing there, all the while being assured by the employees that they were "working on my order." 20 minutes after my online time, after everyone else had received their order (I was the only customer left waiting) they BEGAN preparing my food. They have lost a customer for life at this location! All they had to say about it was "sorry sir." read more

I have been going to this Panda Express for over 10 years and it's been a great location to eat at. Also, they have some of the best customer service. Employee Hannah in particular has exceptional customer service skills. She was friendly and helpful and polite. When we arrived early to pick up our online order, it wasn't ready yet because we had arrived early. But Hannah went out of her way to get our order ready very quickly which we really appreciated and all with a smile on her face. read more

I honestly thought I was entering a five star restaurant when I entered this particular Panda. (Dramatic) but seriously the place was SPOTLESS the service was on point and the food was nice and fresh! My favorite Panda Express location for sure. The staff was super super nice! (Had to reiterate) read more

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First experience, and got bad treatment already, i get egg plant with tofu, and there no tofu at all, i tell the hispanic lady, she ignoring me, i ask other asian lady, luckily she gave 3 pcs tofu, :( i was so Unexpected this location, especially at la cañata!!! read more

This spot has decreased in the last few months! The food that they serve, the quality of the food, the PORTIONS of the food (which are mentioned in SEVERAL other low starred reviews for this place) and the customer service that the staff and employees provide is just low grade hands down. When you order a regular sized plate, the portions that the rude and curt staff serve you are more sizable for a bowl!!! I ordered the wok steak and shrimp for my bowl and they only served me two small pieces of sad looking shrimp. How am I supposed to fill my stomach full of protein with TWO pieces of shrimp???? They are overcharging and not even giving you what they advertise... do better Panda Express. I have had one too many crappy experiences with this Panda Express and will NOT be coming back here. Additionally, when my family asks for extra sauces, the staff always gives us extreme death glares and doesn't seem bothered to put more spicy sauce in our bag. Many of the staff and employees at the front move too fast and are extremely pushy, not polite and aren't educated on good customer service/manners. Don't come here, a waste of time and money and energy!!!! read more

Tried this location for the first time. Service was quick. The food was fresh and great! The new Peking Pork is quite good. The dining room is clean and well lit. The store and parking lot are well maintained. read more

Panda Express - Chinese Near Me - La Canada Flintridge, California

Check your Foods!!!!!!! There was a worm in their food. It was is the super green veggies . I'm just imagining if it was in another food were sauces and other stuff was mixed in! Absolutely disgusting! read more

They are respecting social distancing and taking it very seriously. We ordered on the app and came to pick up. They didn't do our order until I arrived, which may have been because they're busy, I dont know. Just make sure, if you use the app that you let them know you're there. No sense waiting for scheduled pick up time if they don't fill your order until you arrive. read more

I was helped by Hannah, on a busy Friday night. She could not have been more helpful, efficient, or friendly. The team worked great together and I got my food very fast. Everything was fresh and delicious, and I felt the portions were very large. They gave me the sauce that I requested, and overall I was extremely happy with my visit. I will definitely eat here again. Keep up the good work! read more

They fill the plate with chow mein and with half a cup of two entries. So cheap and greedy! Raise the price with tiny portions. Try to rush you so you don't notice their scam! read more

Really disappointed! I was waiting for broccoli beef when I saw Dian the manager placed older food on top of newer food. 2 customers ahead of me received fresher food while I received the older food which upset me. If she MUST sell the over cooked yellowish old stock to customers, she should either spread it out or serve to the first customer in line, instead of to me - the third customer. No star given!!! read more

Does this looks like a bowl to you ? I wanted a BOWL of orange chicken! Poor service and lack of common sense read more

Panda Express - They think this is a BOWL - Chinese Near Me - La Canada Flintridge, California

Going to Panda Express is something of a gamble, especially if you're a Honey Walnut Shrimp fan. There is nothing like the joy of being in line and just as it's your turn to order they pile a fresh, crispy steaming hot mountain of just-made Honey Walnut Shrimp into the pan. But on the other hand, if you see a few remaining soggy shrimp with dried walnuts sticking to the pan you're out of luck. But that's just the nature of Chinese food and I don't hold it against Panda or the La Canada location. The thing that drives me nuts about this place is how painfully and brutally slow they can be. And after a combined lifetime total of several hours accrued standing in Panda Express lines, I have figured out why. Panda Express (at least in LC) works like an Assembly Line. Employee 1 gives you your choice of rice/noodles and then asks what your dishes you want? They then hand the tray over to Employee 2 who globs on your main dishes, writes a yet-undeciphered code on the styrofoam box and slides it down to Employee 3 working the cash register. Here's the problem. If you're 2nd in line and have only one order, but Customer 1 has his extended family on speakerphone shouting their multiple orders, you will have to wait until their entire order is complete and paid for before you can leave. And this happens even if your order is completely finished and Customer 1's grandchildren are still changing their minds for the umpteenth time. All the while, Employee 3 at the cash register is just standing there, waiting. And if you ever dare jump past Customer 1 and tell Employee 3 your order is ready to go, you get a look of confusion and concern like you just disrupted the launch sequence of a ballistic missile test. Hmm. Then again, I live in a wonderful community in the most free nation on earth with an astonishing overabundance of food. I have never gone hungry or cold and probably never will. So at the end of the day, maybe I should devote as much time to counting my blessings as I just did on pissing all over minimum wage workers for not doing my bidding at the pace I feel entitled to. Man, you can really learn a lot from talking to yourself. read more

Oops, I did it again.... I figured that there was no way they could screw up at 8:48.... guess again. This is the worst. No food and NO customer service. I called the Manager and absolutely zero response except, "Yeah, I saw you ... I talked to her after you left" ... Whatever. Andrew, You need some serious corrections here. read more

I usually don't review chains like Panda that don't really stand out in a good or bad way, but this place packs the food on good. Enough to mentally note to mention it in a Yelp review while waiting in line, watching the workers pile the high calorie Chinese goodness on my plate. read more

My go to spot for lunch on the weekends when i don't want to spend a lot of time thinking about what I want. Usually get Orange Chicken & Chicken with Sting Beans The place is clean but can get very crowded so be prepared to wait a little bit. Service is pretty fast though. read more

Been going to this place since I began working in the area. The food has been consistent.......good. Guess I am lucky because it's fresh and a bit juicier than others I've been to (food a bit dried out). Even when there is a long line, it moves pretty quick which a plus with trying to eat lunch and get back to work. Being a JPL employee gets you 10% discount! There is a young lady who's been working there as long as I've worked at JPL (over 12 years). Wondering when she's going to one day own this place ;o) read more

Nothing Vegan - Panda has no intention of providing service for vegans or vegetarians. I was told that NONE of their food is vegan; none of the sauces or anything else they serve. Great... Way to get onboard with the Plant-based future. Sad Panda - boo... read more

If I were to write this review several months earler, I would have given 2 star. But it seems like they read the reviews. Trays are full, all menu items are fresh service improved-friendly and quick and its clean! read more

I don't usually leave reviews for fast food restaurants, but this one deserves it. The chow mein is so good and actually has more noodles than cabbage compared to other locations. The kung pao chicken is actually spicy. The orange chicken isn't all breading. Customer service was A+ quality. This is probably my favorite location. Keep up the great work, guys!! read more

What can I say, Panda Express is a chain. But a chain that I like every once in awhile. I like the orange chicken with all of its fatness. I eat it to calm my nerves. All I need is some of the chicken, rice, and chowmein and I'm good to go. For $6 you can get a bowl, not bad. read more

They still have the eggplant tofu (hard to find at other Pandas) and they don't undercook the eggplant like everyone else.

I just visited here last weekend. The remodel of the place is amazing. The food seems to have improved. They had a steak dish that was awesome. The service for lunch was super fast we were in and out in 30 minutes and this Panda taste better that some sit down Chinese restaurants in the local area. I notices they did catering to speaking to a customer who was picking up for a work function. Pretty smart idea. Great alternative to burgers if you ask me. read more

I love this location. The only downside is that they often take awhile---however, things always taste pretty fresh, which is good. I really enjoy the new shiitake kale chicken breast. Tried it today for the first time and it's excellent. I also love the cream cheese rangoons---my guilty pleasure. They usually need to make these, but it's good because they are crispy and don't have a chance to get soggy. Other favorites: orange chicken and the beef/broccoli. read more

Does not follow covid rules. Employee approached us with no mask on and was eating in the closed dining area that says no indoor dining. When asked why we were just told to go wait outside well others waited inside. When I called to speak to a manager about it she basically said "okay and" so obviously they could care less.... won't ever be back here worst customer service and horrible at following covid rules. I will be reporting them also. read more

Appreciated that they made the items fresh for me even though they were close to closing. The only thing I wish is that they would bring back the Black Pepper chicken and sweet n sour pork. those were my 2 favorite items. All the workers at this Panda are very helpful and friendly: Maggie, Lily, Russell, and others too! Highly recommend this one. read more

I love Panda Express and order delivery frequently. I always request no utensils, no forks no napkins. They are always put in my bag-I dont want them in the trash and next excursion I will redeliver them to my order location. read more

Walking into Panda Express today at 2:40pm I was greeted and assisted by Maria Fe E and another associate. Restaurant was not busy at all as I was one of two customers ordering food. I ordered two plates one which was half steam rice with chow mein along with orange chicken and spring rolls. This was a to go order. Once I got to the hospital to go eat my food I noticed they never gave me orange chicken however I was charged for the 1 plate with 2 sides. It's upsetting that these people working there are not paying attention as they should especially when they restaurants are based on customer experience. At first the manager Nelly wanted me to drive from the hospital back to panda to get my orange chicken or get a refund. Not sure what this manager is thinking as if I have all the time in the world to make a drive for a mistake they did and Ned to hold themselves accountable. Kelly then called me back saying I will get a full refund on order 253330 and it should take 2 weeks for it to post. This is ridiculous! I'm hungry, I'm at the hospital and all I wanted was what I paid for. read more

Panda Express - Chinese Near Me - La Canada Flintridge, California

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Missing orders ! Never answering phones to advise them the missed orders . Always have to go back and fix the order have to drive back . Just a head ache of a location to deal with . read more

4th time in 4 weeks..food is ok, but portion size is very inconsistent and staff is very rushed, not welcoming at all! I come in with my 10 yr old daughter and we each get the plate, that's 2 entree's and a side each. When we get back to the house, her entree sizes are nearly twice as big as mine?! She always gets orange chicken, and sometimes it is hot, other times it is very chewy and cold. I always get veggies as my side, and today it looked like they were running out of veggies, so instead of asking me if I wanted something else to take up the slack, they just gave me 2/3rd of a veggie portion. literally an entire 3rd of the side section was empty. I actually took a picture to take it up with manger if we actually ever go back. Also I got the shanghai steak, and it was very good, still portions pretty small compared to the broccolli beef portion my daughter gets. Yes, it is more expensive, but I pay for the upcharge so portion should be just as good. It's not, too bad because I actually like this dish. Last week I took the survey on the receipt, and one of the survey questions was " did they offer you a sample of the new' peking pork' item. Well, none if the rushed staff did then , and again, today, none of the staff did as well. No one ever has.... As a customer I shouldn't need to remind the staff A: how to be pleasant and B: how to do your job, if the job description is to offer a sample, then do it. I shall either say Yes, or No thank you, but it should be my decision. Right? Okay..the "kicker"....today I actually looked at my receipt after getting back home, and well surprise surprise surprise, you guys are actually charging me for the BIGGER PLATE on my receipt, not the PLATE! The Bigger plate is the 3 ENTREE option and costs $1.50 more per plate. What the ....??? I didn't save the last few receipts so I don't know if this is you guys ripping me off the whole time I've been going there or what? But you definitely overcharged me today and I WILL be taking it up with management or the franchise very soon. Seriously, it's fast food. Your concept is good, the food is ok mostly, but service and inconsistency could kill your reputation. You guys are always busy though, so my input is probably just as overlooked as the service you don't provide. read more