Overall, we like panda, it is cheaper and convenient than other places.(less than 2 minutes away.) But, the entrees very by quantity AND quality from week to week! Tonight, @ 5:38 we received the text informing us that our order was "Ready for pickup". We drove the short ride to pickup the order. My wife went in and after waiting her turn in line for a couple minutes, she was informed that "The teriyaki wasn't done yet". Several more customers came and went. At 5:55 she finally got our order! She inquired as to why we were informed it was ready when it obviously wasn't. The reply was "Well, it was, but the teriyaki wasn't done". So, by the time we got home, food was just lukewarm read more

You gotta be kidding me!!! This is a large entree??? The fried rice is large but gimme a break. Food (kung pal chicken and broccoli and beef) was good but size does matter. Probably will not order again. read more

Panda Express - Mini large entrees - Chinese Near Me - Kennewick, Washington

Went to the Kennewick Panda Express last week and had the Orange Chicken and chow mien plate and it was the normal drive thru/take out size. Today, 1-21-26 I went back and ordered the exact same order in a MUCH SMALLER container (about 30% less in size) but the price was the same. $11.46 with tax. I'm DONE! This was a rip off and the food was not very good. The noodles were dry and pastie. I got ZERO condiments with my order as well. I'll NEVER BE BACK! GREED is killing the fast food industry as well as other businesses! read more

Waited for 5 minutes at the counter after they got our order and we were passed by 8 employees, all of which ignored us until the manager finally checked us out. I don't understand the reason to ignore us when our food is done and sitting right there. Won't be coming back. read more

Employees are very kind. I waited over 30 minutes in the drive through for my food. I was a bit frustrated because It was late and I just got off work. After getting my food I went to the gas station where I realized I was missing one of my sides. I couldn't get ahold of anyone on the phone so I went back to talk to them. They were very very kind despite my very obvious frustrations and I appreciate their kindness and apologies. I will say that there is an issue with the long wait and missing food for sure but the two young people who helped inside were positive despite their long lines and busy rush. I was given a larger side and substitute as they were out of the the shrimp and I wasn't willing to wait longer for another batch. read more

The food was good as always. My problem was with the service. I placed on online order to go. 9 bowls total. The food order was accurate, but I requested utensils, napkins, and all the listed sauces. When the order was picked up, it was in sealed paper bags and wasn't inspected at the time. When the 9 bowl were unpacked, we found there were only 7 forks and no sweet /sour sauce as requested. And only 4 fortune cookies. Taking a few seconds more to double check these common sense things, could have meant the difference between a 2 star review and a 5 star review. read more

Friendly staff and very fast service. They have bathrooms and good food. The food was fresh. They do Uber eats here too! read more

Panda Express - Chinese Near Me - Kennewick, Washington

I didn't get what I ordered, also customer service was very poor. When I arrived for my order at the time giving from the store I had to wait because it was not ready. read more

Food average. Lacks portion control. Charges for bags, should be free and deductible from business taxes as an advertising expense since they are logo items and advertise the brand. Paid extra eight cents for bag. Gave cashier a dollar bill, surprise change machine didn't work. Asked about change from till and cashier stated she didn't know. Bag cost $1.00 . Poorly trained. Maybe as they slow lines and orders down in pursuit of the eight cents extra per order, the order quantity will go down and greatly show a loss for this move. read more

I love Panda Express but this one is horrible. The food is okay and not anything special. The drive thru is always so slow and we always wait 20+ minutes for our food. The people are incompetent and either mess up my order or they are so unorganized they can't find it. I do not recommend. read more

Good customer service clean location How ever the food was Dry My order was a plate for $ 7.50 Came with 1/2 Fried rice 1/2 Noodles both needing flavor and both dry Teriyaki chicken it seemed to me The teriyaki was brushed on. And again Dry Well on to the special side which was added on for an extra $ 1. 25 Non other then the Almond Shrimp At first sight it looked like a clump decorated with The special Shrimp I was able to find the caramelized almonds stuck on the lump Over all Dry read more

Panda Express - Dry - Chinese Near Me - Kennewick, Washington

After waiting in line for ten minutes I ordered a bowl meal, and when I arrived at the drive-up window, was charged $28. They told me to drive to the parking lot to wait, because they couldn't correct the mistake. They also didn't have my meal ready. I waited for five more minutes before an employee came to offer me two gift cards as reimbursement because they couldn't cancel the charge. I took the cards and asked where my meal was. She returned to make my meal, but after five more minutes I just left, disgusted. read more

Terrible service. Waited in line for 45 minutes in drive through. Will not go back to this panda again

Good food and awful service are the rule. Another rude, dismissive cashier rang up my order today. The man in front of me had several orders and had to think about each one individually. I patiently waited. The order behind me then was filled because my box was closed and placed on the shelf before the second entree was placed in it. I patiently waited. Since the staff mistakenly closed the food tray it looked like all the other completed orders. I patiently indicated there was only one entree in the box. At the check out the man that had been ordering for over five minutes was still ordering at the register. I waited patiently. The cashier looked at me next and I ordered rangoons. She seemingly ignored me and told me to turn the food box around so she could bring up the order. You would think she would ring up the order after she added the rangoons. Did she not hear me? She ordered me to turn the box around and then marched off to fetch the rangoons. As my mother used to say. "James. If looks could kill". That was my response to be reminded to clean my room. My displeasure was obvious when my mother reminded me of chores. This cashier was treating like a stray dog annoying her . Several others have complained about poor service and rudeness in the Google maps platform The owner has replied to none of us. The customers keep coming. The food is good. The volume of customers is always large. The location is obviously very profitable. The owner likely doesn't care about complaints. Customers are often transient because of the location on the outskirts of the Tri-Cities at the most common entrance/exit in the area. A rare alternative to burgers and still considered fast food. The food is recommended if you don't mind being treated like a stray dog and you might pay for two entrees and only receive one. Don't expect much more than food dropped on your tray. The staff is horrible. Enjoy the food. You are forced to suffer insolent rude staff often messing up your order. read more

Service was slow. Seemed slower than others I've been in. I and my wife were a bit appalled. The customer ahead of us had a mistake on his order, either his or the server. He had a plate of white rice and an entree. The customer noticed this at this point, when he pointed out he had wanted fried rice, the employee walked back to the rice cooker and scoop the rice into the steamed rice cooker. The rice had been sitting on his plate and had clearly been touching whatever it was that was already sitting on his plate. Sauce and all. It probably didn't help that the employee was scowling and not friendly at all. I don't expect everyone to be bubbly and cheery, but cool and professional is not a hardship and is expected. When it was time for me to deal with the grouch, she plated what I wanted, but she didn't ask if I wanted any egg rolls or cream cheese rangoons, there was no suggestion selling, just there you go and walked off. This was not the way she treated the people after us. She asked them . The cashier didn't ask, so I didn't place an order for them. The line was long and slow, so I wasn't going to add to my time waiting. Food was okay. It's Panda Express. read more

Very friendly here, even when they get busy. Many people may complain because Panda is not "authentic'. Maybe not, but they are GOOD, so my tummy approves. Love their iced tea as well. Unique flavor. Their prices have crept up a bit over time, but I still like them over all. read more

I've been to a bunch of Panda Express's around the United States. This is the only one where the white steamed rice tastes amazing and not like reheated minute rice. The honey walnut shrimp is outstanding, never dried out, or overcooked like others have had. I've also tried their cream cheese Rangoon's, and spring rolls, both were very good. Spring rolls stayed even crunchy when I got home 20 minutes later after ordering them. Food always seems fresh. I go at different times, and it's not been bad yet. I've ate there probably 5 times in the last two months. I do sometimes see people in front of me, in their car not wearing a mask. They still serve them though, even though they have signs everywhere that say they won't. They need to keep their employees safe, and truly enforce it. read more

Panda has been a long time favorite of ours, especially the location on Ely. We went through the drive thru at 6pm tonight and we're treated horribly. We could not understand the person as she would invite every word we said and go back to fried or white rice no matter how many times we told her. She was rude, not paying any attention, and definitely got me irritated. Once we get to the window and pay everything seems cool. Until that gal says in a snotty tone "next time wear a face cover or we won't serve you". That's totally ok, obviously I was in the wrong and I had one in hands reach, but dang do not order or snarl at me to do anything if you would like to keep getting my money. I will be taking a break from my favorite place. I'm not going to be reprimanded by some high school punk nor am I going to fight to try and get my order correct when so simple my 3 yr old could do it. read more

Good Panda location that had everything stocked and fresh on a super busy Friday afternoon. There was plenty of seating available and the tables and floor were kept nice and clean. Service was friendly and helpful. My Dad just wanted a heap of chow mein and nothing else for his two entrees and they were able to do that without asking a bunch of questions to make sure they understood him correctly. My favorite entrees that I always get are the Kung Pao chicken and Beijing Beef, which are both super yummy and just spicy enough. I tried their Wok Seared Steak and Shrimp once and thought it was really good considering that it's one of their lower calorie items but did not like that it contained potatoes. read more

Traveling and passing through the community. Seen my favorite Panda Express and stopped to eat. Yuck!!! Fried rice was mushy, noodles were dry. :( read more

my chowmein had sooo much onion. i love onion but dam yall need to chill on that. literally half of the chowmein was onion

Every time I go the food is old hard and very bland. The one in West Richland is better.

The food is great but one worker named Robert doesn't give you a full serving. He only gives you half of what you payed for. Other workers give you a full plate. read more

They don't do anything right. I asked for kungpow, they put orange chicken, they ask if I want sauce on or on the side of my teriyaki and still forget to put it on. this is the worst Panda Express ever. read more

I've gone to this Panda Express many times in the past and current year and it never fails to hit the spot right! I travel frequently and must say that this particular Panda Express has been the best one I've eaten at food quality wise. Of course, I've had my share of bad food but nothing horrible, all within safe edibility. The staff is very friendly and kind! I go to this spot so frequently that the waiting staff, and even a cook, has remembered my order and I (granted I get the same thing every time, and it's a very simple order). I don't even have to say anything 9 times outta 10 and they're on it! I definitely recommend this Panda Express and I will continue to take my business there! read more

Very rude service very discriminatory wouldn't even serve me or At least give me a sample but I guess that's what you should expect at Panda Express. hell you get treated better at Walmart!!! read more

They won't serve you at the counter without a mask but if you order online, you can walk in with no mask and they will hand you your food. Makes perfect sense. read more

We ordered a take out and this is the first time our box was not filled to the brim, very disappointing, as we have always been impressed with the nice portions they give you at Panda. read more

Food was good however I ordered a family feast and paid more than I would have for 3 plates plus would have gotten more food. Boxes were not filled to the brim like every other Chinese restaurant I have been to. They just opened so hoping things will change in the future. I like to get the most for my money :) But again the food was good and the customer service was ok too. read more

I used to love panda and I would go there all the time until I got food poisoning and now the thought of panda makes me wanna puke.

The place is good. I don't give a lot of merit to chains, but Panda Express is clean and everything tastes pretty good. I will go back. I feel that three stars is a solid rating. The place is good, not fantastic. read more

I give this place a perfect 5 star. The staff is so nice so much better than the Panda Express in pasco, wa!! I live in pasco and I drive to kennewick this this Panda Express location because there so nice! I I think I caught her name( the server helping me) Her name is Sam she's amazing Great and friendly service!!! read more

After making on online order, I arrived at the store to wait in the drive thru behind a car with obvious issues. The customer played 20 questions with the store staff as I sat waiting for 13 minutes in line. When I finally got up to the window I advised the store clerk to have customers with issues pull around next time they have an issue so they don't hold up the entire drive thru line. She just laughed at me. When I finally got home with my food, there were only 4 pieces of chicken in my bowl!!! I will never order from this store again!!! read more

Decent food but very hot, one bite and my meal was over. I like some spice but this is too much.

ANA WAS RUDE DIDNT ACKNOWLEDGE US AT ALL UNTIL SHE WAS DONE DOING WHAY SHE WAS DOING. We came in to order because the app wasn't allowing us to order the $20 family meal which isn't her fault but she was just very rude about it and wouldn't even look up to see if there was anything else we could need help or like to order basically just hushed is up to leave because they were busy. Will not be coming back. read more

I have to say this store has the freshest food of any Tri-City Panda.. Very Nice staff as well

Good variety of choices, some healthier then others, if you want. Drive through is quick and good on accuracy. Many don't seem to know you can split your Chow Mein & Rice 50/50. I've never had a rude employee, most all seem to be busy and helpful in providing good quick service and keeping the restaurant clean. But when it's busy they need to get out and wipe the tables down a bit more often. The only downside is several times I've arrived to find one item nearly out, they always promise to bring it out to me once it's finished cooking, I've yet to have that done - I always have to go ask. Overall it's good quick serve food. read more

Great fried rice, veggies were undr done, but i came home and resteamed them and they were fine. I had my upper teeth pulled the week prior so the veggie deal was partly on me. I didnt know they gave samples and they didnt offer so that wasnt good customer service. All in all i cant think of any place for fast food that is perfect, but this place is good. read more

Lizet was very helpful, friendly, and looked like she was having a good time. Treated me with such courtesy and respect. Really had a great experience. read more

The worst customer service of a Panda I have ever seen. Could not understand the server. Had to wait to pay as three servers, including our, helped make other plates for customers behind us. Server mumbled everything she said. And they were not busy. read more