The local hotel suggested this place as it was new. So, I figured why not. Parking was good, but limited lighting and people sleeping in their cars. Upon walking in it wasn't too busy. The limited menu was on two of three screens in a hallway making it hard to read. Waited for a little while for my order to be taken. When I tried to ask a question, they referred me back to the menu which was now hidden by the next group of people in line. The proteins were the first part of the order. Even though it was only 8 PM, the uncovered meat containers were empty and what was available looked very dry and unappealing . and what was available, looked very dry and unappealing. at 8P, all the uncovered containers of meats we didn't look appealing. After the first part of my order was completed they asked if I wanted beans or rice. Looking at the selection of beans and rice. The refried beans were crusted and dried. The rice was just about gone and completely dried and the black beans appeared to have something floating on top of . I asked if they had more rice and they said yes they walked back to the beginning of the food preparation area. He stirred some rice up that was in a container and gave me about 1/4 of a cup of rice. I asked for some guacamole which is an up charge. They immediately put my food in a bag an dropped it off at the cashier station. The cashier was cleaning up, but returned to return to ring up the sale. Sadly, I wasn't done ordering my meal. The cashier was kind enough to complete my order. Upon getting back to my hotel and opening my food order I noticed a few issues. The meat, rice was very dry and tasteless. The guacamole was mediocre and for what I paid I could've bought 1 avocado and made my own guacamole. Overall, this restaurant has potential. The concept is good but the food presentation and preparation area needs to be more appealing to the customers eyes. I'm unsure if I'd recommend this place to anyone. Hopefully, I'll see a very positive review of this place in the future. read more

It was alright! Cute place with lots of seating. It felt like a slightly more authentic version of chipotle. They had quite a few options for dishes and sides! It wasn't awesome but it wasn't bad and is definitely a good quick stop if you want something a touch higher quality than fast food! Not much to say about the service, also not overly friendly but also not standoffish. read more

Costa Vida - Tacos - Mexican Near Me - Kennewick, Washington

Hands down best experience I've ever had here. We live in pasco and drove all to the Richland location because the pasco location has terrible service. Even assistant managers want to argue with customers. We came in close to closing time and both Matt and Ian served us with a smile and continuously apologized for the place being torn apart. They got us fresh ingredients from the back for our dinner! Richland will be our go to Costa from now on!!! Hats off to those two gentlemen!! read more

Keep the prices down it's way better than 90% of the fast food in town. Queso is pretty good.

Chain restaurant but this location the staff didn't seem to care about the customers. Younger teenagers going through the motions. Food was not that good. I had the steak nachos with only a little meat. It didn't taste very good, not much flavor kind bland. Quesadilla was gooey and just piled in the tray. Didn't taste that great. We didn't finish either meal and left. read more

Costa Vida - Nachos - Mexican Near Me - Kennewick, Washington

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Customer service was very good! The guy who made my order his name is Christian and it was only his 3rd day he did an amazing job with putting my food together very polite and friendly conversation! read more

Costa Vida is so good. They always have everything. The avocado and the beans are just right. I love this place! 10/10 would recommend.

I liked the food but the customer service is really lacking here... bought another ranch and never got it. The workers all seemed annoyed

We arrived to have some nachos before a family event. The energy of staff was just low, and the final product was far from what is presented on the menu. Our nachos looked like this ---" layer on the bottom with beans and meat; then chips added on top; and finally the cheese sprinkled over the chips. The item was heated to melt the cheese and a scoop of guac and Sour cream were the fishing touches. This is the first time we received nachos with ingredients on the bottom of the plate. Each bite of a chip was just cheese, and we used a fork to scoop the other ingredients. Presentation was horrible, and the staff was ok with this. Not our place for a family gathering or date night. read more

Food 1 star Price 1 Star They charge extra for rice and beans. Separately. They barely give you one bite of rice? Do they really expect you, not to ask for extra? I don't like going places I'll still be hungry when I leave. I'm 130 pounds. Weird place. $25.00 for two bowls. That is the price of organic food. Honestly. read more

I love this restaurant! The chicken is fresh off the grill, they give tons of guacamole (of course it costs extra but it isn't a tiny dab), the taco shells are made fresh right in front of you. Yummy read more

I'm not normally one to leave a bad review but this place needs to consider the employees they hire. There were 8 young adults working. Not a single one greeted us as we walked in the door even after standing in the front of the counter ready to place our order. The gentleman continued to do what he was doing without saying anything or even making eye contact. He put my tortillas on the grill and left them for the next person to grab them making them extremely crispy. The only smile we got was from the girl who rang us out. The food wasn't bad but the customer service needs a serious upgrade. read more

Placed a doordash order at 7:17pm. Apparently they closed at 8 and decided they didn't have to make the order and I wasn't notified until 845 that my order would not be arriving. This is now the second time something like this has happened with this location. Shouldn't have accepted the order. So pissed as everything is closed. Will never support this place again. read more

Gross, gross, gross. 10 bucks for 2 tacos, and they suck! Never again. Never. Yelp is making me write more to post this. Bad food. Bad food. Bad food. Bad food. Bad food. Bad food. Bad food. read more

Good food, generally healthy if you don't get a burrito. The queso sauce is AMAZING but they charge extra for only a little bit of extra queso. The salads are alright they mainly excel with the sauces they have. Everything in the menu gets old if you have it too much. read more

Very slow tonight. Empty restaurant but still took forever for a call in order. Hope it gets better starting to slip.

Excellent food every time. Took my dad there as he thought it was excellent. Great staff and a nice environment have a quick meal. Their food is fresh and never disappoints. read more

The only reason I gave it a single star is because they advertise open on Sundays on Yelp, but they are not. Please update! Otherwise the food is great! read more

Great fresh food, friendly service, good prices- can't ask for more than that. My go-to for fresh Mex.

I love costa vida but this location smelled like the inside of a porta potty!!! Not sure how that smell was stronger than the food but it was. Very stinky!!! The bathroom smelled better! read more

Got into town late Friday night and this was one of the few places open after 1am. Coming from Texas, I have high standards for tacos. Had the gorditas and they were fantastic. The staff was friendly and cheerful, even at 1:30 in the morning. read more

Usually my go to, although I prefer the one on Gage more, the food always seems better. I got old tortillas that were chewy and the rice and beans could have been 8 hours old and I wouldn't be able to tell a difference, they were no bueno. read more

Idk y this place has only three stars. It is so delicious and worth the great price. Nice staff very helpful and good music. Only thing missing was tip option for cards. read more

Horrible, don't eat here! I've been here a few times cause it's within walking distance of my house so I swing by with my dog. In the past it's always been HORRIBLE customer service. The food has always just been mediocre. Nothing to rave about. Today was the LAST STRAW. I walked down after a long day and ordered my food. The guy behind the counter was SLOOW just chatting with the other employees. I got my food, paid and went to sit down. I noticed a glimmer in my guacamole and looked closer, there was a HUGE BLACK HAIR. I took it back up to the counter and pointed it out. The lady just took it and showed it to what I assume is the manager. That person came over and I said "I just want a refund, I'm not going to eat here with hair in the food". She asked for my receipt and gave the refund. But no "I'm so sorry for this, is there anything we can do". No nothing! Do not eat here unless you want hair in your food! read more

There are other Costa Vida locations for me to eat at. I visit one at least twice a month. Today was my first time at this location. The young lady behind the counter was rude enough to make me walk out without my food. I simply asked her to remove the tortilla chip that was accidentally tossed on my salad when she added cheese. She gave me attitude and tossed the chip onto the floor. My steak salad had no tortilla and I didn't want a random chip in it. Sorry to be such a pain and ruin your entire day! I will stick to my normal location! read more

This was my first and subsequently last visit to Costa Vida. I didn't mind the "cafeteria" style dining, it is whatever. I didn't have a huge problem with the foil containers and plastic cutlery. But let me tell you what I did have a problem with! To begin with, the food is not good. As in Taco Bell is better Mexican cuisine than this place. The sweet pork and raspberry chipotle chicken were so cloyingly sweet it was nearly stomach turning. The "lime rice" tasted like nothing at all. The refried and black beans were meh, so so. Second problem was the servers. Both of us received a mere 2 tablespoons worth of beans and rice. About enough for 3 bites! The enchiladas were tiny and only had about 4 dry strips of chicken apiece. My final problem was the prices and value for money. $11 each for the aforementioned paltry entrees!! Sodas, extra. Salsa, extra. Ranch, extra. Sour Cream, extra (need I go on?). I realize to each their own, but I honestly can not fathom the 4-5 star reviews of this place. Go to any of the amazing local Mexican restaurants and spend your money there. read more

Worst food ever!! Should of cooked at home. Just put the plate I'm the garbage. Wast of $. Never go there again! ! read more

Costa Vida - I didn't pay $15 for a plate of garbage, just thrown it all away. Never go back again! ! - Mexican Near Me - Kennewick, Washington

Tried this place for lunch because it was in walking distance of my hotel. It is one of those new "fast food Mexican" places that have an assembly line...kinda like Subway. I had the quesadilla. All the ingredients were fresh and the place was very clean. But the misstep was in the flavors and seasonings. The flour tortilla is strangely sweet and thin. The pulled pork was good, but all the sides were bland and needed salt, at least. They charge extra for guac and sour cream. Not a bad quick meal and better than most fast food. read more

We are regulars at this location. Customer service is superb...the staff is always so friendly and helpful! Food is delicious...finally a place where everyone in the family can find something they like. My personal favorite is the sweet pork nachos with lots of queso and the horchata is delish! My sons love the cinnamon tortillas and chicken quesadillas. Keep up the great work!!! read more

Costa Vida - Another one of my favorites...sweet pork salad with mango salsa and side of mango dressing. YUM! - Mexican Near Me - Kennewick, Washington

I have been to this location many of times. For what you pay you do not get very much food. Most all the burritos we have received have had little to no meet in them, and when we asked for more we were told we would have to pay more. You have to pay extra for any toppings like sour cream, extra salsa or any others. I would defiantly stay away at dinner time, the service is even worse then. read more

Friendly and helpful staff. Awesome food. Free ice cream. And great locations for both of them. Would recommend anyone to go eat there. Get in and out quickly. read more

First time in at costa vida, and I gotta say I loved the look of the place and the customer service along with the delicious food that I got. The steak was perfect and the veggies were fresh as could be. I almost wish that I didn't add any salsa to it though.... It wasn't at all what I expected in taste, and it was not spicy at all. I will definitely be coming back though, maybe just with my own salsa.. read more

Out of all the Costa Vidas I've been to, this one is by far the worst. I waited over an hour for my burrito that I ordered early online. That is absolutely ridiculous to me, why does it take that long?? Numerous times I looked up and saw the stuff just standing there talking while there was a long line and 5 people waiting for online orders. I do not recommend coming to the costa vida in Kennewick read more

I give it stars for: freshness, taste, quality, and flavor. The reason it did not earn 5 stars is because A) my sweet pork taco needed more sweet pork (why so skimpy?!) and B) there's no salsa bar. They portion up your salsa/condiments behind the counter. I would have liked to try a few different ones with my own portions. But let's face it, as far as Tri-Cities goes, this place ranks WAY up there on the go-to list. read more

The food was great! The atmosphere and the staff was super friendly, quick and polite. The food was awesome, I will repeat myself, the food was great. They have special deals every day of the week where you get a good discount on a meal. I will definitely be back! read more

Costa Vida - Good food! - Mexican Near Me - Kennewick, Washington

I had lunch here today! First time. I was pleased! I kinda like the assembly line of choices... you choose what you want on your food as you go along. I got a grilled chicken burrito, and it was enormous!! I feel like I don't need to eat again until tomorrow!! (Probably not so, but man!) It was delicious! I'll be coming back again for sure. There is a lot to try that looks really really yummy! read more

The best description of the food is "Mexican food for white people". I don't mean that to be offensive. The burritos and tacos all use the type of ingredients that aren't true to mexican roots. They use salad type lettuce, they smother everything in sauce if you want it, and the cheese on the tacos is cooked like a cheese sandwich. It's ok though. It's something different and appeals to a totally different crowd. This is a more suburban California vibe. Surf boards, expensive TV's for menus, etc. The location (dine in) is slow and chaotic. Slow because they have the ordering process similar to Qdoba or Subway but the line moves slow. They have 1 person grilling the tortilla, one person grabbing the meat, another person doing the veges, and so on. Not efficient and it gets bogged down very quickly. I say chaotic because the acoustics of the room are absolutely awful. It's like eating in a cafeteria in the 8th grade. Everyone's voice is trapped in the high ceiling with metal fixtures everywhere. If you are sensitive to noise, take it to go. It's average. Nice change of pace and the food is ok. read more

I like your Chicken Tortilla Soup guys ,- thanks a lot ! I orders it online for to go, & in 10 min it was ready.

I don't understand all the complaints about the "cafeteria" style restaurant. The same as as chipotle, freebirds, sandwich shop, Panda Express etc. I don't think it's fair to fault them for what they are. Cheap "faster" food that's less crappy than actual fast food. We were on a road trip, we had vegetarians with us and picky peeps ;-) we were meeting someone in the walmart parking lot and it was close, fast, and healthier! Between us we ordered a burrito, wet burrito, nachos, quesadillas and a everything was really good. The restaurant was clean and service was friendly. I don't think they could have done anything else better and that's the most fair to rate them. You can't compare a less expensive or fast food restaurant to a 5 star dining experience at some ritzy dinner house. Not fair. Grade them by what they can or could have done better! I apologize that this reviews is several months late costa vida but thanks for the quick yummy bite! read more

The crew here is awesome! They were especially helpful and happy today. Can't wait to come back! read more