Food is fine, it's the people taking the orders and making the sandwiches. They CONSTANTLY get your order wrong. Better off going to Jersey Mike's. At least they get the orders correct. read more

Waited 37 minutes for 2 sandwiches and 2 sides. Barely any meat in both sandwiches, that right there is enough for me not to come back ever again! The sides were not heated properly because the chili was cold. I watched them pour the chili in the bowl so it should have been hot, but wasn't. I saw 2 out of the 5 employees actually working so there was that too. I used to come here all the time but it's just not worth it anymore. Completely waste of money. read more

the whole time I was trying to order the lady taking my order kept talking to her coworkers about their lives and irrelevant things. I had specifically asked for no onions, no pickle, and extra tomato's. I guess I should've checked the sandwich before I drove 30 minutes home but I got home and realized they gave me the pickle, added onions and didn't give me any tomatoes at all. i feel like if Melisa payed more attention to me than her coworkers maybe my order would've been right. read more

I haven't reviewed Firehouse yet and today I purposely wanted to use the APP to redeem points and get a delicious sandwich. When I walked in I noticed the friendliness of the staff right away when they all greeted me. I noticed how clean the restaurant was as well. The staff member behind the counter assisted me with ordering and trying to redeem points to receive my sandwiches. When ordering thee seemed to be a problem with the APP, I couldn't redeem any points for the sandwiches. The managers of the store, both tried assisting me and when they couldn't figure it out they gave me the sandwiches for free. They said "I shouldn't be punished for the APP not working". Everyone working at this location was so friendly from the minute I walked in to the minute I received my sandwiches. Now lets talk about the food, hot fresh bread, hot meatballs, perfect amount of sauce and cheese... read more

Firehouse Subs - Firehouse Meatball - Fast Food Near Me - Kennewick, Washington

Omg my favorite sub shop, mainly because my favorite sandwich in the world is there! Turkey Bacon Ranch hot specialty sub, amazing! Service is friendly but sometimes slow, simply because the sandwiches take time. It's super worth the wait! .... easily remedied by ordering in the app and doing mobile pickup! read more

Delicious!!! The food was prepared as ordered. Sandwich was not soggy. Meats a veggies were fresh.

We have never had one of their subs - so while traveling we decided to stop here rather than a subway. I wish we had stopped at the subway. The place was clean and staff was friendly. It is just a matter of taste. We just did not like their sandwiches - not enough filling as it was mainly bread. The cheese they use melts weird and has a off- putting flavor. read more

I love firehouse subs but they don't have any where I live. I was excited to see one while traveling and ordered online for pickup. And even more excited to see they now have gluten free buns! My order was exactly as requested, hot and delicious. The bun was soft and held up fairly well to my pastrami with extra mayo and Al the veggies. Would definitely eat here again. read more

They're sort of disorganized. Coke Machine was broken and had to fill up in the sunmart but they don't sell small drinks so they had no lids so had to the sub shop for that. It was a big sub but too wet. I'd go there again and ask them to lighten on the ranch dressing. I prefer mayo and mustard anyway. Service was good. They were pleasant. read more

The cheesesteak was soggy after delivery. The visit inperson has always been respectful but not great.

What a disgusting sloppy mess I got. I ordered the large tuna sub. They had to make tuna right there because they didn't have any made and it was 11 AM they just opened! So what I got was mostly mayonnaise tuna water and some tuna that poured off the sandwich into the box it came in so I had none on my sandwich. One bite would've squirted the little remaining it all over the place. I had to go home and open a new can of tuna to rebuild my sandwich. Plus I got the large and I got literally four rings of onion. Like skinny pathetic rings. See the pictures attached. also there was no Dijon mustard on it that it says is standard. Tehy should've told me they didn't have any tuna rather than throw together some really fast that was runny. I will never go back. I mean for $12 and the actual tuna that was on there? 3.4 ounces. You get that much on half a sub at Subway. Plus it's thick and not runny mayo. I have a scale at home and I scraped it all off a sandwich and weighed it because most of it was in the box not on the sandwich. Oh and the lovely side pickle? A mushy nasty tasting pickle. The only good thing about it was the bun which I hope will be intact because I had to restructure my sandwich and put it in the refrigerator for a while. There was no way I could eat that thing the way I got it read more

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Wow, wow, wow!!!! These subs are fantastic!!! There is so much meat loaded onto these I can't believe it. They are quite filling in a good way ;) Also topped with the perfect amount of fresh veggies and unique sauces. Plus the bread is slightly toasted, just the way I like it. PLEASE EAT HERE TRI-CITIES it's so hard to get a good sandwich in this town (and if 1 more person mentions subway I'm going to barf)..... read more

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So so so good! Really good prices for the amount of food that you get. Plus, the sandwiches aren't your typical sandwiches that you find at literally every sandwich shop. They've got some more unique choices. Also, their soup is bomb! Really like this place and will most definitely be back! read more

Firehouse Subs - Scoopin up some grub - Fast Food Near Me - Kennewick, Washington

We have been to this location twice now since moving to the neighborhood. Both times, our sandwiches were done incorrectly even though the reciept was correct. We have had to ask the people to fix them. Also, when you get your sandwich, it feels empty. What a ripoff! read more

Very good start in Tri-Cities. They have very good choice of meats and breads. I feel like this particular location is far from people. If u drive by Tri-Cities u can add this as a stop over. Quality of the food and cleanliness is always best par to any Gas station food places. read more

The sandwiches are fresh and affordable. The veggies are always fresh. Service is GREAT! I highly recommend for your sub cravings. I've gone everyday so far. read more

Firehouse Subs - Fast Food Near Me - Kennewick, Washington

First time being here, & she was so rude and looked annoyed when I would ask her questions about a sandwich or the menu since I never been there, Or the size portions or even when I would tell her what I wanted on my sandwich or my kids sandwiches. Also some employees weren't wearing a hat or even a hair net isn't that a food hazard? But overall the sandwiches were good even if they didn't do it correctly I was not gonna go & let them know I mean I was already getting attitude and more attitude yeah no thank you & on Mother's day. Yeah a big no, maybe ill try a different firehouse sub. read more

We have grown to love our local Firehouse in Salem Oregon. On a road trip to visit my brother here in Washington and low and behold one just down the road from our rv spot. Quality the same outstanding level. Cleanliness. Spotless staff is very on top of it Staff. Super friendly and very attentive. Each customer as they walked in was created by the whole staff. My wife ordered a salad, it was large and very good, my sandwich melted in my mouth. Excellent spot. read more

Yummy!! I like sub sandwiches again!! Everything tasted so fresh, great people, great high quality food, clean. The outside seating was so nice. The price was great too! Keep up the great work Firehouse, we are now loyal customers. The only place to get a great sub. See you soon. read more

They were efficient and on time maybe could have given us more napkins but their subs are delicious. Love that there are 3 different sizes

This place is the best, low prices for high serving size plus very friendly staff and a handful of options to choose from

I had the Italian sub. A little more than $9 for a 6 INCH sandwich! The sandwich lacked in portion size and the Italian dressing is swapped out for a Mayonnaise consistency white creamy stuff. I waited for quit awhile. I thought for being I was there only customer and 5 people on staff. I can't use the term working, because it wouldn't have taken 15 minutes to get a 6 inch cold sub..... I think I'll stick with Subway or Bruchi's. Very disappointing. read more

Usually pretty good food here but lately we've seen sandwiches that appear to be shorted on meat; low quality meat (lots of fat in the corned beef); and stale bread. read more

Odd place. I checked on their website what type of subs they offered. The have their subs split between hot and cold. If you click on cold subs it shows you all the subs that are served cold, and vice versa when viewing subs served hot. I predetermined I wanted two turkey sandwiches which were on the cold section of their website, with one having bacon added to it. I arrived at the location and walked in and was met with a startling loud chorus of shouts from about seven employees "Welcome to Firehouse Subs!". My first thought was how bad I felt for the employees who are forced to yell real loud "Welcome to Firehouse Subs!" every time someone comes in. This is not a place you want to sit and enjoy your sandwich because they do in fact shout very loudly every time someone comes in. The layout of the place was not thought out very well. I had to walk through and past rows of seating areas where people were coming and going and then stand right next to a soda fountain where people were trying to fill up their cup. I get to the front to order and begin to place my order when all of a sudden I hear real loud "Welcome to Firehouse Subs!", which is loud enough that the cashier has to ask what I just said because she couldn't hear. I first order the turkey sandwich, no problems there. Then I order the turkey add bacon. I guess you can't order a turkey sandwich add bacon, you have to order a turkey bacon ranch, minus the ranch. While the cashier is explaining this, you guessed it, she was interrupted with "Welcome to Firehouse Subs!" being yelled out again and had to re-explain because I couldn't hear her over the loud yelling. I finally was able to place my order, though I felt rushed due to anticipating the loud yelling interrupting my ability to hear and be heard. Also be advised this is another corporate store who forces the employees to beg for donations to what ever charity they are pushing. They do this specifically to avoid paying their corporate tax because they can get a write off on all the donations they collect. I finally get my order and leave. When I get home I realized I didn't get what I thought I had ordered. The turkey sandwich was correct, but since I couldn't simply order a turkey sandwich add bacon and instead had to order a turkey bacon ranch, minus the ranch, it was made hot, which is not what I wanted. To sum it up, average place, nothing special, sparse choice of very basic toppings, bizarre ordering system, not very effective at communicating what exactly you are going to get when ordering, begging for donations and very loud robotic yelling of "Welcome to Firehouse Subs!" numerous times read more

Wow first time to try the place the bag felt almost empty this cost me $8.50. What a disappointment read more

Firehouse Subs - New York Steamer - Fast Food Near Me - Kennewick, Washington

Been looking for a new sub shop since Quiznos closed. This is it. So good. Meat great quality, bread yummy. Super fresh. Will definitely be going back read more

My favorite sandwich is the "Engineer". Although it's messy it is filling and tasty. I prefer the Pasco,WA location @ 4845 Broadmoor Blvd, Pasco, WA 99301. The establishment is clean and the employees are friendly. Due to Covid-19 the employees are required to take their temperature before and after shift, wear gloves and face mask and wash their hands often. read more

Great service the person at the register was a very cheery person. love the food always impressed with the hook and ladder!

I had the Hook & Ladder and it was great. This sub place has great food at a good price. I had never been to a Firehouse Sub shop before. I was surprised it had a bunch of sauces to choose from. It made the sub even tastier to put a little sauce on it. The service was fast and friendly which is what you want when you want to grab a quick sandwich. I'll be coming back. read more

Food was as cold as could be and the workers were goofing off the entire time. A very disappointing and embarrassing experience. The food would have been great if it wasn't stone cold. Go get more frozen brownies out of the freezer why don't you. Very, very, disappointed. Would NOT recommend. I would like to say the gas station food connected to the restaurant was better. How sad. read more

Kelly was so helpful and took good care of my friend and I and our order was perfect, hot, and delicious!!! So good! We stopped on our was thru both times and it was great!!! read more

Delishious!!! Great smoked meats. Variety, fresh veggies..the chilli is good too. The atmosphere is really cool. There is an area of hot sauces which is awesome and u can take some in a to go little container. The cinnamon apple BBQ, alagator bayou sauce is good. read more

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Super expensive!!! Also everytime I've been there they've messed my order up. I'm just gonna stick to Subway. Make you're food better!!!!!

Very over priced, not impressed. I asked for medium toasted cheese (2 kinds) with some vegies. I got charged for a Turkey, minus the Turkey and extra cheese. Received a plain white bread sandwich, with a small amount of lumpy cheese, barely melted and not toasted. 1 small pathetic tomato slice on each side and a sprinkling of lettuce. $8 for what tasted like an elementary school sandwich. I said no pickle and got one anyway. Wont be back. read more

I just love this place!! Who new a sub shop in convenience stores could be so dang good? The Italian Salad is perfect and the pairs are the perfect sized lunch. One of my faves for sure! read more

Best sub shop in town.....the jerky is amazing....emplyees are very nice and helpful....its a very nice experience every time I come in

The managers do a very good job, they come out of their way to stop by tables and ask how our food was. They are very friendly to the guy who brings out our food aswell. Lunch gets pretty busy and I know I can come in and get a online order placed and ready to go by the time it says it needs to be ready! This place really does a good job...Way better than Subway, that's forsure! read more

Entering this wonderful factory of sandwiches, I felt a warm welcome as the team shouted "welcome to firehouse subs." The floor was so clean which is nice because last week I was at my grandchild's house and he never cleans the damn floor. Anyway, I found my way to the start of the line and I found myself standing in front of such a sweet team with smiles on all their faces. What a wonderful team of energetic people, you will not find it anywhere else. A young man named Cody offered a suggestion for what to eat. He was such a sweet, handsome boy. He was very enthusiastic towards his work, I could tell he loves this place, he might even consider it home for all I know. He told me it was his dream to someday take over the firehouse sub business. Inspirational. I wish I would have had the luck of landing such a sweet boy as my man back when I was just a young girl. I think it's pretty clear this is the best sub shop in town. Never will I ever eat at subway again. read more