Food is good, but bring a lunch. You might be a while. They don't cook an empty entre or side until someone orders it.

Horrible horrible horrible service. Stood in line forever and no one cared. I will never come back to this location. Good chain, but horrible service. read more

Good was not the best but ok. The service was awful. They don't even acknowledge you exist. They were slammed but they should still acknowledge. Our broccoli beef had about two tiny pieces of beef. The rest was broccoli. The tables were very dirty. read more

Better food hot information on availability of menu items. Not very helpful, lacking information on items. Delivery information and fees not clearly stated. Thank you! read more

The honey walnut shrimp was PHENOMENAL! Along with the noodles and broccoli, The service was absolutely fantastic, the employees are so nice and friendly, and 0 mess in the bathrooms! definitely worth the wait and money! 10/10 highly recommend! read more

Food was great and the service we had was great and everyone was smiling and working hard. It probably didn't help that I was late picking up my order. But I managed to call and let the staff know I didn't forget I was just running late and they said it's was ok that my food was kept under the warmer so it would not get cold... But then I got home and noticed that I was missing my egg roll and all my items were marked with 3 egg rolls and 2 orders of cream cheese rangoons... And my recipe said I was charged for 3 egg rolls as well.. So I was wondering if I could get an extra egg roll next time I order from Panda Express... Or maybe an on line credit my account???? Sincerely Rachel Schuchard... Panda is our favorite take out place to eat from... read more

I eat Chinese food several times a month. I've never tried Panda Express, and this experience convinced I was right. The worst Chinese food I have ever had, the rice, the noodles boring, couldn't eat the teriyaki chicken tasted bad.., like OMG I hope I don't get sick. Who throws out Chinese leftovers!!? I did for the first time ever. read more

WHAT IS GOING ON!!! What happened to the bowl, it was literally smaller than my hand with 5 pieces of orange chicken in it, I was literally still starving after this!!!! This is absolutely 100% unacceptable and to charge $8.50 for it is absurd, you are stealing peoples money and should be ashamed Panda Express!!!! read more

Panda Express - Unacceptable portions! - Chinese Near Me - Billings, Montana

The staff is amazing. What they do looks impossible: serving both the drive thru and those in line. I have never had a meal that wasn't up to their standards. Yet I must say that some of the portions very depending how busy they are. read more

They always forget something in the drive through. They are more concerned about being fast than accurate or good.

Terrible customer service! This place caters to the drive thru & orders to go, not to the customers standing in line. We had three people ahead of us. The person in front of us just left he didn't want to wait anymore. They don't even acknowledge you at all. Finally it's our turn....no one nothing employees just filling to go orders that were coming in. Finally I had to ask if someone could help us. One girl was just standing around not knowing what to do. Baylee I assume was the manager wearing black didn't want to help us either more concentrating on tickets coming in. At least the orange chicken was hot. Glad I won't be coming here again just passing through on a road trip. read more

Surprisingly, decent. Loved the egg rolls! Food was to par with fast food. Currently, the only good Chinese food in Billings.

We ordered to go and got two of exactly the same thing. When we got to our hotel we opened the boxes and one was almost full and the other had maybe one scoop in it. Maybe. I'm guessing they ran out and didn't wanna wait even though my order was done on the shelf waiting when I got there. I called and the girl either lied about watching or lied about everything and said she watched them plate it and that it was correct. You look at the pictures and tell me if that's equal? I love panda express and I don't have it where I'm from. Some of that was suppose to be to take home so it really irritated me how un necessarily rude she was and lying. I have eyes. I'm not stupid. read more

Panda Express - a take out container of food - Chinese Near Me - Billings, Montana

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That's a two item combo. Serving size depends on who your server is. This happens a lot here. I like the food just wish the portions were consistent. read more

Panda Express - That a two item combo. Potions really depends on your server. - Chinese Near Me - Billings, Montana

I'm unsure why this place has such bad reviews, because we come here often, and it's always great. Some of the staff can be a bit....impatient, but I'm an impatient person myself, and they're slammed on Saturdays during lunch, so I get it and don't take it personally. We've been treated well by the employees so no complaints here. The food is always hot and fresh and delicious. Everything we try here is so good. We usually get the 2 entree plate, and I get the Honey Walnut Shrimp as my first, and then something new as my 2nd. I like the noodles, but I like the fried rice better, and love their sweet and sour sauce. Cream cheese Rangoons and veggie spring rolls are awesome! We really like this place and will continue having lunch dates here! read more

Was waiting in drive through for over a hour and food was cold got there at 7.30 and left at 8.50

Food is usually good. Can't tell yet. Online order switched to pickup, rather than delivery so I lost my dinner break because no staff could fix the problem and the order couldn't be cancelled on my end. read more

This is not the first time but this time deserves a poor review. The bigger plate should contain appr 22-24 oz of food I got less than 1lb. It's very dark in my home with Covid-19 and no power so I already am eating in the dark and depressed. The very meager meal makes me very upset. I am a manager at Arbys and I know how to treat my customers and this is not how to treat them. I have my own scale at home. I ordered a half n half with black angus steak, sweet and sour chicken, and black pepper chicken. Sweet and sour chicken weighed 4.2 oz Rice weighed 3.7 oz Noodles weighed 2.5 oz Peppered chicken weighed 4.3 oz and had one small piece of chicken Black angus weighed 1.2 oz and that was only two small cubes. Very dissatisfied with my $11.75 purchase! The total weight comes to 15.9 oz. The heights helped me out when I couldn't contact grand store. Don't eat at the grand store if you want proper portions. read more

The food was delicious but however the workers were constantly yelling at each other.

Don't get me wrong the food here is really good. The way one of the male cooks was "yelling" at another female worker who was working drive. For who knows why but it seemed really intense, it made it uncomfortable to eat and talk to the people I was eating here with. Looking at other people's faces they looked uncomfortable as well, Why wouldn't they be? Coming in here and just hearing a guy yelling at another work isn't a good welcoming. read more

Home time spoiled As a truck driver I rarely to get to eat anything not covered in gravy and bland, if not diner food, We usually get to choose from hot dogs, burgers or deep fried chicken. On home time we thought panda express would be a nice change. I was wrong. I ordered orange chicken fried rice and teriyaki chicken. rice: Under cooked. Orange chicken : I was not sure I actually got any. I had to have my CO driver taste it then we debated if it had been confused with somthing eles. Teriyaki chicken, I got grilled chicken, no teriyaki. The soft drink was more like water with a few bubbles. My home time after three months of being on the road, has not started off well. read more

Received our meal via door dash (they did great). The meal had the skimpiest portions I've ever gotten from a Panda Express. There were no napkins and NO UTENSILS!!! Pure stupidity. When we called to complain all we got was a sarcastic, "sorry have a nice day" and the hung up. Never again at this place, Billings, MT, 406-256-8899. read more

I downloaded the Panda Express app and was given $5 off a plate. This location would not accept the coupon. Ok. I ordered anyway- orange chicken, chow mein and crab rangoon. I paid for a plate. I got a bowl. The rangoon were cold and tasted like they were cooked hours before. And there was only 1 whole rangoon and a few bits and pieces of the wonton wrapper. I will not go back. Word to the wise - untie the bag and check your order before u leave the store. read more

Third time I come to this place since I moved to the area and OMG! I much rather pay $5 more to go to a local Chinese food place because this places never fails to disappoint me. This visit the noodles were so hard like they were not cooked right and my orange chicken meat looked brownish inside rather then white. I will pass on this place from now on. read more

Panda Express - Chinese Near Me - Billings, Montana

Panda Express on 15th & Grand Avenue exceeded my expectations numerous times in the quality of food and the customer journey. But this last Sunday, on the Lunar New Year, January 22, 2023, the female manager there treated me with such kindness, grace, courtesy and professionalism, I was a bit stunned. How very lucky Panda is to have her there leading the employees and setting a high bar for the customer experience. BTW, Panda Restaurant Corporate, Roseville, CA took great care of me as a customer when I had an issue related to the purchase and suspected mail theft by the USPS mail employees of mailed Panda Gift cards. I didn't know you CANNOT SEND GIFT CARDS THROUGH THE USPS BECAUSE THEIR EMPLOYEES STEAL GIFT CARDS FROM THE MAIL. I even filed a complaint with the USPS OIG and got no response. But Panda Corporate & Panda Local made it up to me and I am a loyal customer. read more

Just adding something to review below: at lunch, they have been out of one of the side dishes each of our last three visits. When they run out of something you want, don't worry and don't step aside to "wait" for it. Just order it anyway and move down to the cash register to pay. When they get more they will make your meal and bring it out to you. ________________________________ This is a brand new, from the ground up, fast food restaurant located on Grand Avenue in the West Park Plaza parking lot. Getting in from the south entrance off Grand Ave. is easy. Getting out is not! Try it, you'll see what I'm talking about. This is a little unique from most Fast Food restaurants.... your food is all laid out before you (behind the glass) and you choose what you want according to which "meal plan" you choose. You can choose a small, simple meal that allows you one entree with one side or you can go with the larger family meal. I ordered a "family meal" which consists of three entrees and two sides. My choices were: Orange Chicken - This is a signature dish for PE and it's just ok as far as I'm concerned. Mildly spicy. The breading is soft, chewy. Sweet Fire Chicken Breast - Tasted like the Orange Chicken only it had a few veggies tossed in. Lightly breaded. Soft again. No crunch to the veggies. Beijing Beef - My favorite of the three but the meat was a little chewy and soft. Fried Rice - Unremarkable. Soft, with a few peas and carrots tossed in. Chow Mein - My favorite of everything we ordered but still, nothing to write home about. Lacking in spice. I added four egg-rolls. They're pretty sizable. In fact, I ate one and was pretty much full. Like everything else, they're soft. When I say soft, I mean nothing is crispy. I love Chinese/Oriental food. I eat it all the time all over the United States. I seek these types of restaurants out. I've had the "good stuff" and it's not a lot more expense than Panda Express. When everything sits in steam trays until ordered, it's bound to become soft. When I bite into an eggroll, I want to hear it crackle then soften up as I chew. Same with veggies. They should be crisp. As well as the breading on a fried piece of chicken or shrimp. They should all crack when you bite into them. The Beijing Beef had a really good flavor. More flavor than any of the other dishes we tried. However, the beef itself had the consistency of chewing gum. Literally, I could have chewed for a lot long but just decided to choke it down like a duck. The restaurant is beautiful for a Fast Food place. It felt very modern, if not a touch cold. The employees were all very nice but the gal working the register needs training. Check out took twice as long as going through the line of steam tables choosing my food. The parking is atrocious. The drive through might be the way to go. Get in, get out with your "soft", ordinary Chinese Food. There are 6 Chinese Restaurants on Grand Avenue. It seems to me a better location could have been chosen. There are now 4 within a stones throw. In a nutshell: Panda Express is to Chinese Food as Taco Bell is to Tacos or McDonalds is to Burgers. Know this going in and you won't be disappointed. Me? I'll stick to Four Seas down the street for my take out Chinese food. Edit: I just had to add this: The value is incredible. The $36 I spent here for lunch also fed us all for dinner AND lunch again the next day. $3/person/meal. Wow! Ok, I'll be back! read more

Panda Express - Chinese Near Me - Billings, Montana

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Not sure why place has such crippling reviews cause the staff is super nice and portions good! Their offerings are usually pretty fresh and are changed out regularly so you're not getting stale entrees! I think the older reviews are not reflective of the current team that--in any event--runs the night shift read more

The food was good as always, but the server was very rude and I think it's ridiculous to be charged $1.90 for a cup of city water.

Chinese cuisine was the choice for dinner on a Sunday night. Not just any Sunday night in Billings, MT, but it was after finishing the Montana marathon earlier that day and it was my 38th birthday too. Looking around for options on a Sunday night and your body is tired and sore from what you did earlier in the morning, there's not much options to choose from. It didn't help when I started to drive around after 6:30pm. I ended up at this shopping center on Grand Avenue and looked around. Panda Express seemed the most intriguing, after ruling out having other fast food options with French fries. It's good to have some sort of variety here and the last thing I wanted was to sit in a restaurant and just feeling the effects of 26.2 miles I did on foot without a good night's sleep. Panda Express it was. The experience here is always like basically choosing your starch, then the 2 or 3 entrees you want to fill the plate. I opted for to take out, since I wanted to buy some wine nearby to compete the birthday dinner. With that said, I took about 10 minutes here and left. There were plenty of seating options inside the restaurant though. The restaurant itself was clean and tidy. The service here is usually typically of what you would find in any Panda Express restaurant and frankly, anywhere fast food is served. The overall experience here at this particular Panda Express Chinese restaurant is pretty good. Not like it's fine dining by any means, but it is a pretty good choice for anyone needed an alternative to burgers & fries and even tacos as well. This Panda Express location is at 3139 Grand Avenue in the heart of Billings, Montana. They accept major credit cards, so that's always a good thing as well as cash. Since this Panda Express location is apart of the larger shopping complex, parking options are boundless and plentiful. Unless you come during peak times, you should be fine getting a prime parking spot. Not sure if the Billings public transportation system comes through here, but do check online and see the transit map and schedule to be sure you can get here whenever you are craving some Chinese cuisine. For the most part though, Chinese cuisine can be a healthier option versus the usual fast food fare - depending on what you decide on choosing. My usual go to favorites are beef broccoli and a stir fry mushroom medley thing that seems to be on every menu out there these days. Along with the quintessential chao mein, you are really set to go. On this visit to Panda Express here in Billings, I did the chao mein with beef broccoli and that mushroom vegetable thing. Decided to add one more entree to round out the batch, which was the orange chicken. With all these goodies, comes with a price. For the 3 entree plate, the cost was around $9.00, which seemed consistent with other Chinese restaurants I've frequented in other cities. While my experience was a take out versus a dine in, I thought it was okay and the food was prepared and delivered in a timely manner. 3.0 stars for the overall experience. It's still fast food, just a different way of it. 3.5 stars for the service and 3.5 stars for the food. I mean, it's Chinese food. I've been around it all my life. It was just okay. Support local! C read more

Crazy is going to a bad place over and over and expecting a different result. Do not go to the window, they short food sauces even though you ask. Look at the pictures of what you actually receive compared to their pictures. sauce on the side. LOL. This place is terrible and one girl at the window has a terrible attitude. Beware spend your money elsewhere read more

Panda Express - Chinese Near Me - Billings, Montana

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Good Fast courteous service. Tasty entrees especially the orange chicken, teriyaki chicken and honey walnut shrimp. read more

I rarely complain, especially now where staff and product are always short. However, this has to be the worst fast food I've ever paid $15! First off, like many others the portions are tiny. I got the medium ala carte broccoli beef. I'm certain there were 4 pieces of need I say...maybe "beef." Followed by about 8 undercooked broccoli, that tasted like pesticides. Needless to say, most of it went in the trash! I don't know how people like this place. Gross! read more

I have been going to panda on a regular basis and they continue to fill up my bowl w only about 10 noodles and the rest the cabbage and vegetables. This is disgusting and I pay good money to get good food and they continue to do this to me. This usually happens through the drive thru where i am not able to tell them it is wrong. Someone needs to figure this out it's disgusting. read more

Panda Express - Orange Chicken - Chinese Near Me - Billings, Montana

Always good food and good customer service when I come in. I really enjoy the teriyaki chicken. Drinks are bigger than you would normally expect to see. The one problem I have is with price. Rice and noodles aren't expensive anywhere else. Here you get charged way more than fair for what you get. read more

The girl taking the orders tonight was real rude. I've never gotten as small of portions as I did here, it was kind of ridiculous. They forgot my sauce on the side too. read more

I went in tonight the drive through. As I was ordering, the gal on the mic was rather short toned, seemed rushed so I thought oh well, she may be having a rough night. She handed me my food and I told her to have a goodnight. I only got a block and realized I didn't get my drinks, so I ho back and got drinks no problem. I get home and realize I didn't even get what I ordered. Smh. Not worth driving back a 3rd time. read more

We just moved to the area and are big fans of Panda Express. Our previous location we always went to was awesome! We checked the reviews for this location and were a little concerned they did not receive high reviews. We took our chances and ordered a ton of food for our small army. This location was clean. The food was tasty, however, the broccoli in the broccoli beef could have been cooked a little longer. It was still pretty firm. And the chow mein could have been cooked longer. It too was still pretty firm and dry. The gal filling the order forgot to add the teriyaki sauce with our teriyaki chicken. All of the food was barely warm. The staff was friendly and looked happy to be there and all the food pans were filled. No waiting for more food to be cooked. The cook staff was on top of all of the selections and not letting them go empty. We will be back to this location, we just hope the food will be cooked fully and hot. read more

I keep trying to give them another chance but they keep screwing up. It's amazing that you can eat at any of their stores around the Country and Billings is still the worst managed and worst staff. Don't waste ur money. Bad service, bad product, bad management. Enough said. Just tried the Panda again and worse than before if that's possible! Literally 1 piece of beef in 2 entree plate of all broccoli beef! The chow mien tastes like rubber bands. Never ever again! Enough is enough! read more

Panda Express - Where's the beef! - Chinese Near Me - Billings, Montana

I was not impressed. The girl that helped was rude and unprofessional. Then when she finished my order she helped another guy and sat his order in front of mine. The girl working the cash register grabbed his before mine and rang him up. When she looked at me for payment I told her the other was mine. Instead of canceling his order and ringing me up in the order I was there, she helped him. Frustrating! Portion sizes seamed a lot smaller than other Panda franchises I've been to. read more

Staff is absolutely horribly rude!!!!!!! Absolute joke. Throw peoples food. Ask to speak to a manager they don't know where one is. I know it will never get resolved. But If your food thrown and treated like crap this is the place to go. read more