I want to dislike this place, because it's a chain, but they really do a great job of keeping the restaurant clean. The food is consistent with good quality and flavor. The service can be a little hit or miss, but over all, better rather than worse. Today I had to wait for an egg roll and the cashier offered me a complimentary soda while I wait. It's those little things that make the difference. read more

Panda Express - order line - Fast Food Near Me - Austin, Texas

My husband and I decided to try Panda Express, so we went through the drive through at 9:30pm. The hours stated they closed at 10pm. When we tried to order egg rolls they were out. When we ordered the mushroom chicken they were out. Seems as though the employees were trying to get out of there at 10pm not quit serving customers at 10pm. It was a disaster ordering food! I'll probably never go back. read more

I love Panda Express, but most of the time, this location doesn't make it right. By right, I mean the food is barely even warm (almost cold), they don't put enough orange sauce in the orange chicken sometimes, and the chow mein is soooo dry. I ordered broccoli beef once and got like 3 pieces of beef. I come to this location most of the time and I really hope they fix the chow mein and orange chicken and make it more moist like I've had in other locations!! read more

this place always has a long line so be prepared to wait ! the people taking your order are nice & apologized for the wait but whatever. we ended up having to park & wait for our food ( we got 3 bowls & 2 drinks) . they made us wait for 30 minutes which then we called & had to remind them that we were waiting out front & when they did bring our food they didn't have it right. sorry if they're short staffed but this needs to be ran better. read more

Not bad food but they always close early for some reason.... I finally got so upset that I decided to post about it. It's really ridiculous when you've been craving Panda Express but they decide to close an hour early. If they just stuck to the hours posted on the website and window I'd probably have given 4/5. read more

I've been here probably 15 times. Friendly staff, good food. If you are here late and they are out of something they will make it fresh. They either always offer or are eager for your to sample something before you order it. The restaurant and bathrooms are always clean. Love the Panda. read more

Terrible Panda Express location. They can't even hold staff to open their facility, only drive through. Sad. They never give you teriyaki sauce with the only thing that should come with teriyaki sauce! ‍ Grilled teriyaki chicken should come with the sauce...sounds like common sense. Please train your staff correctly. COVID isn't an excuse either. read more

Walked in and waited 10 minutes to be served. One employee was busy on his phone and refused to acknowledge me after I said hello. After getting my order, I asked for teriyaki sauce. Dabne C. told me she would get me some. She returned and informed me they were out of teriyaki sauce while smirking. Rude staff, food was dry, waste of money! read more

We went to this location specifically because we had a coupon from a SaveAround book we bought from a local elementary school. When we presented the coupon, we were told it was fraudulent and would not be honored. The explanation given is that it wasn't authorized to be printed. The manager seemed to hear this but kept helping the window crowd. I realize it's busy at 8 but they even failed to give us the basic sauces and extras for our meal. We invested 30 dollars on 3 meals to go. We left feeling very unsatisfied. read more

This place made me wait ten minutes to take my order through the drive thru then wouldn't honor a coupon I had that was specific to that location and our wasn't even expired, unprofessional and I don't know how you can Run a business this way read more

My regular Chinese food place closed down so am looking for a new place. This was my first time at Panda Express. I got Beef & Broccoli w/ fried rice to go. I get home and notice I have 5-6 tiny strips of beef and a mountain of broccoli. The few pieces of beef were overcooked, one was grisly and the fried rice tasted burnt. I've had better fried rice from Wal-Mart's deli! Never going back. My search for good affordable Chinese food continues... Pic of beef to broccoli ratio: http://s177.photobucket.com/user/dgclaws/media/SDC11544_zps31d1aad2.jpg.html read more

They forgot my egg rolls in the drive thru. I got all the way home. I called and the manager wanted me to come back. I asked if he could simply remove the egg rolls and he said no, and that he will honor the egg rolls on my next order and make sure i bring the receipt. So I'm suppose to hold on the receipt and remember a managers name like I eat there once a week. This is crap! read more

I've eaten at Panda Express many times and I usually have an average experience, nothing special but that's what you'd expect from a fast food restaurant. However last night I had a terrible experience. I went through the drive-through and ordered the beef and broccoli bowl, when I got my order there were over 10 pieces of broccoli and about four pieces of the beef (I wish I could post a picture so you know I'm not exaggerating) so I asked for a bit more beef, I watched the employee let the manager know and she put more beef in for me, me I got my order back there was only one small extra piece. I asked for the manager (Marisol) when she came to the window I asked for more beef, she stated that she is unable to give me more because this is how it comes. I showed her how little beef there was and she still, very rudely refused to give me more. I asked "what do I need to do to get more beef"? In order for me to be satisfied with my meal, I had to pay an extra $4.44 for more beef, I spent almost $11.00 on a very small meal just so I could have more beef. The next day (today) I call the GM Danielle who I explained the situation to, she then told me that the beef and broccoli is low Calorie and is suppose to come with less beef. Which is a lie. No place on the menu does it state low calories, and even so, if a customer asks for more of something, especially seeing what they ask isn't a ridiculous request, it is their JOB to satisfy the customers! Interested of making them pay. I am extremely dissatisfied and will not be going back. read more

Panda Express - Fast Food Near Me - Austin, Texas

People using the drive thru beware. This Panda Express is not taking the proper precautions to ensure that the Covid-19 virus does not spread. The cashiers that are taking everyone's credit cards are the same people handing us our meals. They need to have someone charging for the meals and another handing out the food. Common sense Panda Express. read more

The Orange chicken is my absolute favorite! When I need to pick up something quick and tasty between classes and work this is the place I go to. read more

Once again the incompetence strikes at Panda. Several people waiting in line for several minutes. No one to serve those standing and waiting, however! the drive thru they're cranking them out. Finally, someone shows to take the order of those waiting and voila! they ran out of Teriyaki chicken and are low on other items. Your business model sucks Panda! The food is pretty good, but your internal customer is pissed. read more

Always crave this! Orange Chicken and noodles is my favorite but the bejing beef is good too if you want something with a little bit more spice. read more

I am almost ashamed to admit I was going to spend my money in this place. After being tricked (damn TV Advertisement) I thought it would be a good idea to try Panda Express. When I arrived there was only a few bins filled with food, everything that looked good to me was out. While I was waiting for them to replenish I decided to try the sample being offered to me. I knew it was time to leave when I couldn't comprehend how chicken could taste like hot dog. This place is Yucky!! read more

The last three times I've come here for dinner service around 8 pm, they have hardly any dishes available. Today, no noodles, no general tso special item among others. I'm not coming again. read more

Came at 11 and the doors were still locked, when it clearly stated open at 10:30. Then we go in and only a few items were ready. I told them I would wait for steamed rice, but they said it would take 45 minutes. After I sat down with my entree the rice came out. The manager seemed very passive and there were no greetings or apologies. Very disappointed with this location. Will not be back for a while. read more

I like their food here well enough and my order has always been correct. My only issue with this place is the ridiculous amount of time I have to wait in the drive through line. The staff are usually nice though. read more

So disappointed! The main reason I visit is for the tea, but I always buy lunch. The passed 3 times there was no tea & this time they had tea, but no longer have the flavored tea I visited to purchase. read more

Always a great meal here. Had the kung pao and pepper chicken. Spicier than I was thinking, but still delicious.

I love this location compared to the one on William Cannon (near Mopac) and the one in the mall. This one always gives good amounts of your order. They've been scrimping on the beef in the broccoli beef lately, but usually they are pretty good. My boyfriend always gets a large order of orange chicken and they pack that thing as full as possible! Even though this location is farther from me than the william cannon one, it's worth it. The service is better, and the amount in the orders are better. Plus, the food is usually fresher. Stay away from the drive-thru. It seems that at any location, the drive-thru service is pretty poor. Go inside. It's worth it to get better service! read more

I ordered food here and was SO disappointed with the quality and quantity of food. They gave me about four tiny pieces of meat (very small and tasted as bland as cardboard) and the rest of the plate was filled with below average rice. I also ordered an egg roll and it was disgusting. How do you mess up an egg roll? Seriously, don't spend your money here. read more

Constantly out of food, finally asked to talked to the manager and was meet with indifference and sarcasm. Ran like 3 rate candy shop. never again. read more

Unbelievable this is the 4th time I have come here and they have run out of their signature dish AGAIN! Here is a piece of simple advice if you start running low on orange chicken immediately believe that everyone in line is going to order it. read more

After reading the other reviews, I felt the obligation to reciprocate. My awesome friend calls this place "cat-dog" and we know why. This food is so shady. The only thing decent is the fried rice. The only other thing that people I know order there seems to be the orange chicken, and I mean, those are the ONLY things there that seem safe. I literally got a fortune cookie there with no fortune in it....THE END. read more

This is one of my fiancé and I's favorite places to eat. The food is always fresh and delicious at every location we visit. We can always count on the food being just as good as it was the time before. Thank you for having consistent and delicious Chinese food. read more

I like Panda Express, but this location is hit or miss. They seem to be prompt during irregular meal times, but at 7 PM everyone seems to move as slow as possible. I literally finished my meal before 5 people were served. Scoop the food, put it on the plate, and charge me. Definitely need to remove the word express from this location. Why does this take well over 5 min?! My food was nearly room temp after waiting so long to pay. They clearly had an adequate amount of employees. Also, use the shades on your windows! It was incredibly hot bc of the sun light. read more

Tried to go through drive thru, there were chairs in front of it. But we can see people in line, and they don't close for another hour, so we looped around and called to see if the drive thru was closed, and maybe it was just a prank? They just let the phone ring and ring, no answer, when we can clearly see employees and customers inside. And there was an employee with a drive thru head set on. No wonder this location has such bad ratings. read more

Wow, the family and I have been coming to this location for years, its the kids favorite....but, when they don't even finish their dinners, and say its tastes different and not very good there is a problem! Lets begin, service as always was great, friendly faces greeting me. Of course they offered samples...the battered walnut shrimp, it wasn't clear if there was a tail on it or not...it was covered in batter...yeah it still had its tail. I'd had the orange chicken before, but sure I'll take a sample. Gristly and tasteless. I should have seen the signs...I brought the food home to my kids, like I've done several times before. The rice looked great, but was so bland...like flavorless. Disappointing. And the orange chicken...what I'm sure is the #1 seller...also didn't have much flavor orange or otherwise, but it gets worse...it was really chewy...like it had come from a bad part of the chicken. Like poor quality chicken. Maybe it was just a bad batch, the meat, maybe not Panda's fault...unless they've started using lower quality of meat...to save money...speaking of money...did they start using smaller styrofoam containers? Seems like there was less orange chicken as well as blackened chicken...which seemed lighter than usual in terms of meat, with a lot more celery and onion. Smaller portions were probably the best considering, how crummy the food was. Like already said the kids didn't even finish what they had. We may or may not go back. Are they trying to cut corners? Don't care? Careless? Is this only location with these issues...a one time Panda experience or...something that's been coming? read more

Worst panda I've been to. Broken chairs. I smashed my fingers and bruised them on the chair trying to scoot up. Looked around at other chairs. Staff was okay food was mediocre at best. read more

the customer service from this place is so bad, never give me enough of what i ask for because their always in a rush.. i know yall get busy but that doesnt mean you just cut down on portions for the customers while we are over here paying full price. TF. atleast give me a discount. especially from MARISOL. she always has an attitude, never smiles and greets customers. read more

Had to wait in line for an entrée that wasn't ready for a coworker my food got cold waiting in the checkout line.

This used to be our go to, but they have really missed the mark the past two of the last three times we have been there. Not having all of the menu items, long wait times, and forgetting to include ordered items has left us disappointed two of the three times in the past in the past two months. It appears the drive thru is where these issues most come up. read more

Normally this place is ok, but today was nice. My husband and I stopped by and weren't expecting super awesome service. Today though was different... One of the guys that works here (forgot to ask his name sadly) was very friendly and customer oriented. I asked for extra of some broccoli and he went above and beyond. He was great and the service and food was good. read more

Pretty good. My lunch or dinner spot in Kyle. Fresh rice and veggies. The chicken dishes are fattening, but taste good. The teriyaki grilled chicken is best. It's fast food. read more

Horrible experience today. The drive thru attendant at lunch was NOT paying attention at all! Plus. I ordered a 2 entree plate, which included broccoli beef.... Only there was NO beef in this broccoli beef. Seems as if all that matters is they herd you thru the line as quickly as possible.... Never mind your meal! I think I'll mark them off my lunch destinations. read more

They always mess up my order. I'm done going to this place. This time I'm not even going to complain or call, I'm just not going back.