The foods is usually always good here except the one time I got the crispy beef dish and it tasted just like fish. Horrible. Other than that all the food is great. One downside....this location has no idea how to deal with a long line. The wait is absolutely dreadful. read more

Panda Express - Chinese Near Me - Antioch, California

Its ok, its Panda Express for God's sake. Maybe it's because I live in Berkeley where the world moves a little faster, the customer service is soooooo slow here. Its not surprising to see the line go around the seating area. read more

Ordered online yesterday as I do once a month. Unfortunately when I arrived at home (20minutes away) I realized the bigger plate was missing the teriyaki chicken. When I called they asked me to drive back for it. Once I asked for a simple refund on the chicken itself they informed me they couldn't and I would need to come back to pick it up. When asked to talked to a manger, they asked me to call back in 10minutes because all managers where busy. I then asked for a DSM's number and Trish came on the phone. She informed me that she would refund me the chicken tonight because she couldn't do at the moment as they were super busy. Woke up this morning and still no transaction showing any refund. I get it that they are seeing an influx of customers, but not the customer service a returning customer expects. read more

This panda is my preference to come to sadly because it's the closest to my job. The staff tonight on 8/20/2020 was very talkative and not attentive what so ever to the guests, and were just goofing off dropping items and touching each other's shirts and what not( not very clean, no gloves were changed). I felt as though it was an issue that I ordered orange chicken because they didn't have any at 8:50 and they close at 9:30 and the cook sighed very loud and rolled his eyes. It's your job to make guests feel comfortable and welcomed and I didn't feel that at all. If it's so much of an issue to do the task of your job maybe this place should make some changes to their staff. I won't be coming here for a while. read more

Omg idk if its because its new years or if they are just under staffed but this is ridiculous. Absolutely horrible customer service.very disappointed. read more

Ordered online and picked up curbside right on time 5:15pm on a Tuesday. An large appetizer cream cheese Rangoon and 2 big plates. Black pepper angus steak, honey walnut prawns with super greens and fried rice. Orange chicken, honey walnut prawns with mushroom chicken and 1/2 chow mein/fried rice. Decent portions, some might have left overs. I realize recent low ratings and think they are trying their best during COVID. Been here multiple times dine in and take out before COVID. Would go back again now. read more

I went here today and it was absolutely ridiculous. I know it's hard right now with the virus and all but they are completely unorganized and incompetent. The line was from the door to out in the parking lot, no instructions from employees to line up on the sidewalk. They had no separate lines for order and pickup so that was a shitshow in itself. No one could hear any of the employees when they're calling out orders. Finally we order and they don't have what we want, then we waited for our food for 30 mins. The guy handing out food had zero sense of urgency for the big crowd waiting, twiddling his thumbs and checking out his nails, and kept calling the name Jacob. After everyone got their food and we were still waiting, we went up to the window and asked where our food was, and the girl asks the guy if there's an order for Dylan, and he says "nope just jacob." So the girl looks at the receipt and says "this says dylan" and they just went oopsie and shrugged and gave us our order. No apology whatsoever. I don't know how in the world you can get Jacob from of Dylan. And of course when we got home (which isn't far) the food was stone cold and no sauce for our rangoons or egg rolls. Idk what's up with management there but they need to step it up or close the shop. If the employees see people waiting maybe they should ask questions instead of just standing there looking bored. read more

The staff at this place is awful! The place is dirty dirty dirty! Tables and seats had food and sauce everywhere... ruined a brand new sweatshirt. The food was gross.... like it had been sitting for hours! But the staff looks at you like deers caught in head lights if you want anything done. read more

If you're gonna do an online order for lunch , I strongly don't recommend not doing it and going in person . The reason for this is because this incident didn't happen just once but several other times too . I placed an online order @ 10:40-45am on a Wednesday and have it ready by 11:30 and I did an online order so I can just go in wait for 2-3 minutes and go out right away to have time to eat during my 30min lunch . I came at 11:40 and I saw a bunch of other customers waiting for their online pick up order. This just tells me this is gonna be a long wait again like the other incidents . I waited until 12:00pm for my order to be ready and that just gives me 10 mins to drive back to my job and eat . I don't know who manages this store but it's better for them to put the online orders a priority , especially for those who ordered way ahead of the time . Maybe a suggestion is to do two people in line and then fulfill the online order . I think the managing the staff definitely needs some work according from other reviews I'm reading. I'm definitely not gonna be ordering online from them again cause it's just a waste of your time. What's the point if I have to walk in and wait another 20-30 mins for my food to be ready while the people in line get theirs before mine . I never once experience this with other stores with online orders . read more

Great food and the price is good. Huge portions....kids love Panda Express. Been coming here for years and I know it's not "real Chinese food" but hey, kids love it, huge portions, and inexpensive. Definitely will continue coming here.... read more

Soooooo. I went to the bathroom to wash my hands before I started to eat. To my dismay there was not any soap. then it got worse. One of the employees can out of the bathroom stall and rinsed her hands off. She didn't even reach for the soap, which leads me to believe she knew there wasn't any and gave zero fu$ks. She then exited the bathroom wiped down the tables, mopped a wet spot on the floor, and took out the utensils and placed them in their respective places. And if I remember correctly there wasn't a sign in the bathroom to remind the employee to wash their hands. I lost my appetite and threw my food away as soon as I got home. It's disgusting. Of all the things to prevent people from getting sick the employees have a care of duty to wash their hands. Yuck... so FYI... Panda employees didn't was their hands with soap on 6.12.18!!!!!! read more

I wish i could give them negative stars. My daughter was choking on a piece of chicken and threw up on the floor. I ran over there to tell them aftet i saw she was ok hoping someone would come help or see if she was ok. No one came we cleaned it up ourselves. The lady that they told to come help would look but not make any eye contact. They really just dat there and saw my wife clean while my daughter was crying in fear. Safe to say its the last time i give this place my damn money. as im typing the lady in charge of the lobby is looking at us as if we are a bother to her. Wtf man. Really read more

Your better off driving to auto center and getting 10x better service and an actual full plate . The first lady said we needed to wait for the fresh batch to finish cuz it was pretty much out and the other lady grabbed the box put the tiny bit that was left in my box and served it anyways my husband said somthing about it she just laughed so the next lady the cashier we asked her to top it off since it was like half as much orange chicken and sweet fire but she just opened it and said no they did it already we tried to explain she straight ignored us. Then dropped the food passing it to us and shrugged it off like nothing . read more

I ordered to support small businesses during this time and unfortunately I think because you cannot eat inside and watch them prepare your food order they have become lack. My order had Hair in it so that got tossed. Some of the food seemed not to have a quick turnover time and was mildew and that was tossed. I find this very unfortunate because it actually is good and relatively healthy for you however I gather during this time they have gone down hill. I will not be ordering again. As you wear a face mask wear a Hair covering no one wants to eat it- read more

doordash order, service from doordash was excellent! Every time we order from this panda location something is wrong. Even somersville panda does better. This time at least no entree was wrong, but we ordered three teriyaki chickens with absolutely no teriyaki sauce. All food was as dry as everything in CA. read more

Orange chicken is yummy here. customer service ok ok. Just like any other food chain. Cleanliness is 4/5. Staff is awesome read more

The next time my daughter wants to try a couple samples to figure out which taste good for her to pick as a meal, how about your staff not be jerks!!! She's 6 freakin years old. She ended up picking something she didn't really like because they they acted like It was some impossible task to stick a tooth pick in a piece of food and hand it to her. Which equalled her not eating dinner when we got home, because she really wasn't happy with what she was being presured to just pick. I'm sorry if you can't the handle the "stress" of 4:30 dinner time "rush". It doesn't mean you get to treat your customers like crap. Especially kids!! By the way, your spring rolls taste like crap. I really have no idea how you managed to make them so badly. The only props you get is orange chicken which she normally picks, but her lips are a little bit chapped and she was worried it would burn. The reason she wanted to try a couple samples of something else. read more

Employees are trying their best to serve all the customers as fast as they could, staff are friendly and efficient.

Worst Customer Service Ever, I called 6 times to try to make and order and still no answer, I usually order Chow Mein and Double Orange Chicken they skimp me every time I think its time for new management. read more

I'm giving this location a 2 starz the service is fast but every time I come here I have to ask to put more noodles and the little old Asian lady give a funny look. If I can take two bites and my noodles are gone don't you think it's not enough. I'm asking it to be completed fill to up to where I they can't close but it's annoying how skimp they are . read more

Not very happy with my experience at this location, the line was not very long at around 4:30 on a Sunday and they had 3 girls grabbing the orders and three cooks in the back and the manager of course and it felt like it took forever to get my food and I only ordered two bigger plates. I was trained at the pleasant hill location so I know how the service should be I just want to say & usually at every other Panda Express I go to the service is great but I just don't know what was going on this day the girl who initially welcomes you that you start your order off to was coming off snobbish towards all of the people in front of me (her name was Sara) and I didn't really want to deal with it so I was making sure to come off nice because I didn't know what her issue was but she hardly smiled unless she was talking to one of her coworkers having whispering conversations, it feels like she rushes people to order, her tone of voice did not seem very nice. Also when I ordered the wok fire steak and shrimp she hardly gave me a good mix in my portion she gave me 6 pieces of shrimp and I had nothing else but the bell peppers and the shrimp and I had hardly any rice for my side. I just felt like I got skimped. I'll probably never come back to this location I only went there because I was at target and going home and wanted to pick up something quick. I'll probably stick to the Balfour location now. Whoever was working the left register from the customers side around that time though was really sweet & straight forward, I loved her vibe. read more

The Brentwood location is closer for me, but this one is in Slatten Ranch. So while shopping in this center, the Panda is super convienient. It's not really any different that any other location in terms of the layout, the size, the people, the food. They follow the Panda template to a T. It's always the same. If you like it, you'd good to go. I like it when I don't want a long wait. They're good at that. read more

We used to love Panda Express....After last night dinner that seems to have changed. My daughter and I always order the same items: Orange Chicken, Bejing Beef, Chow Main & Fried Rice. As my daughter started eating her rice she says it tastes weird....I tasted and realized it was made with brown rice, which I like, but it is a taste you get used to...She was grossed out. I did go up and read the "new" sign but for customers to be forced to eat brown rice is not fair =( Why not have the option for both?? Their orange chicken pieces are so big now....And really fatty...We used to enjoy when they were smaller, with a bit more crunchyness, not so soggy. On the way home we all voted and will not be choosing this place anytime soon. read more

Good food as usual but this location gets one star because the mean manager was yelling at the workers very loudly and in a demeaning manor. The worse part is when he was rude and argumentative with the customers in front of me. I'll never go to this location again, as long as Mr. Mean sticks around. read more

I love Panda Express, but I don't like this one. They serve half spoon of each side dish. Very very stingy. I am giving it two stars. One for the food and another for the price. If you have a chance, try the Pleasant Hill location where the service is awesome. read more

The server was Fantastic! She was very patient & helpful. I had my girls with me & when they both asked for samples she was happy to give them more then one. The food was good & the store was very clean. read more

Got take out bowl, pepper chicken tonight. Should rename it "celery onion" with a very little chicken husbands mushroom chicken bowl had very little chicken and he had to ask for 2 slices of mushroom. Who does your quality control??? What we did get was tasty ! read more

I just went into this location, I've been in there before and the food is pretty good if you like fast, decently priced Chinese. I happened to be having a really, really bad day. When I walked in there was a line and it felt like the people in front of me were taking FOREVER, even though it probably wasn't too long, I'm just grouchy from the whole bad day thing. Anyways, when I got to the counter there was this young girl, really short hair, petite, with an amazing smile. She was just doing her job by taking my order and helping me but she was so kind, and genuine. So whoever you are girl with short hair and aamazing smile I have to say thank you for your kindness, I needed that. I'm sure I'll be back! read more

Bad service they are always rushing u . My husband comes here a lot he said fresh food yea right

They were really having a hard time this night the food had to be checked because the lady in front of us was missing a whole entree she came back in and had it fixed we ordered one egg roll it took over 10 minutes after we payed to get it so I don't know what was going on the girl on the register was new we think and seemed a bit confused it wasn't even busy there was a steady line but it was about 3 or 4 people so I'm not sure what was going on not sure if this panda is a good one the food was good once we got out of there read more

I went here a couple days ago with my boyfriend about an hour before closing and my experience was subpar at best. The service was terrible; we were waiting by the counter to be served while a group was being served ahead of us. The employees was very talkative and friendly while she was helping the guests in front of us. She was also giving extra food that they didn't pay for and at first, I though she was just being nice and giving extra because they were closing soon. However, when we were finally helped she was being standoffish and giving us smaller portions and no extra unlike the group ahead of us. We couldn't help but notice that the group ahead of us and the employee were all of the same ethnicity and my boyfriend and I were not and it seemed like she was very short with us because of that. I am really upset because we were paying for the same amount of food but I had significantly less than the other group. My boyfriend and I had to go ahead of the group so we could finish and pay and by the time we left, the group was still in there getting things from behind the counter. The whole experience was unacceptable and frankly shouldn't have happened. The only reason I would go back is because the orange chicken was made well. read more

Yesterday, i decided to order lunch to go from Panda Express on Lone Tree in Antioch, CA. I ordered food that was to be ready at 2:30pm. Due to an unexpected delay i was almost 25 minutes late to pick up my food. When i got in the line was really long for orders, but i was able to go to the pickup area without issue. There was a bag with a receipt taped to it, which i assumed was mine. When the employee arrived i told him i was late and i had an order to pickup. I also asked if the order on the take out cart was mine. He said he'd check, came back and said they had not started my order yet. Then about 5 minutes later he grabbed the bag with the receipt on it i'd asked about and said, "oh i guess this is yours"...annoying, but okay. I walked with my bag out to my car, decided given the issues hat i should check and be sure...I opened the bag, and i had ordered 4 egg rolls. I got 1. I wasn't even going to bother with it, but i paid 10 bucks for 4 egg rolls. I went back in, told the employee i was missing 3 egg rolls. He came back with a small bag with 2 egg rolls in it. He wouldn't have said anything if i had not asked where the 4th egg roll was. He then said, well, we can make more but it will be about 10-20 minutes.... I opted not to wait, nor take a spring roll. I've decided that unless i am being held at gun point i will never step foot in there again. read more

This Panda Express is the slowest ever and the manager should be ashamed. The employees that handle the food look so confused. Scoop the food and pass the container down. There is no reason why I have to wait in line for 15 min. There should be one employee to scoop up each section of food to make the line move smoothly.Never again. I could've went to the drive through all the way on sycamore and gotten my food faster. Horrible customer service. When I get my food trump term will be over ! read more

beyond nasty. food not edible. tasted old and stale. $60 wasted on food no one could even finish

I really enjoy coming here, it's always clean, staff are nice & quick at their job. I personally LOVE the food!! I recommend the sweet fire chicken. IT'S BOMB!! read more

Just came in..... they have cockroaches!!!!!!!!!! Im soooo done..... most disgusting thing ever!!!!! They are so dirty.. employees act like they dnt care. read more

Me and my little brother love Panda Express. We go there and get rice all the time and one of my favorites is orange chicken and the cheese remagoons. read more

Horrible customer service, while "cleaning" they flicked food back in the trays of food.. didn't listen to what we asked for had to repeat the orders several times. Will not return.. read more

I only gave 1 star because I had to do at least 1. I ordered food online to be ready asap. Well asap turned into 45 min because, even though the app says go straight to the register for pickup, the cashier chose to ignore my son for 20 min and help other people who walked in. Upon his arrival at home I saw that 1 entire 3 item entree was missing as well as an item on another plate. There were only 4 plates total on the order. I called Panda and the person who answered the phone was quite rude and advised me they would only make the food I was missing. I told her I was coming in and wanted all the food fresh. I arrived at Panda and spoke to Huma, whom proceeded to inspect my bag and said only one 3 item plate was missing and orange chicken missing out of another, and she would give me what I was missing. I refused, since all the food I had was now over an hour old at room temperature. She was literally angry that I wanted all new food and took my receipt with attitude with no apology and handed the receipt off to a coworker and advised an employee to remake the order without giving me another glance and walked into the back. I asked to speak to her again and asked for a complaint number for poor customer service and she handed me a number and still refused to apologize for my inconvenience. I sat there waiting for 30 more minutes as I watched 7 new groups of people get served ,who walked through the door after I made my complaint, as my food kept getting pushed aside. 30 minutes later I asked for Huma again and for my money back. She neglected to come out from the back and relayed to someone the food was almost done and such a big order takes awhile ( it was only 4 entrees). I told said employee he could not refuse me a refund and it had been 2 hours since my order was placed and 2 trips to the restaurant. Huma then resurfaced and advised me since I paid online she couldn't refund me from her register and it would have to be credited tomorrow. I asked, "Am I just supposed to take your word for it that the money will be refunded then?" She told me yes that the manager had to do tomorrow. So I paid over $50 for food I never got and was refused my money back. Huma advised I can call and talk to the manager tomorrow. All this because I was sick and couldn't cook for my family on Christmas! This was the worse customer service I have ever had and I feel like I've been violated and ripped off since they refused to credit my money back. read more

I'm really disappointed with my experience my brother went into this location yesterday (Wednesday, August 21st in the evening) asking about vegan options, having heard advertisements and one employee there was completely disrespectful. He wouldn't answer his questions and basically told him that if he was going to be "picky" that he shouldn't order there. read more