Great experience at Chick-fil-A in Antioch on Lone Tree Way. We had a newer cashier, along with someone helping them, and a few things with our order didn't go quite right. But what impressed me was how the team and management handled it. Everyone stepped in, corrected the order, explained what happened, and was completely transparent throughout the process. No excuses--just great customer service and a genuine effort to make everything right. Mistakes happen, especially when people are learning. It's not how you fail--it's how you fix it. That's where this Chick-fil-A really stood out and why they continue to thrive. Amazing job by the entire team and management. This is exactly how customer service should be handled. read more

Went here for lunch today around noon with a friend. There were customers there, but not crazy busy yet. William took my order (kids' chicken strip meal with waffle fries, chocolate milk, and ice dream in a cup instead of the kid prize). He was professional, friendly, efficient, helpful, and patient. Thanks again, William! Went to find a seat in the dining room. The first table we went to had water on top of the table (probably left by previous diner, no big deal), so we went to another one. The rest of the dining area was very clean, well decorated (the cows and cow prints made me smile ), and nice upbeat music (made me start dancing). Soon our meals were delivered by Thomas in a quick and friendly manner. He even asked if we needed anything else before he left. My kid's meal was pretty good. Only comment is about the chicken strip that I ate (I ate one and brought the other one home). The piece was not one solid strip per-say. It was one piece of chicken with multiple cuts into it before it was battered and fried. That threw me off. The other piece was fine. Definitely will be going back. read more

I had such a wonderful experience at Chick-fil-A today that I felt it deserved to be recognized. I was going through the drive-thru, and when I got to the pickup window, Shelby noticed I looked a little down. We started chatting, and I mentioned I was dealing with a difficult corporate situation and was in the middle of writing a tough email. We shared a couple of laughs before I drove away. A few moments later, Shelby surprised me with a small milkshake, just to help brighten my day. It was such a simple act of kindness, but it genuinely meant so much. As I continued writing that awful email afterward, having that milkshake to sip on really did make the experience a little easier. It's easy to underestimate how much compassion from a stranger can impact someone's day. Thank you, Shelby, for reminding me that kindness still exists. Chick-fil-A is lucky to have you. read more

Chick-fil-A - Fast Food Near Me - Antioch, California

I haven't had chick fil a in years and the one time I decide to it's a terrible experience. Apparently you can order there breakfast options before 10:30 AM as a mobile order but if you arrive to pick up the order few mins later at 10:35 am, they won't make your order since your not physically at the restaurant at there cut off time of 10:30 am. This is an instance policy. If I paid for an order before 10:30! Why does it matter what time I'm at the place to pick it up read more

What's better than Chick-fil-A? Chick-fil-A when's it's catered for a lunch work, so it's free! Our spread included individually wrapped chicken and spicy chicken sandwiches, a big tray of chicken tenders and fruit salad, individual kale salads, and another big tray of chocolate chip cookies and brownies. They also didn't skimp on all the individual sauces, dressings, toppings, and we also had squeeze bottles of their notorious sauces. Win! Fresh and delicious, everything was great except the cookies. Everyone at the office was so happy that day. read more

Chick-fil-A - Kale Crunch Side - Fast Food Near Me - Antioch, California

I love that they decorated their drive thru lane. Makes them seem very inviting. The employees are friendly and the food is always good. We don't live near this location but I made note to come by when we visit family. Keep in mind that they will scan your rewards QR code after the order but I don't know if you are redeeming, I would think that should be scanned beforehand, just let them know. My Chick-fil-A that is closer to me has a one drive thru lane for mobile order pick ups only with only one lane for order there when you get there lane. I couldn't tell if this location was the same but it didn't seem like it. Either way the friendly staff will be there to help. Getting to this location is kind of a maze because the way out is usually busy and same for going in so I had passed the one parking lane that was more of a short cut and went all the way around the parking lot and had to pass by stores just to get here. read more

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The wafflefries are very tasty and delicious. The chicken is soooooo good and delicious. The people are so nice to. I also had Ice Cream .every table has flowers they are very cute too. read more

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Chick-fil-A, good chicken sandwiches, crinkle cut fries, and addicting chick-fil-a sauces. Service is friendly especially when dining in. But how come every time we drop by to by some meals, I am scared for my wallet? A meal and 3-piece tenders? Twenty dollars. Three meals? North of forty five dollars. Tenders equate to two dollar each. Two dollars. And it's not much larger and a nugget. Ouch. Head to head, Dave's Hot Chicken is measurably better than Chink-fil-A. So yeah, in 2025, food per dollar has to be in all of our minds. And my wallet doesn't like it when we pull in at Chick-fil-A. read more

Updated 4/17: Came to grab lunch at the drive thru and there's so many people at the door way I can imagine the chaos trying to get orders out. I ordered 3 meals with one being a salad. I got home and about to dive into this salad when I noticed they didn't even include the dressing and also failed to include the cookie. read more

Chick-fil-A - Ordered a spicy southwest salad and got a market salad instead with the included toppings for a southwest salad. - Fast Food Near Me - Antioch, California

We went there for lunch today. It was my first visit to a Chick-fil-A restaurant. I ordered the Spicy Deluxe Chicken Meal w/Mac&Cheese and a Cookies & Cream Shake. My chicken sandwich was delicious: excellent flavor on the chicken and spiciness. Mac&Cheese was good, too. The Cookies & Cream shake was thick, but I could still drink it through a straw. The was yummy! The line was short, so we didn't have to wait long to order and get our food delivered to our table. The restaurant was bright, cheerful and clean. It was smaller than expected. The layout was different from most fast food eateries. The ordering area was separated from the sitting area. The outside design was a bit awkward and counterintuitive. I didn't like having to walk across the big drive-thru area in order to get to the entrance. We parked on the west side of the building near the Online Order Pickup Area. Anyhow, the cashier was friendly, but he spelled my husband's name wrong. I did get a little bit of a sticker shock also. It was $39.54 for two meals! Anyway, it was a good dining experience. read more

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Celebrating National Drive Thru day with the Chick-fil-A Cow serving us! At the drive thru'! The sandwiches we ordered were fresh and tasty Ambience was playful and fun ! read more

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Clean setting, lots of light. The team was awesome! They helped us pull off a surprise pregnancy reveal for our family and made the whole moment really special. Shoutout to Katie, Bryanna, Gabby, Brian and Ariel for the special moment read more

Chick-fil-A - Fast Food Near Me - Antioch, California

I normally never write reviews, but I feel like this one is necessary and honestly could be useful for employee training. I've been to this location three times, and every single time something has been missing from my order. The first time, I ordered a Cobb salad to take to work for lunch. When I opened the bag, I realized they forgot my dressing. I ended up not being able to eat my lunch that day, which was pretty frustrating, especially after spending $12 on a salad. The second time, all of my sauces were missing. The third time, there weren't even utensils in the bag. I love Chick-fil-A, so it's disappointing to have this happen every time I go to this particular location. I completely understand that mistakes happen. Forgetting something once in a while is no big deal because we're all human. But when it happens every single time, it makes me wonder if orders are actually being checked before they're handed out. Customers shouldn't have to check their bags before driving away just to make sure they got everything they paid for. I really hope management takes this feedback seriously because I'd love to be able to come back to this location and not have to worry about something being missing from my order. Unfortunately, after three visits like this, I won't be going back anytime soon. read more

I like this location, in comparison with the Pittsburg location, my lettuce in my Southwestern Chicken salad looked fresher and the portions seemed overall larger. Other than that, service seemed pretty standard for chick-fila's but now I know to default to this location if I can! read more

I have not eaten here yet nor do I think I will for a while. I've never been the biggest fan of Chick-fil-A but that could very well be because I've only ever eaten it at airports and airport food is usually gross. But this place gets five stars just for the giant inflatable cow on the roof. That thing is COOL. Absolutely the most based thing on Lone Tree Way and that says something because Lone Tree Way is long. read more

Chick-fil-A - Fast Food Near Me - Antioch, California

Things I liked: - Friendly staff - Food is always delicious - Clean dining area - They have takeout, drive through and delivery But... - Compared to other Chick Fil A's the staff aren't as fast and experienced. There was no staff taking orders and they were asking each other who's on front counter. It took them minutes to communicate and figure it out. - They charge for more than 2 sauces, not like other Chick fil A's. - There's a lot of homeless and gettoh around the restaurant. It really takes away from the experience and it feels unsafe. - Customers fast and dangerous in the parking lot. read more

Chick-fil-A - Fast Food Near Me - Antioch, California

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Shout out to Skyler for making it right. Recently I came in and they made a mistake. Skyler was very nice in addressing the issues and helping us resolve the problem. I have to say, this is one of the biggest reasons I love places like Chick and In-n-Out, they know the meaning of proper customer services, addressing issues promptly and taking care of their customers. read more

Newly built and opened Chick-fil-A ,this place used to be Mi-Mi's restaurant in lone tree way,Antioch.Staff are friendly and efficient in getting orders and delivering it to our table,the ambiance is welcoming love the fresh flowers on tables and clean thanks to the staff who were hard at work like the young man who keeps on mopping the floor,food is on point delicious and one of my faves is the frosted lemonade. read more

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I am so glad that Chick-fil-A has come to the area. The service is always pleasant and inviting from the drive thru to the walk-in counter. You are always with a smile and kind greeting. The food is always fresh, I never feel like my food has been sitting under a light. The ambiance is always nice, clean, and positive. Keep it up Antioch Chick-Fil-A read more

I was in the area and decided to stop by. This place is right off the freeway so easy to get to. It's tucked on the side of a shopping center. It's a little difficult to get in and out of. The service was fast and my order was correct. Customer service was amazing we overall had a good experience. read more

Quick service with a great amount of staff. They even have mist fans when it gets hot out. Cool to see. The line went quick, even though it seemed at first there was 2 lanes and then merged to just 1 lane. They were organized. read more

Chick-fil-A - Fast Food Near Me - Antioch, California

Had such a wonderful experience at Chick-fil-A on Lone Tree in Antioch today! We stopped by for lunch and to take my son's 10-month milestone photos, and the team made it so special. Gabby went above and beyond to help us create a safe, comfortable setup so we could capture the sweetest moments of him enjoying his favorite Chick-fil-A bites likes the Mac-and-cheese and grilled nuggets. Truly grateful for the kindness and hospitality--this visit made our whole day! As always... my pleasure read more

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Went yesterday for opening and then for lunch today before the high school got out and the crowd descended en masse. All the team is doing such a great job and working so hard! They were so friendly despite how hectic it was and obviously putting their level best effort in. The parking lot is a bit of a choke point though, so keep your eyes peeled and stay vigilant navigating the area. It's just food - no need to slam the accelerator or put anyone in danger racing around just because there's a line to exit the parking lot. Anyway, food was good, fresh, and order was accurate. My mom got to pet the highland cow that was at the opening yesterday and apparently people who were dressed as cows on opening day got to eat free, so that's super fun! Love the "eat more chicken" cow ad on the rooftop - very cute touch. What a great opening event and really proud of everyone who worked so hard bringing such an iconic quick bite to our little corner of the East Bay. read more

Love chick fil a the sandwiches are just simply amazing I don't know how something so simple can be so good. The service is always great obviously the staff is well trained. The ambience I have no been inside but I always see on Instagram they support the community and have events so they must be great! read more

Their mac n cheese is not that good its not like the other chic fil la locations i've been to. They just put mac with sauce, it doesn't look baked at all no melted cheese topping. read more

I brought my entire team here yesterday for a meal after their team bonding. 3 of our girls got sick from their food. I filed a complaint with the company to let them know but I haven't heard anything but or even received a receipt that it was sent into them. I have two that were throwing up and another had the other end. Super disappointed in the food handling process or food safety at this location. They could have taken out our entire team. I wonder how many other people got food poisoning from this location last night as they were packed. Update: 10/12 of my favorite layers got food poisoning from their meals at this location. Sandwiches, Mac n cheese, salads, new lemonade drinks, etc. read more

Don't know why there's so much hype. Food is not outstanding. I asked for crispy fries and it wasn't. The chicken sandwich is also same as my chicken sandwich from other places. The nuggets were minuscule and not so tasty. The Mac and Cheese is ok. I'm being generous with 3 stars. read more

Chicken sandwich was dry, thin and cold. Both orders of fries were cold. And the chicken wrap was pre-made with very little cold chicken. I don't see the hype and be returning. read more

The classic chicken sandwich was perfectly golden, juicy, and came on a beautifully toasted bun with crisp pickles. I highly recommend pairing it with their hot waffle fries dipped in the signature house sauce. read more

I love chic fil la the food is always good here and the service is nice when I go through the drive through. I just am pretty upset they keep door dashers, uber works outside they aren't allowed to wait inside in this hot weather and have to stand outside ring a doorbell and get ignored until someone notices them to pick up customers orders. With this kind of weather I'm surprised they would do that to people. I love chic fil la but this doesn't seem very community supportive of the people who are working to bring your service to more customers. read more

Came here on 04/10/25. The way they have their drive thru needs work. I get that they just opened and will need to fine tune things. The food was delicious though! The customer service was good. Everyone is training which is to be expected, regardless everyone was really nice and helpful! read more

Tried the breakfast on their second day and it was great! Good food and good service. Will be back forsure. read more

Chick-fil-A - Fast Food Near Me - Antioch, California

Good Chicken except some lady hit our car in drive through. Thank you to Kaylee for making sure we were okay. We will be back.

Customer service is always good at this location unfortunately the food doesn't match the same. As expected when restaurants open a new location they're good at first but then go down hill quickly. I had 8 PC nugget they we're not fresh as well as the fries which was cooked in old grease. This has happened the last two times I went and will not be returning read more

Restaurant super clean (it's new) staff friendly but super slow (still learning) Food Quality ok but waaaaayyy over priced! 12 piece chicken nuggets was $10 with tax and they were so small (tiny!) more like popcorn chicken. I actually felt ripped off. I ask one of the workers if that's really how it comes cause some were really small like 1/2in squares. And he said to me " ya sorry inflation!" Really? Not sure if I would ever come back. read more

I love chick fil a so much, the food is delicious! The only problem is the portion size. For example, in a kids meal, they fill the mac n cheese cup halfway and give little chicken tenders. They almost never fill up the fries, either. Food is so yummy, Chick Fil A, but please stop skimping! read more

The employees don't engage when driving up, not to mention they walk away and take the order of other vehicles while there's clearly a line. They lack customer service and need to be retrained. The employees act like children that need to be told what's next and how to do their job. read more

I love Chick-fill-A, always have enjoyed the food. But the service of one particular employee is so amazing, that I felt I needed to give a review of. Savannah is such sweet girl, she went above and beyond to make sure our order was right and all of us were happy with the purchase. she had a great attitude and sweet smile. Can't wait to go back! read more

3rd time notice picking up lunch . Restroom here extremely filthy. They had a 100 bus tour today you think they be on top of it nope. Explosive poop and toilet paper all over floor disgusting read more

I love chick fil A but I found a hair inside of my Chick-fil-A sauce and its curly but I don't have curly hair. service is amazing but what? read more

Chick-fil-A - There's hair in my Chick-fil-A sauce and I don't have curly hair - Fast Food Near Me - Antioch, California