Went in 20 minutes before close (which I try not to!) and the staff was still so polite and…read moreunderstanding! Got a spray and it was so simple and clean!!! they had a great deal going! Definitely recommend!

I heard something about a red light treatment so I wanted to check it out while visiting the area…read more I came across this place & I was happy I stopped in. First the staff was amazing. They were very informative and professional when asking about the treatment. The facility looks well maintained. It is very clean & they appear to have a variety of bed and skin products if those services are needed. I am not sure if anyone from the business checks these but thank you all for your help.

Friendliest staff. Whoever does the hiring, I hope you know you have a great team. I'm Always…read moregreeted by my first name, the location and beds are always clean and the girls are always smiling and welcoming.

Love this location. Always had great customer service. Clean spa. Friendly staff. Smells good insideread more

I've been going to PBT on and off for years, mostly for spray tans. Last year I tried their 4-pack…read moreof sauna sessions with red light therapy and really enjoyed it -- it was warm, relaxing, and close to home. That's what made me decide to join a membership when I got an email deal in August. On 8/22 I signed up for the $49.95/month wellness membership, thinking it included the same sauna with red light I had enjoyed before. I was clear to "T" when I signed up I wanted what I used in the 4-pack and repeated to her that I was buying the membership with red light sauna and she confirmed with me that I was. Unfortunately, I never got to use it once. My first visit, the sauna wouldn't turn on at all and I was told a manager would call me (no one ever did). When I came back, I found out my membership didn't actually include the red light sauna at all -- and the one that does is $69.95/month, a price that isn't even listed anywhere. I was told "they don't really advertise it" by the Manager. Luckily, the manager was there that night and since I hadn't been able to use it at all, I cancelled that night and was told a refund would take 10-14 days (still waiting to see if it covers both partial August and September). The employees I interacted with were all friendly and tried to help, so I don't blame them. But the memberships are very confusing, and management really needs to train the team so customers know exactly what they're buying. Disappointing, because I was excited after trying the 4-pack, but never got to use the membership I thought I was signing up for.

I had a spray tanning membership with Palm Beach Tan from February through October 2025. In…read moreOctober, I went into the salon in person to cancel my membership. Two employees assisted me and confirmed that my membership had been canceled. I also had a witness with me during this interaction. I was informed that my membership would remain active only until the end of that month and then terminate. Because of this, I believed the matter was fully resolved. Unfortunately, I recently discovered a flag on my account in March 2026 and realized that my account has continued to be charged despite canceling my membership months ago. I had to cancel originally because the spray tans were causing my skin to break out, not because I wanted to stop coming in. Up until this situation, I truly had nothing negative to say about Palm Beach Tan and had always had positive experiences. I did call the salon and the employee I spoke with was very kind and understanding, and I appreciate her professionalism. However, I am extremely disappointed and frustrated that my membership was apparently never properly canceled despite being told it was. I would appreciate clarification on why my account continued to be charged after my cancellation, as well as assistance in resolving this issue and addressing the charges that occurred after October 2025. It seems to be reoccurring which is super frustrating if I didn't cancel my membership, I would be actively going in however, I was told my membership was canceled after I took the steps to do so

Kora is awesome! Super knowledgeable great at her job! Signed up new full membership because of her.read more

Walked in today wanting a spray tan from a new place every other place i went hasent had a issue…read morewith me being 15 they said they could not spray me never going again wouldn't recommend

My experience with Tru Tan in Queen Creek has been nothing short of frustrating, misleading, and…read moreunprofessional. I initially visited the salon in September 2023 to purchase a few tanning sessions before a cruise. The young lady at the front counter (likely a high school student) advised me that purchasing two months of service would be more cost-effective than individual sessions. I explained that I only needed one month, but she assured me I could "freeze" the second month for use within six months. That sounded reasonable, so I agreed and used the service for a few weeks in September. Fast forward to April 2024, the month I intended to use the "frozen" second month. Due to a back injury, I was physically unable to lay flat in a tanning bed, and as a result, I never used the service that month, yet I was charged for it. The real problems began in May 2024 when I noticed a completely unauthorized charge on my credit card. I returned to the Queen Creek location and was told they could not provide a copy of my signed agreement in person--I had to email info@trutanning.com. On May 5, 2024, I sent a detailed email requesting: * A copy of my signed contract * Immediate cancellation of my account * Confirmation that no further charges would be made to my card I received no response. I followed up with a phone call and spoke to a manager (possibly named Stacy) who informed me that I could not obtain a copy of the original contract unless I came in and signed a new one--which is not only absurd, but deeply unprofessional. Despite her verbal assurance that no further charges would be made, two more charges hit my account: * $112.90 on July 2, 2024 * $97.90 on July 5, 2024 At this point, I contacted my bank to dispute the charges and blocked Tru Tan from making further transactions. I also followed up with a second, more urgent email on July 7, 2024, reiterating my demands for cancellation and a contract copy--still no response. Since then, I have received 18 harassing notifications from Tru Tan stating that my "payment has not gone through," dated from August 2024 through May 2025. I have not used their services since September 2023. Their refusal to stop charging me and provide a copy of a contract I supposedly agreed to is outrageous. This business has: * Misled me into signing a recurring contract under false pretenses * Failed to provide a copy of said contract * Ignored multiple written and verbal cancellation requests * Continued to charge me and attempt further unauthorized payments * Harassed me for nearly a year with payment notices This is not just poor customer service--it borders on predatory billing practices. I regret not checking Yelp beforehand, as many others have had similar experiences. I strongly advise avoiding Tru Tan at all costs. No service is worth this level of stress, hassle, and outright disrespect for customer consent.

This business is not worthy of even 1 cent of your money. I requested back in 2024 to cancel my…read more"membership." In March 2026, I received a collection notice claiming I never canceled. This is a horrible way for a business to conduct itself. Of course when I called, they wouldn't speak to me and I don't think I'm alone. I can't be! If a business is reputable and conducting itself in such a way, they wouldn't have to extort people to earn revenue! I won't stand for it. BBB will hear all of it and so will my attorney. SAD!! Btw, They are now called Palm Beach Tan at their Chandler location. BBB gives them a D.

This place is absolutely amazing. Super friendly staff, clean environment. Lots of beds and…read morepackages to choose from. Cold towel in this blazing heat is so nice! This place rocks. 10/10 recommend

Laken helped me at the front desk when I explained what my goals were and what I was looking for…read more She took her time and explained all the options I had to choose from. She gave me tips how to get the most from my tanning and walked me back and explained how the bed works and made sure it was cleaned before I got in. Only negative I have for the location is that is seems old and needs updating, however the customer service was great and I got my tan in!

My husband signed me up for a program where he paid for one month and I got two months free. This…read morewas about two years ago. They charged my account for over six months. I never went to tan more than six times within those six months, even though they did not have a contract with me. Then they turned around and now they're trying to sue me because I won't let them charge me anymore saying that I signed a contract, but their attorney refused to just show me where I signed anything. There is no signature online for me because I never signed anything so therefore they are doing illegal practices and I'm gonna sue them for everything they are worth. Not to mention that every time I went into tan, the only tanning bed that was worth using was always broken, which was another reason I canceled with them. Now I'm being told I wasn't allowed to cancel, even though I never signed a contract.

Please run from this place! Avoid at all costs!! I've been trying to cancel my membership for over…read more2 weeks and no one from the company will respond to my request, they are dodging me intentionally to collect more money. 1. Beds are poorly maintained, outdated and filthy! Found someone's eye lash stuck to a bed I was assigned where the room was "cleaned" - the insides of the beds are THICK with dust, bugs and probably dead skin... one of the beds has a thick layer of grime in the hinges ( inside part of the bed) *** SEE PICTURES!!*** 2. No trial offers - no buy a week or buy 3 days trial... agreement only with minimum 3 month commitment. *** IF you downgrade your plan, be prepared to RESET your commitment term!! And then be prepared for you to have to chase someone down through all communication types for weeks to get a response / confirm your cancellation. - SEE PICTURES!! 3. Tan results are horrible!!! I was getting incredible results at other nearby local indoor tanning facilities, I just wanted to tab closer to home... big mistake!! 4. One of the girls boyfriend was hanging out in the waiting room while I waited for my husband to use a bed before me. and it was really uncomfortable as a female to have a boy just waiting around for extended time, not there for tanning. 5. Only one of each bed, plan to wait for other people to come out of beds. - level 2 = lay down only on a bed that looks like it's from 1995 - it's crusty inside and thick with filth - SEE PICTURES - level 3 = only stand up bed - it's decent, tan is 4 out if 10 though - level 4 = lay down only, it's got some gross filth built up inside of it. For a level 4 bed this bed is worse than the level 2 in regard to tan results.

I love love love this facility. I've been tanning for…read moreyears at the same location until it went out of business. This facility is so much more clean and the staff is super friendly, helpful and knowledgable! Ask for the cold eucalyptus towel....very refreshing on a hot day!

Getting good customer service is so appreciated these days and I wanted to acknowledge Taylor at…read morethe Ahwatukee location for this. She's been working there longer than most and always has such a pleasant disposition about her no matter what time of day it is. She's warm and welcoming, she remembers you by name, she's very knowledgeable about the products and services they provide and patiently and thoroughly answers any questions you might have. I trust her expertise completely and really appreciate the person and employee that she is. My day brightens up when I walk in and see her at the front desk so I wanted to give her a shout out. :)

I LOVE Sunchain tanning. Each spring I sign up for a Level 4 membership & get my base tan on before…read moreour annual beach vacation. I have considered using a salon closer to my house (as it's pretty far from my house) but every year, I talk myself out of it & return to Sunchain. I love the staff, everyone is always so friendly and addresses me by name when I arrive. The facility is always clean & I love how nobody is pushy about buying their lotions. I've heard about heavy sales pressure at other places... I can't stand that! I literally can't imagine using another tanning place. They have a wide selection of beds, their pricing is very reasonable. I have only used the stand up tanning bed. They also offer spray tanning, if you're into that. I like that you can manage your membership online- so convenient! If you're looking to get your tan on before your summer vacay, look no further - Sunchain has something for everyone!

Great beds, friendly staff, clean and good value. I highly recommend!! A lot of tiers and options,…read moresomething for everyone.

The young lady at the front was super nice :)). She gave me a tour. I was impressed with all the UV…read morered light and spray tan extras! I will try them all. I already have color for the simple bed and feel my face tan! I can't wait till tomorrow for another relaxing time!

I've been coming here for years to spray tan. The Versa spray booths are top of the line for a…read morebeautiful even tan. The girls that work the front desk are so sweet always and helpful. Their memberships are very reasonable too. Management & their corporate is top notch too when I had a credit card issue with billing (mistake on my end) but they helped me get it resolved so quickly. Thank you celebrity tan so thankful to have you close by