Went in 20 minutes before close (which I try not to!) and the staff was still so polite and…read moreunderstanding! Got a spray and it was so simple and clean!!! they had a great deal going! Definitely recommend!

I heard something about a red light treatment so I wanted to check it out while visiting the area…read more I came across this place & I was happy I stopped in. First the staff was amazing. They were very informative and professional when asking about the treatment. The facility looks well maintained. It is very clean & they appear to have a variety of bed and skin products if those services are needed. I am not sure if anyone from the business checks these but thank you all for your help.

Friendliest staff. Whoever does the hiring, I hope you know you have a great team. I'm Always…read moregreeted by my first name, the location and beds are always clean and the girls are always smiling and welcoming.

Love this location. Always had great customer service. Clean spa. Friendly staff. Smells good insideread more

I pay $15 per month for a monthly spray tan, which is an awesome price. Light, medium, or dark…read moreoptions, which I love and they usually last me 2 weeks. Add ons like the color accelator and scents are a few bucks extra. Everyone I have encountered at the front desk is so sweet and they run monthly promos too so if one tan is not enough, you get VIP pricing for additional tans. I don't use tanning beds (sorry, but they just aren't good for your health!), but the entire facility appears to be very clean. If you do the membership, just remember if you don't use it, you lose it!

I've been going to PBT on and off for years, mostly for spray tans. Last year I tried their 4-pack…read moreof sauna sessions with red light therapy and really enjoyed it -- it was warm, relaxing, and close to home. That's what made me decide to join a membership when I got an email deal in August. On 8/22 I signed up for the $49.95/month wellness membership, thinking it included the same sauna with red light I had enjoyed before. I was clear to "T" when I signed up I wanted what I used in the 4-pack and repeated to her that I was buying the membership with red light sauna and she confirmed with me that I was. Unfortunately, I never got to use it once. My first visit, the sauna wouldn't turn on at all and I was told a manager would call me (no one ever did). When I came back, I found out my membership didn't actually include the red light sauna at all -- and the one that does is $69.95/month, a price that isn't even listed anywhere. I was told "they don't really advertise it" by the Manager. Luckily, the manager was there that night and since I hadn't been able to use it at all, I cancelled that night and was told a refund would take 10-14 days (still waiting to see if it covers both partial August and September). The employees I interacted with were all friendly and tried to help, so I don't blame them. But the memberships are very confusing, and management really needs to train the team so customers know exactly what they're buying. Disappointing, because I was excited after trying the 4-pack, but never got to use the membership I thought I was signing up for.

Kora is awesome! Super knowledgeable great at her job! Signed up new full membership because of her.read more

Walked in today wanting a spray tan from a new place every other place i went hasent had a issue…read morewith me being 15 they said they could not spray me never going again wouldn't recommend

My experience with Tru Tan in Queen Creek has been nothing short of frustrating, misleading, and…read moreunprofessional. I initially visited the salon in September 2023 to purchase a few tanning sessions before a cruise. The young lady at the front counter (likely a high school student) advised me that purchasing two months of service would be more cost-effective than individual sessions. I explained that I only needed one month, but she assured me I could "freeze" the second month for use within six months. That sounded reasonable, so I agreed and used the service for a few weeks in September. Fast forward to April 2024, the month I intended to use the "frozen" second month. Due to a back injury, I was physically unable to lay flat in a tanning bed, and as a result, I never used the service that month, yet I was charged for it. The real problems began in May 2024 when I noticed a completely unauthorized charge on my credit card. I returned to the Queen Creek location and was told they could not provide a copy of my signed agreement in person--I had to email info@trutanning.com. On May 5, 2024, I sent a detailed email requesting: * A copy of my signed contract * Immediate cancellation of my account * Confirmation that no further charges would be made to my card I received no response. I followed up with a phone call and spoke to a manager (possibly named Stacy) who informed me that I could not obtain a copy of the original contract unless I came in and signed a new one--which is not only absurd, but deeply unprofessional. Despite her verbal assurance that no further charges would be made, two more charges hit my account: * $112.90 on July 2, 2024 * $97.90 on July 5, 2024 At this point, I contacted my bank to dispute the charges and blocked Tru Tan from making further transactions. I also followed up with a second, more urgent email on July 7, 2024, reiterating my demands for cancellation and a contract copy--still no response. Since then, I have received 18 harassing notifications from Tru Tan stating that my "payment has not gone through," dated from August 2024 through May 2025. I have not used their services since September 2023. Their refusal to stop charging me and provide a copy of a contract I supposedly agreed to is outrageous. This business has: * Misled me into signing a recurring contract under false pretenses * Failed to provide a copy of said contract * Ignored multiple written and verbal cancellation requests * Continued to charge me and attempt further unauthorized payments * Harassed me for nearly a year with payment notices This is not just poor customer service--it borders on predatory billing practices. I regret not checking Yelp beforehand, as many others have had similar experiences. I strongly advise avoiding Tru Tan at all costs. No service is worth this level of stress, hassle, and outright disrespect for customer consent.

This business is not worthy of even 1 cent of your money. I requested back in 2024 to cancel my…read more"membership." In March 2026, I received a collection notice claiming I never canceled. This is a horrible way for a business to conduct itself. Of course when I called, they wouldn't speak to me and I don't think I'm alone. I can't be! If a business is reputable and conducting itself in such a way, they wouldn't have to extort people to earn revenue! I won't stand for it. BBB will hear all of it and so will my attorney. SAD!! Btw, They are now called Palm Beach Tan at their Chandler location. BBB gives them a D.

This place is absolutely amazing. Super friendly staff, clean environment. Lots of beds and…read morepackages to choose from. Cold towel in this blazing heat is so nice! This place rocks. 10/10 recommend

Laken helped me at the front desk when I explained what my goals were and what I was looking for…read more She took her time and explained all the options I had to choose from. She gave me tips how to get the most from my tanning and walked me back and explained how the bed works and made sure it was cleaned before I got in. Only negative I have for the location is that is seems old and needs updating, however the customer service was great and I got my tan in!

I love love love this facility. I've been tanning for…read moreyears at the same location until it went out of business. This facility is so much more clean and the staff is super friendly, helpful and knowledgable! Ask for the cold eucalyptus towel....very refreshing on a hot day!

This used to be a great place until Chandler became part owner. They go thru staff very fast they…read moreare not trained well. And some of the staff is just Rud and should not be working in customer services. There are some great staff be they usually come from the Scottsdale location. The salon had a flood and never notified customer in the beginning. Then they even bill me that same day and then were closed for almost a month. Then there was never an email stating they were back open. When I want back the girl at the front desk was giving me dirty looks and when I said something she said I will show your rub. I requested my monthly back and to cancel. Do not go here!!!!!!!!!

I LOVE Sunchain tanning. Each spring I sign up for a Level 4 membership & get my base tan on before…read moreour annual beach vacation. I have considered using a salon closer to my house (as it's pretty far from my house) but every year, I talk myself out of it & return to Sunchain. I love the staff, everyone is always so friendly and addresses me by name when I arrive. The facility is always clean & I love how nobody is pushy about buying their lotions. I've heard about heavy sales pressure at other places... I can't stand that! I literally can't imagine using another tanning place. They have a wide selection of beds, their pricing is very reasonable. I have only used the stand up tanning bed. They also offer spray tanning, if you're into that. I like that you can manage your membership online- so convenient! If you're looking to get your tan on before your summer vacay, look no further - Sunchain has something for everyone!

Great beds, friendly staff, clean and good value. I highly recommend!! A lot of tiers and options,…read moresomething for everyone.

I never knew anyyyy business was over in this little parking lot but I was pleasantly surprised. I…read morewalked in to a completely empty place and was in and out in 15 min. The girl at the counter was friendly and answered all my questions. Even have me a tour of the spray tan facilities. I was impressed with how clean it was also.

The young lady at the front was super nice :)). She gave me a tour. I was impressed with all the UV…read morered light and spray tan extras! I will try them all. I already have color for the simple bed and feel my face tan! I can't wait till tomorrow for another relaxing time!

I don't normally write reviews but I have to acknowledge the girls at this location. They have the…read morebest customer service! Always friendly. Excellent customer service is hard to come by these days but all the ladies here have it down. They remember your name, which makes you feel welcome. The salon is kept spotless. Kudos ladies for doing it right!!

I love this location! The girls are so super sweet every time!! I recently left my wedding ring in…read morethe booth and didn't even realize until the girls called and told me!! They reassured it would be safe until I got there to pick up! Unfortunately I feel this type of customer service has gone down the drain, so it's a pleasure to see it still exists! Thanks a bunch Ladies! You always make my day!