Read entire post for update- Yeah, just don't. The owner is…read morenot very polite. I love red light therapy and options are getting slimmer in the area, but I'd rather drive a little further to enjoy the experience and invest in myself and my health. Underwhelmed and in a membership for 57 more days now (yes, I'm counting) until I can go to a place with better customer service --- Update: I believe in being honest in business and as a business owner, definitely think fair and honest reviews are important. I also think sometimes we are busy, human, stressed, multitasking... whatever. The first day the owner was here after purchasing my membership, I found her to be completely rude. I was taken aback by the way she spoke to me. Since, I have been here often, probably 4-5 days a week, and she is here maybe 3 of those. She has been courteous, friendly, and done an excellent job with customer service, in spite of my negative review. I don't even know if she has seen it, nor has she spoken to me about it, but having had the exchanges I have had with her since makes me think it was a 1 time miscommunication. I have found the rest of their staff to be friendly and proficient as well. So I'm updating my review to reflect a much better experience than my initial impression. Had I not paid for a membership I would have never come back. I might consider keeping my membership. #redemption

Went in 20 minutes before close (which I try not to!) and the staff was still so polite and…read moreunderstanding! Got a spray and it was so simple and clean!!! they had a great deal going! Definitely recommend!

Friendliest staff. Whoever does the hiring, I hope you know you have a great team. I'm Always…read moregreeted by my first name, the location and beds are always clean and the girls are always smiling and welcoming.

Love this location. Always had great customer service. Clean spa. Friendly staff. Smells good insideread more

I pay $15 per month for a monthly spray tan, which is an awesome price. Light, medium, or dark…read moreoptions, which I love and they usually last me 2 weeks. Add ons like the color accelator and scents are a few bucks extra. Everyone I have encountered at the front desk is so sweet and they run monthly promos too so if one tan is not enough, you get VIP pricing for additional tans. I don't use tanning beds (sorry, but they just aren't good for your health!), but the entire facility appears to be very clean. If you do the membership, just remember if you don't use it, you lose it!

I've been going to PBT on and off for years, mostly for spray tans. Last year I tried their 4-pack…read moreof sauna sessions with red light therapy and really enjoyed it -- it was warm, relaxing, and close to home. That's what made me decide to join a membership when I got an email deal in August. On 8/22 I signed up for the $49.95/month wellness membership, thinking it included the same sauna with red light I had enjoyed before. I was clear to "T" when I signed up I wanted what I used in the 4-pack and repeated to her that I was buying the membership with red light sauna and she confirmed with me that I was. Unfortunately, I never got to use it once. My first visit, the sauna wouldn't turn on at all and I was told a manager would call me (no one ever did). When I came back, I found out my membership didn't actually include the red light sauna at all -- and the one that does is $69.95/month, a price that isn't even listed anywhere. I was told "they don't really advertise it" by the Manager. Luckily, the manager was there that night and since I hadn't been able to use it at all, I cancelled that night and was told a refund would take 10-14 days (still waiting to see if it covers both partial August and September). The employees I interacted with were all friendly and tried to help, so I don't blame them. But the memberships are very confusing, and management really needs to train the team so customers know exactly what they're buying. Disappointing, because I was excited after trying the 4-pack, but never got to use the membership I thought I was signing up for.

(Interesting that I couldnt find a yelp for the west end location.) NOT FULL SERVICE. This used…read moreto be 'Club Tan' on Watson in Buckeye, a wonderful salon. It WAS a full service salon then, with full size hand towels and clean goggles ready for your session. They USED to have a little boutique with really cute clothes and cute jewelry to browse if you were waiting for a bed, but no more. I had a membership for 3 years before the new owner took over in 2023. First she stopped supplying goggles, then she took the towels away. That's when I quit. The first time i had to put my clothes back on my sweat dripping skin with no way to dry off, I was done. She doesn't keep the bulbs swapped out like the original owner did. The fact that the original owner had a service company come in regularly to change out bulbs BEFORE they burned out, so his clients always got what they were paying for, has been lost on the new owner and under her management was the first time I experienced a session without the full lighting I paid for. She also raised the prices by a lot for newbies. Why 2 stars and not a 1? Because the girls who work there are great, they get 5 stars!

My experience with Tru Tan in Queen Creek has been nothing short of frustrating, misleading, and…read moreunprofessional. I initially visited the salon in September 2023 to purchase a few tanning sessions before a cruise. The young lady at the front counter (likely a high school student) advised me that purchasing two months of service would be more cost-effective than individual sessions. I explained that I only needed one month, but she assured me I could "freeze" the second month for use within six months. That sounded reasonable, so I agreed and used the service for a few weeks in September. Fast forward to April 2024, the month I intended to use the "frozen" second month. Due to a back injury, I was physically unable to lay flat in a tanning bed, and as a result, I never used the service that month, yet I was charged for it. The real problems began in May 2024 when I noticed a completely unauthorized charge on my credit card. I returned to the Queen Creek location and was told they could not provide a copy of my signed agreement in person--I had to email info@trutanning.com. On May 5, 2024, I sent a detailed email requesting: * A copy of my signed contract * Immediate cancellation of my account * Confirmation that no further charges would be made to my card I received no response. I followed up with a phone call and spoke to a manager (possibly named Stacy) who informed me that I could not obtain a copy of the original contract unless I came in and signed a new one--which is not only absurd, but deeply unprofessional. Despite her verbal assurance that no further charges would be made, two more charges hit my account: * $112.90 on July 2, 2024 * $97.90 on July 5, 2024 At this point, I contacted my bank to dispute the charges and blocked Tru Tan from making further transactions. I also followed up with a second, more urgent email on July 7, 2024, reiterating my demands for cancellation and a contract copy--still no response. Since then, I have received 18 harassing notifications from Tru Tan stating that my "payment has not gone through," dated from August 2024 through May 2025. I have not used their services since September 2023. Their refusal to stop charging me and provide a copy of a contract I supposedly agreed to is outrageous. This business has: * Misled me into signing a recurring contract under false pretenses * Failed to provide a copy of said contract * Ignored multiple written and verbal cancellation requests * Continued to charge me and attempt further unauthorized payments * Harassed me for nearly a year with payment notices This is not just poor customer service--it borders on predatory billing practices. I regret not checking Yelp beforehand, as many others have had similar experiences. I strongly advise avoiding Tru Tan at all costs. No service is worth this level of stress, hassle, and outright disrespect for customer consent.

This place is absolutely amazing. Super friendly staff, clean environment. Lots of beds and…read morepackages to choose from. Cold towel in this blazing heat is so nice! This place rocks. 10/10 recommend

Laken helped me at the front desk when I explained what my goals were and what I was looking for…read more She took her time and explained all the options I had to choose from. She gave me tips how to get the most from my tanning and walked me back and explained how the bed works and made sure it was cleaned before I got in. Only negative I have for the location is that is seems old and needs updating, however the customer service was great and I got my tan in!

My husband signed me up for a program where he paid for one month and I got two months free. This…read morewas about two years ago. They charged my account for over six months. I never went to tan more than six times within those six months, even though they did not have a contract with me. Then they turned around and now they're trying to sue me because I won't let them charge me anymore saying that I signed a contract, but their attorney refused to just show me where I signed anything. There is no signature online for me because I never signed anything so therefore they are doing illegal practices and I'm gonna sue them for everything they are worth. Not to mention that every time I went into tan, the only tanning bed that was worth using was always broken, which was another reason I canceled with them. Now I'm being told I wasn't allowed to cancel, even though I never signed a contract.

Please run from this place! Avoid at all costs!! I've been trying to cancel my membership for over…read more2 weeks and no one from the company will respond to my request, they are dodging me intentionally to collect more money. 1. Beds are poorly maintained, outdated and filthy! Found someone's eye lash stuck to a bed I was assigned where the room was "cleaned" - the insides of the beds are THICK with dust, bugs and probably dead skin... one of the beds has a thick layer of grime in the hinges ( inside part of the bed) *** SEE PICTURES!!*** 2. No trial offers - no buy a week or buy 3 days trial... agreement only with minimum 3 month commitment. *** IF you downgrade your plan, be prepared to RESET your commitment term!! And then be prepared for you to have to chase someone down through all communication types for weeks to get a response / confirm your cancellation. - SEE PICTURES!! 3. Tan results are horrible!!! I was getting incredible results at other nearby local indoor tanning facilities, I just wanted to tab closer to home... big mistake!! 4. One of the girls boyfriend was hanging out in the waiting room while I waited for my husband to use a bed before me. and it was really uncomfortable as a female to have a boy just waiting around for extended time, not there for tanning. 5. Only one of each bed, plan to wait for other people to come out of beds. - level 2 = lay down only on a bed that looks like it's from 1995 - it's crusty inside and thick with filth - SEE PICTURES - level 3 = only stand up bed - it's decent, tan is 4 out if 10 though - level 4 = lay down only, it's got some gross filth built up inside of it. For a level 4 bed this bed is worse than the level 2 in regard to tan results.

I love love love this facility. I've been tanning for…read moreyears at the same location until it went out of business. This facility is so much more clean and the staff is super friendly, helpful and knowledgable! Ask for the cold eucalyptus towel....very refreshing on a hot day!

This used to be a great place until Chandler became part owner. They go thru staff very fast they…read moreare not trained well. And some of the staff is just Rud and should not be working in customer services. There are some great staff be they usually come from the Scottsdale location. The salon had a flood and never notified customer in the beginning. Then they even bill me that same day and then were closed for almost a month. Then there was never an email stating they were back open. When I want back the girl at the front desk was giving me dirty looks and when I said something she said I will show your rub. I requested my monthly back and to cancel. Do not go here!!!!!!!!!

I LOVE Sunchain tanning. Each spring I sign up for a Level 4 membership & get my base tan on before…read moreour annual beach vacation. I have considered using a salon closer to my house (as it's pretty far from my house) but every year, I talk myself out of it & return to Sunchain. I love the staff, everyone is always so friendly and addresses me by name when I arrive. The facility is always clean & I love how nobody is pushy about buying their lotions. I've heard about heavy sales pressure at other places... I can't stand that! I literally can't imagine using another tanning place. They have a wide selection of beds, their pricing is very reasonable. I have only used the stand up tanning bed. They also offer spray tanning, if you're into that. I like that you can manage your membership online- so convenient! If you're looking to get your tan on before your summer vacay, look no further - Sunchain has something for everyone!

Great beds, friendly staff, clean and good value. I highly recommend!! A lot of tiers and options,…read moresomething for everyone.

I never knew anyyyy business was over in this little parking lot but I was pleasantly surprised. I…read morewalked in to a completely empty place and was in and out in 15 min. The girl at the counter was friendly and answered all my questions. Even have me a tour of the spray tan facilities. I was impressed with how clean it was also.

The young lady at the front was super nice :)). She gave me a tour. I was impressed with all the UV…read morered light and spray tan extras! I will try them all. I already have color for the simple bed and feel my face tan! I can't wait till tomorrow for another relaxing time!

I will do this again. After many years of tanning, I have decided my skin and health are not worth…read moreit, so for my upcoming vacation. I decided to get a spray tan. I hate the procedure for the machine spray tan. I looked up a place online that was all natural and would not irritate my sensitive skin. The location is at a residence in my neighborhood, although I thought this was odd, it turned out to be a wonderful experience. I could not remember what the girl's name is that took care of me but she was very personable, made me feel comfortable right away. she explained the colors and pricing and followed up to make sure that I did all the prep necessary before my spray tan. Their website has good information on how to get ready for your spray tan and the Aftercare as well. I wanted to tan nude so that I would not have any tan lines and was worried I would not feel comfortable, this was definitely not an issue. From start to finish took about 20 minutes and I was on my way home. The price is definitely reasonable and they do have packages to purchase to save you even more. I used my credit card and tipped her in cash. Good job Bunzies! I will return.

I had a spray tan done for a wedding I was going to be in and was really impressed with how well…read morethe process went. My tan is still lasting 5 days later, it's starting to get patchy, but I was pleasantly surprised with the smell and how the owner was able to powder the sticky parts. I think the value was pretty good, I do think that the expected 20% tip is a little much since it's out of her home. Overall I'm impressed and would come back for another event