So clean, professional . This is my 2nd time here and I'm so happy that I found this place. I can't believe it took me this long to find this place. Don't hesitate and book. It won't disappoint read more

Came here for my first wax ever. Jadyn was wonderful. She made me feel comfortable and was so quick with the waxing. The space was small but calming. I get warm when anxious and it was a tad warm in there but other than that it was great. I signed up for the membership and will do this monthly now!! read more

Daughter was looking for a quick brow place and we were able to find a reservation last minute. Friendly service and quality of service was great as well. It was located in a building with many businesses so it was very simple just the way we liked. Thank you! read more

Had my first Brazilian today with McKenzie and she was so wonderful! I was so anxious being pregnant and this being my first ever. She did such a good job explaining the process and letting me know what to expect. Truly was not nearly as bad as I expected, looking forward to not having to shave anymore! Thank you McKenzie! read more

So I purchased a Groupon today for this company and tried calling them, and there was a message that said they only communicate via text messaging. So I booked my appt online and added a note that I had a Groupon. I was later told that I had to pay the difference in pricing because I used to have a membership. I stated I didn't remember ever visiting Hello Sugar and was told they used to be named Sugar Me Wax. I explained that I shouldn't be faulted for that because I was unaware that is was the same company, but per their Groupon fine print it should still be valid because I hadn't visited Sugar Me Wax in years(clearly lol) basically I was told the fine print was an error and I could cancel or pay the difference. I canceled. Classic bait and switch. Beware of this company. Thats why I canceled my membership when they were Sugar Me Wax because their business practices are shady. Guess bad businesses just get so many complaints and just change their name, but not practices. read more

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I will never go there again. Purchased a Groupon they will not honor. The terms says " The text says "Valid at any location in the Phoenix Valley. Not valid for clients active within the past 12 month(s)." I have not been there in the last 12 months." But now they are saying it's for first time customers only. Where is that listed when I purchased the Groupon? Very bad customer service!!! read more

Hello Sugar | Queen Creek - Brazilian Wax & Sugar Salon - The terms of the Groupon Hello Sugar will not honor. - Waxing Near Me - Queen Creek, Arizona

I have been twice for waxing and once for a facial. Love the girls and the job they do. Looking forward to my next service!

I love my sugar wax!!! I had never even thought about getting waxed before lol, but after 5 decades on this planet, I have shaved enough!!! I went online, saw the prices, and scheduled my appointment. It was super quick and easy! Then, I answered some easy questions and voila! I was scheduled. I got a few texts confirming my appointment time and even got a check- in text. After checking in, my aesthetician explained everything in detail and went to work. The salon has a really cool feeling. It's clean and comfortable. The beds adjusted so I didn't have to move around too much except to flip over and reposition my legs. I highly recommend the sugaring, which didn't hurt at all! I was a little worried, but my aesthetician explained everything as she went and I was immediately put at ease. I made a return appointment right there, and will be back in two weeks, when I should have another round of hair growth. She explained that as I wax more and more and get my hair on the same growth cycle, I should be able to stretch out my appointments. I really love this and everything is clean and smooth! read more

Do NOT let EMMA (Palette Collective Queen Creek) location touch your brows, she does not know how to tint or wax she will paint on your tint like a CLOWN I asked to view my tint because it felt like she applied it so sloppy and it was splattered all over my brows and forehead. She admitted to me that she has NO EXPERIENCE tinting yet she applied it to my face. I immediately asked her to remove the tint before it stained my face and did not allow her to continue services on me. I wasted my time coming here, I left without being properly serviced and I cancelled my membership and have asked for a refund (not received yet) of my unused $34.00 credit for today's date of service that I did not receive by a licensed professional. DO NOT GET THIER MEMBERSHIP, IF YOU LIKE YOUR BROWS pick another wax location. ZERO STARS!!! read more

As a member I was going to try this location because my usual technician at the East Mesa location was booked too far out to fit me in before my vacation to the beach. I specifically scheduled it for today 6/29 at 6:25pm so I was clear to go in the ocean after 24 hours. I arrived at the appointment 15 minutes early to the address that popped up when I scheduled the appointment, and where gps brought me to. I knock on the door at my appointment time and I am greeted by a confused gentleman saying this location has moved, and he was the contractor renovating this space. (The door still had the "hello sugar" decal, and there was no notice of closure.) I contact hello sugar at 6:30 (via texting because they do not talk to clients over the phone???) and I am instructed on how to get to the new location. While I am on my way I let them know I would be there at 6:45pm. I am then told there is no availability at the moment and asked if I could reschedule for another day. Nooo? That's why I had an appointment and I was never contacted, and the address was never updated on their google, or yelp listing. I arrive at the "new" location and I asked if they had anything the rest of the night because I'm desperate. Then they ask if the Tempe location would work for me at 7:00pm. How was I expected to drive from queen creek to Tempe in 15 minutes after I already drove 20 minutes out of my to get to the first location. This appointment was scheduled a week ago, why was the address not up to date then? Why was I not contacted by the technician or hello sugar with an address change? Or at the very least an update on google listings or yelp. I canceled my membership and I will find somewhere with better communication skills. Also - the reminders should state the name of the technician, and list the address the appointment was scheduled for. read more

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Emma did an outstanding job on my eyebrows! Emma was fast and efficient, knowledgeable and personable. This is my first time getting eyebrow tint and it won't be my last! It was a 10/10 experience! read more

I got a wax done here and had Alysha as my waxer and she was extremely professional and made me feel so comfortable. I would definitely recommend scheduling with her for any wax needs! read more

Riley C was amazing! She was quick while also making me so comfortable and talking through my Brazilian wax. I have never been comfortable waxing any part of my body as I have had bad experiences in the past. This was my first time meeting Riley and going to the queen creek location. It was amazing and she even convinced me to sign up for the membership! Now I'll be seeing her every month for a wax! read more

This was my FIRST ever wax and getting a Brazilian for my first was was ambitious to say the least. I was terrified and rescheduled the appointment probably 3 or 4 times from being so scared and life getting in the way. The building was easy to find per the instructions texted to me when setting up my appointment. Mariah greeted me with a smile and made me feel comfortable and welcomed. She answered all my questions and was very empathetic during my wax. It hurt a lot more than I thought it would and told me to take breaks, encouraged me to keep the deep breathing, and to scream in pain if I needed to. I never once felt uncomfortable, and she always asked if I wanted to stop, but her energy and endearing professionalism helped me to push through- because who wants to leave with a half finished wax job? At the end of the day, I am happy with the work Mariah did and I would definitely come see her again for any wax needs. The promptness of the text replies when scheduling and then rescheduling when I needed it. All around great customer service and welcoming staff. read more

So firstly some context about Sugar Me Wax's Queen Creek location. It is a single room within a facility that houses 20 or so different independent businesses, all with their own single rooms, like hairdressing salons, etc in a very intimate setting. What this means is that Sugar Me Wax is housed in a tiny room in which only one client can be seen at any one time. There is no waiting room or place to check in. I showed up for my appointment at 12.40, five minutes ahead of schedule. The door was locked, the curtains were closed and I could hear voices. So I took that to mean there was still a client being seen. Having been to this location on a couple of occasions previously, the door has always been open and the curtains open when they are ready for their next client. Rather than stand outside the door, I went to sit in the lobby area of the overall complex, knowing there is only one way in and out so I'd see when the client left. Sure enough, about 10 minutes later, a lady came past from that part of the building. I wonder if that was her? So I wander back but the door is still closed, the curtains still drawn. So every 5 minutes I wander back to see if the technician is ready but every time the door is closed, the curtains drawn. Finally after half an hour I go wander back and stand outside the door and someone comes around the corner and says out loud so everyone in the building could hear, "Are you here for your Male Brazilian. I'm afraid you've missed your appointment." So I proceed to explain I've been here the whole time waiting for the door to be open and she apologizes and accepts its her fault after she questions why I didn't knock. "I'm not going to knock if I think you've working on a naked client I explain." "Well I'm sorry" she says, "but I'm booked back to back. Would you like me to see if I can get you in to another location?" "No," I explain, "I live 5 minutes from here, that's why I booked it. It's 1.15 now, when is your next appointment?" "2 pm" she says?! "Ok, can we do it now?" I say. "No, it's my lunch break." "But you've just had half an hour sitting around," I plead. My wife was booked in for next Friday, once I told her my story she asked me to cancel her appointment. So they have lost two customers through the rudeness and unprofessionalism of this employee. We will not be going back and we would not recommend this establishment for you either. read more

Hello Sugar | Queen Creek - Brazilian Wax & Sugar Salon - The cheek of it! - Waxing Near Me - Queen Creek, Arizona

i saw a promo pop up on instagram, took the chance of trying the place out. if you are someone who waxes they own punana at home... this is a game changer. it usually takes me two hours to do a bikin wax at home becus of the (many) breaks and awkward positioning when trying to wax. i was in and out of the room in 15 minutes! shianne was my esthetician. she is calming and has a down-to-earth vibe. in addition, shianne was professional and walked you through the process to insure you were comfortable. WARNING: once you wax you legit can not go back! the difference in appearance and softness is amazing compared to shaving. i highly recommend this place :) read more

I just had an appointment with Riley and she was amazing! She was quick and made sure she got all the hair. She made sure I was comfortable...While she was waxing she would tell me to take a deep breath which really helped me relax! I'm definitely going to book another appointment with her! read more

Great experience. Riley was great and fast. Made me comfortable the whole time. Highly recommend her!

I have just relocated from Northern Nevada to STV, and have been on the lookout for a new eyebrow lady that wasn't 1hr away. Lexi (at the Queen Creek location) was friendly, kind, and explained what she was doing BEFORE she did it-- super helpful! Will definitely be booking with her again! read more

Hello Sugar | Queen Creek - Brazilian Wax & Sugar Salon - Located inside here, suite 12 - Waxing Near Me - Queen Creek, Arizona

Shiloh was amazing! She was also very fun to talk to which made the appointment go a lot faster! She was also great at waxing! Everything went really well. read more

I give this place 0 stars but I probably have to give one star. I called to get address from 8am with no answer. I walked in her room at 10:05 had to use restroom due to water intake this am. She wanted me to goto my email and find a consent form which was never ever sent. She looked at her phone to send me a screen shot and I said how will I fill out if your sending me a picture. She wasn't even ready sitting on her phone table not dressed with paper cloth. She said hurry because now I only have 10 min for your wax. I said oh I do not want you to rush? It's a Brazilian? She said no I have time! Funny when the salon FINALLY ANSWERED and new I was lost they said I have a Grace period til 10:10??? ((Obviously not true)) then she said 1 min later it's now 10:08 and she said your going to log in and fill it out (again not my fault never sent me a link) and as she is doing so and getting flustered she said you know what I'm not going to have time! I told her how I live 20 min away mind you I'm a single mother of six and I work full time? Was on time for my appointment and called several times. I said are you getting a attitude because now she turned rude! She said no I said can I get the managers number of course she didn't have it! I said no worries I will Yelp it and call ((if someone even ever answers)) DON'T TRY IT EVEN FOR THEIR PROMOTION! I mean not worth the drive or attitude or lack of Communication. I now wasted day off, time and gas! Y'all should be considerate of peoples time too. Look at my email no link! Look at time I walked out and they said Grace period is 10 min! Riley was rude and not at all considerate or even kind. Glad she didn't take it out on my V. But not cool! read more

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I had my very first Brazilian was with Mariah today. The appointment was easy to make thru the text messages . Although I was a bit nervous, Mariah made the whole experience very pleasant. I'll definitely see her again later. read more

I've been coming here for about 6-7 months now and I love the sugaring services that are offered! Lexi is amazing and makes the process less stressful when it's your first time. I get the Brazilian and underarms both sugaring and i like it much better than regular wax. It's quicker and less painful/uncomfortable than having hot wax on your skin. My mom just started coming here too and she was happy with the service Lexi provided as well! I would recommend anyone that is interested in trying sugaring and make sure you book Lexi! read more

I booked through them during a deal. Of course, I was her last appnt for the night at the Queen Creek location. 1- I didn't know the doors locked after a certain time. So I tried calling and it went to their voicemail system. I had to walk around to figure out where I was supposed to go, until someone walked out and I let myself in. (Try to be informative to those that are new and not familiar with the building by telling them when booking the appointment) 2- it was a quick appnt, maybe 20-25mins. However, later on I noticed why one side of my skin was hurting it was Bc she burnt my skin and didn't say anything. She missed a few spots and didn't bother to use the tweezers where needed. 3- then she proceeded to talk about their monthly membership. If u gave me poor service during a promotion you had I would never sign up for a monthly membership. 4- give your full service and care during a promotion just like you would treat your customer if they were on the monthly plan. -Overall: Won't be coming to this place again. read more

This was by far the worst waxing experience I've ever had. I took advantage of a bikini special and wish I never did. It was a complete waste of money and was the most painful wax I've experienced. Tons of missing hairs and lower back is covered now with red bumps and still have not gone away. The aesthetician was 15 minutes late because the lady before my appointment was late to hers and she rushed through my entire appointment. Horrible... Do not go here! read more

Riley C was great! She was super nice and made me feel really comfortable. My wax was quick and relatively painless, I will definitely be back read more

This was my very first time getting waxed ever. I was a bit nervous but with casual conversation and basic questions, that was all turned around. From being nervous to talking about my weekend plans makes it fly by quicker! I'm definitely wanting to come back and I've already scheduled my next appointment! read more

I've been going here to see Lexi for a few months now! She is amazing and very professional! I enjoy the monthly membership as well. I will recommend this place to anyone! read more

Today was my first visit to Sugar Me Wax after a horrific experience I had at another company not associated to this place. Rose did a Brazilian on me and was really knowledgeable and friendly. I have sensitive skin and her technique didn't leave me bruised at all like I have at another company. It was also a lot less painful. Don't get me wrong.. it hurts but this was a night and day experience for me compared to where I went before. I ended up signing up for a membership so I can regularly come back every month. Thanks! read more

Alida did my waxing and TBH I think this was the best waxing I ever got. Thank you so much!!! If I ever end up here again I'll definitely come back to u!!!! read more

I'm new to the area and needed a go to place for waxing. One of my friends referred me here and I'm glad she did. Lexi was great. She made my wax session as comfortable, quick and efficient as possible. The conversation was easy and parking was simple. read more

Very impressive service! Informative and kind. Waxing is not the sort of thing you want to have done without the knowledge and expertise of a serious professional. These folks are great! I've tried many establishments for this type of service for men and have found that most are clumsy or not gentle. SMW was fantastic! Gentle and able to ease the general pain. Not something I've always experienced! Definitely a go back again and again for this very satisfied customer!!! read more

I love getting waxed here at Sugar Me Wax. I specifically like getting waxed by Kristen! Kristen sincerely cares about her clients and such a sweetheart! I would highly recommend Kristen to anyone, especially if you don't feel that comfortable at first because she definitely makes you feel welcome and comfortable. It's never awkward and she always holds a good conversation! Love it here! read more

I would highly recommend Sugar Me Wax to anyone! I had my first wax this morning with Kristen and I had a wonderful experience. She was professional, made me feel extremely comfortable and did a great job. She answered a ton of questions that I had and took the time to make me feel important. I will definitely be going back on a regular basis. read more

Kristen is the best waxing specialist I have ever been to. She makes you feel completely comfortable and makes good conversation to distract from the inevitable pain of waxing. Going in for my first appointment was nerve racking, but after talking to Kristen, I questioned why I was even the slightest bit nervous. I have been back a couple of times and signed up for their membership (which is astonishingly cheap) so that I can come back for another service once per month. Kristen is very knowledgeable and efficient. I wouldn't begin consider going anywhere else. Whether you're a first timer or a veteran waxer, I recommend this place. It's clean, comfy, and welcoming. When you've got a great place with amazing professionalism, you've got no room to be nervous or shy. read more

Riley did an amazing job. She was friendly and waxed quickly but throughly. It did hurt but not as bad as I thought.

It was ok but I would never come back this was my first time being seen here i go to a different waxing place and they are able to remove all of my hair I went to sugar me wax and she missed a whole bunch but its cool I just know this was my first and my last ill keep going to where I was previously I only went here because of a friend but now I want my friend to try where I go read more

Another great experience at Sugar Me QC. This time it was last lift and tint. Lexi was fast, thorough and took great care of me! With COVID changes they can't do the regular facial wax I have a membership for, but was able to apply my membership fee toward the service which was very nice. Thank you! read more

I had a Brazilian done by Kristen. I came all the way from New Mexico and I saw such good reviews. Well the 6 hour drive was worth it! I was a little nervous going in but she made me feel so comfortable. I was originally going to get sugared but I got waxed instead. I have to say she was the sweetest and did the service in a quick way where it didn't feel at all like I was getting something painful done. I highly recommend her! read more

I have gone to almost all of their locations (Queen creek is newer) I've been getting waxed for about 2 yrs now. I love them.... really I do. I love that now they've got a closer location to me. Kristen is awesome. If you're shy or insecure... no need to be. Seriously the professionalism she has! Amazing. She is great with recommendations of wax vs sugar and which areas to use them on. If I've ever had any issues it's been addressed very quickly. )my skin reacts differently sometimes) the staff I've encountered at their locations are always very nice. Their rooms are super cute. Now I can't write an amazing review with out pointing out some bad thing, wouldn't be fair- right? I've only had one gal ever that I'd never go back to. She was totally a right fit for me. She has moved in to bigger and better things I'm sure. I'd say go for it if you're nervous about your 'first wax or sugar' you will never regret it. read more