so this time I called for an appointment and I immediately got a text which I corresponded with and made an appointment with ease. Then "Bam" done! The transition of , without actually speaking to a real person, was the easiest thing I've ever done. Today was my day and Devyn did it again!!! Professional all the way around, Thankx Cosmos!!! read more

Very disappointing experience. The service did not meet my expectations, and the staff seemed rushed and unprofessional. I left feeling unhappy with the quality of the work, especially considering the price I paid. Customer service was also lacking when I raised my concerns. I would not recommend this salon and spa based on my experience. read more

I love getting my hair cut here. Kimberli took such great care of me today and I couldn't be happier with my haircut. She gave me such a sick style too and she's so sweet. The new massage chairs at the wash bowls are so relaxing and the products they use make my hair feel so clean and soft. Highly recommend this place for a relaxing time and great results read more

I just got my lashes done for the first time in soo long and I'd love to share that I'm obsessed, my lashes have never looked so great! I trust Lily with my whole heart to do my hair so I decided to put my lashes on the line this time with the lovely ladies at cosmos. I absolutely loved the service and am obsessed with the outcome of my lashes! Emily did absolutely fantastic I would have never guessed she was just starting. She played really good music and was great with convo but understood when I wanted to sleep lol. Ladies if ur looking for a new lash lady that's nothing short perfection-go to emily!! read more

Tina gave me a medi & pedi, she is kind, gentle and well done with her 16 + years of experience. I really enjoy how present each person who works there is with the clients they work with. They genuinely care. There is so many salons I have gone to that here they speak Vietnamese with each other and barely have presence with the client. Not this place! Cosmos is my go to nail salon!! read more

Jaime did my hair for 6 years and did an outstanding job on base color coverage of grey and my shoulder length cut and style. She is very talented. Notice that my comment is "past tense"? I have left this shop over their new scheduling software that demands that you leave a credit card on file to confirm any appointment. No card submitted via their text confirmation and your appointment automatically cancels 24 hours later. This credit card is charged $50 in the event that you cancel within 24 hours of your appointment. 6 years of appointments every 4 weeks to the tune of $135 a shot is a lot of spend at this salon. As a victim of identity theft, I would not give them my credit card. Consequently they would not employ any kind of workaround and were willing to lose me as a customer. Amazing in this economic climate. I caution anyone interested in Cosmos to go in with your eyes open. They have lost a lot of stylists lately, in addition to me as a solid year round client. I am questioning the overall management of Cosmos. Wondering if the owners and management team need to take a hard look at what's happening. If you don't value your customers or stylists...what are your real business values? I predict that fancy new Med Spa of yours may struggle. Good luck.... Yeah, no. read more

I've been going to La Vida (sister day spa) for several years and decided to try Cosmos as there was a monthly special for the Brazilian Blowout. The receptionist made it such a hassle to get this scheduled and then I come in for a consult and was scheduled two weeks out. I don't think the service was done correctly, I've been doing them 2-3 times a year for the past decade, so I'm pretty sure I know when it's going to take or not. The technique wasn't correct, she only did three passes on my hair with the flat iron, not the 7-10 times it is usually done and she did not section my hair correctly to ensure each strand would be treated. At the end I asked if I could come back in three weeks if I still noticed frizz and I was told that the service wasn't guaranteed. At checkout, I had to remind them three times that I was using the monthly special. Pretty meh. read more

Great salon.. love my gal, Hollli! Very professional and a great stylist ! The reception area is friendly and nice.

Kaitlyn Morgan did a superb job deep conditioning and styling my hair for a special occasion. She took her time and explained her techniques which will help me in styling my hair at home. The front desk was polite and efficient and the salon is clean and stylish. +++ read more

I scheduled my son for a haircut through the website that stated, they did men's haircuts. I brought my son in and showed them a picture. It was a shaggy hairstyle. The hairstylist immediately said she did not feel comfortable doing men's hair. Although I appreciate that honesty.She was labeled as someone who was able to do men's hair on the website. I was redirected to a manager who tried to tell me that they did not do close cuts or use clippers at their salon. She said, if I wanted that type of haircut, I'd have to go to a barber. This confused me as they clearly stated that they did men's haircuts on the website. She told me there was a difference between a barber and a hairstylist. Their website clearly states that a barber or a stylist could make men look great. So what she told me right there in no direct terms was that their company does not have the confidence to do short haircuts or men's hairstyles whatsoever. She tried to scramble around to overexplain why the stylist turned our hair cut away instead of just apologizing that the haircut was not scheduled properly in their system. At that point I had lost all confidence that my son would look decent at the salon, and we walked away. My irritation with this is that you should not advertise for services you don't feel confident in providing. It wastes people's time and money. read more

I've tried several salons since moving to Apache Junction, Arizona, and my search is over!! From the friendly receptionists to the beautiful salon, Cosmos is now my go to place to get my hair colored, cut and styled! I've had some really bad experiences with other salons and stylists in the area, but my Cosmo master stylist Cynthia is perfect! Cynthia takes the time to discuss my hair wants and needs. As a slightly older woman I really needed help with my hair style and color. I'm not really into all the new lingo and what my options are. I have longer hair and wanted a very natural looking color and an easy, but hip, looking style. Cynthia did an amazing job!! I'm ecstatic with my hair! Thank you so much!! read more

Hmmm....on the fence on this one. Paid LOTS of money to have a Master Stylist do my hair. First visit I couldn't have been more pleased. Last visit, terrible. Uneven haircut, hair damaged beyond repair...you name it! All this from a "MASTER". Thanks...for nothing. read more

Overpriced, weak management and no customer service but stylists are great. Over 5 years prices keep going up, the front desk staff is unfriendly, unresponsive, and lacks knowledge along with empowerment. If you have basic needs this place works but if you want a warm welcome, questions answered, or enter I to a contract for blowouts then this isn't the place for you. If you have extensions then I wouldn't go here either. While their only went stylist is amazing, she's the only one and the explanations of why it costs $500 to remove and reinstall hair is lacking. I found that LUV not only took time to answer my questions but also only charges $250 and no charge for a move up. Also kids cut prices are ridiculous. Management is unresponsive and Secret at the front either has a learning disability or an inability to smile, follow up, answer questions, or think on her own and is very disrespectful. I was gracious and patient for far too long. read more

I've been going to the med spa for a couple of years now. Ashley does a fantastic job and is such a delight to visit with. She listens to your needs and provides suggestions and options for services. No pressure environment. You leave feeling fantastic!! Oh yeah the new Lavida salon is beautiful! read more

I got my hair cut and colored and absolutely loved the results. Hair was nice and super straight at the bottom in a smooth bob. I've never had a better cut for that hair style. And I'm almost 40. read more

I go to Cosmos for so many services. It's a great one stop beauty shop. Kimberli is a great master stylist who is always willing to achieve the blonde I want and be patient with my indecisive hair length decisions. Ally is also wonderful for lashes and spray tanning services. The salon staff are communicative, understanding and always pleasant. I love having this place so close to home! read more

Great customer service at the front desk and the stylists know what they are talking about! I don't know what these other reviews are, but the prices are fair considering the neighborhood the salon is in has other salons beat for affordability ! Other salons charge me around 300-500 for custom colors in the same area! and luckily this place has quality work for decent prices. I got my hair done by Devyn and she's amazing read more

Management is very unprofessional her name is Heather... this place has gone down hill. I've been going to this salon for almost 18 years, I have been a loyal customer. Then I was disrespected by Heather saying I am a problem customer that she has received feedback from several employees there that I am never happy with my hair and that is so not true. I had an issue 1 time many months ago because I left there and the sides of my hair by my face was blue and was told just to wash it and that will come out and it's toner that was left in my hair. That bothered me because the last thing I wanted to do was go home and wash and blow dry etc. this last time I was there I had to see a different stylist her name was Jaime. Something wasn't right with her she kept asking me the same questions over and over again and I thought maybe she has a memory issue so I kinda felt bad for her but she is young but then she started making rude comments saying things you shouldn't say the first time you meet a customer that's when I thought she was under the influence with something. Very dark energy! I left there with my hair having that blue tent on the sides I wasn't happy and was trying to see if this can get fixed because I had a special occasion that evening and I couldn't go looking like I did. So out of almost 18 years of going there I had less than a handful of times where I voiced a concern. I don't think I'm a problem customer!!! If I had as many issues that HEATHER claimed I did why would I drive all that way there to get my hair done every 8 weeks for almost 18 years?? There are so many salons out here. HEATHER was so unprofessional with no compassion to her customers. The customer is never right as they clearly don't care. I have been going to Cynthia there all this time. Heather states that she has received a lot of feedback from the staff there including Cynthia which is hard to believe. I'm still shaking my head with what happened as it really bothered me. Just be aware if you go to this salon and get services and have an issue with something don't voice your concerns because they don't care and the customer is never right in their eyes! They will rather push a loyal customer that has been going there for 18 years away than making a simple issue right. This use to be a very nice and classy salon now it's gone completely downhill since the previous owners sold it. Management needs to be replaced asap before this company loses all their customers. If I could give zero stars I would! I never leave reviews but this time I felt the urgency too!!! BE AWARE read more

I have been going to Cynthia for double digit years. I started back when the original Cosmos was on Gilbert and McKellips. Cosmo doesn't own it any more but as long as Cynthia is here so am I! She does an excellent job! I always get compliments on my color. She gives the best scalp massage I have ever had in my life. read more

This review is as much for LaVida, the sister spa (https://www.yelp.com/biz/lavida-med-spa-chandler) as it is for Cosmos. As someone who has been getting treatments from medspas around the country for about a dozen years AND as someone who has managed them, I am uniquely qualified to give these two businesses an AUTHENTIC review. Desiree does my treatments: I have visited LaVida twice and Cosmos once (so far). She has done threads (pods), Sculptra, Botox, Restalyne.... If you want these types of treatments, don't just use anyone....especially people who refer to themselves as "injectors". Desiree is an aesthetic nurse who has about 6 years in ICU. She always does a complete consult within a budget I set and the results have been nothing short of EXCELLENT. No pain...She uses lots of lidocaine (again, no pain)...She always has the office follow up. It is a professionally run business. Mushi is the owner and she is equal parts (to this client), creative and businesswoman. We need more of these in Arizona. My advice: If you are looking for someone to touch your face -- the first thing people see -- Don't just see "a nurse" or a "nurse injector" or worse, a Naturopath....See someone who works in WESTERN medicine....with solid experience in other areas (like ER and ICU) who also is The office staff is friendly, informed, helpful and there is no drama. They do not try to upsell you with services or products you don't need. Love your face? Trust it to an aesthetic nurse like Desiree. Hate your face: Same thing: Trust your face to Desiree. read more

My hair was way overdue for a cut after my hairstylist of 12 years quit doing hair. I scheduled with Christopher for a cut and style today and I can't be more pleased with how it turned out! He was very friendly, fun and polite to speak with. He listened to what I wanted and delivered. He layered and texturized my thick heavy hair, it feels so much lighter. Love it and I will be back! read more

I have gone many times, different places for botox injections. I even had a plastic surgeon inject my forehead. Almost always, it results in a droopy left eye, which has come to my attention, is a very common but unfortunate result. I decided to try Ashley at Cosmos because a friend of mine told me how precise and excellent she is. I'm so glad I did. Ashley takes the time to explain everything and studies your individual needs and is genuinely there to make the client happy. I've never had the excellent results that I have had from Ashley (Cosmos). Without a doubt, putting your trust with her will benefit anyone who goes there! Thank you Ashley, Jan read more

I got my lips done and spent about $600 for them to not even last me a month... not sure what product they use but definitely not worth the cost for them to not even last a month. Extremely disappointing and would not recommend to go here for any skin or treatments at the Medspa. read more

I received a dermaplaning session here, which involved exfoliation by scalpel ie removing peach fuzz. There is no facial associated with this service, but that is to be expected with its low price. The woman who did my dermaplaning was great. I really felt she took her time to make sure I was getting the real deal. As for the salon itself, it's clean and spacious. It was pretty loud around the time I was there so I'm not sure how anyone would have a relaxing spa experience ie facial. Having that said, this seems more like 95% hair salon, 5% medspa. I only tried out one service but in the future, I'd likely try out a hair service rather than something for my skin. They do however run very affordable deals/promos that are advertised via their email listserv. read more

After trying to find the right place for my well needed massage and asking my Arizona yelp friends for some assistance it was recommended that I come here. Thank you yelp!!! Colleen was just what I needed she greeted me with the biggest smile and a handshake and I told her I hope she took her vitamins today because I needed a real deep tissue massage. Well I received the massage I sorely needed and I specifically needed extra attention to my lower back and she worked out all my kinks and pains so I can continue on my trip in Arizona!!! Thank you Colleen for being so great and giving me your contact info for my next journey there. I highly recommend Colleen for not just a great massage but also for being so incredibly nice. P.s. Sorry if I was snoring. read more

Cosmos Salon and Spa - Cosmos - Mesa AZ - Hair Salons Near Me - Mesa, Arizona

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Hi everyone! Maddie is the best design person you could possibly have at the Cosmo salon & med spa! She is attentive, listens, looks at your face, your personality and designs the right look for you! It is quite amazing! Thank you Maddie! I love my hair! read more

I had an appointment and consultation with a stylist name Stephanie today. This was my first time back to Cosmos in years. I was really excited because before I moved away I used to love Cosmos. She was very rude and abrupt and rough when she put her fingers through my hair. I got the feeling she did not want to do my hair because she kept making excuses about why she didn't have time to do what I needed done.... I was trying to explain what I wanted she kept interrupting and didn't really listen. She told me she had another client under the dryer.... as she so I felt pushed out. The salon was completely empty so she said it's too bad I don't have time because this would be perfect because no one's here... Weird. I could not get out of there fast enough and was very grateful to say I would reschedule even though I had no plan to do so... I think I really dodged a bullet here Later after the manager from Cosmos read my review they contacted me via text to ask if they could call me to discuss what had happened. I told them they could call me anytime Thursday or Friday and I would love to talk to them.... well... they never called me back... really disappointing read more

I had a wonderful experience with Maddie. She took her time to get to know what I wanted and my haircut and style turned out exactly as I requested. Maddie is super friendly and makes you feel at ease. This salon has a great vibe and all of the salon staff made me feel welcomed. I highly recommend giving Maddie and this salon a try. I love that you can book appointments online and get text reminders. Be sure to check out the salon website for new customer promotions. read more

My need for a fresher look & something new brought me to Cosmo's Salon & Medspa. I was introduced to Ashley who could address my want for fillers who not only educated me but helped me on how to better address some changes that have taken place through the years. I am so happy with the results, a more defined finish but yet soft look. I would highly recommend Cosmo's Salon & Med Spa, this is a "One Stop Shop" for all Ladies! A perfect gift to myself!! ... Hint: ...A Gift Card would be really nice in the coming Holidays!! MaryHelen read more

There's so much I like about Cosmos, the front desk staff is friendly, the reminders of appointments, the selection of great hair products, and most of all, my stylist Ali...she is amazing!! I have always been seen on time, and she always does exactly what I ask for!! read more

I highly recommend this amazing salon. I have been coming to get my hair styled there for close to ten years now. Jaime is my stylist and she always does a spectacular job on my hair. She is an amazing stylist, colorist and cuts my hair beautifully. All the staff there are friendly and this salon is top notch in my book. read more

Shawna and the Medspa team are always amazing. Very knowledgeable and professional. They make you feel special as soon as you walk in. Highly recommend any service...Especially with Shawna and Rae! read more

Ask for Ali as she is an exceptional colorist and stylist. She takes her time and is very professional. You'll love her personality too! I have been visiting Cosmos for almost 7 years now and have never had a bad experience. read more

Really disappointed. The lady who gave me the quote for injections and thread lift was amazing! Really liked her. I called back excited to make an appt and was told I couldn't make one. That United Medical Credit had to talk to them. Which they already had prior to my consult and United Medical Credit needed an appt to be set to issue the loan. I told Cosmos receptionist, and they still wouldn't make an appt. So I let United Medical know I wasn't gonna get the procedure as they proved very hard to work with. My procedure was $2440 and I was approved for a lot more. I really don't understand why they made the situation such a bad experience. It was guaranteed money. read more

I had my hair cut done at Cosmos today. Kimberli did an awesome job. I was able to get in very quickly and the staff is awesome. Great prices, service and always friendly! I highly recommend this spa so many services offered Uber one roof! I recommend this spa to my family and friends and anyone looking for a great read more

I have had two dermaplanning treatments from Tatum at this MedSpa. Tatum was very professional and provided an excellent exfoliating service. The front staff is professional and friendly. They are not pushy with up selling items or services. They are easy to schedule appointments with. I also just finished a dermasweep facial with infusion. Tatum performed this procedure as well. She is very personable and thorough with her work. You won't be disappointed with this MedSpa read more

Worst customer service ever. They screwed up my appointment, made me come in for a consult but then failed to actually schedule my service. Heather is a joke of a manager and clearly has no respect for her customers or the staff, nor does she have any business running a car, let alone a salon. read more

My fiance was looking to get her nails done the day before our wedding so she booked a week in advanced. She contacted them to try to add an appointment for her sister at the same time, at that point they let her know that their tech that did dips no longer worked there, I understand that things happen but they never made an effort to let her know ahead of time, so she would have just gone in for her appointment and not been able to be helped. Then after that she tried to still make it work and asked to get another type of nail done and they just pretty much just told her that they won't be able to do it and tough luck. They made no effort to try to keep her appointment and then just stopped contacting her when she said she was upset. Just really bad customer service. read more

I went for the med spa but was walked through the hair salon and wow, what a beautiful salon! All the staff were so authentically nice and it's an upbeat environment with a chill ambiance. Meaning the décor is classy & lively but the voice volume level was low. A great place to feel pampered. I saw Desiree on the med spa side and she was refreshingly what I've been looking for, a certified injector who has a really good eye for facial balance, and a bomb a** personality. I was thrilled with my results instantly. Although this probably shouldn't mean anything to me, she was happy too. It's a nice touch when you're getting a service so that you can look/feel better, and your injector tells you that you look great. Oh, also she is skilled in using the cannula technique which not many here in the valley are, so if you prefer to be poked way less, go see Desiree. I've been doing the filler thing long enough to know when I've found a gem. They also followed up with me the next day to make sure my recovery was going smoothly. All in all, a top notch business from beginning to end. read more

A couple weeks ago I got my wife a dermaplane facial with Shawna. My wife said it was absolutely amazing. She said Shawna was super knowledgeable and made her feel very comfortable the entire time. Her skin is still glowing. We both will recommend Cosmos and Shawna!! Awesome job. read more