GOING DOWNHILL FAST!! My husband and I having been coming to Palace Nail Lounge since 2019 on a regular basis. Over the years, we have brought many friends and family members to this place. Whenever we have visitors from out of town, we bring them here. We've brought many local friends here as well, many of whom are now regulars in this salon. We are now a family of 4, to include my 87 year old mom and 21 year old niece, who visit this salon regularly for pedicures and manicures. Sadly, as their business has grown, the service has suffered greatly. In March, a few friends from high school, in town and out of town, got together for the weekend, and l booked our party of eight here for manicures and pedicures. During our pedicures, the owner/manager Denny brought around a game wheel to spin for prizes. All 7 of my guests won a prize. When I spun the wheel..."Not a winner." Denny moved onto the next guest. I thought this was odd customer service for a regular client who just brought them 8 pedis and 8 manis. Whatever. Later that weekend, an out of town guest handed me the coupon she had won for a #3 pedicure, since she couldn't use it. In August, our family of four was getting their regular pedicures, when my husband jokingly told his nail tech to tell my mom's nail tech to put a POOP EMOJI on my mom's big toe. Poor taste on his part? Absolutely. But without even asking the actual customer, the nail tech painted a POOP EMOJI on my 87 year old mom's toe. Unbelievable. Since she doesn't see that well, she thought she was getting a flower. When it was done, I explained what it was. The nail tech offered to remove it, but mom declined so as not to make a scene and stay longer to redo the whole nail. The nail tech disappeared, and we never saw her again. Instead, Denny offered to try to cover it up. Mom agreed, and he painted white polka dots over her big toe nail. Now we have a POOP EMOJI in a snow storm. At that point, mom was done, so we paid and left. Denny CHARGED HER FOR THE "NAIL ART," despite my comment that she should not be charged for that.We called the day before Labor Day and made appointments for 2 manicures and 4 pedicures on Labor Day. After setting the appointments by phone with one employee, Denny got on the phone and finalized the appointments, repeating back to me multiple times 2 manicures and 4 pedicures. When we arrive, one was taken for nails, and the other 3 of us for pedicures. And we waited. And waited. After about 25 minutes, I got up and asked about my manicure. It wasn't scheduled. His assistant/female manager asked if I could come back another day for the manicure because they were so busy. Um, no. That's why I made an appointment. When the nail techs show up to do our pedicures, I tell my tech I want the #3 pedicure and give her the coupon I got in March for the free #3. She didn't know what to do with it. None of them did. The assistant manager comes to the back and says "You get #4." "No, I just want #3." "You get #4." "No, I just want #3." "You get #4 and just pay the difference." "Fine, I'll do #4 and pay the difference." Mom got a pretty flower on her toe this time, and my husband's nail tech said, "No more POOP EMOJI." They remembered. When we went up front to check out, I handed Denny my coupon for the free #3. He responded with, "This is for a #3. You got a #4, so you cannot use this." WHAT???? I told him I asked multiple times for the #3, but his manager/assistant commanded me to get the #4 and pay the difference. They had a brief conversation with each other, I paid the difference, and we were on our way. Again, we discussed the POOP EMOJI on my mom's toe last time, that she shouldn't have to pay for her flower design this time. He rudely laughed, then CHARGED HER AGAIN for the nail art. This time the price for the "art" was even HIGHER than last time! Do they just make up prices as they go? As a side note, when you check in, they print a ticket for your service with two different prices, and it goes with you to your service station. Our tickets said #4 (with 2 different prices) before we were ever seated. Nobody asks what you want until they give you the menu in the back. They probably go with the service you got last time, but what's up with the two different prices on the ticket? My ticket had two prices, though they supposedly only booked me for one service. Then there's that darn "summer special." What a scam. None of the employees could even tell us what the "extras" were. But, we got charged for the summer special every time. Denny has asked us multiple times for a Google review. He does that when he makes his rounds through the salon, talking with clients. He'll even set up your phone, click 5 stars for you, before you comment and send. We won't be back again. Here's your review, Denny. This one's not worth the drive. Look elsewhere if you want good customer service. read more