Thank you Chris! I found him searching for a mobile mechanic on Yelp. I'm so glad I found him. He…read morecommunicated clearly and came out to check on an oil leak that started after I went to Jiffy lube on highway 6. Good news for me was that my oil leak was caused from a horrible oil change and filter was loose. I had Chris do an oil change and cabin air filter. He is trustworthy and honest.

Did not give me the courtesy of a response to my request for a quote on my Dodge Durango problem…read more If you don't work on my brand of vehicle just say so.

Prior to my April 8, 2025 purchase, I noted a few concerns with the vehicle that CRU ensured me…read morewere being addressed. It was also mentioned that a thorough inspection was done prior to my purchase and that CRU vehicles are held to a high standard, hence their pricing is firm. I reached out to Todd via phone and email May 12, 2025 to discuss the issues below, with no response. Completed Repairs: Vacuum pump leaking; Vacuum Pump Gasket R&R = $584.78 Front Wheel Hub & Bearing Remove & Replace = $1,312.12 Front Drive Axle Remove & Replace (New-Remanufactured From Land Rover) = $2,101.51 Main Battery Test Failed; Remove & Replace Battery = $480.37 Needed Repairs: Hood shocks needed U joints leaking Low coolant in reservoir but no visible leaks Valve cover gaskets leaking Transmission pan leaking Both left and right high-pressure power steering lines leaking Front differential leaking Remove & Replace Battery (Stop/Start) There was also an issues with the title where the incorrect title was provided to me, which caused confusion at the DMV. This issue was an inconvenience but rectified within 10 days. Elaine was my sales rep and she was very helpful and responsive.

I wasn't actively shopping for a car, and the last time I had contacted this dealership was over 60…read moredays earlier. A salesperson reached out to me off-system, from a personal phone, saying they "had a car for me." Naturally, I asked what car and what the price was. That's a normal response to sales outreach -- curiosity, not consent. While that informal conversation was happening, I received a real-time alert that my credit had been pulled. I never authorized a credit check, never said I was ready to move forward, and never submitted a new application. When I questioned it, instead of an explanation or apology, I was asked to send more personal documents despite clearly stating I wasn't ready. What made this worse was the lack of professionalism afterward -- defensiveness, shifting explanations, and no accountability. The entire situation stemmed from informal, off-system sales tactics being treated as implied consent, which they are not. This experience was confusing, inappropriate, and avoidable. I'm sharing it so others know to be very clear -- and very cautious -- when dealing with this dealership.

RIP OFF ARTISTS ALERT! I went in for an estimate on my suv…read more It was making a terrible sound on left front wheel. They told me I needed a new strut, a control arm, a cv joint and a swaybar....cost $4000. The lady I spoke to said the strut cost $950 just for the part. I said I looked up the part myself....cost $150-250. My friend took my suv to a different mechanic. This person said all Ibneednis a strut and the cost installed was $600. BIG DIFFERENCE! I will never go back to this place....not even for an oil change. I hate to say that they were ripping me off because I am a woman.....but, they were ripping me off no matter what the reason.​​

I giving them 4 stars for their customer service, but definitely extremely pricey. $1,400 to change…read morea starter was extremely steep. I took it to another mechanic who charged me $300 just for labor and I brought in the part, which was still a lot less than $1,400. They must have overhead charges, to each their own, I'm sure they do great services, but there are other mechanics who do great services without the overhead charges.

Came in for a state inspection and it was very quick. The waiting area is nice with comfortable…read morechairs and water if you need it. Staff is very friendly. Parking is a bit limited but I think with how efficient they are it may not be a problem. I'll probably go here more often for routine checkups and maintenance.

Was looking to do my state inspection and Google sent me there. Located at the corner of Dairy…read moreAshford and Whittington Rds, I thought it was gonna be another car spot with greasy seats etc and barely clean. To my surprise, this place is well kept, clean and has an eclectic decor. No grease spotted chairs, no oil smells lingering in the air. The staff (Josh) was very helpful and courteous. I will absolutely return for other services and recommend it.

There's no place I trust with my vehicles like Upland Automotive. Shekil & Jay run a great business…read moreand I can't speak highly enough about them. They are honest and fair with everyone. I've seen them turn away money (thousands of dollars!) because they were honest and told someone they didn't need to do some of the extra work another shop (dealer) tried to upsell them on. I live in Katy and have several options MUCH closer, but I go to Upland because they have earned my trust. These guys have the highest integrity and character and I don't go anywhere else when possible. If you want to find a place you can trust to do great work, be honest & fair, and not rip you off, GO TO UPLAND! You will be glad you did.

Had them install a new gasket kit. Three years later it's leaking oil and I need a new kit. This…read moreshould last a lot longer than three years. Either they used a substandard kit or they did a shoddy installation. Either way unacceptable. Would not recommend. UPDATE: The shop that installed the new kit said several gasket pieces were missing and not installed in the first place. Nice job Upland...you're a disgrace.

I began taking my vehicles to Westside Automotive around six years ago. From that first visit, and…read moreinteracting with Wayne and Keith and the rest of the guys at different points... I knew it was the kind of establishment that took the job seriously and who maintained clear communication with their customers, listening to them, understanding their needs, even if it's something small, or on a larger scale. At one point, I took in a new headlight control, one that would allow me to have auto off and on for my headlights, which my current vehicle did not have. I had pre-purchased this, because it was a custom control. I brought in my purchase, and asked if it was OK to request just the shop hours entailed in installing it. They said yes, with the caveat that they were not the ones who researched it or purchased it so if it turns out that it didn't fit, or it didn't work, then they would let me know, and we'd move on from there. (For what it's worth, it installed perfectly, and works perfectly. Just what I asked for.) That's just one example of the consideration extended to their clients. Which also extends to offering loaner vehicles when and if needed. I have been to many auto shops in the past. And I have had interactions with many shop owners, and maintenance crew. And for every time I did that I came in with a bit of hyper awareness, because I am a woman, and I know how we can be treated and how some shops like to add on, mentioning scary things that could happen to the vehicle and that "we need to take care of right away." I have never felt that during any of our interactions. They have always shown me the entire worksheet, along with estimated costs for each line item. And if any questions, always took the time to answer them. In some cases, I said, if I could only do two things right now, what are the two primary things that should be covered, and they had no problems in explaining these are the two most important for now, to keep your vehicle in good standing. But be aware and be thinking about taking care of these other things. And that's it. No pressure, just pure explanation and experienced recommendations. I cannot recommend the experience, customer service levels, and the quality of work offered by Westside Automotive highly enough.

I've trusted this auto repair shop for years with all of our family's cars, but this last visit was…read morethe worst experience we've ever had. My mom brought her car in because it was hesitating to accelerate past 50 mph. After paying $189 for a diagnostic service, the mechanic first said the engine had failed and even gave her a quote for a full engine replacement. Later, the story changed -- first to a catalytic converter issue and then again to something else. When she picked up the car, it was in worse condition than before. It wouldn't go over 10 mph, and they admitted they already knew it was running that way but still let her drive it into traffic without warning her. The only reason they looked at the car again was because it came back in such bad shape. They were combative when we asked questions, and the engine cover wasn't even secured afterward. This used to be a shop we trusted, but the lack of accountability, inconsistent diagnostics, and disregard for safety were unacceptable. If you're looking for honest mechanics and reliable diagnostics, I would strongly suggest taking your vehicle elsewhere.

Thank you Mr and Mrs,…read more I was limited on funds after experiencing minor repairs I went in for frequent stalling as a passerby My issue was diagnosed and repaired immediately to satisfaction Kind receptionist and mechanic

My fiancé and I brought our Volvo XC90 in to have several issues repaired. The work took a few…read moredays, which wasn't a problem since we had time off during the holiday season. Once everything was completed, we were very pleased with the results. The pricing was reasonable and affordable for us, and the 1-year/12,000-mile warranty was standard and reassuring. Tom, the owner, and his staff were professional, friendly, and easy to work with. Tom took the time to clearly explain what was going on with our vehicle, which we truly appreciated.

Oscar does great work with fair prices and you dont have to leave home. Definitely recommend!!!!read more

NO NO NO! DO NOT USE THIS GUY! Oscar made my appointment for 4:30 one afternoon. He showed up at…read more6pm. Got upset that my garage didn't have adequate lighting and he would have to use his own portable lights. He diagnosed my coolant was leaking and my thermostat and thermostat housing had to be replaced and coolant added. He let me know he doesn't like to talk while working so I said no problem. During the work he said something and I answered. He was then RUDE and said he didn't want to talk. I informed him I was just answering his remark. I paid him $350 for the work done. Even though he had been rude, I was considering using him again. Then, my car, 5 weeks later, started exhibiting the same symptoms as before he worked on it. I contacted Oscar, we made an appointment for the next day. No call no show. I then took the car to a qualified auto repair center and will now be paying over $600 to replace the thermostat, replace the thermostat housing that he cracked and add more coolant. I would give negative stars if I could! DO NOT USE THIS GUY!!!

I called, asked for a VIS, he told me to come in, I was in and out within 10 Minutes, like he told…read moreme on the phone!!!! He also did work on my car maybe a year ago to replace some some coils I believe, and my car has been running perfect since!!!! I recommend them to everyone!

Yep - back again... another year, another great update. I am STILL a loyal customer and they are…read moreSTILL cranking out the hits! My son is also a devoted customer here with his Camry - so now it's my Rav4 and 4Runner along with his, the whole family Toyota collection lol. They are consistently friendly, prompt and efficient. I haven't had any issues with anything from them and the shuttle service home while they service my ride is TOP TIER!!! ....see yall next year! lol

I have always been an advocate for third-party mechanics with a good reputation versus chain stores…read moreor dealers for auto repairs. Lam's is an example of one of these mom and pop owned shops with a highly seasoned mechanic and offers solid customer service. They rely on repeat and referral business, while not being not commission driven, and so they won't try to upsell you on things you don't need. Anything Lam finds to be a potential issue, he spends time to show and explain to you why it may need repairing. That is a sign of a good mechanic - the opposite would be a random Jiffy Lube kid telling you your transmission is busted and needs a $1000 repair, or that all of your air filters are dirty (while they show you a random old dirty filter that's not even from your car). Repairs that Lam has done for our family including replacing brake rotors, pads, struts/mounts, shocks, timing belt & water pump, radiator, transmission/oil/brake/power steering fluid changes, power steering pump, valve cover gasket, PCV valve. Lastly, because I have used Lam as a primary mechanic for about 10 years, starting with my first car - a 1997 Acura Integra to my next two - 2004 Civic and 2007 RAV4, I have never had any major issues or surprise repairs - Lam has certainly identified potential issues and things to consider replacing within xyz miles but his labor pricing is VERY fair and he allows customers to bring their own parts (just be sure they are 100% compatible with your exact model). Highly recommended!

Recently moved to Houston and with my unfortunate luck, I started having car issues after an…read moreextremely spendy repair earlier this year. I decided to go to Lam's Auto Repair per a friend's recommendation and I'm really glad I did. Mr. Lam was able to inspect my car after I walked in on a Saturday morning. After 15 minutes he told me what was wrong and what needed to be done. I unfortunately also bought the wrong headlights but he was able to find some to replace them with in the shop. I decided to walk over to the lovely restaurants nearby while I waited and I was luckily able to get my car fixed within hours. His prices are very reasonable and he was very kind. The customer service was definitely worth driving across town for!