I've trusted this auto repair shop for years with all of our family's cars, but this last visit was…read morethe worst experience we've ever had. My mom brought her car in because it was hesitating to accelerate past 50 mph. After paying $189 for a diagnostic service, the mechanic first said the engine had failed and even gave her a quote for a full engine replacement. Later, the story changed -- first to a catalytic converter issue and then again to something else. When she picked up the car, it was in worse condition than before. It wouldn't go over 10 mph, and they admitted they already knew it was running that way but still let her drive it into traffic without warning her. The only reason they looked at the car again was because it came back in such bad shape. They were combative when we asked questions, and the engine cover wasn't even secured afterward. This used to be a shop we trusted, but the lack of accountability, inconsistent diagnostics, and disregard for safety were unacceptable. If you're looking for honest mechanics and reliable diagnostics, I would strongly suggest taking your vehicle elsewhere.

These guys are the BEST around. I will always go to them first. No more dealerships for me. They…read moredid an excellent job on some work I needed done and charged me 1/2 what the dealership wanted to charge. I highly recommend them.

Had them install a new gasket kit. Three years later it's leaking oil and I need a new kit. This…read moreshould last a lot longer than three years. Either they used a substandard kit or they did a shoddy installation. Either way unacceptable. Would not recommend. UPDATE: The shop that installed the new kit said several gasket pieces were missing and not installed in the first place. Nice job Upland...you're a disgrace.

I've used Upland Auto many times and have to say they are very honest and do a great job! Great…read morecustomer service and would highly recommend

Car issues?..Go to Top Notch! This place rocks! Thank you so…read moremuch! Wonderful people!!!

Patrick did a great job painting cosmetic blemishes on two vehicles we own. His work was "top…read morenotch", on-time and very cost effective relative to other quotes received. Would definitely use his services again!

Over the years my satisfaction is still at a 5 star. This shop stays loyal to the customer. They…read morestand by their work with skill dedication and honesty. I am a 15 year customer. The price is always fair and they have specials that sometimes help even more. Service is always excellent without exception! I would recommend these folks to everyone!

Was looking to do my state inspection and Google sent me there. Located at the corner of Dairy…read moreAshford and Whittington Rds, I thought it was gonna be another car spot with greasy seats etc and barely clean. To my surprise, this place is well kept, clean and has an eclectic decor. No grease spotted chairs, no oil smells lingering in the air. The staff (Josh) was very helpful and courteous. I will absolutely return for other services and recommend it.

Very untrustworthy mechanic shop. My mom brought her Toyota venza for a simple BREAK CHANGE which…read moretook 6 hours to complete for some reason. The car drove in normally no issues while reversing or driving at all. They brought the car out to her at pick up so she could drive off without the NEED to reverse. Upon reaching home she parked it her parking spot. The next day as she's reversing to leave her parking spot the car starts SHAKING VIOLENTLY. This had never ever happened before. She drove it back there immediately and they told her they didn't "have time" to look at it. I brought it back up there the next day because when I got in the car to understand what she was describing, I realized it wasn't anything subtle! I've driven her car many times this has never EVER happened. They took the car at my insisting and called me back 4 hours later claiming it was because my mom drove over something on the road. My mother is 71 years old and drives like ms daisy. She didn't go anywhere but home which is only 5 minutes away from this car shop. Did not run over ANYTHING. They charged her $675 to change her breaks, oil and air filter which in itself was outrageous. But the worst of it is tht they incompetently did something tht now has her car shaking (when put in reverse). What could someone run over tht could make their car shake violently ONLY when placed in reverse ? This has never happened before bringing it into this shop. When I came to the shop, her car hood was up for some reason. Then he lifted the car and tried explaining it in a way tht makes no sense showing me an OLD scratch underneath her car claiming it was the cause. I told them this scratch is old and has been there for YEARS, it is rusted and clearly nothing that was done recently. He disregarded all my points and suggestions to ensure the breaks were applied properly as if he knows I have no real choice but to accept whatever he said. As I'm walking away they start mumbling in Vietnamese and it's such a shame tht my mom brought her car here for her breaks to be changed. I would have preferred she took it to a chain mechanic shop tht are not depending on taking advantage of their customers just to make ends meet. It's really difficult finding trustworthy mechanics. If u are a lady, especially and older lady please think twice before bringing ur business here. You will regret it.

Fast and reliable. Went here for oil changes and yearly services. I never had any hassles with them…read moreeven when it comes to broken suspension parts.

Joseph Auto Service has become more than just an auto shop to me -- it's a reliable part of my…read moreeveryday life and a business I genuinely trust. Located conveniently near my home in southwest Houston, this shop has been my go-to place for every car-related need for several years now. Whether it's annual maintenance, oil changes, or unexpected issues that pop up, I always know I can count on Joseph Auto Service to handle it with honesty, professionalism, and care. What sets this place apart is the feeling of trust and community that you get the moment you walk through the door. The staff here treat you like family they, explain everything in simple, transparent terms. I've never once felt pressured into paying for unnecessary services or repairs, which says a lot in today's world. Instead, they always walk me through what's needed, what can wait, and what's most cost-effective. That kind of honesty is rare, and it's one of the biggest reasons why both my family and I continue to bring our vehicles here year after year. My family relies on Joseph Auto Service just as much as I do. From my parents' SUV to my own car, they've handled everything brake replacements, tune-ups, inspections, and even body work all with consistent quality. It gives us peace of mind knowing we have a local mechanic we can trust, especially during emergencies. Their work is dependable, their pricing is fair, and their turnaround time is always reasonable. I've recommended this shop to countless friends and coworkers, and every single one has told me how satisfied they were with their experience too. What I value most is that this business feels genuinely rooted in the community. They're not a big chain or corporate repair center they're a local, hardworking team that understands the importance of reputation and word of mouth. It's the kind of business that makes Houston neighborhoods stronger: local people helping local families. Every time I leave, I feel grateful that I don't have to stress about my car or second-guess the work being done. In a city as large as Houston, finding a mechanic that feels personal and trustworthy can be difficult. That's why Joseph Auto Service stands out so much. It's not just the quality of their repairs it's the integrity behind their service and the consistency they bring every single visit. I know that when I drop off my car, it's in good hands. Overall, Joseph Auto Service is more than just an auto repair shop it's a dependable part of my family's life and a true asset to our community. I'll continue to recommend them to anyone looking for honest, skilled, and friendly service. They've earned every bit of their reputation, and I can confidently say I wouldn't take my car anywhere else.

I called Joseph Auto Service and was told I could bring my hybrid car in to be diagnosed. They…read morequickly checked my car and pinpointed the problem. Patrick showed me what was wrong and gave me valuable advice on whether to replace the expensive hybrid battery. They didn't charge me for their quick service and expertise. It's rare to get such great service for free. I was grateful I went to Joseph Auto Service, and I wouldn't hesitate to bring my car there again when there's a problem. Thanks so much, Patrick and Joseph Auto Service!

Get my annual state auto inspection done quickly and without the wait! Enjoy excellent, friendly…read moreservice that's super convenient for anyone in the Sugar Land area.

Came bc all of a sudden my check engine light came on. Car is driving crazy and barely make it into…read morethe parking lot. I just need them to hook my car up to the machine so I can have a clue what to do next.. It's 20 mins before they close and I was turned away. They offered ZERO ASSISTANCE

This is my 2nd review of this auto shop, I've been here maybe 5-6x now, and it surprises me each…read moretime how patient, friendly, honest and helpful these people are. Rush and Tom could not be more professional, and multiple times they could have charged me for something that didn't need fixing, but they never have. I recommend this place to everyone. They go the extra mile. These folks are great, thank you!

i took my camry in and it is a japa made so i took it in for a transaxel flud drain and refill and…read moretold them which fluid and that you must use crush washers when you reinstall the drain plug and the refill plug with crush washers to prevent leaks and as i got home i found a few drops of fluid allreadydropped on clean concret as sure enough it will leak because the washers theyused were not rigt and i insisted but theymade o effort to get right washers even though i gave them parts number from toyota and they said this is what i have to use and tey put on washers thatwill not seal the correctwas as i need the aluminum crushale to fit the texture of the aluninum housing so it wont leak. im going tomorrow to see terry salamat and if they wont correct prolem i will hire an attorey. i had a previous problem with themi last year.i had a clock spring on my nissa rogue not put on right-i went back and they tampered with it so i accepted and left. now im afraid thatthey didnt even change the fluid maybe checked it and put plugs in using same washers tom said. i was charged over 70 dollars for a gallon of supposedly dexron 111 fluid even though i needed on 2 quarts. also labor brough bill to a little over 163 dollars plus the worry now as i have to have it fixed correctly. i hope people will stop using this place as they are money hungry and dont do correct job. i cant take foto as im old and my cell phone is a flip phone-no camera als repairo i told tom i dont have money to waste as im 78 years old on soc security and need car worked on right. he said old car always has leaks but tis had o new leak until today ad leak was clear oil not black or brown fluid-i just hope something can be done to people like this. i even did all the leg work on computer getting info on my car etc and fluid it hasto have and all about the transaxel and model number. idid all i can do and want them to refund my money so i can get it fixed right at toyota dealer