Came in for a state inspection and it was very quick. The waiting area is nice with comfortable…read morechairs and water if you need it. Staff is very friendly. Parking is a bit limited but I think with how efficient they are it may not be a problem. I'll probably go here more often for routine checkups and maintenance.

Was looking to do my state inspection and Google sent me there. Located at the corner of Dairy…read moreAshford and Whittington Rds, I thought it was gonna be another car spot with greasy seats etc and barely clean. To my surprise, this place is well kept, clean and has an eclectic decor. No grease spotted chairs, no oil smells lingering in the air. The staff (Josh) was very helpful and courteous. I will absolutely return for other services and recommend it.

I began taking my vehicles to Westside Automotive around six years ago. From that first visit, and…read moreinteracting with Wayne and Keith and the rest of the guys at different points... I knew it was the kind of establishment that took the job seriously and who maintained clear communication with their customers, listening to them, understanding their needs, even if it's something small, or on a larger scale. At one point, I took in a new headlight control, one that would allow me to have auto off and on for my headlights, which my current vehicle did not have. I had pre-purchased this, because it was a custom control. I brought in my purchase, and asked if it was OK to request just the shop hours entailed in installing it. They said yes, with the caveat that they were not the ones who researched it or purchased it so if it turns out that it didn't fit, or it didn't work, then they would let me know, and we'd move on from there. (For what it's worth, it installed perfectly, and works perfectly. Just what I asked for.) That's just one example of the consideration extended to their clients. Which also extends to offering loaner vehicles when and if needed. I have been to many auto shops in the past. And I have had interactions with many shop owners, and maintenance crew. And for every time I did that I came in with a bit of hyper awareness, because I am a woman, and I know how we can be treated and how some shops like to add on, mentioning scary things that could happen to the vehicle and that "we need to take care of right away." I have never felt that during any of our interactions. They have always shown me the entire worksheet, along with estimated costs for each line item. And if any questions, always took the time to answer them. In some cases, I said, if I could only do two things right now, what are the two primary things that should be covered, and they had no problems in explaining these are the two most important for now, to keep your vehicle in good standing. But be aware and be thinking about taking care of these other things. And that's it. No pressure, just pure explanation and experienced recommendations. I cannot recommend the experience, customer service levels, and the quality of work offered by Westside Automotive highly enough.

I've trusted this auto repair shop for years with all of our family's cars, but this last visit was…read morethe worst experience we've ever had. My mom brought her car in because it was hesitating to accelerate past 50 mph. After paying $189 for a diagnostic service, the mechanic first said the engine had failed and even gave her a quote for a full engine replacement. Later, the story changed -- first to a catalytic converter issue and then again to something else. When she picked up the car, it was in worse condition than before. It wouldn't go over 10 mph, and they admitted they already knew it was running that way but still let her drive it into traffic without warning her. The only reason they looked at the car again was because it came back in such bad shape. They were combative when we asked questions, and the engine cover wasn't even secured afterward. This used to be a shop we trusted, but the lack of accountability, inconsistent diagnostics, and disregard for safety were unacceptable. If you're looking for honest mechanics and reliable diagnostics, I would strongly suggest taking your vehicle elsewhere.

Thank you Chris! I found him searching for a mobile mechanic on Yelp. I'm so glad I found him. He…read morecommunicated clearly and came out to check on an oil leak that started after I went to Jiffy lube on highway 6. Good news for me was that my oil leak was caused from a horrible oil change and filter was loose. I had Chris do an oil change and cabin air filter. He is trustworthy and honest.

Did not give me the courtesy of a response to my request for a quote on my Dodge Durango problem…read more If you don't work on my brand of vehicle just say so.

Found them through a Groupon offer and decided to give them a shot. Pretty accommodating but really…read moreslow, I got there at 1:30PM for an oil change at 1:45PM (I had called previously to ask and set an appt). They didn't start on my car until close to 2:45PM. They seem to be busy but only 2 mechanics and 1 hour late for a simple oil change, seems a bit much. The mechanics seem to know their stuff though they weren't very communicative at all. Would I take my car here again ? I don't know cause if you make an appt it should be respected. At least if you are late apologize or perhaps be late but no more than 15 minutes.

5 star customer service. 5 star performance. And them prices tho'. Honest owner, fair. Good work.read more

Cardofe was awesome to work with! Friendly face and very fair prices. He will get you taken care of…read moreand be honest with you. He did a thorough pre purchase inspection on my Nissan Titan before I bought it for my 16 year old son. He has great attention to detail and explains the issues with your vehicle very clearly and doesn't try to rip you off. He ended up saving me hundreds off the sales price because he identified all the issues before I bought my vehicle. I live an hour away but would honestly consider making the drive for any big repairs to my vehicles because his prices were so fair and he made me feel so at ease. Great guy and business!

Truly incredible customer service, my car wouldn't start after work, he was able to purchase a new…read morestarter and come to my work where my car was and replace the starter very late in the day. Very reasonable price and extremely pleasant, would recommend to anyone!

Rafa and Rafi took great care of my car. They are very knowledgeable and I totally trust their…read morejudgement. I wouldn't think of going anywhere else.

I specifically chose to take my car here b/c of the great reviews, but unfortunately I was very…read moredisappointed with the lack of transparency, communication and felt taken advantage of. I would caution anyone to bring their vehicle here for a honest opinion and for a fare rate. My experience was very unfortunate and I hope no one will ever go through the same.

Thank you Mr and Mrs,…read more I was limited on funds after experiencing minor repairs I went in for frequent stalling as a passerby My issue was diagnosed and repaired immediately to satisfaction Kind receptionist and mechanic

My fiancé and I brought our Volvo XC90 in to have several issues repaired. The work took a few…read moredays, which wasn't a problem since we had time off during the holiday season. Once everything was completed, we were very pleased with the results. The pricing was reasonable and affordable for us, and the 1-year/12,000-mile warranty was standard and reassuring. Tom, the owner, and his staff were professional, friendly, and easy to work with. Tom took the time to clearly explain what was going on with our vehicle, which we truly appreciated.

Oscar does great work with fair prices and you dont have to leave home. Definitely recommend!!!!read more

NO NO NO! DO NOT USE THIS GUY! Oscar made my appointment for 4:30 one afternoon. He showed up at…read more6pm. Got upset that my garage didn't have adequate lighting and he would have to use his own portable lights. He diagnosed my coolant was leaking and my thermostat and thermostat housing had to be replaced and coolant added. He let me know he doesn't like to talk while working so I said no problem. During the work he said something and I answered. He was then RUDE and said he didn't want to talk. I informed him I was just answering his remark. I paid him $350 for the work done. Even though he had been rude, I was considering using him again. Then, my car, 5 weeks later, started exhibiting the same symptoms as before he worked on it. I contacted Oscar, we made an appointment for the next day. No call no show. I then took the car to a qualified auto repair center and will now be paying over $600 to replace the thermostat, replace the thermostat housing that he cracked and add more coolant. I would give negative stars if I could! DO NOT USE THIS GUY!!!

Because of my great customer service and satisfaction, I decided to return again on May 17th for…read moremore tires. And I must say that I received the same service as the first time. I'll be sure to recommend your location. Thanks again!

bought 2 used tires for 60 each. I live 13 minutes away went STRAIGHT home and when I turned my car…read moreon to go to work it was marking a low tire and turns out it was the one I had JUST replaced. I called to tell them, they told me I could go back and they can check the tire only to tell me there are TWO nails in the tire I used for 13 minutes. was trying to charge me 40 dollars for each nail. I refused to pay that so I told them no I'll just go somewhere else so then they still wanted to charge me 5 dollars for checking it. Just want to squeeze anything out of people. I am not at discount tire just replacing that tire. should have just came here instead since a new one wasn't that much more anyway. so I got one good tire and one with nails that I am replacing AGAIN. so I guess I ended up paying 120 for one good used tire. Obviously never coming back but buyers beware.

We had our second tire blow in two days and AAA towed us to this particular Firestone. It was…read morearound 5 p.m. and close to their closing time. Charles, the Manager of Tire Sales, moved on our vehicle quickly. By the time it was towed, it was literally 20 minutes to change the tire. They are a BIT more expensive. Wal-mart was about $18 less for our little car the day before, but in a tight moment, they worked VERY quickly to get us out the door and home. Truly appreciate this Firestone. and Mr. Charles Hurd!

4 hours 30 minutes for an oil change. I requested a headlight repair. I was told after they got the…read morelightbulb from the parts store across street that there was a wire problem and headlight couldn't be fixed because they didn't have the wire. So, only the oil change was done with synthetic blend and not full synthetic as requested. I took my car to Pep Boys and they fixed the headlight rapidly telling me that the light bulb was burned (so, never replaced) and no problem with the wire. Firestone is a scam and dishonest mechanic shop. I would sue the company except that the car is a fleet rental vehicle and I don't pay the repairs. But Firestone wasted at least 4 hours of my working hours.