We had our second tire blow in two days and AAA towed us to this particular Firestone. It was around 5 p.m. and close to their closing time. Charles, the Manager of Tire Sales, moved on our vehicle quickly. By the time it was towed, it was literally 20 minutes to change the tire. They are a BIT more expensive. Wal-mart was about $18 less for our little car the day before, but in a tight moment, they worked VERY quickly to get us out the door and home. Truly appreciate this Firestone. and Mr. Charles Hurd! read more

4 hours 30 minutes for an oil change. I requested a headlight repair. I was told after they got the lightbulb from the parts store across street that there was a wire problem and headlight couldn't be fixed because they didn't have the wire. So, only the oil change was done with synthetic blend and not full synthetic as requested. I took my car to Pep Boys and they fixed the headlight rapidly telling me that the light bulb was burned (so, never replaced) and no problem with the wire. Firestone is a scam and dishonest mechanic shop. I would sue the company except that the car is a fleet rental vehicle and I don't pay the repairs. But Firestone wasted at least 4 hours of my working hours. read more

If you eat up miles on the road, you cannot beat Firestone's Lifetime Alignment. The value is worth the extra cost and they stand behind the quality of their work. read more

I highly recommend this place! My boyfriend had a flat tire and we immediately went to the closest fire stone to us. Upon walking in we were greeted and helped right away. They evaluated his car and ended up finding where the tire leak was within a couple of hours, they also told us our options and did not try to make us purchase anything right away. Previous Firestones have tried to force extra charges upon me without actually being necessary. I really appreciate that. They did not try to get extra money from us and were very honest. Customer service was stellar! I highly recommend this place. read more

Today I went to Firestone/Dairyashford@Westheimer. Ryan & Adrein made me have a "new" heart for Firestone(only @ this location). It took 4 other mechanics, that could not do the job, for me to go to Firestone. All I needed was a front end alignment. Ryan took me in, and had me out within an hour. Thank you Ryan for U and Adrein taking care of me & my car. Because of elite workers like you, "I'll B BACK" read more

Accuracy! Drove over 30 min at a place that's located over an hour away to get work done and the tire is not available. However, the honest mistake was corrected expeditiously and my tire was installed without any issues. read more

Do not believe the negative comments and reviews about this location. The guys are very nice, informative and professional. Adrian went above and beyond to get my car fixed for me and get the tires that I needed. read more

I wouldn't recommend this shop to my enemies. My girl took her car in here to get studs replaced on 1 tire and after they gave us an outrageous quote we decided to take it to another shop the next day her studs were broke on another tire as well and they would not let her get her car. I feel they were mad and wanted to get some money out of us by getting it towed through their towing service. I will never in life be going back to them again read more

Horrible service experience. For the 2nd time, scheduled an appt for a routine tire rotation and alignment for a set of Bridgestone truck tires that I bought from Firestone. And for the 2nd time, while I set a reservation for 1:30 and promptly arrived, I left for errands and when I returned 2 hrs later, the service person was just then raising my truck on the lift to work on it!? I stopped him (I was up against a hard stop for another commitment/meeting), for it would have taken another 1 1/2 hrs. I left and will NEVER return to this Firestone location. Horrible service and lack of honest communication. read more

Very very bad service I don't recommend going over there they take forever to do a simple thing this place should be closed.

I was very disappointed with this Firestone on today. I've had to wait over an hour and a half to get an oil change. I arrived at little before 7:30 a.m. for an appointment. I was told they finish other cars before they start on my vehicle. What is the point of an appointment if you have to wait almost 2 hoursI'll definitely be looking for a new place to change my oil. This is ridiculous. Update: I was given a refund by the manager who was really nice. read more

I took my car here for an alignment. Whenever dealing with car issues I always expect to have problems. I must say the manager, Eddie, was awesome. He was so knowledgeable and so thorough! He even did some things out of scope of the alignment to make sure that I drove off safe. I would highly recommend this location. Great customer service! read more

I used to have a lot of confidence in this place. But the manager, Don has relocated to a Stafford location. Now, the indifference is overpowering. My "advisor" recommended a particular service when I told him the engine wasn't running right. I asked if this would fix the problem and he simply said, "maybe." Mostly, the shop has lost the "make you feel appreciated" atmosphere. My advice ... ok in a pinch. But find Don in Stafford. read more

Horrible!!!!!!!!!!!! Took my vehicle in for a simple job,. Was told I needed a whole new system for $2900! Took vehicle to another shop down the street, and all I needed was a $34 part!!!! read more

I came in for a headlight repair in February. The same headlight they fixed went out two weeks later. And when I come to get it fixed again the appointment their website issued for me is apparently during a time when they are not open. This place is a scam and the staff need to turn in their uniforms and go home. Go be useless somewhere else! read more

If your getting anything more than oil change at this location your doing yourself a disservice. Went to see about getting my a/c fixed and they ran diagnostic and came back and told me a blower motor needed replacement. I opted out of getting it fixed there to get other quotes. Called Midas up the street and asked for pricing for the blower motor. They asked what was wrong and I told them about the a/c and they said blower motor wasn't the problem. So I thought maybe they are wrong cause I just got a diagnostic so I called a third mechanic and told them what was wrong and ask to price a blower motor and they also said, that's not the issue with your a/c. Long story short if you haven't realized yet is this location tried to hoodwink me into paying for something that didn't need fixing and more than likely ask me to pay for something else on top of that to get it fixed. EXTREMELY disappointed in Firestone for this and put a call into there corporate office about his location read more

They could've destroyed my engine. I went in for an oil change, just an oil change. But some mechanic decided to remove the coolant cap off my reservoir tank and place it neatly in the engine bay next to the tank. This caused the coolant in the reservoir to evaporate to empty levels over the course of a week. I did not notice they did this until a week later when out of curiosity I wanted to check my engine oil level, so I popped open the hood and saw the reservoir tank EMPTY with the lid removed. My engine could've overheated if I had not noticed it sooner and replaced it with more coolant fluid. If I was an uneducated customer and my car did overheat, I probably would've brought it back to this place so they can gouge me of money to fix my car for the mistake that they made. Why did they need to take off my coolant cap for an OIL CHANGE? If they wanted to check the level of the coolant for whatever reason, they could've looked at the markings at the side of the container rather than open the cap and leave the cap on the side. This leads me to believe that this was done on purpose and is an indication of negligence and malpractice. I checked under the hood before I went to this place and everything was in-order, it was only AFTER I visited this place that the cap was removed and magically unscrewed itself. Do NOT go here! read more

No one greeting no one attempt to come to see what my needs were one of the mechanics just looked @ me and continue doing whatever he was doing read more

They need to have a better scheduling team. I made an appointment a week and a half out and the wait for an oil change and tire rotation was still 3 hours even with an appointment. For walk-ins I 100% understand needing to wait but when you take the time to make an appointment a 2-3 hour wait for simple maintenance is not good customer service. I ended up taking my business elsewhere and will not be seeking services from Firestone in the future. read more

Went to have wheel alignment as walk in and I was declined as early as 2:00pm. Bay was open almost empty. Asked me to come back the next day. Too bad driving away customers. The manager is Mark. After I left I went to Firestone AutoCare at Westheimer, great service and alignment was started after 5 minutes. read more

Worked specifically with Norman, Armando, Lindley, and James who helped me and my car out. Norman and James provided exceptional customer service along with education about the car. Norman went over pricing and made sure I understood everything before signing on the dotted line. Lindley and Armando performed the repairs. Armando took time to show me what was going on with the car and provided maintenance tips to prevent future problems. As a whole, the guys were fair with their prices (car jobs are expensive - it is what it is) and efficient with their work (they got s#*t done!). I did NOT feel as though they were trying to pull a fast one on me. They were very communicative and didn't make me feel like I was in the dark about anything. They answered all of my questions. They offered me their car service if I needed it and were extremely helpful. Trust is hard to come by when it comes to your vehicle and finding a mechanic, but I can say without hesitation that I trust these guys. I recommend this Firestone location. read more

The mechanics are very nice and do great work. If there is a crowd then plan to drop off your car, no good work is done fast. You dont want to rush the guy working on your car. Small shop but they are pretty busy. They have a great alignment machine and pretty nice waiting room. But, you will probably only be able to see football on the tv since the sales people and managers are football nuts. Bottom line, great shop, good work, you pay for the work you get here, drop your car off. They will give you a ride home and back. The lead tech Paul can fix anything. Jose is a slacker but he's OK. Kevin was the best Guy they had but they let him go over corporate politics. And Don can kiss my ass. read more

Firestone Complete Auto Care - Tires Near Me - Houston, Texas

I came in today for 2 new tires and an oil change. I was greeted and quickly asked if I needed any help by the men in the front. They were helpful in choosing the tires I wanted, add-ons, and answering questions. I was told it would be about 90 minutes so I went across the street to ritter's, which I highly recommend. I got 2 phone calls from them while i waited. 1 for an oil change upgrade by the manager and the second by the mechanic to confirm it. Exactly 90minutes from the time I handed over my key, I got a call that my car was done. I highly recommend this location. I have always gone to the location next to memorial city mall, but they're rude and take forever. This is my new Firestone. read more

I got a great deal on two new tires! Customer service is great and when I walked in they greeted my husband and I with such kindness. I believe his name is Jerome who assisted my husband and I and let me tell you how awesome he is! He walked me through the prices and getting the best deals, he told me exactly what my car may need in the future and did not make me feel pressured to buy anything right there and then, and he thoroughly explained the problems my car was having. I felt very assured. Two thumbs up for Firestone! read more

Customer service is horrible!!!! Made a appointment with a Charles April 15th his attitude was a little passive aggressive. I go in today for my appointment the management was so unprofessional I don't think I'm going back, and I'm a regular. I'm scared to go to the other location because of the area. James was great as management! I haven't seen him in a while I hope he hasn't left. The characters that were in there today perpetrating as managers were and are horrible!!!! I hope my oil change was done properly because trust is dead. read more

I went on Tuesday for a diagnostic and was told there was a long wait time. It was recommended that I make an appointment for the next day at noon. I agreed and came the next day at 11:45. I was told there was a back log and they would get to my car shortly. My car was still in the parking lot at 1. I talked to the guy and inquired about my car. He said he toldme that there would be a wait. I was td to make an appointment to avoid the wait. O decided to leave at 1:15 without getting any service. read more

James was awesome. He gave me a 15 buck discount on the oil change. Normally you have to go online and print out the coupon, which I didn't know. He was nice enough to tell me about and give me the discount anyways. Be back for sure read more

Had my car towed there because the rear driveshaft broke off from the u-joint, I was charged $350.00 for a "remanufactured driveshaft" which I later found out to be a USED one that I can buy for under $100.. I also questioned the $21.99 charge for an "alignment check" which was not done nor authorized. I was also charged $50.00 more in labor than was originally quoted. To top all of this , it was the manager, Jose Hernandez who waited on me. I have sent a complaint to their main office to speak to their Area Manager but have had no response. My next step.... WRITE A LETTER TO THE CHAIRMAN OF THE BOARD of Firestone to make HIM aware what kind dishonest business his employees are running. read more

This was my first time at this location. I've been a loyal customer at the Firestone located in Stafford off of Murphy Road. For this being my first time, I was truly amazed at the high level of customer service. The staff was polite and efficient. Although the parking lot and the waiting room were full, my wait time was minimal. I took my truck in for an oil change, and I also took my daughter's car in for an oil change and brake job. My wait time was about 30 minutes then we left for them to work on my daughter's car. The manager told me the car would be ready about 1:00, but they called and said it was ready at 11:00, which was about 2 hours from the time we dropped it off. My daughter was very happy with the job they did on her brakes. They were running a brake special for $99, and I had a coupon for the oil change. Overall, the service was great, the wait time was much shorter than what I normally experice at the other location, and the price was right. Great job Firestone! I will definitely start coming to this location. read more

I have continually had a great experience here. The staff is always friendly and knowledgeable. They had my tires transferred over then called me to schedule an appointment to be respectful of my time. I'll be back! read more

the white guy manager is a big liar who offer you free alignment check, then gave you a paper showing that you need a alignment, then you'll see actually they did nothing . Also double check the receipt , when he told you he gave you a 20 dollars discount they actually charged you unless you find out, he would apologize and refund you the money. BTW, this scheme begins with a smile and the managers family story about cars . Do not trust the smiling white manager there , he will rip you. read more

The gentleman working was extremely helpful and polite! He asked me multiple questions to help diagnose my car and shared that this particular problem is likely still under warrant with the dealer so I should start there so I can save money. Looking forward to working with this location in the future! read more

I've been only going to this location for at least a year for my oil changes. It wasn't until I went to a different location on Eldridge that I found out my oil was pitch black because my filter had not been getting replaced! read more

Good if you need a oil change or state inspection. As others said of its crowded just drop it off. Mechanic that worked on my car was knowledgable and friendly Jose kicks ass, helped me get my insurance and let me use the computer when I realized I needed it and didn't have it. Not sure about large repairs but for simple services I give it a thumbs up. read more

Had a 10 am appointment for an oil change. It's now 11:51 and I'm still sitting here waiting. I made an appointment specifically so I didn't waste my entire morning here. read more

Serviced car here a couple times. Set an appointment, got my car in quickly. Jose is the man. It is not discount, but the work was good and timely. read more

This is the worst auto repair place you can go to. I have a very bad experience with them. When you talked to the service adviser, he cons you into replacing all the rotors, brake pad to be brand new without showing why and just said that they won't work after repair. Then, When you paid the bill, you found out that they charged you three set of brake pads on a two axles vehicle. Talk to manager about it, he said you agree on the estimate and you had to pay for it. They are marking up auto parts price for 300%. If I don't paid, I can't get my vehicle back. When I took my vehicle for tire rotation, I found out all the rotors are my own. They just turned them. Why he lied to me that They won't works after turning. They still charged me the new rotors, Will never go there again to be con. read more

UNBELIEVABLY DISHONEST! We took our 2001 Ford Mustang to this Firestone on Friday March 4. A bracket connecting our aftermarket Magnaflow exhaust to the engine had broken or come loose. Given that this was a simple repair, we took it to Firestone since it was close to where we stay in the Houston area. Several hours later, we received a phone call and were told, "You better be sitting down." The Firestone employee then proceeded to tell us that we had blown the front off our catalytic converter, and that it had to be replaced to the tune of $1,049. My husband asked how this could be since we had a stainless steel exhaust on the car, and the service guy tells us we probably blew it in a backfire and that we were "fortunate" that they had been able to locate a replacement converter so late on a Friday afternoon. My husband told him he would call back after we discussed what we wanted to do. We did not call back. We immediately went to Firestone and demanded the car back. In the meantime, I googled MagnaFlow exhaust dealers in town and found one approximately ten miles away on Bellaire. It had received a good review on Yelp, so we took the car in arriving at 4pm on a Friday. We told them we had already had the car somewhere else and were told we needed a new catalytic converter. Within 45 minutes, they called us back to say they had gone over the entire exhaust system of the car and the total repair cost -- $95 -- to repair a broken bracket connecting the car to the exhaust system. The aftermarket MagnaFlow catalytic converter looked brand new according to them, despite being installed on the car approximately 8.5 years earlier! It did not need to be replaced at all! Bottom line - we will never again take our car to ANY Firestone establishment and we will tell this story to anyone who uses them. They should be absolutely ashamed of themselves for trying to take advantage of us!! read more

When you're having your car serviced and it takes a while you may have to use the bathroom. This location's bathroom is so nasty I had to bring it to the Manager attention. The toilet was dripping with yucky stuff all over it. It's not hard to keep a bathroom clean. It's important to say that I arrived relatively around 8:45 am or so. I will not come here again. I like firestorm but it's changing for the worst. read more

As my reviews go they are straight from the hip. Either really good or really bad. if its in the middle,....no need....I read the previous reviews on this Firestone location. previous to the mechanical work done today . The service was good for tires. Today was no exception. My car had issues and had to get towed in. These guys did a great job and got it running and it DID NOT cost me a arm and a leg. It was electrical which usually means $$$$...Not if its a honest mechanic and manager.... My future basic mechanical work will come here. I am a fan read more