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Pacific Stone Design Center

3.6 (44 reviews)

Services - Pacific Stone Design Center

Countertop installation

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There was no reason for this cutout to be this big, just sloppiness.
Krissy T.

We somewhat involuntarily found ourselves in the market for a new kitchen countertop because our previously existing one rather unfortunately had a large and growing crack along the front of our kitchen sink. We figured we'd also update the powder room and upstairs bathroom counters too while we were at it. When I asked project coordinator Maria about how frequently they get it right the first time, she told me about 90%. I have no idea how accurate that number is, but I guess we were among the unlucky 10%. Fortunately these issues didn't delay the return of a functional kitchen sink or our two affected bathroom sinks (it was a long two and a half weeks with two toddlers). One of them is scheduled to extend our time without a stove to a total of 4.5 weeks. The good: We got the Home Depot exclusive stone color we wanted in the kitchen. These guys and gal actually responded to communication unlike the referral from a friend who'd disappear for like 10 days at a time and never gave us an actual quote ("tell me you don't want the job without telling me you don't want the job"). The powder room and upstairs bathroom counter installations went uneventfully save for a small nick in the drywall in the powder room. They covered the floor when they worked in the kitchen. Installation happened within the time estimate provided by the templater. The bad: 1. This is more of a Home Depot issue I think, but I was super annoyed before really even starting the process. The payment processed on my credit card but the Home Depot system didn't recognize the payment and I needed to get on the schedule immediately because we're traveling soon. No one anywhere could figure out how to get Home Depot to release the pending charge on my credit card that just sat there eating up $16k of available credit on my card for over a week. 2. Even more annoying, the cooktop cutout was too small and our stove wouldn't fit (see pic). This is despite our having had the cooktop present and available at the template appointment, my handing the templater a hard copy of the cutout requirements with the relevant size highlighted, and his having taken down the make and model of the cooktop. We'd been without a stove for three weeks when we discovered this. Salesperson Jacob said that their installers would set the stove in place but not connect it, which with we were fine. Had that happened, they could have addressed it at installation. The installers didn't finish till after 7pm and didn't attempt to set the stove. We were busy with our toddlers' bedtime. At any rate of course we discovered this Friday night (so didn't hear back from anyone for days because of the weekend). We're looking at 4.5 weeks total without a stove because of this very avoidable fuck up. 3. One of our backsplash outlet cutouts is excessively large. This was just careless (and irreversible - see pic). 4. While we acknowledge that we signed off on the template, it just didn't even occur to us that they would not include (short) backsplash where it had clearly been before. I have no idea why the people who put the last countertop in chose to put short backsplash along the cabinet panels, but they did and I just can't imagine why the templater thought we'd want to leave them looking like this (see pics). 5. The window area behind our kitchen sink had a weird step up, so in order to bring rest of the countertop up to that level, we had to use build up plywood. Multiple people advised us that it would be visible and that we'd need to cover it up with trim, so knowing that we'd have to do that it would have been nice if the installers had paid a little more attention to making sure that the exposed edges of the plywood lay straight against the cabinet (they didn't - see pic looking up at it). 6. Residual damage - yes, we signed away acknowledging that we are aware of the risk of and responsible for damage during installation, but it would have been nice if they at least told us about things so that we would know we'd have to do something about them instead of letting us just discover them. 7. They left the front door open all day, letting bugs into the house, and though they cut the stone outside, lots of fumes and dust blew in. As my husband said, "People who make these mistakes don't make them just once." I get that they don't have to work for all the business that Home Depot sends their way and they only have to do a "good enough" job to maintain that relationship. My husband was very hesitant to have anything to do with Home Depot, but hey, at least they responded (low bar)? Perhaps over time our disappointment with this experience will fade? Probably not. I hope that this countertop lasts us a long time. But like many things that people don't purchase very frequently, there are a lot of things we didn't know about this process and we would have appreciated better guidance from Pacific Stone.

Stonemark Quartz in Sea Ice
Alexi Y.

My wife and I were trying to get our bathroom remodel completed prior to us having our upcoming Halloween party. Pacific Stone was the contractor used when we ordered our Home Depot exclusive Stonemark countertop in Sea Ice. The countertop fabrication was on schedule along with the installation, which was 7-10 days from the time of the final template measurement. I believe it was Roland who came out to do the measurements and Armando who did the installation with another worker. There was an issue that occurred during installation that would have seriously set back our timeline for completion. However, the Pacific Stone team worked hard to get the issue resolved the same day which was really awesome. I honestly don't think the countertop could have come out better. The installation and measurements came out flawless. The whole team at Pacific Stone was really great.

Countertop from a slightly different angle.
Isabelle L.

First off, I am finally catching up on several of my reviews that are long overdue (4 to 5 months to be exact) due to health issues.  I am finally able to get back on track to review several of my contractors who have done a wonderful job. Pacific Stone design Center (aka Prestige design Center) is one of them. Pacific Stone Design was the contractor that my kitchen remodeler has been using for the countertop part of their projects. Their design team contacted me back in October 2021 to start working on a rendering of my countertop. Since I had selected a Cambria quartz counter with veins, I requested multiple renderings to make sure that the seams would be pleasing. I worked mostly with Irlanda who was very pleasant and patient with me. The rendering team included other staff members who were equally patient and professional. This particular countertop was estimated to be on backorder for a couple of months by the manufacturer due to covid (outside of this installer's control obviously) but the delay ended up being less than that, which was a nice surprise. In November 2021, George and Jose came over to install my beautiful countertop. Roland came by to help them carry the slabs in my kitchen, but most of the installation work was done by George and Jose. They were wonderful in making sure not to damage my brand new cabinets and keeping my home clean and undamaged. They worked actually pretty fast and efficiently. They also installed my beautiful new Blanco sink and did a great job there as well. I was nervous about having these heavy slabs (especially the peninsula) carried through my garage and into the kitchen. But George and Jose relieved me of all the anxiety when I saw them work on site. They clearly knew what they were doing and were very careful. Frankly, the pictures speak for themselves. I absolutely LOVE my countertop. Fred, their manager contacted me a couple of times after the installation was done, to make sure that everything was fine with my countertop, and stated that if I had any question or concern, to contact him directly. That was great customer service! This is a company with a great team of people working there, who not only take pride in their work, but also care about their customers. I highly recommend Pacific Stone Design Center!

This is a picture of my kitchen they completed the countertops today.
Patricia B.

Josh and Armando came today to install the counterpops in my kitchen.They came in a timely manner and completely prepared to do the job in one day. They kept me informed of everything they were doing. The job was meticulously completed in a professional manner. I will definitely refer them to my friends and family.

Kitchen counter w/Mr. Lewis being well-pleased w/the outcome.
Pat L.

These guys are second to none. They knew their assignment, was clear on their assignment and they finished their assignment. They were not horsing around. These two men are hard-working professionals and were kind and considerate of our home and our goals. Warren and Jake, you guys ROCK! God bless you in your every day encounter with the people you serve.

Raul and Jonathan were awesome! So friendly, organized and efficient. I think the full install for my small kitchen was only 2.5 hours but everything was meticulously done and left it all nice and clean. Also important to note I placed my order through Home Depot. If you are doing the same I recommend calling to follow up once you place your order to schedule the template appointment. I'd be wary of some of these bad reviews. I think it's more a matter of how proactive you are with following up and answering their calls for scheduling.

What we received after providing Blanco sink template.

Beautiful Cambria quartz countertop but I do not recommend this company. Despite providing the Blanco template pattern for cutting the sink and talking face to face with Victor, General Production Manager about the curvilinear lines with zero reveal we waited weeks for this? Now we wait again. Please get it right next time. Sigh....

Eddie B.

the best countertops in orange county guaranteed, no questions asked. They have a wide selection of material, beautiful quartz, dekton, granite, quartzite and cambria. I beyond satisfied thank you JR

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Review Highlights - Pacific Stone Design Center

The customer service was exceptional which includes Fred, Elsa, Dave, as well as the fabricators/installers.

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Elegant Kitchens & Bath - EKAB logo

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We recently completed a full master bathroom remodel with Elegant Kitchen and Bath, and we could…read morenot be happier with the entire experience. From start to finish, the team was professional, punctual, and incredibly easy to work with. Tim, along with his wife Emma, helped us design our dream bathroom and offered wonderful suggestions throughout the project that truly elevated the final result. Hannah, our contractor, kept everything running smoothly and professionally every step of the way. Every single person who came into our home was respectful, clean, skilled, and professional. This was a large project, and as we went along, we made a few design changes and adjustments, but the team handled everything seamlessly. Most impressively, they completed the entire remodel in just five weeks, and the finished bathroom turned out absolutely beautiful. The quality of the work exceeded our expectations, and we are beyond pleased with the outcome. We would highly recommend Elegant Kitchen and Bath to anyone looking for a trustworthy, talented, and professional remodeling team. Five stars all the way!

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Pacific Stone Design Center - kitchenandbath - Updated May 2026

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