Dan was fantastic! He found everything I needed, showed me all the options AND gave me the best deal in town! This was my second large purchase at Pacific Sales and it was a great experience! They have a great selection of luxury brands and the service is unsurpassed- it was personalized and detailed - Dan was a pleasure to work with ! Mary got me through the purchase in minutes! Best team ever! read more

Bought a new Samsung Washer and Dryer. Alyssa our sales rep was awesome and very knowledgeable.

We had great customer service from Alyssa Castre. Got a great deal on floor model. She really took care of us. Needed today and got it.

I am reviewing the GE Washer and dryer purchase thru Pacific Sales - installed October 31st , 2024. Beautiful sapphire blue. Breakdown Before GE Warranty expired.. . and with a full load of wash in the washer, the door lock malfunctioned in Mid - October 2024. I called GE Warranty - they arranged for a Company to come look and at it. I don't fault The Appliance Repair Co who evidently has contract to do this. work! short story. They could not open locked washer door.New Mother Board and New Door lock ordered. Took forever to Arrive. Company came out over a week ago..2 guys .. Could not fix or open door. A new User Interface board ordered because electronics not communicating. Still waiting for part to arrive. i have not had a functioning washer for over 2 months now -olus inside is a load of towels that have been inside since Mid-October and today is Dec 20, 2024. How angry and fed up do to you think I am? Buy Maytag or a Speed Queen if you can afford it. i paid a good buck for a faulty Washer and Dryer. Thank God dryer still drys clothes I wash by hand ...when pushed. I don't fault Pacific Sales but. GE is a bad purchase. And talking to GE Warranty is like talking into the abyss .. read more

Wanted to give Mary a shout out for her amazing help at the Temecula Pacific Sales location. She went above and beyond in helping me return and item. Whenever Im shopping for appliances I'm going to Mary read more

Huge shout out to Anouk, Mary, Janette, and Devin! They were all so patient and knowledgeable and helped us out with the purchase of all of our kitchen appliances. And also a big shout out to the delivery guys... they had our fridge wrapped up so well. They were super professional and efficient in the delivery. Thanks Pacific Sales! You guys rock! read more

I will re-state that their sales people are 5-Star in terms of friendliness, knowledge, and ordering. Now that we are on the other side of the project, I am disappointed to report that they don't offer much help if the product is late arriving or is defective. I've had to deal with the manufacturers myself, and that has not been a satisfying experience. I don't know if anyone offers that kind of service anymore, but I wish they did. Appliances may be delivered 6 months late. And just don't buy black Hansgrohe faucets. Even with the tenderest of care, the black flakes off and exposes the silver finish underneath. read more

Always get great service at Pacific Sales Temecula. Dan was very knowledgeable, friendly and helpful. We were in and out quickly and easily. Mary was helpful too. If you need appliances Pacific Sales is the place to go. read more

Not our first time at Pacific Sales Temecula, and we keep coming back for very good and important reasons. Most importantly, the top reason is for the people like Alyssa and Janette who are extremely good at what they do. Take Alyssa for one, a young sales advisor who will surprise the most surly customers with the depth of her knowledge and expertise being so young. She sets a high bar for others with respect to customer service, knowledge, experience and ideas. Additionally, her professionalism, courtesy, patience and efficiency in making the sales process an absolutely delightful experience will be a very pleasant surprise for most customers. Janette made the purchase and financing experience a breeze while accommodating every customer need. The entire process is a result of a commitment to customer wants and needs being the highest priority. And it shows the moment one sets foot in the store all the way from the shopping and exploring journey, and through to the purchase and installation. Alyssa and Janette are outstanding representatives for Pacific Sales in Temecula who exemplify everything that makes a company stand out in the eyes of its customers. Great job! read more

Always enjoy speaking with Mary, whether it's checking out or customer service related, she is always on top of her game. Recently I let her know that a the rubber flap at the bottom of my dishwasher didn't come with the delivery. She said not to worry, ordered one right away and it was promptly delivered to my home. Thank you, Mary, for your continued help! read more

We built a custom home and purchased over 15 appliances from Dan at Pacific Sales Temecula a year in advance. We benefitted from the Good Friday Sales, 10% Best Buy Cash back and a mix of high and mid level appliances. Dan was a great salesperson and provided pro's and con's of each appliance and overall value. We ended up with a mix of high end (eg Wolf Gas Range Top) and mid level Samsung. We came in well under budget and all the products were delivered and installed perfectly within their Tech package. I waited until we moved in to ensure all the appliances are working as expected and we couldn't be happier with the outcomes. Dan was very pragmatic and shared maintenance costs and where the extra money was warranted versus not warranted. Our home was delayed and Dan was great with rescheduling delivery and installation. The base pricing is comparable to other sellers, but the breadth of products, knowledge and service of the products was superior at Pacific Sales. read more

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Remarkable showroom and a large selection. Pacific sales was stop 1 of 5 to look for a new oven/ microwave. Janette and Anonk made our purchase so smooth and easy we ended up purchasing a stove top too. Thank you so much for helping my mom!!!! read more

Mary and Alyssa are true professionals! We walked in and twenty five minutes later, we left with our purchase. (Washer and dryer) with an install date and everything. So fast and easy! I wouldn't even bother with any other appliance store. This is not a commission based business, and The prices are very competitive. Our washer and dryer was less expensive here than where I was looking to buy from- so I saved money, and got one on one sales help. so helpful! read more

Devin in plumbing & Mary at check out we're both easy to work with & cared about our satisfaction. I highly recommend them.

Dan in appliances is great. We went in to look at vent hoods and he helped us decide on the right one for our kitchen. He had previously helped us with other appliances for our kitchen. He is knowledgeable and doesn't try to push one brand but helps you decide what works best for you. Also Mary at the front desk is so nice and helpful. They both were a pleasure to work with read more

Janette was very professional and helpful. Amazing customer service! The store has an great selection of product, with great value. The minute you walk in you are greeted and attended to by their friendly staff. Would definitely recommend this location to all! read more

Charlotte Mays was amazing. I checked with Lowe's and Best buy and home Depot as well as online and even Costco. Charlotte was able to match any other offers provide me quick shipping and had extensive knowledge of the product. I truly felt cared for and like my business was appreciated. These days so many businesses employ too few employees and have zero knowledge of their products. It was so refreshing to get immediate attention from somebody who had extensive product knowledge and the patience to provide me the best deal and earn my business. read more

Hey there! Today my husband and I visited the store in Temecula looking to replace our Convection/Microwave oven which suddenly died in us. Once again, we had the best experience which is why we continue to patronize this business. Anouk and Mary took care of us, first, finding the exact item and second, approving the 24-month no-interest credit. In less than half an hour business was taken care of. Their courtesy and professionalism were as reliable as the one received in previous visits from other employees. The store has everything you could possibly need in one stop. They are pros and their prices are the most competitive. I don't know about you but we'll keep going back for our kitchen and bath needs. Great job, Anouk and Mary, thanks again read more

I'd give this place 10 stars if I could. This was the best, easiest, glitch-less appliance purchase of my life - and extra granite even had to be cut to make this happen. It was entirely glitch-free. It's many months later, and we are still DELIGHTED with our purchase. It was off to a great start when we walked in and asked the floor rep about stovetops with under-vents -- a bit obscure-- but our rep answered every question off the top of his head WITHOUT HAVING TO LOOK UP ANYTHING. Wow! People who know their stuff; impressive. Refreshing. The unit arrived on time, the granite-cutting crew were great, and we LOVE LOVE LOVE our stovetop. If all business transactions went like this, what a happy world we'd have. Side note: we later went to look at oven/microwave oven combo units, and due to supply chain issues, it was impossible to predict an arrival date. For us, no worries; we aren't in a hurry and they explained everything extremely thoroughly. Most impressive, the floor reps were busy when we arrived that day, so I asked a guy sitting at a back desk to help us, and he took a lot of time to go over everything...then it turns out he was a driver or something. HUGE WOW!!! Who does that??! Everywhere else, they'd say, "That's not my department." We are loyal customers FOR LIFE. Service like this just doesn't exist elsewhere. TRULY thrilled. read more

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Sales person was great and helpful but the customer service of Best Buy / Pacific Sales *** Horrible *** I was nice and let them deliver my DW early with the frig ( redoing kitchen ) by a month. Kitchen is now done and the DW does NOT fit and because they delivered it early I can NOT return it. Very POOR customer service read more

First, I hate buying appliances. But thanks to John Hedge, his expertise and knowledge of our tastes and decor made the process a bit simpler. Using the existing appliances previously bought, he was able to give us a new microwave that matched the existing fridge. We also bought a new washer/dryer that was more energy and water efficient. He was able to give us some options via email that made the buying decision a lot easier. We are very happy with the new microwave, washer and dryer and wish he had been around 30 years ago when we first bought appliances for our home. read more

Dan helped us buy a new dryer. He was so knowledgeable and so friendly. He made the experience very easy. We would be happy to recommend him to our family & friends, should they need appliances. Mary was very friendly & helpful, as well, when we went to checkout. Than you Dan & Mary. read more

I came in needing a new built in microwave and had no idea where to start! Anouk helped me out right away and patiently answered my questions as I carefully reviewed the options. She answered all my questions and was Extremely Helpful! Their cashier Mary also went above and beyond! So grateful for their help and looking forward to having this installed to replace my old one that stopped working. Thank you Pacific Sales!! read more

Dan, Devin, and Mary are amazing. We went in a few months ago to choose some appliances for a kitchen renovation. We weren't quite ready to buy everything that day and then the holidays hit! Dan called us despite us not following up to let us know one of the vendors were increasing their prices. He took so much time to answer every single question for us and find areas where we could cost cut to stay in budget! Many many thanks to this team! read more

Walked into Pacific Sales and was greeted immediately by Alyssa. She asked , how can I help you? We replied, we're shopping for new appliances for our entire kitchen. She showed us options and scheduled a free in house consultation for measuring. Very knowledgeable and friendly. Ivan came out and knew exactly what needed to be done. We decide to visit the store again and purchased all appliances with Alyssa. She made it very easy and was very pleasant to deal with. I would highly recommend using Pacific Sales. Pricing, service are the best! Checking out we dealt with Mary and she was very friendly and made the payment process simple and straightforward. Thanks Alyssa and Mary. read more

We are remodeling our kitchen in May. We were happy to hear from our sales representative, Alyssa, that we could buy now and have our refrigerator delivered in May. (We were able to take advantage of the sale price.). Alyssa explained the differences in the two LG models we were interested in purchasing. With her input, we selected one of the models. Mary at checkout explained what we needed to know for our delivery. Both Alyssa and Mary were very personable. We will try to update this review after we receive our refrigerator. read more

Tons of options for kitchen and bath. Place has more high end product, items you won't find and a big box store. Worth the visit

Service! Service! Service! Devin(plumbing), Dan(appliances) Mary(check out /billing) all went above and beyond when we purchased various items for our kitchen and bath remodel Highly recommend!! read more

Mr Martin at this location shared his expertise on the products we were looking for. Great help!

I needed to replace my 8 1/2 yr. old refrigerator. I wasn't happy to spend the money to replace it this soon. When I went to Pacific Sales, I met the kindest salesman, Dan. I asked him for his honest opinions on several of the floor models. I could tell Dan was interested in what I was looking for, and what was important for me. With his expertise, I narrowed it down to a couple of the Bosch models. I chose my favorite, it was delivered 5 days later. I am thrilled with my choice. Dan, you are the BEST. I met Mary when it was time to purchase, she was so friendly and kind. I was treated like a friend. The staff here is the best. read more

This location has been my go to store for a few years now and the staff is always so helpful in finding what I'm looking for. Recently visited the store and was assisted by Anouk. She is the sweetest and most helpful and knowledgeable when it comes to kitchen appliances read more

I shopped around for a particular Kitchen Aid refrigerator. After looking at 3 stores I wound up at Pacific Sales 5 minutes before their closing time. Not only did they let me in, but within 10 minutes, and with the kind help of both Dan and Mary, I walked out with a new refrigerator. They matched my lowest price and provided me with the best warranty I've seen to date, along with a nice refund that will help secure a new garage refrigerator in the coming weeks. Thanks Dan & Mary, see you soon! read more

Pacific Sales in Temecula is the only place you should get your appliances. The most stress free purchase from Dan Martin, helping me choose the right option for me and Mary getting me my membership that I will be using very soon as well as checking me out and making sure everything is squared away. I am already confident installation will be a breeze as Pacific Sales has helped me a few times before. They are always dependable. Oceanside Pacific Sales is also a great location if that is closer for you. Once again, thanks PS and their peeps for making a not so fun task an absolute breeze! -Jeni M read more

Recently purchased a complete kitchen appliance package from Pacific Sales-Temecula. Anouk DaSilva was fantastic! She listened to my likes/dislikes & worked with me to choose exactly what I was hoping to find. Couldn't be happier with my new appliances. She worked out the best price possible on the package as well. Thanks Anouk!Be sure to ask for Anouk next time you're in Pacific Sales. read more

Pacific Sales had a wonderful selection of faucets, sinks & toilets for our bathroom remodel. Devin was super friendly and knowledgeable and helped us get the items we needed. Mary was friendly and always had a smile and was eager to help. She was able to get our items delivered fast which we were so appreciative of! We will be back for our next remodeling project! read more

Thank you to Janette and Alyssa with Pacific sales in Temecula. I can in to buy appliances for my daughters new home and ADU. They were both extremely patient and kind. They gave me the best deals around and make sure I was able to get everything in a timely manner. read more

We worked with Devin to purchase our bathroom renovation hardware, tub and valves. He was absolutely wonderful! There were so many choices on hardware and he was so patient and helped to narrow down our choices to where it was no longer so overwhelming. He also helped us price match a couple of different items which saved us a couple hundred dollars. Really great experience and would fully recommend anyone to shop this store. Thanks for everything Devin! read more

The service was outstanding today! I got exactly what I needed today at the best price too! Thank you so much Anouk and Mary for all of your help! read more

This is the best place in town to buy your appliances and plumbing fixtures. The staff is so nice and answers all of your questions, plus they will give you the best deals. read more

Dan, Mary , and Devon all provided the best possible service. Dan has a wealth of knowledge about appliances and was very helpful in the selection process. Teamed with Mary, they provided us with the best financial incentives as well. Devon has been great helping us with bathroom fixtures. Our orders have been on time and well tracked. And all the staff have friendly, helpful attitudes . read more