I have wanted to write a review of my experience at Pacific Endodontics but never found the time until now. I needed a root canal and was referred to Dr. Etemad at Pacific Endodontics by my dentist. The entire experience was exceptional. I felt well cared for though out the procedure and beyond. Dr. Etemad's assistant Dentist, Kristina was also thoughtful and responsive. The procedure lasted 3 hours. I don't really even remember it because it seemed to go by so quickly. I was given a warm blanket and lots of nitrous oxide to help me relax. The worst part was after the procedure. I developed an infection in the site and had to get some narcotics to address the pain. I reached out to Kristina and she responded right away. If you need a root canal, which I don't wish on anyone, given my experience after the procedure, I recommend Dr. Etemad and his team at Pacific Endodontics. One side note: They have a lot of students there. There are lots of younger people getting experience and watching the procedures. I was fine with that because they need the chance to see how these things are done in the real world. But if that makes you uncomfortable you can probably ask to not have them present. read more

This place made me learn to like going to the dentist. I needed my root canal re-done -- a process I thought would be somewhere between horrific and awful -- and I genuinely dreaded my first appointment with them. But that changed after my first visit. The staff was welcoming, reassuring, helpful, and skilled. They made the procedure as enjoyable as possible, too. They offered me (several times) blankets to keep warm during the procedure, and encouraged me to listen to some podcasts during the procedure to pass the time. Their offices were really upscale and very soothing, which helped calm my nerves. The doctor, dental assistant, and office manager genuinely seemed to love what they do, and that made me feel at ease and comfortable. When I had to move my second appointment because of a scheduling issue, the office manager called me after hours to try to get me in as soon as possible. I appreciate when someone goes beyond the bounds of 9-to-5 to help a patient, and she did just that. That's real customer service. I sincerely hope I don't have to get a root canal done (or re-done) ever again, but if I do, I know where I'll be going. read more

5 + Team! I got completed two root canals.The experience was outstanding! I highly recommend Kristina Mitro and Dr. Etemad at Pacific Endodontics! The staff is also very helpful! Thank You Very Much! read more

WAY over priced... I go to doctors and dentists, and in this case endodontists, for their services not to look at their waterfalls, sit on their expensive furniture and indulge in espresso drinks. After having a root canal the temp filling fell out within a matter of 2 days and the on call doctor NEVER called me back. When I finally got through to the office they had made excuses for the doctor...there shouldn't have been excuses just a phone call back. They don't have much availability due to study groups, office parties and other shinannigans going on. I didn't feel like much of a priority and their timeline for me had no sense of urgency despite the pain in my mouth. Overall, I was unimpressed and don't plan on finishing any of my work with them or the dentist that referred me...(P.S. what dentist can't do their own root canals?) read more

I've never been this upset about any medical provider (or any provider of anything period) in my life. Absolute amateur hour. I got referred here for a root canal. I told them I was going out of town in 10 days and really needed to get everything done before then. They assured me they understood and would get me scheduled ASAP. Long story short, nothing happened for 7 days, despite repeatedly calling them and prodding them for updates on the scheduling. Finally after a full week of repeatedly stringing me a long and assuring me that they would get back to me ASAP with an appointment, they finally actually check with the relevant people and find out that there's no availability until after my 10 day window (after they wasted 7 of those days!). If they had made the effort to check the relevant availability right away (knowing that time was tight) instead of stringing me along for a full week maybe there *would* have been availability? And if not, had they told me right away that they weren't going to be able to fit me in I could've gone elsewhere and had the procedure done in plenty of time, most likely. Now there's not enough time to get an appointment elsewhere so I end up having to go out of town for a week without the root canal done and in considerable pain as a result. They gave me all sorts or really lame excuses (They emailed the doctor and it took him a week to respond? Really? Ever heard of a phone? They knew there was limited time and couldn't do anything other than just wait for someone to respond to email for a full week?). You'd think after wasting my time for a week they would perhaps make an effort to move some stuff around to fix their screw-up? Nope, nothing they can do apparently. I'll just have to be in pain for another week or two, but at least nobody over there had to go through the trauma of giving a damn about doing their jobs, right? Incredibly unprofessional and inconsiderate. Avoid this place and go somewhere else. They do not care if you're in pain, and they do not care enough to make even the slightest effort to get back to you in a timely manner. They just don't care period. read more

***BE AWARE*** The dentist my son sees sent him here for a root canal. They did a couple x-rays and a brief exam and confirmed he did need a root canal. They asked if he wanted to do it right then and he almost said yes, but luckily asked what the cost would be. He was in shock when they told him $3,000.00!! This is just for a root canal...no crown or anything. He said thank you but he was not prepare to spend that much. They then charged him $419.00 for the x-rays!! This is really outrageous and left a really poor impression on all of us on how Pacific Endodontics conducts business. read more

I have been a patient of Dr. Etemad for like 4 years. I have had two teeth worked on. Most recently I had a major root canal that had to be split into like three appointments. I am very happy with the service and the outcome and the price. He is good, the staff is good. He likes explaining things which makes me feel comfortable. read more

Had a root canal there. It was great that they got me right in (my regular dentist called since I was in so much pain. However; I have had horrible pain since the procedure and although I have called 6 times now and the only thing that they do is call in pain meds. When I called last week (again) I was put on hold and then disconnected. Just tried calling again since the pain is pretty extraordinary. Was told they could get me in over a week from now. Then came on and said that the doctor would be away and they'll have to let me know when I can get in. This is so unprofessional it's ridiculous. One month AFTER the procedure and I'm in incredible pain still. To not be able to get in for this long is just wrong on so many levels. I would recommend staying away from here! I am very disappointed. read more

Kirstina and Ali are the best in the business. Their office was able to accommodate an emergency visit for my root canal. They were very friendly, professional, and explained the process in detail before starting. My only regret is not going to them sooner and suffering over a week with tooth pain. Dr. Ali was quick and efficient with the procedure and made sure I was comfortable throughout. Don't usually write a review for a teeth work but well deserved in this case. Would definitely recommend you check them out if you need an endodontist! read more

Lots of problems after going here. Receptionist is a real piece of work. Anybody know of a good endodontist in Seattle?

Addendum to my review: After reading my review I was called by the office manager, who was very apologetic and contrite and charming. She did her best to explain that there had been a mix up and ackonowledged that mistakes were made. As I pointed out in my original review, I while I was there for my initial visit I felt good about Dr. Pilot - he's very likeable and personable and and his staff were efficient and friendly. So - I conferred with my primary Dentist again - I thought I'd give Dr. Pilot and staff another chance at my crummy teeth. If my experience was favorable, I would remove the bad review and write it off to humans being human - people make (multiple) mistakes sometimes. I called their office on June 3rd and, as she was out, left a message with one of the staff to have the office manager call me. From her reaction in our prior call, I thought she would be thrilled that I called back and was still willing to give them a try. I never heard from her. read more

I'm with Miranda. I have had dental issues FOREVER and Dr. Etemad has been a blessing in disguise. Dr. Etemad and his assistant, Kristina, are amazing. I've had 3 botched root canals (from college- hack of a dentist in Texas) that Dr. Etemad has redone (well, 2 so far, 1 in the next 10 days). He takes the time to look at the x-rays, show the patient where the issues are and what's normal/abnormal. I'm lucky to where my insurance allows my dentist to refer me to a specialist at no additional cost... so cost isn't an issue for me. My first root canal he fixed had a perforated gum along with roots that didn't go down all the way to the bone. He even told me that this is a risky procedure and he couldn't be positive it would work at 100%. Two years later-- it's perfect. No more infection. The tooth and gums look great. Today, he fixed my #20 who's canal wasn't thoroughly cleaned from previous dentist and had been abscessing. Once again, we looked at before and afters (the x-ray from 2 years previous showed no abscess) and showed me why I'm in pain. The root canal was professional and done in less than 2 hours. Only issue is that he didn't give me vicodin and the tooth is definitely throbbing. That'll be a phone call tomorrow. In 10 days, I'm going back for my 3rd tooth to be retreated. As long as my insurance allows for specialists, I'll keep going here and referring others. Professional. Knowledgeable. Clean. Honest. read more

I was referred to Dr. Etemad and went to their offices in West Seattle. They were very friendly, but even though there was no one else being looked at, I was kept waiting for about 10 to 15 minutes. A technician finally took me into an exam room. I had been referred by my regular dentist, and had brought with me an x-ray of the tooth in question. However, the technician insisted on taking two new x-rays, I think just to justify a charge for that. Then I waited another 20 minutes. I finally started wandering around their offices, trying to find someone, anyone, because no one was there in the offices, not even at the reception desk. I called out for maybe 5 minutes, and finally someone showed up. A few minutes after that, Dr. Etemad arrived and spent maybe 5 minutes with me. He did the same tests that my regular dentist did - i.e., he tapped the tooth (#14) with a little mallet, and touched it with an ice pencil to verify that it was dead. 5 minutes. For that 5 minute visit I was charged $122 for a "limited oral examination" plus $48 for touching the tooth with the ice pencil, plus $26 for an x-ray that was not necessary, for a total of $196. I am not sure why the examination charge is separate from the charges for what he did during the exam. Puzzling. Regardless of his qualifications, I find that very high for a five-minute interaction. I complained to the office manager about the $48 charge, and was told that the ice pencils were very pricey. Oddly, my own dentist did the same test for no charge, even though I offered to pay. His exam also took 5 minutes or so. I will call the $196 an unfortunate loss, and find another endodontist. I can only imagine what extra charges might be assessed, even though I was given a specific quote - although not in writing. They did not inspire confidence from me. I suppose if you have insurance such things are no big deal. This dentist is too rich for my uninsured wallet. read more

After I wrote my original review the office manager called me to ask me to make changes to my review which I didn't do and I'm pretty sure is not allowed on Yelp. They refunded my out of pocket expenses which were only like $75 at that point but they still charged my insurance company. This was still hands down the worst healthcare experience I've ever had. read more

I had an excellent experience here after being referred for a root canal. Dental anything is my worst nightmare, but they were sweet, gentle, and they worked me in for an appointment quickly. I'm so happy that I was referred here, they took my pain and anxiety about oral procedure seriously and made it the most comfortable experience ever. read more

This is the endodontist covered by my insurance, so this is where I ended up. Very nice office staff, and Dr. Gharai and his assistant were great. The Dr. was good about communicating what was going on during the procedure and making sure I was comfortable. Dental surgery is not fun but everyone in this office made the process easier. read more

My best friend from college came to Seattle to visit a few months ago. After a Sounders game and the pub after, he had an accident at hit his front tooth. The tooth shattered and left the nerve of the tooth exposed. The next day, we called Pacific Endodontics and Dr. Etimad and the office manager came in on there day off to perform an emergency root canal on my best buddy. I am sincerely thankful to have such a caring doctor and specialist in West Seattle! read more

I was quoted $1,490 for a root canal and on arrival, they asked for $1,8xx. Fortunately, I got the quote via an email so I showed them the email. "Oh, maybe it was $1,490". I had complications after the root canal and was in a lot of pain. The could not help with pain meds after hours. Never received a follow-up call asking about my recovery or pain issues. My dentist provided great service. Arranged for pain meds after hours, called me daily for 3 days until I recovered. Won't be going back to Pacific if I need an Endodontist again. read more

I was sitting in the waiting room one afternoon waiting for my mother to get finished with her appointment. I was very displeased with the Office Manager and how she treated the girls at the front desk. I didn`t want to look as I was listening in on what was going on, but how could I not even hear . The girls were most friendly with me at the counter and on the phone when I made the appointment. She embarrassed them so bad I was embarrassed to be sitting in the waiting area. I couldn`t wait for my mother to be finished so we could leave. How one person even thinks its "ok" to treat another employee the way that she did is hugely disrespectful. I hope there is some sort of action taken on how a manager of a business should handle situations. I am appauled at her actions! In our ecomony today, I would think she would feel greatful that she has these emloyees that professional at doing their job. read more

Had Dr. Pilot at the W. Seattle perform a root canal. He's great--great work. However, his support staff leave a lot left to be desired. Beverly (I believe this is her name) is one of the front desk staff, and she is rude and unhelpful. In addition, I called after my root canal with a question about excessive pain and she advised she would discuss and call me back. I've never received a call back. Customer service is key! If I ever need future work done, I'll definitely go to Dr. Pilot but will avoid her at all costs. read more

I have received excellent care at this practice. And the best thing if all is that they also have an office in West Sesttle!

While practicing as a general dentist, I referred to this endodontic specialty office for 15 years. This put me in the unique position to evaluate the technical level of their work and clinical outcomes of over 1500 patient cases. They are exceptional, and I recommend them without hesitation when a patient is in need of a specialist to perform endodontic surgery. read more

Pacific Endodontics, PS - Endodontists Near Me - Seattle, Washington

I have had only one visit, so I can't judge the dental skill of Dr. Bennett but I can give you an earful about their office staff. 1. Failure to timely submit documents to the insurance company for payment leaving out a charge of $200.00 because Kristina said my insurance didn't cover it. WRONG & trying to bully me into paying those charges not submitted. 2. She said she tried to set up a conference call with my insurance company- time for her to check the DSM-IV Diagnostic Codes and get her diagnosis. Nuts!!! Found Kristina is a dentist, no wonder she doesn't know a debit from a credit. 3. Received a bill today still not showing the submission of the Cone Beam Tomography that I immediately verified today with insurance that it is covered. 4. If every item on your statement is not submitted in full to your insurance company then you have possibly been cheated. I wonder how many others' have been bullied by this office "office manager". If an employee says they have read the insurance contract, they read a dumb-ed down version like your car insurance policy. The true insurance contract would put you to sleep before you got to page 3. 5. It is never an office employees decision to cherry pick what is submitted to the insurance company. Don't accept that, it's your money. 6. Contacted Dr. Bennett for a copy of the x-rays. After month of emails back and forth, I never got the actual x-rays. In my view, customer service is non-existent here. There a lot of dentists, check them out before making an appointment. Sorry to say most practice money not medicine. read more

I saw Dr.Pilot I West Seattle yesterday and normally I wouldn't be happy to write a review about getting a root canal but he is amazing! I have serious anxiety with any dental work,I am happy to say I didn't even have nitrous for my procedure ! He is not judgy and so gentle and knowdglable. Everyone in the office makes you feel comfortable. If you have to get the dreaded root canal I highly reccomend Dr.Pilot. read more

After reading my review, the office manager called and inquired as to the details of my visit. She offered a sincere apology and credited my account for the sedative charges. This was a really nice gesture and shows concern for patient experiences. Again, my visit there was a success in the most important respect (a painless and successful root canal), but the lack of communication and transparency of charges are a work in progress. read more

VERY EXPENSIVE- extra costs billed afterwards- watch out!!! Referred by my dentist- same day appointment- asked how much it would cost; dentist who performed the proceedure said $1,415 if I paid same day- which I did with credit card on the spot. Two months later got a bill in the mail for "unpaid' additional expenses- another $435- putting total cost to $1,850. Staff or doctor claimed I'd been told there would be extra charges billed later. Not logical and not true. Quality of work was OK, but cost and questionable ethics make this a place to avoid. read more

Care, Skill, Judgment If I can describe Dr Ali Etemeed in three words that would be it. Bing sent to entodontyst is no fun, but Dr Ali and Dr Kristina made me feel safe and confident that I'll be taken care of. I've been their patient on and off for over 15 years. Their no nonsense, straight talk gives me confidence that the issue will be resolved to the best standards in dental field. Each time my regular dentist takes new x-rays they are impressed and always point out teeth that Dr Ali and Dr Kristina worked on as great examples of dental work. Over the years I've changed few dentists as their business goes thru ups and downs, but Dr Ali's practice remains golden standard. Every time I visited their office Dr Kristina has greeted with smiles, warmth and compassion. Her personal touch made the whole experience almost pleasurable. When you're having your root canal done and your dentist sends you to a specialist, it really means a lot if you have someone as friendly as Kristina by your side. Whenever I hear from anyone in my family or immediate sorounding needs serious dental work done, I always warmly recommend Dr Ali and Dr Kristina. Best wishes to both of them read more

My husband was referred to this office by our primary dentist. He was pleased with the staff and doctors and the procedure went flawlessly. However, once we got our first bill, that's when all the problems began. The Office Manager, Kristina works two jobs - she is the main nurse/dentist assistant AND she is the Office Manager. Both of these jobs are incredibly important and the fact that she manages both, shows. They need a different office manager. We paid over $500 up front to cover our "potential" fees that insurance wouldn't cover. We were told by the front desk receptionist that it is likely we will even get some of the money back. A couple months after the service, we received a bill for over $700. After calling three times to reach Kristina and leaving a message each time, she finally called me back. She told me that Insurance responded and paid $85 and that the rest was coded as "Patient Responsibility". I thought this was incredibly odd based on the coverage I thought we had. So I called our dental insurance and they told us that they had actually coded it as a "Denial Code 5 - stating that medical insurance must be billed first". Therefore, I called Kristina back and told her that their office is required to bill our medical insurance first since this was a "surgery" and then re-bill the dental insurance if anything isn't covered, at which time, they will likely pay everything. At first, she said they cannot do this. I was very confused because they had asked us for our dental AND medical insurance card when my husband checked in. Why would they ask for the medical insurance card if they can't bill them? Then she said she didn't know how to bill medical insurance. I then proceeded to call my insurance to help HER determine if she could in fact bill them and how she would go about doing this. I was told by my medical insurance that Kristina should call them directly if she has questions....you can see where this is going...it went round and round this way. After multiple hours, we finally helped Kristina figure out how to bill them and she said she would take care of it. She did however have the audacity to threaten me with being sent to collections "since it has been over 90 days since the service" if nothing is paid by the end of the month. This was incredibly frustrating considering the delay was on their end and that my insurance was still pending payment. Fast forward another couple months and I get another bill in the mail. I called the endodontics office and ask to speak with Kristina. I left a message. No call back. I call again a couple days later. Leave a message. Finally a call back the next day. She tells me that my insurance says we have no coverage....this is not accurate. I then proceed to call my insurance again and they confirm that I DO have coverage. I called Kristina again. She bills my insurance again, hopefully accurately this time. Fast forward to yesterday (Jan 15th) and we get another bill in the mail threatening to be sent to collections in two weeks from the date on the letter (Jan 10th). This gives us 7 business days to figure this out. After having an extremely frustrating conversation with Kristina, I decide to call my medical insurance again. I determine that they will be submitting their decision this Friday. I was then able to call my dental insurance and tell them what my medical insurance has decided and the dental insurance said that they will submit payment next wednesday...two days before we are threatened with collections! Overall, this has been the most frustrating and unbelievable experience with medical and dental billing. We had to do all of the grunt work ourselves and take care of the billing process ourselves. Kristina continually put the blame on us and did not listen when we tried to explain the circumstances. She also had no problem threatening us with collections on multiple occasions. I sure hope this gets resolved next week. read more

Being a dentist yourself it is hard to choose a specialist to work on your teeth. I have been extremely happy with the work that Dr. Pilot and Dr. Etemad have completed on my patients and always had good experience as a patient myself. Their team are friendly, knowledgeable, professional and really care for you - starting with the receptionist, assistant and the doctors themselves. Thanks, Ted for another not-so-easy root canal! read more

Dr. Ted Pilot is superb. Three words: Painless root canal. Even the sedative injection is painless. If you need a root canal, this is as good as it gets. read more

I just had a root canal here, my dentist sent me. At first I was concerned because of all the bad reviews, but I did not have any of those experiences here. I thought the doctor was great and so was his assistant. I had Dr Etemad, he is absolutely wonderful! Very thorough and knowledgeable. I was a little freaked out about the procedure and he was very sensitive to that fact. I thought the man that worked the front desk was very nice, helpful and courteous. He answered all of my questions and concerns. I have insurance, so I didn't think they were higher than any other endodontist I have been to. This is a medical procedure, and surgeries are expensive. But overall I had a great experience (for a root canal) and would recommend them to anyone and I will be seeing them in the future the next time I need work done! read more

Dr ted pilot is an ecpectionally talented endodontist!!!! When another dentist could not successfully complete my root canal, that DDS, referred mo to Dr Ted Pilot. His staff is very professional, very knowledgable and caring. A painless root canal is no oxymoron if you see Dr Pilot He is with a group called Pacific Endodontics. I went to his West Seattle office. I know good treatment when I get it. I am a Dental Hygienist !!!!!!! read more

Dr. Pilot is fantastic. The front office was kind and helpful. You can expect a high quality of work, professionalism, efficiency, and caring from this team. read more

I went to Dr Pilot's West Seattle office after they were able to squeeze me into a last minute appt for a root canal. I am terrified of dentist offices .He made my root canal incredibly friendly, painless, and comfortable (not something I'd ever normally write about a tooth related appt)... in fact, I, dont write many reviews period. After about a week and half, I began to have trouble with my tooth (or so I thought). After calling their office, Brandon helped schedule another appt to get me in asap to check out the problem (after my dentist claimed it wasn't their issue) without any hassle. Dr Pilot and his staff are professional, courteous, and they stand by their work. Exactly what you want from an endodontist. (Turns out my issue was with my dentist and not with them at all). Highly recommended. read more

I went here on a referral. The tooth in question had not hurt for at least six years. When I asked, the referrer said there was no charge. Pacific endodontics did not mention a charge. When I left my tooth ached and they charged me 148.00. When I do get the work done, I will be going somewhere else. read more

Finally I worked through my TODO list to write down review about Dr. Jeffery Bennett because he and his team deserve it. I had a problem with one tooth and the only option before removing it was the dreaded two words: root canal. It did not go right at first, the pain got back after half a year, but dear Jeffery invited me again to his office to reexamine it and he figured out some little more work to do on me that was hidden somewhere deep down :-) I had a lot of questions on him because I have read myriad of articles about root canals and how dangerous they may be for the body, but he openly explained to me all details that I finally got different opinion on that topic altogether, and most importantly, there is no pain anymore because after his second treatment, everything seems to be great. Additionally, he is very relaxed and you have a feeling with him that there is nothing that can go wrong. His whistling while getting into my tooth's nerves was definitely calming my brain nerves. Thanks to all your team and hopefully, I will not need to see you again :-D With respect and trust, Radek read more

I fully and whole-heartedly recommend Pacific Endodontics. I've had three root canals at this office. I've seen both Dr Gharai and Dr Bennett. They and their assistants, and the office staff, are the best - courteous, kind, patient, efficient, and gentle. They offer clear explanations and are willing to listen and answer questions. In addition to great customer service skills, I am fully confident in their expertise in endodontics. Kudos to them! read more

These guys are awesome if you have to go through the agony of a root canal. The follow-up from Dr. Ali Etimad on a Saturday was fantastic. I wish every doctor could be like this. read more

A tooth under one of my bridges had been bothering me for a week. I saw my dentist and we were both worried that the bridge had started leaking. (I've had these bridges for 11 years.) I was referred to Pacific Endodontics after the first place couldn't see me right away and I'm so glad. I saw Dr. Pilot for my consultation and he explained to me that when there's trauma to a tooth, like grinding them down for bridges, they can eventually die. He also let me know they could drill right through the bridge to get to the tooth. That took a ton of fear away. He checked both bridges and told me they were in great condition and looked amazing for being 11 years old. Cut to a few days later and I head in for the actual root canal. I had Dr. Gharai and he was awesome. I tend to need a lot of novicaine and he gave me breaks in between shots so I could calm down. (The epinephrine in it makes me shake uncontrollably) once he started, he would explain what he was doing and made me feel really calm and relaxed. The novicaine started to wear off and I about jumped out of the chair. He gave me a couple more shots and got it done. Through all of it he was so nice and compassionate. read more

The West Seattle office is beautiful, and all of the staff was really nice. The doctor talked to me about what was happening with my teeth, and set really good expectations as to what our next steps are. If I do end up needing surgery, this seems like it would be a great place for it. read more