A big "thank you" to Emilio, Nick, and the rest of the staff at PAB for the great work on my 2023 Lucid Air. PAB replaced my front bumper and repaired several other hidden parts after I hit a deer. They got the job done quickly and it looks like new. After having had a less than stellar experience with another Lucid authorized dealer, I was very happy to have such great service. Emilio got the parts ordered immediately and worked with my insurance to get an estimate quickly. He did a good job communicating the job status and returned my calls quickly. PAB is located just down the street from the Lucid dealership, which makes any vehicle transfers easy, and I can't recommend them enough. They even detailed the entire car before returning it to me! read more

Today was my lucky day because today is the day I walked into Pacific Auto Body (on Airport Way). I had a minor scratch on my SUV from a collision with a yellow rail. Super minor job, and I wondered if they could fix it quickly and simply. And they did! Shoutout to Nick who so kindly drove out to a different location to pick up a buffer and cleaning material to get the yellow paint off. It worked like a charm and all the paint stains came off. I really appreciated their help and willingness to accommodate. I could also tell they were busy with a lot of customers' cars parked in their lot -- indicating to me their popularity. There are a lot of choices for auto body repair --major or minor-- in Seattle, but if you happen to be looking in the SoDo/Georgetown area, these are your guys and gals. Thanks Pacific Auto Body! read more

Got my Tesla rear ended in April and was able to take it to this shop in July (many places for EV repairs were pretty booked out so this was the soonest). Phenomenal job on the repair and I had the pleasure of working with Norman throughout the whole process. From start to finish, he was very transparent and communicated well with me on a timely manner on behind the scenes/new updates. The car repair had some delays due to some backordered parts but that can't be helped at times with the high demand for Tesla parts. Can't stress enough how well the whole process went especially since he helped handle any communication with insurance. It was good knowing that my car was in good hands with them. Definitely will take my car here again in the future (not any time soon though hopefully)! read more

Really they should get zero stars! I have MINOR DAMAGE on my Model 3 - minor dent in right back quarter panel and a broken light. They wanted - wait for it - $10,000 for the repair!!! Are you kidding me? Photos attached for proof. This was absolutely silly. The guy even had a straight face! Detailed estimate showed $800 in parts (?? But ok, maybe Tesla is overcharging for the light), but that says $9200 for labor and a spot of paint!!! Ridiculous. read more

Pacific Auto Body - Broken tail light and dent - Body Shops Near Me - Seattle, Washington

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This was a very frustrating experience. After a minor (3mph) bump into my Tesla Y's backend (the other driver was at fault), his Progressive insurance estimated $3K for repair and said it would be fully covered. I took the car to Pacific Auto Body. After over a week, Pacific called to tell me the repair would cost almost $13K! They also said the other driver's insurance would only cover $10K, and I was on the hook for the rest. I told them this seemed ridiculously expensive (4x the estimate) for a minor scratch and I'd like to get my car back. They said it would cost $2K to get it back because they'd need to "rebuild" the car. So they were basically holding my car hostage. I was forced to either pay the extra or make an underinsured motorist claim on my insurance policy (Farmer's). I made the claim and Farmer's covered the full cost of the repair. After 8 weeks waiting for the repair to complete, I found out that Pacific charged Farmer's just over $10K for the repair. They were going to charge me $2.5K more than they received from Farmer's! This experience was terrible. Pacific Auto Body basically held my car hostage, then tried to overcharge me, then held my car for almost 2 months. What a nightmare, all starting with a 3mph bump to the back left of the car. I will never take a car to Pacific Auto Body again. read more

I was trying to get a quote for a simple repair to the bumper of my car. The guy I spoke to on the phone couldn't have been more of a prick about things. Wouldn't use them in any situation. read more

Did a great job repairing my car last year. Although it took several months for some parts (which was just the state of the world), the quality of the repair was top notch. Highly recommend. read more

The customer service was extraordinary and the knowledge from the experts made me feel at ease with my vehicle in their care.

I would like to rate this place -100 service is beyond horrible with the communication. Appointments are made 3 months out (Tesla) the sensor system was in far better shape than when I received it. Car had damage and misalignment that was missed. Update the front hood still has scratches Rear bumper still misaligned My driver window still has a chip that never got repaired (insurance said to pay for it out of pocket and they will refund me) Not only was the adjuster horrible but the body service as well I would never recommend Pacific Auto Body to anyone doesn't matter how cheap read more

Poor communication. Had my vehicle for almost four months and gave it back with the wrong decal and a couple minor defects the car didn't have before it was in their hands. They do not return phone calls or emails. There are several other body shops nearby. Check those out first. read more

Minor scratches to one door...and they want $6000 to touch up the paint!!! Literally everyone gave me a better price.

Had my Tesla repaired at Pacific Auto Body. Nick was an exceptional advisor and kept me informed throughout the process. They did an excellent and professional job. I was unable to tell the difference from when it was purchased new. I highly recommend Pacific Auto Body for their high quality and exceptional service. read more

It's never ideal to have your car taken there but truly, the people on this business are amazing. Super professional, friendly, responsive, accommodating and nice. I picked up my car and I'm super happy with the results. My car looks brand new and they even did a thorough cleaning. I appreciate you all. read more

Claim techs are honest and cordial. Work is average for any second tier bodyshop . Front desk clerk is a horrible woman who shouldn't be the first person anybody has to deal with for any business. I don't care if you are selling burgers or building houses who you have at the front desk can make or break your business. read more

When a 17-year-old kid plowed his dad's car into my new Tesla Model 3, I was an emotional wreck. Fortunately, the Tesla Service Center recommended I contact Pacific Auto Body for the repairs. Moments into my conversation with General Manager Tripp Mathes, I knew everything was going to be okay. Tripp told me exactly what to expect in the repair process, which he warned could take up to two months due to delays in getting replacement parts from Tesla. He contacted me every week by phone or email to update me on the repair progress. He answered every one of my gazillion questions. He was always calm, positive, and reassuring. He worked closely with the insurance company of the guy whose kid rear ended my car and everything insurance-related happened behind-the-scenes, yet with regular updates. When the loaner car company asked for their car back a month early, Tripp stepped in to help negotiate an extension. Tripp is not the only hero in this saga. Everyone I worked with at Pacific Auto Body was professional and solution-oriented - with special thanks to Linda, who had to patiently explain to me (more than once) how the whole insurance claim process worked. I just picked up my car - a month earlier than originally estimated - and Tripp was there to handle the handoff of my flawlessly repaired, sparkling clean, fully charged Tesla Model 3. My experience with Pacific Auto Body could not have been better. read more

I had an issue with the rear doorhandles on my Audi RS3 and needed a body shop but didn't want to go just anywhere and risk damage on a brand new car (and the dealership appointments are 3 weeks out). I stopped by Pacific Auto Body and Barrett got me taken care of right away. I hope I don't need a body shop again any time soon but if I do, I'll be back here without a doubt. read more

Matt and Christine were very responsive. Due to the pandemic, they were 6 weeks backlogged with all the vehicles that needed repairs so I knew up front that it would take awhile. Also we had to wait for parts from Tesla so that added to the wait but by the time I got my car back, it looked like a brand new car. I would highly recommend them and also highly recommend everyone do what you can to help us get past this pandemic!!!! read more

I took my Tesla model X to this horrible establishment. I first received my car back from them after doing a repair on my drivers rear door. The way I got my car back, was horrendous. There was still dust from the repair, and the clear coat didn't look good at all. After another week, they agreed to fix my car again. Once again, I was let down. I paid over thousands of dollars in hopes of a quality repair job, but this is how I received my car after two visits to this shop. Absolutely do not go here for repairs, please take your business elsewhere to a shop that will great you properly and give you a quality product. read more

Pacific Auto Body - the clear coat didn't look good at all. - Body Shops Near Me - Seattle, Washington

I took my Tesla Model 3 to Pacific Auto after being rear ended. John was my service manager and was a professional, courteous, and clear through the entire process. During the estimate, John walked me through the damage explained the work they would need to do and set expectations on times. John worked with the insurance company and sped through the process. The insurance adjuster also commented how John was fast, detailed, and accurate in submitting the required adjustments. When I dropped off my car during the start of the epidemic, they helped work with Enterprise to move my car rental to be dropped off at the shop rather than me having to go pick it up. While being repaired, John gave me weekly updates. The repair was completed over a week prior to the estimated completion date. Pickup was an easy process, I traded my rental car keys for my car key and John walked me through the repairs. The repairs looked perfect. I was anxious about my new car being damaged and dealing with an auto repair shop (especially a Tesla where I have read about horror stories), but I can fully recommend Pacific Auto Body. read more

Phil Smart referred me to Pacific Auto Body when I had a fender bender and I needed the hood and front bumper replaced on my Mercedes. Pacific was nice enough to pick up my vehicle from Phil Smart. A day or two later they gave me an estimate: $2500. I told them I didn't need it to be perfect, as I was paying cash, so they knocked it down to $2300 or so. They said it would be ready Tuesday (3 work days later). I called them on Tuesday. While they had received the parts, they hadn't done the work yet. I'd be able to pick it up on Friday. On Friday, I came to pick it up. I looked over the itemized bill and they were charging me $500 for taking off the rockers and bolting them back on. The rockers are the piece below the side doors. They have nothing to with the front. I'm so glad I caught that!!! After some head-scratching, honest or not, they removed it from my bill. They said they'd call me on Monday about it, but they never did. OK, so they can't do schedules, and they charge for stuff they didn't need / didn't do. But the ultimate reason for my 1-star review is the quality of the work. The new hood simply does not line up with the body. Check out the pictures I uploaded. I would have complained, but I don't want to lose my car for another week (plus or minus, who knows). read more

Pacific Auto Body - After a $2000 repair, the hood doesn't match up with the body... - Body Shops Near Me - Seattle, Washington

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Horrible customer service. I came in on May 26th and spoke with Michael Kehoe in regards to getting my Mercedes repaired. I gave him all of my information and the parts info needed from the estimate. He gave me his card, told me to come back on June 12th. I came in today, June 12th to drop my car off for repair and the receptionist had no information for my appointment and Michael was "in a meeting". I will absolutely not give this company my money as they do not care about customer service or wasting their customers time. read more

My Tesla 3 was rear ended while I was in California. No Sentry mode. I brought my car into Pacific Autobody and worked with John. He gave me invaluable advise including but not limited to activating Sentry feature, dealing with my insurance claim (hit and run vs claim), and repairing other dents/dings. I walk away from this experience feeling that Pacific Autobody was a great advocate for me. Thanks to John and Pacific Autobody, my car looks like new (except tire rims). They saved me a lot of money and worked around my schedule between picnic and dental appointment. Thank you so much! I would highly recommend this shop! read more

Pacific Auto Body had the best customer service I have experienced in a long time. My Model 3 was hit in the rear quarter panel and after taking it to Tesla, they sent me to Pacific Auto Body. I was greeted by John, who thoroughly explained the damage and process of repair. Repairing a Tesla is a lengthy process, and John set my expectations properly. He also took care of most everything, including contacting my insurance company to extend the rental car I was given, and I was even able to drop the rental car off at the shop when my car was ready. The team takes care of the small details of customer service, all the way down to the premium snacks in the lobby. I highly recommend Pacific Auto Body. read more

My car had sustained scratches in the recent ice storm and I sought out Pacific Auto Body for a quote. Michael was incredibly approachable and responsive, and drafted up a quote for me within 10 minutes! He also took the time to explain in detail the rationale for each quoted expense and went above and beyond in giving me advice on some alternative options as well. I had previously engaged another nearby auto shop to get their opinion and still hadn't heard back with a quote days later, so Michael's prompt and friendly service was such a breath of fresh air. I felt much more at ease after talking to him and had a better understanding of the significance of the damage. While I decided not to pursue professional repairs for my car at this time, I would absolutely recommend Pacific Auto if you ever have any auto body repair needs! Their customer service was fantastic! read more

Fantastic body shop and one of the few honest guys out there. They still do things old school here. No BS Chinese knock off parts. No catering to insurance companies trying to cut corners. Bring them a car you love and it get back like new. Barrett and his team are truly exceptional. I moved away from Seattle and still take the ferry over when I need my car repaired. Well worth the drive. They recently repainted my new mustang after being caught in a tornado and it came out beautifully. read more

Pacific Auto Body - Mustang returned to her previous beauty. - Body Shops Near Me - Seattle, Washington

I did not have a good experience with Pacific Auto Body. I had fairly minimal damage to my Tesla, but because of their incompetence, it took over two months for them to finish. Things just dragged on and on. When I'd call the insurance company, I was usually told that they were waiting on something from PAB. I'd have to call PAB to light a fire, and only then would they provide the required info. During the 2+ months, guess how many times PAB called me to provide an update about the status of my car? Zero. That's right. Every single communication with PAB involved ME calling THEM first. In addition, they always had trouble pulling up my record. Even when they figured out my name was spelled incorrectly, the person failed to update the record, so this continued to happen. Very frustrating. When they did find my record, they never knew the status of my car. I'd always have to wait for "Cece" to call me back with an update. You'd think they'd have some kind of CRM to keep track of customer info, but apparently not. When I got the car back, there was a rattle in the dashboard that wasn't there before. When I called about it, I was told that they didn't even open the dashboard area. I call BS on that, because the cover around the steering wheel was not attached and is still not attached. Worse yet, when I needed my spare tire, it was not there. The tire is kept in the frunk, along with my jack. The accident involved the front of the car, and I could not open the frunk after the accident, otherwise I'd have removed the wheel. The wheel and tire were in the frunk at the time of the accident (there's no possible other place they could be stored). When I called about this, they claimed they never saw it. So I was without my Tesla for 2+ months and incurred a very large rental car bill ($1500). I'm without my spare wheel ($750), and steering wheel cover is not attached (why was this detached if they didn't mess with the dash?) In my opinion, Tesla has done themselves a serious disservice by partnering with the company. This place is completely disorganized. read more

I got my Tesla back yesterday. I am giving it a fair review, repair went over schedule. There is a small sound from the front left wheel, I am still investigating into that. Service was good over all. Tripp is an easy person to work with. Jad read more

Conclusion first: Best Tesla repair shop in town! My car was rear ended and I had to take it to a body shop. 1. On my estimation day, My estimator Tripp provided me for a very accurate quote, which is only a bit off with the actual cost. He didn't just throw random numbers, but spending efforts to help the customers. 2. After I told them I will be repairing my car there, they started to engage with insurance immediately and having parts ordered from Tesla already which absolutely reduced the waiting time for me. 3. The shop also proactively updated me with the status every two or three days closing to the end, which was very responsible and customer centric. I have took my Tesla to a different shop before, where it repairs expensive cars like Bentley and Ferrari etc. However, the experience and quality of work provided by Pacific auto was superior to the another one. Hopefully I don't have to visit any bodyshop recently, but I will take my Tesla here again if needed! read more

Great body shop and a great crew. Got in a little fender bender in my Mazda 3 and a friend of mine recommended this shop to get the repairs done. I was a little leery about the repairs because my car has a 4 stage pearlescent paint that is difficult to match. Cici and her team reassured me that my car would look good as new once the repairs were complete. It took almost two weeks for the repairs to get done but the bumper was special order. I Finally got my car back and it looks amazing just like it did before the hit. Very pleased with the repairs and they were good enough for me to sign up for a yelp and leave a review. Thanks Cici!! read more

Maybe they do good work, maybe they do not. I will never know because they do not have really any parking to speak of. After circling the block a few times, I call and ask if there is a place for me to park and get an estimate. The answer was "on the street if you can find a spot." Apparently, I was supposed to walk a few blocks away, then have their estimator walk with me back to my car. In freezing temps. When it is starting to snow. They are reasonably close to my house in West Seattle and work on Teslas, but since I could not even get in for an estimate, I am going to take my car to the Eastside where I can at least count on a parking spot. read more

Barrett & Cici were just awesome! I brought the car in the day I called...they had an estimate shortly after....delt with my insurance agent, ordered the parts , repaired the car and had it back to me in 5 days! the craftsmanship was AWESOME! I could not find a flaw anywhere! I will tell all my friends about them! THANK YOU! Donn Vey Bellevue Wa. read more

Pacific Auto Body repaired my Tesla after it was struck by an errant motorist. There are three aspects to a Tesla repair -- the quality of the repair, the procurement of the necessary parts, and the communication of status. The repairs I received were top quality. Pacific Auto Body knows how to fix a Tesla. The issue is that procuring Tesla parts is a black hole, where things that should take days end up taking weeks or months. It's natural to blame the shop for that, but it is largely outside of their control. Against that backdrop, communication is key. While I received clear feedback on status when I reached out Adam, there was no proactive communication, which I understand but it is not ideal. Once they received parts they moved quickly to get the job done. The team has a hard job when it comes to Tesla repairs. They understanding accountability for what they can control, and I think they did a good job in that regard. read more

Pacific Auto Body did an astounding job fixing the fender on my Honda. I took my car to several body shops along I-5 to try and get an estimate. But most places only wanted to pop the dent and paint the bumper. Pacific made sure to give me their estimate as well as the timeframe to expect my car back while ensuring that the repair work will be with new parts instead of used, or aftermarket parts other places often use to keep costs low. As a dancer I'm always on the go so finding a place that will help me feel great about the repair work on my car is really endearing. If I plan to spend good money on a good and well working car, then I expect to see, or feel, the effort as well. My body is my well oiled machine, and they kept my car in the same tip-top shape. read more

My car was side swiped while someone was attempting to parallel park. PAB was professional, informative and all around great to work with. They handled everything and kept me up to date with the repairs of my vehicle. The before and after is amazing, my car looks brand new! read more

Very poor communication (no email responses, rude and irresponsible receptionist), terrible estimates and apparently super slow staff. I had to wait for over a month to have a minor dent and a broken rear mirror (no exaggerations here) repaired, where they originally estimated 5 to 10 business days. I felt very insulted by the way they postponed my car's work over and over, gave me poor estimates and kept giving promises they couldn't quite deliver. To be fair, Adam offered an apology when I finally picked up the car, which I appreciate. IMO they need to give more accurate estimates and have a better receptionist who actually cares about customers. read more

Unfortunately after I had someone rear end me on I-5. I called the dealership to ask for a recommendation for a Body Shop they recommended Pacific Auto Body. They are a Certified Mercedes Collision Repair Shop which made me feel better. My car took a bit longer than I wanted to but alas it is not their fault as I was working with the other person's insurance company and insurance companies typically want to spend as little as possible when they first pay out a claim and then add supplements to the claim which takes time for the adjustor to come out again and then order more parts (but this was not Pacific Auto Body's fault-it is the world of claims and insurance). Cici was super nice! When I called she was really nice-finding information for me and getting estimates on when the car would be finished. There was about a 24 hour turnaround for emails but nothing too long (it is a busy shop!). When my car was done she did call me right away to let me know I could pick it up, unfortunately I wasn't able to pick up my car that day so we scheduled it for the next day. I told her when I would be there and my car was waiting right up in the front. They were kind enough to put the new plates on the car (Cici even called me to make sure it was ok to place the plates on the front and the back of the car-they took care of even the little things!). I also dealt with Farrah who works at the front desk area she always is busy but never too busy to speak to a client. When I called she was always very pleasant and I never felt I was putting her out. Before I dropped off my car to Pacific she emailed me to set up a good time and date-she was kind enough to tell me an estimate of how many cars were in front of mine. When I dropped off my car she was kind enough to call the Rental Car company to come and bring my rental car to me at the shop and kept me abreast of the timing. When I came into the shop she was never cold or unwelcoming it was like talking to your friend (if that is possible at an auto repair shop?!). When I came and picked up my car she asked me if she wanted Cici or one of the employees to come out there with me to look over the repairs-I declined but she said if anything was wrong to give them a call. There is a little hiccup on my repair-When I emailed Cici about it she apologized and I told her I would send pictures (I think it may just need a slight adjustment). Super nice. The waiting room was also pleasant. The waiting room was clean-There were couches and seating and snacks (Candy, fruit, popcorn...) for you to munch on in case you do have to wait for one thing or another. I know that snacks aren't the end all be all of a body shop but you can tell they take the time to think of even the little things...Everyone who works there was super friendly (regardless if they are working with you directly or not). Fair warning-Back Angle Park!!! The city of Seattle does ticket on this street for not back angle parking! The area where the shop is-is a bit hectic...Not their fault it is what it is-There is Tesla Dealer across the street that takes up quite a few spaces and a lot of other speciality shops on the same street. The day I dropped my car off I had the worst time parking so I just double parked my car on the side of the street-I was going to run in and ask them where I should leave my car-an employee must have seen me and came from inside and met me before I even hit the door and asked me if I was dropping off a car I told him I was but didn't know where to park...he kindly asked me if he minded if he parked my car for me so I wouldn't get a ticket (I do not know the name of this gentleman but I had seen him there on my visit before-dark hair and I believe a mustache-he was very kind to me the first time I came in and clearly even kinder the second time). When I got my car back-The inside was clean! It had the paper floor-mats in it and nothing had been changed or moved like the radio stations or items in the car. I can tell that they had washed the car but the area where the Body Shop is very dusty so while it was clean it had a little layer of dust on it (not a big deal). They took really good care of my brand new car during the whole process and treated me very well. Come to this shop. Friendly and courteous employees and good honest work-hard to find nowadays! read more

Fantastic job. Took my Mercedes-Benz for a rear bumper fix after getting rear ended. The owner handled everything, including the quote, repair, updates, and dealing with the insurance. Thank you PAB! Will recommend. read more

I had a dent in my 2004.5 Volvo S40 T5 passenger door. It's difficult to give them a review because there were lots of great parts: the quality of work is great and I was happy they detailed my vehicle. I didn't love that it took forever (3 full weeks to replace my door.....) and every time the receptionist said she would call me back I never heard from her. Like never heard from her. If you have all the time in the world, then I would suggest Pacific Autobody. My door looks great! read more

I brought my car to PAB to have the front bumper, drivers side door and right rear quarter panel repainted. They took a little longer than I expected to do the work, but the car looked great after they were done. Some of the paint came off of the front bumper within about 72 hours, but they had me bring the car back to look it over. It took a little convincing to have them repaint the bumper, but they did repaint it at no cost to me. The owner of PAB is a good guy and I can tell he takes pride in his work, and he wants to do the right thing for his customers. I am a big advocate of small business and I wish Barrett and Pacific Auto Body the best of luck! Matt read more

Short version: I would give Pacific Auto Body a 4-star review for a number of reasons but I'm knocking off two stars mostly for their terrible, recommended in-house Hertz car rental. Long version: Pros: - Friendly, up-front, communicative. Barrett was the one who talked to me and was very easy-going and professional - Good bumper work Cons: - Maintenance guys scuffed/dirtied the side of the driver's side door with their shoes when they were getting in/out. It's still scratched but I was able to clean up the dirt. - The work (replace the back bumper) took longer than expected because they needed to order parts but they kept me in the loop. The last day I had to call. To be clear, Barrett recommended Hertz. Normally I would post over on the Hertz Yelp site but I think this needs to be communicated to Pacific Auto Body customers if they are recommending going with Hertz. Also, Hertz on Yelp already has terrible reviews. To put the Hertz issues in perspective, here's how Enterprise treated me: 1. Asked me to pick any car I wanted off the lot. I picked what I wanted. 2. Then they realized Geico was giving me 50 bucks a day so they upgraded my car to a Mercedes they had. 3. Asked me briefly during the walk-around of the car if I wanted extra insurance. Their extra insurance was 10 dollars a day. 4. When I returned the car, checked it with me to see if I left anything. Here's what I had to deal with at Hertz: 1. First thing they asked me was about extra insurance. Except they had split it up into three groups, each of which was 11-22 dollars a day. If you went with the full insurance it would have been something like 50 bucks a day. I picked 33 dollars a day. I also decided to go with their gas plan. I left feeling a little nickel-and-dimed. 2. I asked what car I was getting, they gave me a Nissan Altima that was about 27 bucks a day. 3. When we went to go look at the car, the engine was running. Hertz rep was surprised. After she left, I walked around the lot and noticed there were 3 other cars that were turned on. Wasting gas that is going towards mine and future customers' gas bill. 4. Car smelled terrible and it was generally unclean inside (sticky stuff in the cup holders, etc.). 5. I returned the car after 6 days (initially 3 days). I asked the receptionist how much I would pay, she checked on the computer, said Geico was covering it all. I was confused, asked her to look into it a bit more, then she realized my bill was $250 for the 3 days. I knew I had to pay something, but it seemed like a lot. So I asked her to please send me the final bill or at least give me a call before they charged my credit card. 6. When I returned the car, I realized I had left my garage door opener in the car about 30 min after. I called them back, they said they had rented the car out immediately and had checked everywhere, didn't see it. I spent the next three weeks calling Hertz about 2 times a week - they had promised they would call me back but never did. I was friendly during this entire time. Even though they said they checked everywhere, they seemed surprised when I said it was in the sunglasses compartment. So they obviously didn't check there. Eventually I called on the 4th week and expressed my frustration at their lack of response. The rep asked me "You don't think it's your responsibility to call us?", obviously forgetting that she had promised to call me back to at least let me know where the car was. 7. About two weeks passed. No call, no email. I checked my credit card statement; I had been charged $400. Of course this is AFTER Geico. 8. When I called the fourth week about the garage door opener to express my frustration I also mentioned that they promised to send me an invoice. The rep said she would send it right away. To this day I have not received it. As a result, I have no idea if what I was charged was reasonable. In most places this would be considered unethical and at least places of service would offer amenities or refunds for forgetting to give receipts. So to sum this up, here are the things I learned about Hertz based on these experiences: 1. They are completely unorganized. Not checking their cars, not properly looking at customer invoices, forgetting about customer requests, etc. Probably a function of a big rental car company, but a little sad. 2. Either their reps are overloaded with business, they just don't care about customers' experiences, or both. 3. They are a 'nickel-and-dime' type of company. 4. Problems here are both the fault of the Pacific Auto Body reps and the fault of the company as a whole. 5. Hand out false promises. I thought Pacific Auto Body was a good company. Sadly, their Hertz affiliation and recommendation ruined my experience. I won't be recommending this place to my colleagues and friends. read more