I'm writing to you regarding my experience in your restaurant yesterday for a birthday celebration. Once we stepped off the elevator, the entrance was roped off with a greeting sign that said "CLOSED". However, the hostess was standing behind the host desk. She says "how can I help you". Which I replied with "we have a reservation at 4pm for 3". She replies with "I'm sorry, we don't open for one more minute, but I guess I can open up now". 1 minute... ok. Weird. She seats us. Either the server assistant or the busser delivers water to the table immediately... thinking this was a great sign.
A server approached the table to inform us that our table server was going to be 20 minutes late, and that he would be assisting our table until he arrived. WEIRD. Our "real" waiter did make an appearance, but he only came back to our table once, before asking for the check. It was NOT 20 minutes.
We order the following:
- house made pickles. The flavor was underwhelming. Vinegar and crushed red pepper. WOW.
- roasted tomato dip. I love spicy, but it had no flavor. Just acidic tomatoes. and it was too heat/spicy forward for the rest of my guests, so I was the only one that could eat it. BACK IT DOWN.
- charcuterie & house pate board. I'm not a fan of pate, so no comment. 3 pieces of pepperoni (one which was destroyed by the meat slicer or a really dull knife), which should not have been plated. And the equivalent of beef tongue. While I get it is a Chef selection board, that should have been introduced upon ordering. Beef Tongue! Also, the portion size was for 1, not 3.
- artisanal cheese, Triple cream, white cheddar, chevre. The expediter or server assistant that sat the cheese board down (not our fake or real server) could not place any of the creameries or farmhouse names to associate the 3, or if they were even local. The portion size of these 3 low end cheeses, do not seem worth $25 especially if your staff doesn't know what they are delivering.
Everything was just one note.
When I made my reservation on your website, I was asked what this reservation was for: the occasion. I wrote in "Birthday". I'm not sure why you ask this question as part of the reservation process. The information was not relevant as it was not needed. No one was mindful of that information. No happy birthday.
$150 dollars later, (including the $80 in resort passes to the pool. And $100 at the pool window for drinks, chips, and salsa. $330 total in. I could have gone to Juniper, Dai Dui, Emmer & Rye, and many others with 3 people, ordered apps, entree's, and bottles of wine, and paid that. Is it that this is a Hotel, and most of your guests dining are tourists, and the food, and manners of your staff are not important.
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You have to pay $10 for self-parking, and that's the validated price
-There's an automatic gratuity regardless of party size (not a big deal) and 3% "Covid surcharge for health and safety measures" which none of it goes to staff.
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18% automatic gratuity for a table of 3. and considering the entire staff were all wearing their own masks and they were only spraying down tables, it seemed pretty shady to me. Sad. I was hoping this was my summer destination. Best of luck, but you are only paying for the view. Not the experience, not the hospitality, and certainly NOT the FOOD. Be prepared for 22% gratuity for crap. read more