They arrived on time and did a great job at a very reasonable cost. I've used them before and will…read moreuse them again.

The guys did a great job!! Very thorough! They did our carpets and tile inside and pressure cleaned…read morethe driveway and patio. I will definitely use them again!

New owner and the quality has gone downhill dramatically. They went from a company I recommend to…read moreone I'm sorry to have worked with. If you need floors polished, they're fine, but I would recommend using anyone else for showers. The owner said everything was fine. I sent him photos and he sent the same person back. They couldn't do anything about mildew, so I cleaned the grout on the floor before they sealed it. Looks like they put black marks on the white tile on the walls while scrubbing, and they didn't clean the grout. Worst part, is it seems like they're trying to do a good job, but not able to achieve it. We we used them 6 years ago we were thrilled with the results, but stay away if you want tile and grout work.

AVOID THIS COMPANY AT ALL COST!!!! I spent a thousand dollars $1000 to get all my bathrooms grouted…read moreand sealed. a couple months later the grout has completely failed. They gave an unreasonable excuse of house shifting??? This is a similar excuse seen in other reviews. They are scamming people and charging way too much for grout! I will be contacting my lawyer to see if I can recover my money from these scumbags!! BUYER BEWARE Update to Julie S. Comment: Julie S. Is lying, they didn't get back to me. I messaged them for over a week and they deliberately ignored me. They just want to collect your money and run. Very unprofessional in they way they handled the entire process. They made lame excuses for the bad grout job, didn't stand by their work, asked for more money, then ignored me when I asked questions and asked them to come back out to fix it. Here is the text message to prove it.

I had them clean my tile in the master bath and honestly looked like nothing was done. Not happy…read moreand it was expensive. The resealed the grout and caulked but it was damn expensive just for that.

Grout Medic of The Woodlands made my shower tile look brand new. I am so happy with the finished…read moreproduct. The tech, Adam, did not skip steps and did a thorough job. The owner, Jeff Brown, is delightful and professional. I highly recommend this company!

I needed to repair the tile in my tub surround due to a poor installation job several years ago by…read moreanother contractor. Billy was able to pull out the tile, replace wood and cement backer board, replace the niche, and reinstall with new tile that fortunately was still being sold. The job was tedious, but he put in two long days to get it done. Looks nice!

Matt and his team just completed a few grout jobs in our home, from renewal to complete retile and…read morehave done an amazing job! The communication was great, they're reliable, decent pricing, and the products used have been top of the line. Will definitely keep their number in my Rolodex for future work. Highly recommend! (Will add photos to post soon)

I was in the market to have my outdoor stone tiles deep cleaned -- no matter how much I mopped,…read morethey always looked dirty. That's when I came across The Carpet Alchemist. Tevin Freese, the founder and CEO, personally reached out to me about the project, and I'm so glad he did. We had originally scheduled a time between 12:30-1:00 PM, but Tevin proactively called to see if he could come earlier. I couldn't be there in person right away, but I explained the job over the phone, and he and his assistant got started without missing a beat. After about an hour of work, Tevin noticed a haziness still lingering on the tiles and told me he wasn't satisfied with the results yet. He offered to run to Home Depot to get additional supplies, including an impregnating sealer specifically for natural stone -- something I hadn't even considered. His commitment to doing the job right was clear. By 2 PM, the difference was night and day. The tiles looked clean -- not just on the surface, but deep into the stone. I paid via Venmo, and the team wrapped up professionally. I highly recommend Tevin and The Carpet Alchemist for anyone needing tile cleaning -- especially if you have natural stone that needs specialized care. The knowledge, honesty, and attention to detail were top-notch.

They cleaned my two big area rugs it came out really good. Good communication. I would hire them…read moreagain.

This is my 2nd time using them. They are incredible. I receive the best services from them. If you…read morewant your carpet to be clean your house to smell.Well, the service to be great.This is the company to go with. Datwone is the best. Love this young man

As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

On 10/15/2019 I met with Chelsey Haeffner, owner of Grout Doctor at my bosses home. We discussed…read moreregrouting kitchen counter and restaining floor grout in Master bath and Master bedroom. Chelsey brought up the fact that during the regrouting procedure a tile or two may get chipped. If we had replacement tiles then they would be able to replace it for us. Chelsey and I discussed the fact that several large pieces of furniture in the Master bedroom would need to be moved and she assured me that they would move the furniture. On 10/18/2019 , the scheduled day for the work, one crew member arrived. I mentioned and showed him the furniture in the bedroom needing to be moved and his first response was that they just generally work around the furniture. I told him that was unacceptable because there would be a slight color difference in the grout when we moved the furniture at a later date or sold the house or something. I called Chelsey and she said that her husband Matt would be by later to help move furniture. After waiting several hours for Matt to arrive he acted inconvenienced and unfriendly. He refused to move a tv cabinet and an amoire. At this time I also noticed a tile on the kitchen counter was chipped. I questioned whether it happened during regrouting. (this is not my home, it my bosses home) I had never noticed the chip before. I brought this up with Matt , his first response was denial and wouldn't even consider the notion that their process did it. I tried to explain the agreement with Chelsey to replace chipped tile and he just went off on me. He yelled and told me they would not replace the tile. I kept trying to explain my position but he just talked over me and continually cut me off. He wouldn't let me speak and was clearly trying to intimidate me. I asked him to leave and I walked into the office and proceeded to call Chelsey. Matt followed me into the office and continued to rant. I asked him to leave again, He didn't. I got Chelsey on the phone and told her to listen to how Matt was yelling at me. Her response was, what will make you happy. I said, replace the tile. She said okay and then Matt really escalated in his anger. He yelled, "he didn't care what Chelsey said, they weren't replacing the tile. I asked Matt for at least the third time to leave the property before he finally did. This was becoming a little frightening and not something I have ever experienced with any contractor I have worked with. Due to may job, Home Manager for almost 20 years, I have dealt with 100's of contractors and have never had to ask one to leave the property At this point even if they offered to replace the tile, I would not feel comfortable or safe having them in my home, my bosses home or anyone else's home. This man has anger issues.

Wow! They did a great job regrouting our shower! We had our shower regrouted twice this year before…read morewe called Grout Doctor. Neither handyman removed the old grout, they just grouted right over the old grout! With the lighter color change, you could see the grout peeling off almost immediately. Once we hired Grout Doctor, everything was done right! They removed the old grout and regrouted perfectly! I would highly recommend this company!

Really friendly staff and arrived promptly. They are doing a grand opening special so it was buy 2…read moreget 2 free which is hard to beat. If you have any desire to clean your carpets, I suggest giving them a try.

From the owner: Built on Heart. Protected by Shell. We chose a turtle…read morebecause it represents everything we stand for! Turtles move with intention, not haste. They carry their homes with them, a reminder that where we live deserves protection and pride. They live with intention, stay steady, and give more to their environment than they take. Snappy embodies that spirit and tradition. He’s patient when others rush, strong when others tire, and always willing to lend a helping hand (or flipper). He shows us that care isn’t about speed, it’s about consistency, compassion, and connection to those around us. To us, Snappy isn’t just a mascot or a logo. He’s a reminder that a steady heart and care for people drives and sustains the communities, families and futures around us. That’s the heart of Snappy Clean, and that’s the shell we stand behind!