On my first and only trip there I waited almost 15 minutes to even order, after having been told I was standing in the wrong line to order my sandwich. This ended up seeming redundant, as when I approached the Sandwich and Wrap station, and ordered the New York Minute, I was handed a pre wrapped, cold sandwich from a refrigerator. The bread was cold and dry and the sandwich was not very appetizing in this form. THIS SANDWICH is $9- I can get a freshly prepared sandwich for far less cost at Darwin, Blue Tusk, Bull and Bear, Brooklyn Pickle and more mainstream options like Wegmans and Subway
The staff were curt and not very helpful indicating where things were ordered. As I stated above no one asked us what we were looking to order to better indicate where to go, so I had to wait for 15 minutes before even ordering. It seems that the staff should have had a bit more training before opening.
Their overall menu is bested by CORE- who have a variety of very fresh salads, grain bowls and even poke bowls, and where you get more for less money.Further, the more Asian-inspired cuisine is available at many local restaurants- try Sakana-ya, Secret Garden, Yamaho and other local Korean or Japanese restaurants for wraps, poke, and korean bbq for often far less cost (and it probably tastes much better).
The other problem is that Original Grain is not a useful or needed restaurant in downtown Syracuse at this location.This is an ideal location for a quick, local lunch spot-- it is on a highly trafficked corner near many local employers downtown- therefore can cater to both workers on lunch downtown and the community who frequent the area.
The restaurant is very nicely set up, and the remodel seems to have been thought through. BUT the theme of cali skate culture and ambiguous 'mixtapes' art looks cool, but is better suited to somewhere near the SU, or maybe in Armory Square. The other problem that becomes evident with this 'theme' is the ironic use of the name Original Grain, as a pun on Original Gangster or OG. This restaurant is owned, run, and exclusively staffed (from what I observed) by white people. This joking reference to OG in a neighborhood frequented by a variety of people from diverse socioeconomic and ethnic backgrounds while blaring uncensored rap music and charging $12 for a basic lunch is definitely misguided if not outright offensive.
The concept of "Cali Fresh" with $10 and $12 prices for wraps and sandwiches is far more suitable for Marshall St. or Armory, and even then may be misplaced. The current location on Salina Street does not provide a viable food option to the vast majority of people who traverse the area. Even well paid office workers nearby would forgo a $12 okay lunch when they only have 30 minutes and there are a variety of other, fast, affordable, and even local options nearby.
We desperately need good, affordable, healthy, and local food in downtown Syracuse. Original Grain is a good idea for somewhere else, just not downtown. I don't know if it really fits the needs of our community, and does not comport well with the well established, tight knit group of local restaurants and food providers from which Syracuse takes pride. There are many great uses for these empty spaced on Salina Street- we especially need a grocery store in order to resolve problems of having a food desert for the majority of people in and around downtown (perhaps a good use for the empty location adjacent to this restaurant). read more