Communicative quickly and efficiently despite my challenges with AAA before I got there. They…read moreunderstood my situation better than both AAA responders and fulfilled the suggested service. I paid nearly exactly what they quoted me.

Worst mechanic experience I've ever had!! I brought my 2008 Honda Fit to this shop for a…read moretransmission swap. Unfortunately, my experience was extremely frustrating and left me with a damaged vehicle and significant out-of-pocket costs. I was originally told I would have my car back around 5 PM. Instead, I didn't get the car back until around 9 PM. When I picked it up, James the owner told me that the transmission fill bolt had not been properly tightened. During first test drive. and transmission fluid leaked out, he explained and then I got car back but I was also missing the transmission dipstick And had no idea. I drove approximately 40 miles home before realizing there was a serious problem. I ultimately had to have the vehicle towed back using my own AAA coverage. When I brought the car back, the missing dipstick was initially discounted as being the cause of the problem. I was then given an explanation involving another bolt that, according to the shop, had apparently been overlooked. My concern was that if that bolt had actually been loose and allowing transmission fluid to escape, there should have been evidence of that fluid loss at the time. When I picked up the vehicle that night, there was also a liquor bottle sitting next to the computer in the work area. I cannot say whether anyone had been drinking, so I'm not going to make that accusation, but given that my vehicle was being worked on and was returned several hours later than promised, it was concerning to see. Ultimately, I was only given $150 back. I was left with a transmission that had experienced problems after the installation, additional expenses, and the responsibility of getting the vehicle back to a condition I could trust. My biggest issue is that when something went wrong with work performed on my vehicle, I expected the shop to take responsibility and make it right. I don't feel that happened here. I'm posting this review because I want other owners and anyone considering a transmission replacement or for James to work on there car to know exactly what happened in my experience. I strongly recommend documenting everything, asking questions about the work performed, and thoroughly inspecting the vehicle before leaving the shop.

I called about a headlight replacement and they let me drive-in within 10 minutes and replaced it…read moreso quickly! The price was amazing and the staff was kind. I'm definitely coming back.

One thing worth knowing for anyone booking here: don't expect your car to be seen at your scheduled…read moretime. Book expecting a wait. I booked this appointment two days in advance for 1:30 pm wheel alignment had & dropped my car off early at 12:36 pm in case they could start sooner without expectations. From 1 pm till 2:47pm car sat in the parking lot untouched. Around 2 pm someone came over to offer coffee n' water & said thanks for your patience, we've had a tough day, but gave me no timeline. Whenn't even started yet, that I finally went to ask how much longer I was told the it alone takes about an hour, so I was looking at another hour on top of the two I'd already waited and hour from the appointment time. When I raised my concern, the front desk staff told me the appointment time isn't when service starts, it's just your drop-off time. That's not stated anywhere on their website or when booking. After more than two hours with no proactive updates I chose to leave & book with another shop. To the shop: this would've been a completely different experience if someone had simply told me up front that you were running behind & given me the choice to wait or reschedule. I would have rescheduled if that option had been offered honestly & early. Please train your team to flag delays proactively & add a note when booking that appointment times are drop-off windows. That one change would fix everything that went wrong here.

What a great shop this is! I just found them a few weeks ago. I had work done on my Acura at a…read moregarage in Eugene and the problems weren't only not fixed but created a problem with my A/C. Jerry was so nice and scheduled to check out the car a few days out. I dropped off my car and the mechanic went over the issues I had: speedometer cable broken and replaced Idle control not working. Come to find out, my A/C wasn't working right either. The shop is very clean, as is the waiting area and bathroom. They had coffee and water available to drink while I waited. The work was done in a reasonable amount of time. I was warned that the A/C issue might involve having to remove the dash inside the car to find the problem and might be a pricey fix. Ugh. I was preparing for the worse and praying for the best. The speedometer cable was not broken but disconnected. Huge cost savings there and impt. because the part was no longer being manufactured. The Idle control part that was put on by the Eugene mechanics and didn't fix the idle problem wasn't the necessary part to fix the idle problem. My car has a manual transmission. It has two Idle control parts not one which is what automatic transmissions have. The one that was replaced was for hot starts...the one I needed was for cold starts which would solve both cold and hot start idle issues. I found a used fast idle control assembly part online and that fix was properly fixed now. The fix made by the garage in Eugene to address the fan issue for the radiator was not fixed. Mainly because the problem wasn't the fan but a dead battery. The Eugene mechanics repair that was made was to add a timer and sensor which, not only wasn't necessary but ended up being the cause of the A/C unit not working. It was blowing the A/C fuse making the A/C not work. Thankfully the dash wasn't taken out so the fix was not as expensive as I thought it would be. I am grateful for good and honest mechanics. I am frustrated with having to go back to my previous mechanic and try to get some money back on the work they did but I'm going to try. Wayne's is my new Acura mechanic.

This is the third excellent experience I have had with Wayne's Garage. They do a thorough…read moreinspection on my 2003 Avalanche and help me keep her running in tip top shape. The guys are great and I will be back again. You should try them too.

I have had three BMWs and now a S series Mercedes serviced here for twenty years. This is the best…read moreplace in Oregon to take your car for prompt and friendly service. You simply cannot find a better option. I love this place Herb Evans

So they have a good reputation with the folks they do standard maintenance and repair work for, so…read moreI won't go below 3 stars, but I've tried two times to do business with them and the result is that they are simply not an option. 1. They "do not work on cars older than 2005". This is frankly stupid. It's completely arbitrary as the technology on say, a 2003 cayenne turbo is the same as a 2006 cayenne turbo. This is the case for nearly every generation of German car from that era. Also, many German car enthusiasts have a mix of older and newer cars. Guess you don't need the business! 2. They do "not do modifications". So, a blanket statement indicating no ability to think outside the box or leverage widely known and adopted techniques outside of the service manual. Again, dumb. I realize these are their choices and that's fine, but I also know that a ton of enthusiasts like myself won't want to waste their time on a shop that simply wants to make money on people who really aren't THAT into their cars.

I have continued to use Oakmont Service Center exclusively since January 2020. They are courteous,…read morereliable, competent and honest. Excellent in all respects. Most recently, for various reasons, I felt that I probably needed a new battery (or alternator!), but they indicated that both were fine. Also, I mentioned that my car (a second vehicle) probably needed an oil change. After checking, they stated "Nope, good for another 3000 miles." It would have been easy to take advantage, but they did not. I happily paid the $45 inspection and testing fee. Look, if you need a solid business to maintain your car, I don't think that you can do better. Two thumbs up and five stars all the way.

Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

There are plenty of mechanics and garages in Eugene to choose from, but I will definitely be…read morepointing people in Sun Automotive's direction whenever I have the opportunity. I first came to Sun just because of their proximity to my home, and Bryan at the campus location helped me out with several smaller issues I was having without charging me - that easily earned them a first look when I had some real mechanical issues to deal with. Customer service means a lot when you're a smaller business, and those kinds of things go a long way towards creating customer loyalty. Most recently, I needed a shop alignment after making some modifications and repairs to my vehicle (I had first taken it to Les Schwab because Sun was booked for the week and I wanted it at short notice, but my estimate quadrupled when they told me my inner/outer tie rods needed replacing). Bryan gave me a call the afternoon of the day I brought my vehicle in and told me that they were able to complete the work, but that they felt they needed to fix some of my amateur driveway repairs to my tie rods. That required another 1.5 hours of labor to basically undo my work and then do it properly. Bryan said that he didn't wouldn't just add charges onto my initial bill - I had come in expecting to pay a certain price for an alignment. However, the repairs were definitely critical. He asked how I felt about paying for the extra labor. In a nutshell, I agreed to pay the extra because 1. I have a lot more peace of mind, 2. It's fair to pay a person for their labor, and 3. He took the time to ask me about the charge rather than just tacking it on. Like I said above, it's the small stuff that earns loyalty in a competitive business. I'd go to Sun before someone else, even if they had lower rates, because they do good work and they go above and beyond to earn your patronage.

My son brought his car here to find out what repairs it needed as it's an older vehicle. In their…read moredefense the things they listed as needing repairs were correct but the price they were charging for the repairs was outrageous! After looking over the estimate my husband told him to get a second opinion. He took it out to Springfield to a different mechanic. Same repairs for less than half the price. I feel that this place preys on students and people in a bind.

Great Customer Service, they were super nice, great affordable prices, I had to get a transmission…read morefluid exchange and price was better than any other automotive place. I was able only pay $241 for the service. And also they had an uber pick me up to take me home while they fixed my car. I think that was very awesome of them cause I had just gotten out of graveyard shift and I was able to come home and take a nap. Awesome automotive place, definitely recommend going here.

My 2006 Scion xB decided not to start. I had it towed over to Action Automotive to have it looked…read moreat. This car has over 300K miles on it and has been a faithful and reliable friend for nearly 20 years. I had just driven it from Southern CA to OR in March and it had zero issues. I always meticulously maintain my cars and when we left CA we were very sad and anxious to leave behind our amazing mechanic down there and try to find another one that was honest, fair-priced, friendly and understanding. Our CA mechanic told us to call him if anything arose with the car(s) and he would give us his opinion. I did and he listened over the phone and told me that it definitely had something to do with the fuel not getting to the engine. Fearing the worst, I thought it would be the fuel pump, which I likely wouldn't have repaired due to the cost, the age of the car and the mileage. A few hours after dropping off Harold (the car), Ben called me and told me the he was ready to be picked up and now started up just fine! He said that it was just the fuel relay switch. When I asked how much the total was I was very pleasantly surprised and rushed down to pick up me old friend and bring him back home. With a car this old and with so many miles on it things are bound to wear out but if I can get another year out of this car I'll be very happy! They could've told me it was the fuel pump or charged me more money but they didn't. In addition everyone there was very friendly, helpful and understanding. Highly recommend and I will be bringing my Harold back should he need more care.

Dave and his team are amazing. My dad has lived in eugene for decades and has taken different…read morevehicles in to various mechanics, but as soon as he found Dave he has never taken his cars anywhere else. He's the best in town. Honest, thorough, and reliable. Usually quicker than I expect, too. Nothing bad to say about East Amazon Auto!

So so so rude on the phone don't bother. Genuinely talked to me like I was dumb. Didn't even get an…read moreestimate

LONG STORY SHORT: These guys are honest, educated and have the hearts of old-school mechanics. Erik…read moreowns the place so it's nice when the person diagnosing your car's problems and giving you a quote is the person actually doing the work. There's no judgment if you have an old junker that means the world to you and a popper's budget. I was initially quoted $2200+ at another shop and ended up having all necessary work done here for $1000. They did everything needed to make my car run perfectly and they had parts and proof to show me afterwards. FULL EXPERIENCE: I came to this shop a couple years ago to get a pre-purchase inspection when I was car shopping. After about 20 minutes, Erik called me to say I shouldn't buy the car based on condition and didn't charge me a nickel. I appreciated the experience but haven't needed car work in Eugene since then so hadn't been back until... My car windows had been fogging up excessively for a couple weeks and when a co-worker noticed coolant leaking from my 1992 Honda Accord, I took my car to the shop closest to where I work. The first place I went said my heater core was broken and that I needed to replace my radiator and all attached hoses as well (even though I just had the heater hose replaced in the last 6 months in Portland and had a feeling the radiator was relatively new...inherited the car a year ago from my grandma who took fab care of it and it only has 115,000 miles) Altogether, I was quoted $2200+ Totally shocked, I walked into City View Import and got to talk with Charlie for about 20 minutes. He looked up the national averages for work like this since I didn't have my car with me (heater core replacement runs 800-1150 and "Shop 1" quoted me 1300..., radiator replacement runs 450-800 and "Shop A" quoted 850) and told me he'd guarantee City View Import could do the work for less. He was super friendly and wasn't trying to push anything on me. He explained why replacing the heater core was crucial (turns out I had basically been inhaling coolant for a month..) and that they could give me a breakdown of the rest of the work that was needed so I could fix things as my budget allowed. Brought my car in the following week and Erik's estimate (before he inspected for official quote) was 1400. I gave them the go and told him to call me if it would be over 1500. I found out a ton of AWESOMELY helpful info thanks to Charlie and Erik: --Didn't need to replace my radiator...it is, in fact, pretty darn new and just had some loose connections at the bottom that he tightened up and VOILA, no more leak. They replaced two of the hoses (third NEW one was left to be) and Erik took the time to show me the old parts and why replacing them was a good idea. --The shop sent me detailed photos of what it looked like to replace my heater core (it's a brutal 8-hour job...80% of the cost is labor) which assured me that, yes, it's pricey but they sure weren't over-charging me. --Brake fluid had never been replaced so they did a full flush and fill. Got my car back quicker than anticipated and paid $1000 for ALL parts and labor. Yes, less than half of what the first shop quoted me and still 30% under what Erik thought it might take. They gave the rest of my car a thorough inspection (tires, brakes, engine, etc) and handed me notes. They said there was a minor oil leak but something they'd keep an eye on whenever I came in for an oil change. They noticed some slight warping in my brake rotors but not enough to make driving unsafe not cause more damage elsewhere, and said it would be wisest and cheaper to replace those when I have to replace the brake pads (which is routine car work anyways, I realize I'm gunna have to put some money into this baby every once in a while). Definitely keeping my service here exclusively.

The best team ever. They are upfront with what's wrong with your car and don't overcharge.read more

I had a nail in my tire and wanted to get it fixed so I looked up the Les Schwab closest to me and…read morefound I could book an appointment on their website for that afternoon. I went it at the appointment time, had a friendly person tell me the wait would be no longer than 1 hour. The would even check my wiper blades. While I was waiting I enjoyed free popcorn and the sight of a man wheeling/coaxing by hand four tires all together across the floor, the best thing I would surely witness all day. I observed with amusement that the required dress code requiring white shirts makes little sense for those in an occupation that requires contact with dirty car parts. When it was close to done, someone came and gave me the results/report card for my car. A few minutes later, another person drove my car back to the parking lot and checked me out so I could go home. As for the price, you can't beat Free!

Les Schwab continues to excel in fast and friendly service!…read more Many thanks, today was just a full up of river tubes, but I will continue to use and recommend Les Schwab for all tire needs.