My son's been wearing glasses since he was 4 and his prescription changed every year but as he is…read moregetting older we had to switch it after 6 months, SFSE has been incredibly kind and updated his lenses for us without any issues or charge. I know labs sometimes are more flexible with medically necessary lenses as well. All I know is Nirmal is such a good optician, patient and is helpful whenever I reach out. There hasn't been a problem where they can't fix the situation for us. It's always been a yes and we will try! Glasses are not cheap so having this type of service for my son is priceless. We appreciate all you do Nirmal and grateful we found you guys! Definitely check them out, they take VSP as well.

Dr. Lee is amazing and she has found contacts that are comfortable and perfect for me. I highly…read morerecommend her.

IMHO I've been…read morewanting to find a Warby Parker location so that I could have my WP eyeglasses adjusted. I was in Old Town Los Gatos to have lunch with some friends and was thrilled to see a Warby Parker in the same shopping mall! After lunch, we made a beeline to Warby Parker, where I signed in for service. A few minutes later, Greg adjusted my glasses and tightened the screws, and I walked out a happy customer! This is a bright and clean establishment with friendly and helpful employees. Will I return? You bet!

Came here to get my eye exam and I believe Jasmine was her name? She was super sweet and…read moreinformative! If I were to get come back to get an eye exam, I would definitely come back for Jasmine! The staff was super helpful in choosing the right lens and helped me when I needed assistance with my account. 10/10 experience in my opinion!

Can I say MARIO is the best…read more When I tell you this man Drove all the way to the San Francisco location to Get a pair of sunglasses for me I kid you not his level of customer service is way beyond over the top Thank you for a job sooo well done

I bought my sunglasses here and love them. Unfortunately, I bent them, and they sat crooked on my…read moreface. Janeth helped me by patiently and professionally bending them back into place. She was friendly and sweet...and fixed the problem. Kayla was also friendly and tried to help. Both young ladies were awesome and I will come back here when needed!

I loved my experience at this location. I was looking for a specific frame that was only sold in…read moreItaly. The staff was able to not only secure the frames i wanted but also a bunch of other frames that they allowed me to try on but not purchase if i didn't want them. These guys put in a lot of effort and are incredibly patient. highly highly recommend.

I had a very disappointing experience with Unique Eyewear…read more On February 7, I provided my prescription and was told my glasses would be ready in about 3 weeks. However, things quickly became frustrating due to constant delays and inconsistent information. On February 28, I called for an update and was told I would hear back on March 2. On March 2, they called and said the glasses would be ready by the end of that week. On March 7, I called again and was then told it would take 3-4 weeks. When I pointed out it had already been 4 weeks, they changed it again to 4-5 weeks. On March 10, they called and promised the glasses would definitely be ready by the end of that week. On March 13, they informed me that their lab had lost the frame and they needed to reorder it and resend it to the lab. They also said it was the lab's fault, not theirs. However, the lab is their partner--not something I chose--so I don't think it's appropriate to shift the responsibility to someone else. On March 16, they called again and assured me the glasses would be ready by Thursday or Friday that week. Now, more than 7 weeks have passed, and I still have not received any call to pick up my glasses. This experience has been extremely frustrating. The repeated delays, broken promises, and lack of accountability are unacceptable. I would not recommend this place to anyone looking for reliable service.

Love this wonderful surf/sport shop!! Lots of great gear for the kids (and adults!) and they do a…read morewonderful custom jersey for the kids, the quality of everything here is so good. Nothing frays when washed and their turnaround time is so fast!!! Love this spot!

Sprockets did a wonderful job printing the names and applying patches to our Los Gatos Little…read moreLeague Baseball jerseys. They took great care to ensure everything was current and had a fast turn around time.

Your archetypical "small, friendly, local business" run by super sweet couple Janelle and Sal…read more I came in because I got a pair of glasses secondhand, but they were missing a screw. After a few minutes of digging in the parts bin, they found me one that worked, and installed it too, no charge! Thanks Sal and Janelle, you two rock.

Does excellent work and is very personable! Shop is very accessible and the owner is very happy to…read morehelp find what you need.

So glad I found this place! I stopped in because the arm on my designer prescription sunglasses…read moreneeded to be fixed, the left arm broke and I wasn't sure if it could even be repaired. My OD tried fixing them several times and replacing the screws. It didn't work. I was in the area and thankfully still open at 5:00 pm (he's there until 6)! There was one person ahead of me in line finishing up. I was happy he was till there. He took a look at them, said he could fix them right then and there, and within a few minutes they were perfect. The arm is nice and tight again! He did give me a price quote first and thought it was reasonable, especially for being able to have it done on the spot. Just a heads-up, the location is a little different--you walk up to a window at the house, but it was super easy. I would also recommend bringing cash if you have it. I didn't, and there was a very small fee to use a credit card, which I didn't mind at all. Thank you for the great service! Fast, easy, reasonably priced and great work. I would absolutely come back and highly recommend them!

excellent service, i was recommended to this business by my regular eye doctor. when i pulled up to…read morethe front door, another person was already there wondering how to get in, or get someone to come talk to us. the other customer called the number on the door, and reached someone, and he came out to the door to greet us. he got the other customer set up and on his way, then it was my turn. he took a look at my situation (i stepped on my glasses and bent the temples to where it was almost unrecoverable.) he looked at them, told me what the outcomes and prices might be, and i left the glasses with him. in one hour, he was able to repair them and get them back to me. great service! the sign on the door was confusing as if the customer was expected to fill out a form and leave the glasses there, but no, i wasn't willing to do that. i highly recommend checking out the service.

Great service! The technician ordered a new prescription…read moresunglasses lens for my (already owned) designer frames in a friendly, speedy and professional manner. I was in and out in a few minutes. The new lens arrived 4 days later and it only took a few minutes to pick them up.

4 stars for Gabriel for his patience in backtracking my mom's new progressives into 3 separate…read moreglasses (distance, reading, sunglasses distance.) He spent about an hour with me and gave credits for the price difference. 1 star unfortunately for Dr. Nguyen in working with the older generation or people who get confused easily in eye exams. My mom felt berated and "dumb" in not being able to tell the difference between certain numbers and its vision difference. I can understand the frustration the Dr. might experience, however, a professional and patient attitude is the only appropriate approach in those situations while working with the public.

Dr. Cheung is a fantastic doctor. I've been seeing him for a few years now and he recently helped…read moreme get new glasses to help correct a minor stigmatism. Now it's much easier for me to drive at night. I've also brought my young son in to see him for regular check-ups and he's great with him. I highly recommend Dr. Cheung and his team at Eye Contact Optometry.

I have been a customer of Eye Contact Optometry since the late 1990s, starting with Dr. Vandenberg…read moreand then Dr. Cheung. The service provider is top notch and the selection of eyewear is nicely curated. A special shout out to Ed Boxer who ensures that every fit exceptional and who runs the office impeccably.

Reasons for the 5 stars The Drs are great, very…read moreknowledgeable and take their time with you The staff are good at helping with frame selection which I struggle with when I'm by myself And perhaps the one thing that brings me back every year is that if there are any issues with your glasses you can pop in and they will help with adjustments or issues, no fuss.

I have been going to this office for many years, but now I am considering changing the place…read more After my annual exam, when I came to pick up my glasses for the first time, I couldn't take them because my vision was blurry and I couldn't see clearly. I returned for a re-examination and waited another two weeks. When I came back today to pick up the new glasses, the frame was extremely wide. The staff tried to adjust it, but it didn't help. When I asked to try another pair (wanted to compare) I was told that it was only the display frame and that if I wanted a brand-new one, I needed to specify that. This was the first time in all the years I've been a patient that I heard something like this. I said that a brand-new frame would be great. I paid over $400 after insurance (which is very good), and now I'm expected to accept glasses that will only become wider after a few weeks of wear. I am very disappointed with how everything turned out and am seriously considering changing to a different place. I hope the manager will help to resolve the issue, as I was told today that the manager will contact me next week