These guys were great! Price was competitive. Delivery guys were very polite and Tony did a great…read morejob of explaining and ensuring that I was satisfied! Thanks guys!

Service was great until after the purchase Reached out a…read morefew time after purchase of used spa- no response I was not expecting anything for free, but rather , some advice to assist with a problem it developed shortly after purchase Very disappointing

Matthew has serviced my pool and jacuzzi for various issues. Always on time, friendly,…read moreprofessional, honest, fair prices and an expert. I would recommend him to anyone who has a pool or jacuzzi issue. Recently replaced timer and worked on pool motor leaks. I can't speak highly enough of his companies services. I have for nearly 10 years.

Larry is a skilled highly experienced technician. I had a…read morerat infested spa heater that would not turn on. Wires were chewed up. Sensors not working. Blow tube half eaten. It was fun watching Larry do his work. It's like watching a skilled surgeon giving a accurate diagnosis and skillfully removing the cancer and repairing. The heater works great now. I highly recommend Larry and Spa Care Repair Specialist.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Just when you think customer service is dead... you cross paths with Megan!!! Walked into the store…read moreto get some tests done and buy some supplies and noticed a huge line. I had time so decided to browse and jump in line when it was shorter. If you think the people at Chik Fil A know how to manage a line you haven't seen Megan work. She moved that line so quickly I thought they had an entire team back there. I had a lot of questions and it was close to closing so felt kind of bad, but trusty Megan ripped through my questions, tested my water, tested my cell and slapped me with a degree in pool chemistry. Definitely learned more about chemistry in this 30 minute span than I ever did in my undergraduate chemistry course (thanks a lot cal state system). All in all, Megan single handedly restored my faith in customer service, this country and my skills as a chemist. Now I just have to find a nice way to tell my pool guy he's no longer needed. Thank you Megan.

Probably the most unprofessional terrible experience I've had. The man running the store was…read moreobviously in a foul mood and let it out on his customers. He was rude and short tempered. He discriminated against me and my family and was a jerk repeating in a loud obnoxious sarcastic voice "HAVE A NICE DAY!!" All of the sudden the restroom was now not open to the public when the previous guy let us. Then I walked 5 feet away from my boys and he yelled "You have to save the children at all times!" I replied I am five feet away from them and he snapped back, "look at the sign!" That's when I hit it towards the door saying you've got to be kidding me and he just continued to yell. Have a nice day. Completely unprofessional. Way beyond just having a bad day. This was discrimination. Had I've been his same race he wouldn't have had a problem. Time to go somewhere else to get my pool supplies. I've been going there since we moved to the area two years ago. Nice job guys. Might want to screen your employees a little better. Peace!

Best decision I have made was calling David at trinity custom pools. He was very friendly thorough…read moreand made sure all of my questions were answered and needs were met. David was in communication with me every step of the way making the process smooth. His pricing beat out the competitors that I got quotes from and the work speaks for itself. My pool went from looking horrible to looking amazing. The overall process did not take long. I will highly recommend David and his crew to anyone who needs work on there pool.

My pool looks amazing. Tiles and pebbles look beautiful and the pool has greatly improved so I…read moredon't worry about cracks. They also replaced pool pump and other sections without any problems. Service looked a lot to me but they were very quick.

Mike is a gentleman. Took the time out of his busy day to swing by and give an overview of my pool…read morehealth with some tests and recommendations. There was no money exchanged because he refused to take any for his time. I'll be using Mike in the future.

Unfortunately, Anderson Pool has been the worst experience I have had with a pool company…read more I initially hired Anderson Pool to install mini pebble, a salt cell, and an autofill system. While the mini pebble itself turned out okay, we immediately began having problems with the autofill making noise and keeping us awake at night. I contacted Mike and explained that we never had this problem before their work was completed. Initially, he insisted it was not related to their installation. I eventually paid a separate plumber to inspect the issue, and I was told the noise was coming from the autofill. Mike later came out and made an adjustment. We also began experiencing issues with the salt cell. Since Anderson Pool had installed the equipment, I decided it would make sense to hire them for ongoing pool maintenance as well. Unfortunately, that created even more problems. After their pool technician changed the filter, I noticed water leaking from underneath my filter equipment. I called Laura, the office manager, because it was after hours and I did not know what I should do. I ultimately turned the pool off for the night. The following morning, I contacted Mike for guidance and was told Laura handled the service issues. When Laura called me, the conversation became extremely unpleasant. She was upset that I had contacted them regarding the problem and told me I could not keep calling them for issues. I explained that their service had left me with a leaking pool system and additional work that I did not know how to handle. I asked for the pool technician's phone number so I could communicate directly with him, and she refused to provide it. The conversation became argumentative, and I finally told her they could cancel my service and bill me for the month. Afterward, Mike told me he would personally come to my home, make sure everything was handled correctly, and supervise my pool service going forward. Based on that conversation, I believed the situation had been resolved. Two weeks later, however, nobody had returned to service my pool. I called to find out when the technician was coming back to correct the issue and maintain the pool, only to be told that my service had been canceled. I was shocked because after my conversation with Mike, I had understood that he was going to oversee the service moving forward. At the very least, I believe someone should have notified me that they had decided to discontinue service so I could immediately arrange for another company to maintain my pool. This has been an extremely frustrating experience, particularly because my previous pool company maintained my pool for approximately seven years until we moved, and I never experienced anything like this. Attached is the mess they left for me to clean. This review reflects my personal experience with Anderson Pool. Based on that experience, I would not use this company again.

Had an air leak but didn't know where it was coming from. I had a pool leak detection company come…read moreout, but was no help. Contacted Paul at Corona Pool repair. Paul and his helper were able to find a tiny hairline crack in my pump housing. Paul also remedied another problem I had with my salt cell. Next time I'll just call Corona Pool Repair first.

Communication and response time was great. Paul is very knowledgeable and did not try to upsell…read moreunnecessary services. He was courteous and polite. His assistant was great as well. Highly recommended if you are in need of pool repair.

Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

We live in Corona. Edgar and team are amazing! Highly recommend for best quality and transparency…read moreregarding your pool needs!

Okay, so this is not your typical review because Wes, at Hansen Pools did not build my pool…read more Another builder did (and he was good) but wasn't available. My pool and I had a disagreement. I wanted it to pump water and it didn't. Half empty spa every morning, pump shutting down and refusing to restart. Just plain moody pool attitude nonsense. In an attempt to resolve an issue before leaving for two weeks I went to Yelp and tried to find a Pentair certified pool tech. Somehow I randomly chose Hansen Pool (obviously overlooking the "construction" part of their name - duh.) Good thing I did, however. Wes answered and, like a legit dude, walked through the situation with me. Through an exchange of photos and trial and error diagnosis we revealed the problem and got my pool's bad attitude sorted and back to pumping water. The whole process was actually kind of fun because I learned a lot more about my system than I knew before, got to (kinda) meet a really friendly guy, and come to realize I have no future in the pool industry. He declined an offer for payment. He declined an offer for a token of gratitude. He declined an offer to drive to TJ for tacos and beers. Why is this relevant since this minor league stuff has nothing to do with this guy building my pool? I'll tell you why. It says A LOT about the work ethic, values, and character at the other end of the phone when you call them. The pool industry is HUGE in SoCal. All the websites are flashy and beautiful and fill us with fantastic visions of our backyard paradise. But flashy websites are a dime a dozen and tell you little about the truth. I have more than one friend who was burned by an unscrupulous pool builder. I, myself, ended my interaction with a pool builder after having issues (and losing a down payment) before finding another one to complete my project. This Yelp review is about the character shown. Wes had absolutely nothing to gain from our interaction yet he helped me out and showed true character and you won't see that on a website. Truly, if you're looking for a pool builder give them a call. Ask for Wes. He is a straight up dude and has the kind of character that isn't as common as it once was. P.S.: I didn't really offer to go get tacos in TJ. I made that up. Wanted to clear that up because who would like a guy who wasn't down for tacos?

After a few months of searching, we we're finally referred to Hansen Pools by a family member and I…read morecouldn't be any happier. They over exceeded my expectations and made my vision come to life. They are quick, professional and we're there to address any questions or concerns we had. Very reasonable for the excellent work that they provide. Thanks to the Hansen Team, we now have a beautiful pool and a lifetime of memories! 10/10 recommend

Shane is great and I have no hesitations recommending him 100%! He helped me diagnose a potential…read moreleak and was great with communication.

My 16 year old pool was loosing chemicals and I couldn't understand how or why. Shane and the crew…read morewith A&S came over to find the leak and sure enough they did. The skimmer was cracked and broken (poor original installation). They had to hammer out the old concrete, replace with a new skimmer and pour back color matching concrete. I was COMPLETELY impressed with their communication, professionalism and overall work! They knew exactly what to do, how to do it and were very friendly and involved. Highly recommend A&S Aquatic Solutions ~