Edit: It's been officially 4 weeks and still no call about my glasses. Also no "how they can make…read morethis right" just excuses and blaming the lab. I'm extremely frustrated and don't even want this glasses anymore as I could have ordered them anywhere else and have had them by now. The doctor here is great. This has nothing to do with the service he provides. They will dilate your eyes and tell you to go look at glasses. Makes sense but when you ask about prices they give you a look. Sorry I can't read a price after you guys just dilated my eyes. Realized they added extra stuff only due to the price being off. But again it's hard to read what they are doing because of your eyes being dilated. They told me it would be around 2 weeks for my glasses. It's now been over 3 weeks and will probably be at least 4 by the time I get them. Just as reference, my wife went to lenscrafters 5 days after me, got her first pair of glasses back, realized it was slightly off, had another appointment days later, and now has had her second pair for around a week now. Don't waste your time here.

Staff was courteous, helpful, and very knowledgeable.. Dr. Really explained a lot to me about my…read moreeyes and was really great at what he does. I love the location, was very easy to find!

Visit with Malinda Pence was good as usual.. what I have major issue for is charging my credit card…read morewithout billing me for an expense that was not covered on the insurance, over 11 months later w/o my knowledge. Anthem said I should not be charged because my EOB said I should be charged $0, Very UNETHICAL.

Staff was wonderful and explained all of the tests and what I needed to do very well. They have the…read morebest selection of frames & sunglasses I've seen. Dr Stoffel was so nice and helpful. I had a slight prescription change that really made a difference in the way that I see. Highly recommend them to anyone looking for an eye doctor.

There's a reason why Midwest Eye Center, Cincinnati, OH does not have a patient review portal. Dr…read more Maryam Naqvi performed routine cataract surgery on my husband in May, 2025 at the Kenwood office. It was anything but routine, as she inserted another patient's lens into his eye, which was discovered during his 1week follow-up visit. She completed the replacement procedure for the wrong lens, but his cornea was scratched & iris torn during the process. A Midwest Eye Center Director performed emergency surgery later that day to avoid infection of the eye; and was under the Director's care for the next few weeks to monitor his eye healing. My husband is currently under care with different eye specialists as he slowly recovers. As Dr. Naqvi smiles confidently from the front cover of Cincinnati Magazine's 'Cincinnati Top Doctors' and on its pages. One has to wonder how she can be deemed "the best" having compromised her patient's well-being through a poorly mismanaged process of care.

I was referred to Dr. Cepela Tri-State Center for sight and his team of professionals by my…read moreOptometrist and before having my procedures done my Family physician had also made a comment that he is an outstanding professional, great at what he does, which gave me such relief and conformation that i picked the right surgeon for my procedures. When surgery day came his staff at Tri-State made it easy and relaxing, they were so professional helpful made me feel so comfortable and confident that i was going to be well taken care of! I would 100% recommend Dr. Cepela and Tri-State Center for Sight and his professional team to anyone. Oh and you can expect a call later in the day from Dr. Cepela to check on you! What a wonderful experience from him and his twan!

Friendly professional service! They have the biggest selection of eye frames that I've ever seen…read more Definitely stylish!

Fantastic retail eyewear store! Dr. Bowman is an outstanding doctor who treats all her customers…read morewith dignity and respect. And her front staff is equally impressive. They are always more than happy to show you their vast selection of frames and help you decide on a good fit. And if you're looking for interesting, fun frames or classic styles, they have a frame for you.

DO NOT GO HERE! Unprofessional. There aren't any doctor's onsite. It's all done virtually, if…read morethere's even a doctor signed into the system. I had an exam scheduled for 5:20pm on 2/4/2026. At 6:30 I was called back for my exam. The first doctor came on screen and decided she wasn't going to conduct the exam because they didn't do a lensometry on my glasses, even though my primary correction is with contact lenses. The second doctor came on screen, 10 minutes later, and didn't care about the lensometry. My wife had an appointment for an eye exam at 5:30pm on 2/4/2026. She was finally called into the exam room at 6:50pm, only to come out 5 minutes later because all the doctors had signed out. You read that right; there was a patient in the queue and all the doctor's signed out of the system know there was a patient in the queue. Imagine if you went to a doctor's office, sat in the waiting room for them for over an hour only to have someone come out and tell you the doctor had already gone home for the day 10 minutes earlier, which is pretty much what happened here, only virtually. Their solution was to have my wife drive to the Mason location today, 2/5, for an exam as they didn't have any availability at the Eastgate location today. Never going back.

Terrible experience with Eastgate Ohio Branch. Every time I call I am on hold forever, prices…read morewere expensive so I tried to fill prescription somewhere else only to find out the dr put a specific type of daily on the prescription that I had never mentioned using before. Called to have the brand changed and they wanted me to come back in for an appointment to change brand because it had been 60 days. Money money money is all they care about in my experience. Don't fall for marketing hype.

my visit was pleasant and very professionally conducted. The staff explained everything very…read moreclearly and happily fielded my questions. I felt that my eyes were being well cared for. I worked with a new doctor, Dr Shannon Morgan, who is wonderful, as is Dr. Wright. The office is clean, fresh and well lit. I have absolutely no complaint or unm needs. Kudos to this busines!

My husband has been a patient of Dr. Wright for many years, and we have complete trust in this…read morepractice. Everyone is welcoming, considerate, and professional. It's easy to make an appointment. And it's also easy to get into the building, which is important since my husband has mobility issues.

I found these optometrists in Cincinnati through a friend of mine who told me about Dr. Van Der…read morePloeg and Associates and mentioned that they are the best east Cincinnati eye doctors. Since I respect his opinions I went in to their Eastgate Mall optometry inside Lenscrafters and really enjoyed my whole eye care experience. They were friendly and professional and after going through a painless eye exam I was given an overall outlook about the health of my eyes as well as getting some great advice on which eyeglasses would fit me best. They have a very nice clinic and the atmosphere there is great, really friendly and courteous. Their prices are reasonable and I got out with 2 pairs of eyeglasses instead of one. I recommend these optometrists, just like my friend, to anyone in the Cincinnati area.

From the owner: The staff at Dr. VanDerPloeg & Associates of Cincinnati, Ohio is dedicated to caring for your eyes…read moreby providing state-of-the-art technology and expert vision care. Our experienced doctors are trained to provide patients with a wide variety of eye-care services including comprehensive eye examinations, contact lens fittings and medical eye evaluations. Our doctors are also certified in the diagnosis, treatment and management of most ocular diseases. Our in-depth exams are customized just for you and your unique eye-care needs.

Closed their doors without contacting customers, so unprofessional. I hope Dr. Burt lands somewhere…read moreso I can try to find him.

Seamless new patient experience. Easy to book an appointment online. Staff is warm and caring. I…read morefelt like my exam was professional and thorough. Plenty of stylish frames available.