I recently had cataract surgery on both eyes, and I cannot recommend Cincinnati Eye Institute…read morehighly enough. Dr. Robert Osher, my surgeon, has a reputation for being thorough, and it is certainly true. He took the time to explain everything, both before and after the procedure. It's hard to imagine anyone replacing him, but I hope he is training a new doctor to be as careful and attentive as he is. His assistant, Heather, really went above and beyond the call of duty to ensure I had the medications I needed, monitor my eye pressure, and contact Dr. Osher with updates. She even helped me find a discount coupon so I could afford the eye drops I needed to bring my eye pressure down! She also went out of her way to ensure that I would get a refund after I was mistakenly charged a co-pay for a follow-up visit. She is so competent, capable, and kind that I hope she will consider becoming an eye doctor herself someday.

Today, I had a completely unacceptable experience at the Cincinnati Eye Institute location in Blue…read moreAsh that I feel obligated to document for you in a formal review. I left my place of work and arrived at CEI Blue Ash at 9:25am for a 9:30am appointment (I had completed their pre-registration process several days before). A large sign said "Please wait to be called" so I stood at the sign for about 30 seconds. A lady at the nearest (corner) desk called me over, took my name and birth date, and told me to have a seat and wait to be called back. All good. Sixty-five (65) minutes later, after I had watched about 3 cycles of patients come and go from that first waiting area, I approached the desk and asked a different receptionist if there was a problem. She once again asked for my information and, after looking me up on the computer, said, "It says here that you were marked as a NO-SHOW." Are you kidding me? It was incomprehensible to me that the waiting room had filled up and emptied out 3 times, yet not one of the 3-4 receptionists sitting ten feet from me had the presence of mind during their down time to pick up on the fact that I had been sitting there for a VERY LONG time. This post is about more than just my experience today. At 52, I would guess (based on 65 solid minutes of observation) that I am at least 20 years younger than the average age of their patient population. These folks have far more serious eye problems on top of other physical limitations and needs (wheelchairs, walkers, etc.). If it happened to me, it can happen to any of them, which could carry far more serious consequences and liability. Today's negligence aside, I have always felt like CEI is somewhat of a meat market that just wants to keep billing my insurance and collecting copays on the regular. I have borderline but normal eye pressures, yet they keep scheduling 6-month appointments to check them like I'm half blind. The whole operation has a retail shopping mall vibe, which raises my suspicions that they are over-booking me just to keep their revenues up. They really should be investigated. Patients beware.

He's amazing with children of all ages. Explains things as he does them. Helps them not be scared…read moreof being there

Dr. Burke's office team is extremely thorough in preparing you for your visit. They mailed me my…read moreforms ahead of time to fill out. So when we walked in the door, we had everything ready and after using the bathroom, they were ready to see us! The waiting room is a digital Disney land of screens. The kids will not want to leave! Once we were with Dr. Burke (who came to get us from the waiting room- first time I've ever had that happen at an appointment for anything!) we were immediately put at ease by his playful and friendly demeanor. He made my 3 year old comfortable and kept him stimulated with lots of positive activities that doubled as eye exams. My son sat on my lap for the entire exam- which the front desk team had told me ahead of time (and that put me at ease, too). We know now why this doctor is so highly recommended and would like to join those in saying he does an amazing job at making a stressful experience very positive and making you feel well cared for.

Been here twice and won't be back. The amount of questions you have to answer before even going to…read moreyour appointment was ridiculous and then you had to answer them all again when you showed up. Their computer system is obviously a joke. Appointment started over 40 minutes late. Doctor was in the room all of 3 minutes. Complete waste of time.

I have been going for several years now, and have found no problem. Dr. Klugo is very personable,…read moreand the staff has been good to me as well. I would recommend.

There's a reason why Midwest Eye Center, Cincinnati, OH does not have a patient review portal. Dr…read more Maryam Naqvi performed routine cataract surgery on my husband in May, 2025 at the Kenwood office. It was anything but routine, as she inserted another patient's lens into his eye, which was discovered during his 1week follow-up visit. She completed the replacement procedure for the wrong lens, but his cornea was scratched & iris torn during the process. A Midwest Eye Center Director performed emergency surgery later that day to avoid infection of the eye; and was under the Director's care for the next few weeks to monitor his eye healing. My husband is currently under care with different eye specialists as he slowly recovers. As Dr. Naqvi smiles confidently from the front cover of Cincinnati Magazine's 'Cincinnati Top Doctors' and on its pages. One has to wonder how she can be deemed "the best" having compromised her patient's well-being through a poorly mismanaged process of care.

I was referred to Dr. Cepela Tri-State Center for sight and his team of professionals by my…read moreOptometrist and before having my procedures done my Family physician had also made a comment that he is an outstanding professional, great at what he does, which gave me such relief and conformation that i picked the right surgeon for my procedures. When surgery day came his staff at Tri-State made it easy and relaxing, they were so professional helpful made me feel so comfortable and confident that i was going to be well taken care of! I would 100% recommend Dr. Cepela and Tri-State Center for Sight and his professional team to anyone. Oh and you can expect a call later in the day from Dr. Cepela to check on you! What a wonderful experience from him and his twan!

I actually found this place based upon Yelp and the great reviews it had. I really wanted to stay…read moreaway from the "Eye" factories in the area, and it was important I saw an Ophthalmologist (actual MD) as opposed to an optometrist. This is a locally, independently operated business and that truly shows. From the moment I called to inquire about an appointment I was very impressed with the staff. The receptionists were so very helpful, and they even had me speak with a technician to troubleshoot how emergent my issue was. They got me an appointment in a timely manner. On the day of my visit every one in the practice was wonderful. I was very impressed with Dr Howard! He took a reasonable yet efficient amount of time and had great "bedside" manner. Wait time prior to appointment was also reasonable. Now that I have visited here I wouldn't go anywhere else!

Great eye doctors who care about their patients. My wife and I have gone there several times over…read morethe years for eye exams and medical issues with our eyes. Doctors and service are great! Have not bought glasses from them.

i got lasik here back in september and it was the best decision i've ever made. everyone was so…read moregenuine, kind, and made a somewhat intimidating procedure feel safe and easy. you can tell everyone working here is a genuinely good person who's passionate about their job. i haven't worn glasses since i walked into that building 6 months ago and ill be forever grateful to this place and the people working there.

My Daughter Works There And HAD that Surgery and after 8 years She's still doing good!! So yes I…read morerecommended them with a Five them. Thanks, La Rita Green

I've had a over all good experience at CEI my Dr that I had at the Eastgate office had went to…read moreanother job out of state and I really liked her so I don't know to much about the new Dr.

I recently took my 13 year old son to see Dr. Krug at this office, to say his bed side manner was…read moreatrocious would be an understatement. I found him to be curt and down right rude. I would suggest you find another doctor who enjoys his job!

Dr. Hater is the first doctor who ever took a great deal of time to explain to me the cataract…read moreremoval process. He really assuaged my fears.

We are in our 90's and are happpy to say that Mid-West Eye has kept us in good eye health and able…read moreto read the news daily!

My experience has been nothing but phenomenal. I had currently been seen at another company for the…read morepast 14 years( they were nice but Midwest has been great. I the doctor( Dan Saltarelli and his medical assistant Jennifer! They have been nothing but warm, friendly and welcoming from the time I first met them. I will never go anywhere else! The care I've received thus far exceeds the normal! Keep up the good work guys( even the staff...front desk ladies are awesome!