He's amazing with children of all ages. Explains things as he does them. Helps them not be scared…read moreof being there

Dr. Burke's office team is extremely thorough in preparing you for your visit. They mailed me my…read moreforms ahead of time to fill out. So when we walked in the door, we had everything ready and after using the bathroom, they were ready to see us! The waiting room is a digital Disney land of screens. The kids will not want to leave! Once we were with Dr. Burke (who came to get us from the waiting room- first time I've ever had that happen at an appointment for anything!) we were immediately put at ease by his playful and friendly demeanor. He made my 3 year old comfortable and kept him stimulated with lots of positive activities that doubled as eye exams. My son sat on my lap for the entire exam- which the front desk team had told me ahead of time (and that put me at ease, too). We know now why this doctor is so highly recommended and would like to join those in saying he does an amazing job at making a stressful experience very positive and making you feel well cared for.

i got lasik here back in september and it was the best decision i've ever made. everyone was so…read moregenuine, kind, and made a somewhat intimidating procedure feel safe and easy. you can tell everyone working here is a genuinely good person who's passionate about their job. i haven't worn glasses since i walked into that building 6 months ago and ill be forever grateful to this place and the people working there.

My Daughter Works There And HAD that Surgery and after 8 years She's still doing good!! So yes I…read morerecommended them with a Five them. Thanks, La Rita Green

I recently had cataract surgery on both eyes, and I cannot recommend Cincinnati Eye Institute…read morehighly enough. Dr. Robert Osher, my surgeon, has a reputation for being thorough, and it is certainly true. He took the time to explain everything, both before and after the procedure. It's hard to imagine anyone replacing him, but I hope he is training a new doctor to be as careful and attentive as he is. His assistant, Heather, really went above and beyond the call of duty to ensure I had the medications I needed, monitor my eye pressure, and contact Dr. Osher with updates. She even helped me find a discount coupon so I could afford the eye drops I needed to bring my eye pressure down! She also went out of her way to ensure that I would get a refund after I was mistakenly charged a co-pay for a follow-up visit. She is so competent, capable, and kind that I hope she will consider becoming an eye doctor herself someday.

date Of service may 2025 received glasses paid my 900.00…read moreDeductible for 2 pairs. Received a bill Oct 2025 called cei the escalated problem to supervisor as insurance had not paid 436.25 balance April 2026 received call from collection agency wanting me to pay 436.25 Called office again they were escalating to a higher level i then called my insurance and they never received a claim from CEI

I love Dr. Naqvi, but the administrative staff should all be fired and start over with people who…read moreare accountable and actually do their jobs. I showed up for an appointment two days ago and was informed that two months earlier I had been called to reschedule my appointment. I checked my phone while I was there and showed them that there were no calls from them on the date that was written in my file. While they were able to get me in two weeks later, it upset me that the reason they cited for the need to reschedule was so that the doctor could perform surgery that day. It would seem that surgical follow ups and the money that they bring in are not as important as being able to make more money. I asked that my concerns about the scheduling be escalated to the supervisors but I doubt that it happened. This is not the first time that I have showed up for an appointment only to be turned away due to them rescheduling me without my knowledge. I wish my doctor worked somewhere else because she is the only reason I would utilize their services.

the wait time is ridiculous. I started at Midwest when it was smaller and enjoyed great service…read more I moved my mom here from CEI. now they've become worse than CEI. the wait times for an appointment have never been less than an hour ! it's hit or miss on the professional nature of the staff and when billing you the statement they sent was less than the online bill payment portal so we mailed a check because we couldn't change the payment amount. the one shining star is the surgery center. they are professional , stay on schedule and are so nice.