I walked into Eye1 very nervous, only to walk out very happy! I have a very strong prescription and…read morea very long history of ordering glasses that came back looking too awful to walk around with in public. I figured I was making yet another mistake. But this time, I picked the right place. Grace lives up to her name! She immediately picked out frames I never would have picked for myself--and guess what?--she knew best. For the first time in my adult life, I don't have to choose between seeing and being seen. I've ditched my contact lenses for good. Eye1 has earned another customer for life.

Unbelievable selection of high-end eyewear. As an optician from Canada, I knew what I was looking…read morefor in terms of brands and quality: this store exceeded my expectations. Truly amazing selection, something for everyone in terms of style. Found the perfect pair for myself and for my bestie. Deidre was a dream to deal with!

Frustrating process, and now I have contacts I can't wear after spending money on two appointments…read moreand a 6-month supply. I was frustrated, so I came in to talk with them. They explained how we got here, their process, and that the solution going forward is to pay for another appointment and buy more contacts. I told them that I had low trust and my PoV. Was told my option was to spend more money and time to get contacts that will work. Going to a different place.

They charged me for glasses I didn't even want. He said that they're not gonna send the order out…read morebut they're putting it together to see what the glasses would look like. I should've known when he said he just need a card on file. He charged me $229. I said never mind because I didn't think i should've been charged. I realized after I left that they gave me a receipt as if I didn't say I didn't want the glasses and I'll take my prescription somewhere else. I need my money back. I do not like or want their glasses.

I went to this Lenscrafters location in hot pursuit of some meta glasses. I called and confirmed…read morethey were in stock and headed right over. The location was a bit busy for a Sunday, but I was greeted quickly and didn't mind my short wait. Hailey, the associate who helped me, was awesome! Not only did she get my glasses quickly, once she found out I wasn't using insurance, she inquired if I had AAA. Having this membership qualified me for a very nice discount that I was not anticipating. Because of this unexpected discount, I also purchased some designer sunglasses. I truly appreciate her efforts to save me some money, she went above and beyond and did not have to do that. I will send more customers her way!!!

Fantastic optical team here! Inviting atmosphere, professional staff with unmatched selection..Best…read moreframe selection in Cincinnati!

This was a wonderful experience from the walk in to the doctors appointment to the picking up of…read morethe glasses! The doctor was wonderful - he got me in and out ! The receptionist was nice and informative - I like how I had the option to get kids glasses here whereas other places have told me my head was too big for kids (it's not - they wanted to upsell). I originally picked PAIR eyewear for my glasses but my prescription was too high so the lady hooked me up with purple reflecting lenses instead. Pickup was a breeze - receieved a text then came in - got both my old and new glasses sized correctly! I will definitley reccomend here to anyone looking for glasses!

Well, when I arrived, I was greeting by an exceedingly charming receptionist who made me feel very…read morewelcome. I met with the optometrist, and he provided entirely adequate care and answered my questions to my satisfaction. The glasses technician who helped check me out was gregarious and helpful. Then... my glasses arrived... I receive a text: "come get them" it says. Excited over my new eyewear, I rushed over. Upon arrival, I was greeted by the same, friendly receptionist. GREAT! But, oh, how the tables turned. The technician assisting me in obtaining my new glasses appears somewhat puzzled after checking their cabinets for my new specs. "Are you sure you aren't picking up your wife's glasses?" she asked. Remembering that my wife does not, and has never, worn glasses, I reply, "No." For the next ten minutes, I am repeatedly asked this question as the technician made not fewer than a half dozen trips to the cabinet. "Are you sure you got a text?" she asks, with growing irritation that I will not just take the glasses. "Pretty sure," I say, showing her my phone. Finally, she relents and admits they do not have the glasses after looking at the purchase order, and the cabinet, two more times. She then uncovers a receipt for my prescription from the delivery company. Nevertheless, I am then told that I am mistaken and that the text does not actually mean that my glasses have arrived. "Pray, tell," I enquire, "how that may be?" Changing strategies, she then informs me that they estimate 7-10 days for delivery and, because it is only day 5, she has no obligation to have my glasses for me. Her irritation with me is now palpable, and her colleagues appear uncomfortable. Deciding that my time was better spent not talking to this lady, I relent and mumble something about coming back in a few days. But wait! From the corner of my ear, I hear another frazzled customer who had just walked in. She informs the receptionist that the glasses she received were not hers! From there, the confusion abated: they had given her my glasses. I received my eyewear and left. Had I not been gas-lit and lied to, this would be a 4-star review. Had I received an apology of any sort, this would be a 3-star review. Instead, I received sullen glares from someone who was none too happy with the resolution. 2-stars.

The visit to Dr. Adam Nusgart was horrible…read more I went there specifically for my annual contact lens update. When I made the appointment, I made that very clear. And, it took 6 weeks to get in. When I explained that I didn't have enough contacts lenses to last that long, that I would be forced to re-use my daily contact lenses, the person doing the scheduling said that he would put me in so that I would be notified if there was a cancellation. I asked if I could get some samples to tide me over in case the cancellation didn't happen. He said no. Okay, so I waited the 6 weeks. I was not notified of any cancellations and so I did re-use my daily wear contacts. For weeks. When I finally went in for my appointment, I first saw the tech who ran me through the usual basic exams. Then she dilated my eyes. But then I saw Dr. Adam Nusgart. He said that he couldn't fit me for contacts. The reasons were all over the place. First it was because my eyes had already been dilated and that he can't fit me for contacts when my eyes are dilated. Then he claimed that's not his area, that contact lenses need to be fitted by the other person in the office and that I would have to make an appointment. I pushed back. He left the room only to return with a 5-pack sample of contacts - not my prescription, BTW - and gave them to me in a way that was like he was handing me something illegal. 'Put them in your purse so no one sees...' He then sent me back out to the receptionist to make another appointment with the other person on the office who would fit me with contacts. BTW, the 'other person' only works 2 days a week. So how much more would I have to wait? It was then that I blew up. After an angry confrontation, they agreed that if I didn't like the sample Nusgart had given me - I guess they were in on the secret sample contact deal at that point - I would be able to get a prescription for contacts using my previous years' adjustment. So all that and I didn't even get my prescription updated. The next day, when I called to order my contacts, no one answered the phone. I left 3 messages over the course of many hours. No one ever returned my phone call. I finally called the Montgomery and was able to place the order there. Don't go to this place. Their level of incompetence, disorganization and disinterest has no place in healthcare or in any place that involves dealing with people.

Norwood Store is Totally Rude and irresponsible... Terrible... Shut it down... Unprofessional and…read moreNo concern for the business...! No Star... Totally disrespectful for a customer. Not Properly trained or educated at all. No Star rating! I made a appointment at the beginning of October for November 1st. Got there November 1st and they said I didn't have a appointment. Like I have to make this appointment up. Rudely they told me that January was the only available appointment they had. I have been a customer for 5years. They are horrible in Norwood!

This place is awesome!!…read more I was in need of some new specs and was looking for a unique set. The run-of-the-mill frames just don't do it for me and was looking to be inspired. Well, I found my inspiration at York Vision. First, their inventory is VAST. I don't know if I have seen such a selection in my life. Brands i've never heard of, styles I've never seen. This place honestly has it all. The sales associate (forgive me sir, I have forgotten your name) was super respectful, gave us space, shared information when necessary, and proved to have a wealth of knowledge over the materials. He also helped us with payment information and ways to seek reimbursement from insurance. I was on a time crunch, leaving the state in 14 days, and was concerned I wouldn't revive the glasses in time. The associate offered to ship the glasses to me if they did not arrive before my departure, but was pretty confident that they would arrive on time. Sure enough, the glasses were ready in record time. I absolutely LOVE them and couldn't be happier with my purchase and York Vision. Check this place out and im sure you'll be pleasantly surprised

The absolute best place to buy unique and fun frames in all sorts of styles and colors!…read more The owner, Yvette, is incredibly friendly and always willing to help. She's got a great sense of style, so if you're a bit shy and unsure what type of frame you're really looking for (like me) she can jump in and give some fantastic suggestions. Never been disappointed here, will always come back! :)

Service, selection, and value are all within our need for new glasses. Easy parking in the garage…read more Lots of choices from high end, modern to more traditional. Comparable to Eye One. A very helpful owner who has experience and good taste.

Not worth it if you don't live in OTR or Downtown. Nice selection, but service is curt.read more

I came here mid-December after my glasses irreparably broke. I had tried going to my eye doctor,…read morebut they didn't have an frames I liked and their turn around time was over two weeks. Since I wear glasses 90% of the time, I needed glasses I really liked and that I could get ASAP. I thought I had found these at Eyemart Express when I located a pair of Guess glasses that closely resembled my prior pair. I purchased them and provided my prescription, and within an hour, I was on my way with my new glasses. Although I liked how they looked, something was definitely "off." Although my prescription had not changed, the glasses gave me headaches. I thought it was because their fit was a bit off and were pinching the cartilage behind my ears. After having them adjusted a couple times, it became apparent the problem was that the bridge of nose being too narrow. The great thing about Eyemart is their 30 day guarantee. So I went back and tried to find a different pair. I spent probably an hour and a half to two hours trying on nearly every pair of glasses in their store. Sarah was super helpful and tried to help me find glasses, with no success. Obviously, I'm too picky. But every pair that I liked were too narrow and the pairs that fit, I hated. I gave up and left. I ended up buying a pairing of frames elsewhere and returning to Eyemart to return the glasses. In order to process the return, you have to go to the same location you originally purchased at and the store manager must be present, FYI. I had no problems. The one thing that lost them a star for me was customer service. Don't get me wrong, everyone was very helpful and friendly... but I was in their store at least 6 times over the course of 4 weeks and despite the fact that I interacted with the same people every time, they never seemed to remember me and I would have to explain myself from the beginning every time. Regardless, there is something about getting a pair of glasses same-day for an affordable price. I wouldn't rule out coming back here when I need my next pair of glasses.

This particular location will tell you to callback to schedule an eye exam on a specific day and…read morethen won't answer the phone on that day. I can't wait until these online eyeglass company leave you all unemployed. This location will definitely be one of the reasons why

I hate going to the eye doctor. I dread hearing that my prescription has changed and that I need to…read morebuy new glasses. The staff at this location makes it as pleasant as it can be. The eye doctor is a really cool person and fun to talk to. She gives honest advice about if you really need to update your glasses or not. At the front counter, Katy, is the nicest person and works hard to apply your insurance and any discounts to get you a deal. I walked out with a new, free pair of glasses thanks to her diligence. If you need an eye exam, this is a great option.

Update: I went in person to order my contacts. I was greeted by Kate, a very kind and sweet person…read more She listened to my frustrations and then made sure I was set with contacts until my new order came in. She explained that there is only one line to call and she is the main person to receive those calls. During my 15ish minute visit the phone rang about 5 times. I completely understand her experience (though she was extremely positive about it). I also believe there has to be a better way to connect with this service and communicate with the Doctor. Just because of Kate, I added two more stars - thank you Kate for being awesome!

With an insurance change we were required to find a new optometrist after 6 years being with our…read moreformer Dr. We are so pleased with the family oriented and customer care provided from the reception, to eye photography assistant, the Dr and follow up contact education. Our Dr was very complete and offered an experience we haven't experienced since relocating 6 years ago to Ohio. As a result, the entire family will be coming here. I really appreciate the 1:1 contact education for my teenager who will be a new user to contacts. The instruction was delivered with encouragement, patience and understanding. Thank you! The office is very clean. The parking is across the street behind the bar/restaurant. Be careful crossing the street as there are lots of crazy drivers.

I recently booked an appointment. I left work early to make it, but when I arrived the entire…read moreoffice was closed. I double and triple checked to make sure I had booked correctly, and I had. I left the office a message and they called me back the next day. They left me a message and did not apologize it even acknowledge the problem, just instructions on how to book another appointment!