After going to a few different places throughout the years (Thoma, Wing, etc) I finally found what…read moreI was looking for! My first experience at Giovanetti Eyecare impressed me. I came in for an acute eye problem and I could not possibly be happier with how I was treated and the attention to detail on the exam. 1) I was able to be squeezed in the same day due to the fact that I was having an acute issue that day. Dr. Joe stuck around when he was finished just to see me. 2) My eye exam was very thorough. 2 different tests were able to be completed in office to give me peace of mind. Dr. Joe took almost two hours of his time being very sure to rule out any serious issues. This meant a lot to me. 3) The staff was very friendly, professional. Certainly every visit doesn't warrant such an in depth appointment. However any doctor that would spend so long and stay late to me is a testament that they truly care about their patients. I'll be getting my next eye exam here and I would say that at least on the west side of Cincinnati Giovanetti has to be the best around.

My husband and I both wanted regular prescriptions for near sightedness. We received reader…read moreprescriptions. Called back and they could not give us the RX we wanted. A year later billed us for a missed appointment that they never told us about. I wrote a letter and received no response-the bills came every month. Bad business practice.

Good quality service. Very friendly and engaging staff! Would definitely go back and recommend to…read morefamily and friends!

One of the people working the counter to check me in was singing, loudly. That was wierd…read more After a few minutes I was taken to an exam room. The door was left open, I could see staff members including Dr. Crawford walk past the exam room many times. At about 30 minutes of waiting, I decided to leave. As I approached the exam room door to leave, the Doctor who had walked past the door several times, suddenly appeared and entered the exam room. Never, while I waited did anyone check in to tell me the Dr. is running behind, etc. The quality of the exam was high. At the end, the Doctor pressed me hard to purchase frames from him right then and there. I had someplace to be. I left and came back to look at frames. I entered the frames area where there was one male working. Well, not really doing anything, just sitting. He glanced at me but said nothing. Apparently, he didn't see me remove my own classes and hold them in my hand as I browsed available frames. I walked past the employee a few times as I browsed. Not once did he offer assistance. Okay. After browsing for about 10 minutes, I walked away from the frames area and headed to the door to leave. Then suddenly, an elevated voice asked, "Are you going to pay for those?". It was the male employee. Pay for what I asked. He replied, "The frames in your hand". I asked, "what, these glasses, that I came in with?". His reply. "Oh, never mind". And that was that. Not another word from the employee. This is an odd place. The disdain that radiates from some of the employees for some of their customers is apparent. The staff clearly favors some of their customers, but not all of them. Would I go back or recommend this Doctor? Nope.

I realized I left my contacts at home and was in downtown Cincinnati for a wedding. Danielle and…read moreVanessa at the front desk were SO kind to give me a pair of contacts and case at no charge without hesitation!!!! Above and beyond for customer service despite not being a patient there.

Great doctor with excellent service. I never have to wait too long and the office is always clean…read more I've been coming for many years and despite the location not being as convenient as it used to be, I still plan to be a patient.

Came here for glasses last year, decided I want to swap to contacts this year. They were all so…read morenice and kind, even with it taking me 3 appointments to be able to get the contacts in

I selected Milford Eye Care because they are in my network for VSP insurance. I had a very pleasant…read moreexperience. My husband will be going here also.

I liked Dr Fisher and she was very professional and seemed to know what she was talking about…read more Then it was finally time to look at frames and get prices. They thought I was easy to pull one over on. They told me it was cheaper to not use my insurance. They said that I need to have 3 different glasses. One with bifocals for the office. One for everything use. The third was sunglasses. Even just for the one pair which I would have chosen the everyday ones it was unbelievably high in cost. I took the prescription and went elsewhere and Ordered a pair of everyday glasses for $400 less than what I would have paid at Focal Point Eye Care. Do better.

the doctor side was ok, buying glasses there was terrible. they acknowledged the lenses were…read moredefective cloudy look in lenses would not do anything about it but clearly said nothing I did caused it. Cant believe they would not do anything even when staff agreed lense was defective. Very disappointing from any store let alone a higher end place. This lack of customer service in today's environment is unacceptable

Efficient and effective. Just be sure to plan ahead and book your appointments in advance because,…read morethey are busy for a reason.

I live in California and have received in April, 4 emails (about different patients) reminders for…read moreappointments and registration. I have called and asked for my email to be removed. I got another one yesterday and called and again asked for my email to be removed. Today, I received another so I called and asked it be removed from this person's file as well and then said "do they have other family members you can check and see if my email is in their chart?". The person who answered the phone told me she had removed it from ALL the family members in a not so nice tone. Clearly she didn't or I wouldn't have received a 6th email from their office! An apology would have been nice instead of attitude!

Visit with Malinda Pence was good as usual.. what I have major issue for is charging my credit card…read morewithout billing me for an expense that was not covered on the insurance, over 11 months later w/o my knowledge. Anthem said I should not be charged because my EOB said I should be charged $0, Very UNETHICAL.

Staff was wonderful and explained all of the tests and what I needed to do very well. They have the…read morebest selection of frames & sunglasses I've seen. Dr Stoffel was so nice and helpful. I had a slight prescription change that really made a difference in the way that I see. Highly recommend them to anyone looking for an eye doctor.

I had an apointment at 2:30 pm for an eye exam with Dr. Jutte and I arrived 10 minutes early. I was…read morebrought back to a room with an assistant only to be told snce I had my contacts in, I had to return back to the waiting area( I assume she was going to do a Glaucoma test) . I sat here for 5 minutes and was brought back to the examanation room and was told the Dr. would be right in. I waited 25 minutes and nothing! I got up and left and told the receptionist that I was not waiting any longer as I saw him go into another room 20 minutes into my wait so who knows how long I would be sitting there! Terrible practice sice they've lost all of their other eye doctors! Don't waste your time here

Great place, great staff and Great drs. Highly recommend! I have always saw Dr Jutte and he was…read moreincredible.