Good quality service. Very friendly and engaging staff! Would definitely go back and recommend to…read morefamily and friends!

One of the people working the counter to check me in was singing, loudly. That was wierd…read more After a few minutes I was taken to an exam room. The door was left open, I could see staff members including Dr. Crawford walk past the exam room many times. At about 30 minutes of waiting, I decided to leave. As I approached the exam room door to leave, the Doctor who had walked past the door several times, suddenly appeared and entered the exam room. Never, while I waited did anyone check in to tell me the Dr. is running behind, etc. The quality of the exam was high. At the end, the Doctor pressed me hard to purchase frames from him right then and there. I had someplace to be. I left and came back to look at frames. I entered the frames area where there was one male working. Well, not really doing anything, just sitting. He glanced at me but said nothing. Apparently, he didn't see me remove my own classes and hold them in my hand as I browsed available frames. I walked past the employee a few times as I browsed. Not once did he offer assistance. Okay. After browsing for about 10 minutes, I walked away from the frames area and headed to the door to leave. Then suddenly, an elevated voice asked, "Are you going to pay for those?". It was the male employee. Pay for what I asked. He replied, "The frames in your hand". I asked, "what, these glasses, that I came in with?". His reply. "Oh, never mind". And that was that. Not another word from the employee. This is an odd place. The disdain that radiates from some of the employees for some of their customers is apparent. The staff clearly favors some of their customers, but not all of them. Would I go back or recommend this Doctor? Nope.

Dr. Snyder breached confidential information by giving my email address and phone numbers to an…read moreoutside agency recruiting host homes for exchange students. I was subsequently bombarded with texts, emails and phone calls. This was done WITHOUT my consent or authorization. Unprofessional and unethical.

Dr. Snyder is the most kind, caring, and professional doctor I have ever worked with. The staff…read morehere is very friendly and caring as well. We are moving out of state and will still continue to visit the Mason Eye Center thanks to Dr. Snyder.

I liked Dr Fisher and she was very professional and seemed to know what she was talking about…read more Then it was finally time to look at frames and get prices. They thought I was easy to pull one over on. They told me it was cheaper to not use my insurance. They said that I need to have 3 different glasses. One with bifocals for the office. One for everything use. The third was sunglasses. Even just for the one pair which I would have chosen the everyday ones it was unbelievably high in cost. I took the prescription and went elsewhere and Ordered a pair of everyday glasses for $400 less than what I would have paid at Focal Point Eye Care. Do better.

the doctor side was ok, buying glasses there was terrible. they acknowledged the lenses were…read moredefective cloudy look in lenses would not do anything about it but clearly said nothing I did caused it. Cant believe they would not do anything even when staff agreed lense was defective. Very disappointing from any store let alone a higher end place. This lack of customer service in today's environment is unacceptable

There is a reason this store has such a low rating. Customer service was hideous! I was greeted by…read morea young lady that didn't let me complete my sentence before she nonverbally began to usher me to the eye exam area. She never gave me an opportunity to inquire about my insurance. When I spoke to the manager she was very rude and said the other girl was due to clock out. You only get one chance to make a first impression and this was a major fail.

Dr's office staff was professional. Lenscrafters staff tried to be but it was all about the cost…read more Natalie acted as though she wasn't pushing the top price lens but when we tried to go less than what she wanted there was an excuse that the type we wanted wouldn't work. Then Nikki the manager swoops in at the last minute on the 2nd pair which were sunglasses, and guess what.... Lo and behold the frame we chose for sunglasses had to have a certain type of lenses that were 125.00 more than what miss Natalie had just quoted us. Long story. They make spiffs on the type of lens they sell you, the type and cost of the frame, and an extra big spiff for the second pair. Money money money, by the pound.

Dr. Combs & her office team were all so kind, helpful & patient! She really took the time to dial…read morein my prescription - it's never been so crisp & clear! Thank you

Wonderful doctor who listens and wants you to leave satisfied with your eye wear choices and have…read morehealthy eyes. There is never pressure to use their location get contacts or glasses. They will gladly give you a prescription to fill elsewhere. However I do get my glasses here and they are so helpful Front office staff is kind and considerate and will help you with any questions. I would not go anywhere else.

Wentupdated eye glasses, I got attended to right away. The staff is always pleasant. Ms. Susi went…read moreout of here way today to find me a new eyeclass case that also happened to be my favorite color. I was so touched, thank you.

I have been a Clarkson Eyecare customer for years and have received excellent service. I have gone…read moreto multiple locations / doctors and all have been fantastic. (I have mostly used West Chester, OH offices.) The doctors take their time with me and make sure I receive the best exam. Their office staff has also been excellent at the locations I have been to. They always try to find the best value for me and utilize my eyecare insurance

Impossible to enter your information, eye care insurance information,etc!!! Get this fixed!!!!read more

I was examined by ophthalmic asst. who was great. Dr Bisg comes in and check my vision with my…read moreeyes dialated and states my vision had changed ....gives me prescription which I buy 2 pair of glasses. I get glasses and feel nausea and vision strained. Go back to get lenses checked and they are spot on with new prescription. make appointment with Dr again and assist again is great and get correct prescription. Dr B comes in and said to me" usually the dilation refraction works. she said she would split the difference and gave me new prescription. Split the difference? Now i meed to go back and get 2 new lenses in my glasses.

Do not go here if you need a prescription for glasses. And ESPECIALLY if you have a deeper concern…read moreabout something wrong with your eye(s). This place can't even get one prescription for glasses correct. I still have to squint while wearing my brand new glasses I just bought!! Also, after having an accident and hitting my head, my vision got blurry, the doctor wanted to chalk it up to "dry eye"... Which is just a way of saying he was clueless, so now that I realize he didn't get my prescription right, I am going to A REAL EYE DOCTOR!!! Before my vision continues to get worse. DO NOT WASTE YOUR TIME HERE!

This was the worst experience of my life. I made an appointment for 11:10 am and didn't get seen…read moreuntil an hour and a half later. Multiple people came in after my appointment time and got in before me, which I didn't understand. Also the doctor talked to me for like ten minutes and then started to walk out on me while I was asking a question. Like who does that? Worse experience in my life, I wouldn't wish that experience on my worse enemy. Never go here even if you have a serious eye issue, because they will not see you for hours and then will not even help you out.

Went to this location to get my pupilary distance measurements. I was helped by the manager and he…read morehad me sign a waiver of responsibility. He took my measurements and handed measurements to mute with issues at all. My eye doctor in Liberty was amazing and all the people who work there are very knowledgeable and do a great job! My eye doctor will definitely have my business for life!

Unfortunately MyEyeDr lost our family as customers although we have been going to see Dr. Jeffrey…read moreHartman there for many years and he is beyond excellent. We don't buy our glasses there and always request our "pupil distance" so we can get glasses elsewhere. This time they would not provide us the information. Instead of just being honest and saying they wouldn't give it to us to prevent us from buying elsewhere, the employee lied and said that not only does pupil distance regularly change as an adult, but it also is specific to the actual frame. I told her we would be getting new lenses in the same frame so please measure it with that one, but she refused unless we purchased lenses through them. She also told me that no one in the industry will give pupil distance unless you buy glasses from them. Well, we went to Costco and not only did they measure the pupil distance with no problem, for free, without requiring us to buy glasses there, but the doctor and employees there confirmed that the truth about pupil distance, which substantiated that all the things the employee at MyEyeDr told us about pupil distance were lies. MyEyeDr has always been a high-pressure sales environment for purchasing glasses, but this goes too far. Look up the Federal Trade Commission's Ophthalmic Practice Rules (Eyeglass Rule) to see how MyEyeDr is behaving unprofessionally and find somewhere else to go instead of then