Good quality service. Very friendly and engaging staff! Would definitely go back and recommend to…read morefamily and friends!

One of the people working the counter to check me in was singing, loudly. That was wierd…read more After a few minutes I was taken to an exam room. The door was left open, I could see staff members including Dr. Crawford walk past the exam room many times. At about 30 minutes of waiting, I decided to leave. As I approached the exam room door to leave, the Doctor who had walked past the door several times, suddenly appeared and entered the exam room. Never, while I waited did anyone check in to tell me the Dr. is running behind, etc. The quality of the exam was high. At the end, the Doctor pressed me hard to purchase frames from him right then and there. I had someplace to be. I left and came back to look at frames. I entered the frames area where there was one male working. Well, not really doing anything, just sitting. He glanced at me but said nothing. Apparently, he didn't see me remove my own classes and hold them in my hand as I browsed available frames. I walked past the employee a few times as I browsed. Not once did he offer assistance. Okay. After browsing for about 10 minutes, I walked away from the frames area and headed to the door to leave. Then suddenly, an elevated voice asked, "Are you going to pay for those?". It was the male employee. Pay for what I asked. He replied, "The frames in your hand". I asked, "what, these glasses, that I came in with?". His reply. "Oh, never mind". And that was that. Not another word from the employee. This is an odd place. The disdain that radiates from some of the employees for some of their customers is apparent. The staff clearly favors some of their customers, but not all of them. Would I go back or recommend this Doctor? Nope.

Dr. Snyder breached confidential information by giving my email address and phone numbers to an…read moreoutside agency recruiting host homes for exchange students. I was subsequently bombarded with texts, emails and phone calls. This was done WITHOUT my consent or authorization. Unprofessional and unethical.

Dr. Snyder is the most kind, caring, and professional doctor I have ever worked with. The staff…read morehere is very friendly and caring as well. We are moving out of state and will still continue to visit the Mason Eye Center thanks to Dr. Snyder.

Dr. Lyons and staff were exceptional. He spent the time to find the problem with my vision and…read moreanswer my questions. His staff worked with me to find interim solutions until surgery. They are definitely worth five stars *****. However, when I wanted to see Dr. Fisher as a new patient, there was a multi-month wait for an appointment. A practice that is that busy doesn't feel like the patient is the primary goal.

I liked Dr Fisher and she was very professional and seemed to know what she was talking about…read more Then it was finally time to look at frames and get prices. They thought I was easy to pull one over on. They told me it was cheaper to not use my insurance. They said that I need to have 3 different glasses. One with bifocals for the office. One for everything use. The third was sunglasses. Even just for the one pair which I would have chosen the everyday ones it was unbelievably high in cost. I took the prescription and went elsewhere and Ordered a pair of everyday glasses for $400 less than what I would have paid at Focal Point Eye Care. Do better.

Natalie was amazing! She was helpful, knowledgeable and gave her full attention. The experience…read morewas efficient and productive!

BEST service I have received when making a purchase for my lenses and frames. Ray was amazing at…read moretaking the time with me to explain the different options for lenses and educated me without making me feel pressured to upsell. He is welcoming and professional. I would highly recommend that you ask for Ray when you come in!

Dr. Combs & her office team were all so kind, helpful & patient! She really took the time to dial…read morein my prescription - it's never been so crisp & clear! Thank you

Wonderful doctor who listens and wants you to leave satisfied with your eye wear choices and have…read morehealthy eyes. There is never pressure to use their location get contacts or glasses. They will gladly give you a prescription to fill elsewhere. However I do get my glasses here and they are so helpful Front office staff is kind and considerate and will help you with any questions. I would not go anywhere else.

Wentupdated eye glasses, I got attended to right away. The staff is always pleasant. Ms. Susi went…read moreout of here way today to find me a new eyeclass case that also happened to be my favorite color. I was so touched, thank you.

I have been a Clarkson Eyecare customer for years and have received excellent service. I have gone…read moreto multiple locations / doctors and all have been fantastic. (I have mostly used West Chester, OH offices.) The doctors take their time with me and make sure I receive the best exam. Their office staff has also been excellent at the locations I have been to. They always try to find the best value for me and utilize my eyecare insurance

I needed cataract surgery and I had serious issues with my eyes. Dr. diagnosed the issues. He is…read moreextremely skilled and was able to correct extreme vision issues that I didn't think could be fixed. He was very professional and has been voted as one of the best ophthalmologists in Cincinnati. He explains every procedure and is very interested and caring in you as a patient. After surgery, he follows up to make sure everything is fine. The other doctors and optometrists at Cincinnati Eye Institute are also very professional and thorough. My entire family also goes to Cincinnati Eye Institute for all our eye exams for contacts and glasses.

We have been going to CEI for about 15 years. Every appointment is usually about 2 to 4 hours after…read moreour appointment time. They absolutely do not care about their Scheduling. I contacted them and they said well. We are working on that. That was about five years ago. It has only gotten worse.

Do not go here if you need a prescription for glasses. And ESPECIALLY if you have a deeper concern…read moreabout something wrong with your eye(s). This place can't even get one prescription for glasses correct. I still have to squint while wearing my brand new glasses I just bought!! Also, after having an accident and hitting my head, my vision got blurry, the doctor wanted to chalk it up to "dry eye"... Which is just a way of saying he was clueless, so now that I realize he didn't get my prescription right, I am going to A REAL EYE DOCTOR!!! Before my vision continues to get worse. DO NOT WASTE YOUR TIME HERE!

This was the worst experience of my life. I made an appointment for 11:10 am and didn't get seen…read moreuntil an hour and a half later. Multiple people came in after my appointment time and got in before me, which I didn't understand. Also the doctor talked to me for like ten minutes and then started to walk out on me while I was asking a question. Like who does that? Worse experience in my life, I wouldn't wish that experience on my worse enemy. Never go here even if you have a serious eye issue, because they will not see you for hours and then will not even help you out.

Unfortunately MyEyeDr lost our family as customers although we have been going to see Dr. Jeffrey…read moreHartman there for many years and he is beyond excellent. We don't buy our glasses there and always request our "pupil distance" so we can get glasses elsewhere. This time they would not provide us the information. Instead of just being honest and saying they wouldn't give it to us to prevent us from buying elsewhere, the employee lied and said that not only does pupil distance regularly change as an adult, but it also is specific to the actual frame. I told her we would be getting new lenses in the same frame so please measure it with that one, but she refused unless we purchased lenses through them. She also told me that no one in the industry will give pupil distance unless you buy glasses from them. Well, we went to Costco and not only did they measure the pupil distance with no problem, for free, without requiring us to buy glasses there, but the doctor and employees there confirmed that the truth about pupil distance, which substantiated that all the things the employee at MyEyeDr told us about pupil distance were lies. MyEyeDr has always been a high-pressure sales environment for purchasing glasses, but this goes too far. Look up the Federal Trade Commission's Ophthalmic Practice Rules (Eyeglass Rule) to see how MyEyeDr is behaving unprofessionally and find somewhere else to go instead of then

Went to this location to get my pupilary distance measurements. I was helped by the manager and he…read morehad me sign a waiver of responsibility. He took my measurements and handed measurements to mute with issues at all. My eye doctor in Liberty was amazing and all the people who work there are very knowledgeable and do a great job! My eye doctor will definitely have my business for life!