Dr. Snyder breached confidential information by giving my email address and phone numbers to an…read moreoutside agency recruiting host homes for exchange students. I was subsequently bombarded with texts, emails and phone calls. This was done WITHOUT my consent or authorization. Unprofessional and unethical.

Dr. Snyder is the most kind, caring, and professional doctor I have ever worked with. The staff…read morehere is very friendly and caring as well. We are moving out of state and will still continue to visit the Mason Eye Center thanks to Dr. Snyder.

BEST service I have received when making a purchase for my lenses and frames. Ray was amazing at…read moretaking the time with me to explain the different options for lenses and educated me without making me feel pressured to upsell. He is welcoming and professional. I would highly recommend that you ask for Ray when you come in!

Dr's office staff was professional. Lenscrafters staff tried to be but it was all about the cost…read more Natalie acted as though she wasn't pushing the top price lens but when we tried to go less than what she wanted there was an excuse that the type we wanted wouldn't work. Then Nikki the manager swoops in at the last minute on the 2nd pair which were sunglasses, and guess what.... Lo and behold the frame we chose for sunglasses had to have a certain type of lenses that were 125.00 more than what miss Natalie had just quoted us. Long story. They make spiffs on the type of lens they sell you, the type and cost of the frame, and an extra big spiff for the second pair. Money money money, by the pound.

Came in to repair an arm that snapped off my sunglasses that got caught in the sliding door of a…read morevan. Dale was quick to take them in and solder a new hinge on to put the arm back on in less than 30 minutes, and bent the arm to its original shape ! If you want fast, friendly service at a great value (~$30 for repair), there is no other place to go in the area for eyeglass repair!

Great service you cannot find anywhere. But in northern Cincinnati. Salvaged a destroyed pair of…read moreglasses for a pittance. Highly recommended.

I made a purchase online & they were quick to get them to me and I am very happy with them! I…read morehighly recommend eyeglass universe

Exactly what I needed ! The glasses came without a single scratch . Attention to detail with my…read moreorder was incredible! I love small business for this exact reason. Thank you guys so much.

Took RX in to get the BOGO sale. Paid $20.00extra for one to be sunglasses. Only wear glasses for…read moredistance when I drive. Sunglasses are fine. No problems. The other pair have had the lenses fall out THREE times. Just took them out of the case and BOTH lenses fell on the floor again! These are not unusually thick glasses and only ground for distance and no bifocals or anything else. Somebody there does not know how to grind glasses to fit in the frames. This has happened so often that I had to go to another optical company and get a pair made b/c these things are falling out of the frames even while I was trying to drive at night, when I need them. If you depend on your glasses to be able to see, and use them reliably, I would not recommend going to this place!! The pair I bought at a differnet optical company have been fine.

Where do I start. I went in for my appointment for an eye examine and to purchase glasses. I sat…read moreand waited an hour after appointment time to be seen. Got my exam and a new script. Picked the glasses out and went to pick them up when they were ready. I tried them on and couldn't see. Had to wait until the next day for a new exam. The appointment was for 10am but there was no staff there. They strolled in about 20 minutes late. Got the new script and the lady told me they questioned the first script but the Dr said it was correct. Got my second pair of glasses and I am still using my old glasses because I work in an office and need to be able to read. Now I can't get them to return my call to set up another appointment and miss a 3rd day of work to get a script that works. What is up with this? I have used my insurance so I have to wait another year to go somewhere else. I'm very unhappy and am stuck with glasses that don't help me see. Why won't they return my call?

Friendly professional service! They have the biggest selection of eye frames that I've ever seen…read more Definitely stylish!

Fantastic retail eyewear store! Dr. Bowman is an outstanding doctor who treats all her customers…read morewith dignity and respect. And her front staff is equally impressive. They are always more than happy to show you their vast selection of frames and help you decide on a good fit. And if you're looking for interesting, fun frames or classic styles, they have a frame for you.

Booked my appointment on line but also called to confirm. They were very nice. Normal exam. Not a…read morelong wait. Not a large selection of frames but enough to choose one. Prices reasonable with insurance.

This place scams their customers and lacks any form of integrity. The guy in his 30s with the…read moreorange tinted glasses is rude and condescending and doesn't know how to do basic functions of his job. I ordered additional addons to my glasses that were not correctly added on, I called a number of times and got 5 different answers and they had no way to verify the addons were done. Avoid this place at all costs. They lack professionalism and basic organizational and communication skills. They also violated HIPPA by releasing my prescription to an unauthorized person and I will be following up with the medical board.

Good quality service. Very friendly and engaging staff! Would definitely go back and recommend to…read morefamily and friends!

One of the people working the counter to check me in was singing, loudly. That was wierd…read more After a few minutes I was taken to an exam room. The door was left open, I could see staff members including Dr. Crawford walk past the exam room many times. At about 30 minutes of waiting, I decided to leave. As I approached the exam room door to leave, the Doctor who had walked past the door several times, suddenly appeared and entered the exam room. Never, while I waited did anyone check in to tell me the Dr. is running behind, etc. The quality of the exam was high. At the end, the Doctor pressed me hard to purchase frames from him right then and there. I had someplace to be. I left and came back to look at frames. I entered the frames area where there was one male working. Well, not really doing anything, just sitting. He glanced at me but said nothing. Apparently, he didn't see me remove my own classes and hold them in my hand as I browsed available frames. I walked past the employee a few times as I browsed. Not once did he offer assistance. Okay. After browsing for about 10 minutes, I walked away from the frames area and headed to the door to leave. Then suddenly, an elevated voice asked, "Are you going to pay for those?". It was the male employee. Pay for what I asked. He replied, "The frames in your hand". I asked, "what, these glasses, that I came in with?". His reply. "Oh, never mind". And that was that. Not another word from the employee. This is an odd place. The disdain that radiates from some of the employees for some of their customers is apparent. The staff clearly favors some of their customers, but not all of them. Would I go back or recommend this Doctor? Nope.

So back at it with this location. The glasses were supposed to be redone since there was a stain on…read morethe lenses. Called last week 3 weeks after pick up, was told call next week they are not back from lab. Called today no note in file about replacement being ordered. They have to wait for manager to go over. ?????? Manager was the one that said (when shown the mark) let her wear those so she can see and re will reorder the glasses. Well looks like they never followed thru. Really people???

Tiffany is an absolute superstar!! I don't have my license and this woman personally delivered my…read moreglasses to me. I almost cried putting them on and actually being able to see for the first time in 15 years. Wonderful experience.

Dr. Wood is great, really seems to care about your quality of life and vision. Went there at an…read moreearly age to get corrective lenses, then contacts about ten years later, then talked to me about LASIK. At each step they were very helpful and concerned for your well-being.

Clearly one of the best in our area…read more The team of Dr. Adam Wood and Dr. Jessica Wood is just one component that makes Liberty Eyecare a top notch office of optometry. Having been mostly a life long wearer of corrective lenses, I've been to my fair share of optometrists. Some good, some just okay. Liberty Eyecare is right up at the top of the list. Utilizing some of the most current state-of-the-art testing equipment, Liberty Eyecare offers a wide range of testing and services, offering an incredibly thorough comprehensive eye exam. Liberty Eyecare takes the time to explain their processes and their findings. Their level of customer service is extraordinary and they go above and beyond to get you the best possible solutions, without trying to gage you with unnecessary features and add-ons. Once your exam is complete, Liberty Eyecare offers a large selection of frames, glasses and contact lens options for you to choose from. Their knowledgeable, and patient, staff will walk you through the entire process and review the breakdown of costs and insurance coverage. Would I go back? I plan on going back every 1 - 2 years, as I have done so for the last 3 years. They are my primary eyecare provider and I don't plan on changing anytime soon.