Dr. Snyder breached confidential information by giving my email address and phone numbers to an…read moreoutside agency recruiting host homes for exchange students. I was subsequently bombarded with texts, emails and phone calls. This was done WITHOUT my consent or authorization. Unprofessional and unethical.

Dr. Snyder is the most kind, caring, and professional doctor I have ever worked with. The staff…read morehere is very friendly and caring as well. We are moving out of state and will still continue to visit the Mason Eye Center thanks to Dr. Snyder.

There is a reason this store has such a low rating. Customer service was hideous! I was greeted by…read morea young lady that didn't let me complete my sentence before she nonverbally began to usher me to the eye exam area. She never gave me an opportunity to inquire about my insurance. When I spoke to the manager she was very rude and said the other girl was due to clock out. You only get one chance to make a first impression and this was a major fail.

Dr's office staff was professional. Lenscrafters staff tried to be but it was all about the cost…read more Natalie acted as though she wasn't pushing the top price lens but when we tried to go less than what she wanted there was an excuse that the type we wanted wouldn't work. Then Nikki the manager swoops in at the last minute on the 2nd pair which were sunglasses, and guess what.... Lo and behold the frame we chose for sunglasses had to have a certain type of lenses that were 125.00 more than what miss Natalie had just quoted us. Long story. They make spiffs on the type of lens they sell you, the type and cost of the frame, and an extra big spiff for the second pair. Money money money, by the pound.

Great service you cannot find anywhere. But in northern Cincinnati. Salvaged a destroyed pair of…read moreglasses for a pittance. Highly recommended.

He is very reasonable and very knowledgeable.and a great person. I highly recommend himread more

Exactly what I needed ! The glasses came without a single scratch . Attention to detail with my…read moreorder was incredible! I love small business for this exact reason. Thank you guys so much.

So happy with these glasses. A terrific price for complex progressive lenses with a larger than…read morenormal requested frame. They had the type of support and style I wanted. Very good communication from the optician when there was a very short delay. They look good, they feel good, post cataract surgery X 2, now I can really see! I would recommend Eyeglass Universe to anyone.

Stopped in here for a long overdue eye health checkup and to get new glasses. The place was…read morehopping. Clearly this is the place to go. Lots of frames for not so big prices. I didn't necessarily see many different styles, but I was more in the mood for inexpensive, so Eyemart fit the bill. There appeared to be lots of regulars so that was nice. I went to go pay, and then, duh, thought to ask about insurance, discovering my glasses would be free with my plan. Well, ummm, maybe we could have started there? I thought it kind of odd that my optician didn't ask upfront if I had insurance...maybe that's a rarity these days? Or she didn't want to pry? I don't know...but I almost paid $100 when I didn't have to! Whew, glad I caught that one. I walked out with two frames, both ready within an hour. I may be returning though, because I'm not sure the lens perscription is right, but that's not Eyemart's fault...that's my optometrist's department.

Took RX in to get the BOGO sale. Paid $20.00extra for one to be sunglasses. Only wear glasses for…read moredistance when I drive. Sunglasses are fine. No problems. The other pair have had the lenses fall out THREE times. Just took them out of the case and BOTH lenses fell on the floor again! These are not unusually thick glasses and only ground for distance and no bifocals or anything else. Somebody there does not know how to grind glasses to fit in the frames. This has happened so often that I had to go to another optical company and get a pair made b/c these things are falling out of the frames even while I was trying to drive at night, when I need them. If you depend on your glasses to be able to see, and use them reliably, I would not recommend going to this place!! The pair I bought at a differnet optical company have been fine.

Friendly professional service! They have the biggest selection of eye frames that I've ever seen…read more Definitely stylish!

Fantastic retail eyewear store! Dr. Bowman is an outstanding doctor who treats all her customers…read morewith dignity and respect. And her front staff is equally impressive. They are always more than happy to show you their vast selection of frames and help you decide on a good fit. And if you're looking for interesting, fun frames or classic styles, they have a frame for you.

Booked my appointment on line but also called to confirm. They were very nice. Normal exam. Not a…read morelong wait. Not a large selection of frames but enough to choose one. Prices reasonable with insurance.

I really like my doctor! But the whole shop, I think only 2 people could smile: my doctor & another…read moreyoung guy who walked by me. My girl whole helped me, did not give much information... some misunderstanding when I get home & looked at the bills, like she told me: insurance was $3, never asked me to buy insurance for the 1st pairs of glasses... the most serious faces are the general manager & the middle age lady who checked the insurance. 10 years in USA, I could say, this is weird. I don't feel go to back at all. I'm not sure if because I'm Asian, I cannot speak English properly or what? I wish my doctor works at different location.

Good quality service. Very friendly and engaging staff! Would definitely go back and recommend to…read morefamily and friends!

One of the people working the counter to check me in was singing, loudly. That was wierd…read more After a few minutes I was taken to an exam room. The door was left open, I could see staff members including Dr. Crawford walk past the exam room many times. At about 30 minutes of waiting, I decided to leave. As I approached the exam room door to leave, the Doctor who had walked past the door several times, suddenly appeared and entered the exam room. Never, while I waited did anyone check in to tell me the Dr. is running behind, etc. The quality of the exam was high. At the end, the Doctor pressed me hard to purchase frames from him right then and there. I had someplace to be. I left and came back to look at frames. I entered the frames area where there was one male working. Well, not really doing anything, just sitting. He glanced at me but said nothing. Apparently, he didn't see me remove my own classes and hold them in my hand as I browsed available frames. I walked past the employee a few times as I browsed. Not once did he offer assistance. Okay. After browsing for about 10 minutes, I walked away from the frames area and headed to the door to leave. Then suddenly, an elevated voice asked, "Are you going to pay for those?". It was the male employee. Pay for what I asked. He replied, "The frames in your hand". I asked, "what, these glasses, that I came in with?". His reply. "Oh, never mind". And that was that. Not another word from the employee. This is an odd place. The disdain that radiates from some of the employees for some of their customers is apparent. The staff clearly favors some of their customers, but not all of them. Would I go back or recommend this Doctor? Nope.

Tiffany is an absolute superstar!! I don't have my license and this woman personally delivered my…read moreglasses to me. I almost cried putting them on and actually being able to see for the first time in 15 years. Wonderful experience.

So back at it with this location. The glasses were supposed to be redone since there was a stain on…read morethe lenses. Called last week 3 weeks after pick up, was told call next week they are not back from lab. Called today no note in file about replacement being ordered. They have to wait for manager to go over. ?????? Manager was the one that said (when shown the mark) let her wear those so she can see and re will reorder the glasses. Well looks like they never followed thru. Really people???

Dr. Wood is great, really seems to care about your quality of life and vision. Went there at an…read moreearly age to get corrective lenses, then contacts about ten years later, then talked to me about LASIK. At each step they were very helpful and concerned for your well-being.

Clearly one of the best in our area…read more The team of Dr. Adam Wood and Dr. Jessica Wood is just one component that makes Liberty Eyecare a top notch office of optometry. Having been mostly a life long wearer of corrective lenses, I've been to my fair share of optometrists. Some good, some just okay. Liberty Eyecare is right up at the top of the list. Utilizing some of the most current state-of-the-art testing equipment, Liberty Eyecare offers a wide range of testing and services, offering an incredibly thorough comprehensive eye exam. Liberty Eyecare takes the time to explain their processes and their findings. Their level of customer service is extraordinary and they go above and beyond to get you the best possible solutions, without trying to gage you with unnecessary features and add-ons. Once your exam is complete, Liberty Eyecare offers a large selection of frames, glasses and contact lens options for you to choose from. Their knowledgeable, and patient, staff will walk you through the entire process and review the breakdown of costs and insurance coverage. Would I go back? I plan on going back every 1 - 2 years, as I have done so for the last 3 years. They are my primary eyecare provider and I don't plan on changing anytime soon.