For my minority people :
They had real good phone etiquette over the phone. I was impressed.
However on the day of my appointment,
I was 9 minutes late and they called me.
They refused to care for me and told me they had two other "emergencies" to be attended to.
I owed up to my tardiness but I don't owe anyone an explanation. Just my own eye issues.
I was standing in the middle of a parking lot and I knew they could see me.
I remained calm and I was on the phone with them. They wanted to me to come on my restricted unavailability. But I was very assertive about my availability. The next one goes all the way to 7 weeks later. I walked back into my car and sat there.
But, I decided to go back to their office and handle it in person. They really looked scared and they really had to turn me away. It was too early for the yelling or fighting and I was very angry they won't take a new patient in. My timing is really nobody's business and it's not my fault they have "emergencies".
Sounds to me they prioritize their "regulars" and their "emergencies". Sounds to me like some white privileged care to me. But, that's cool, I'll stick to a faculty clinic who only focuses on the eyes and not on the color of anybody's skin. Sorry I had to say it. But it's been said and I'll continue to repost this until they find a lenient way for giving their patients good care or, a doable solution for a grace period. Otherwise they can go out of business if they continue to turn down people like that.
So I sat in my vehicle for more than an hour calming down and finding better eye care clinics closer to where I live...
Don't go here, if you do one wrong thing, you're out.
Signed, A Brown Filipina. read more
