I've had amazing results and care. It's the best in eye and…read morehearing care. Christopher Reimann M D is excellent on knowledge, performance, and kindness. Anup Khatana M D is also, excellent in every way. Brian Kuhlman O D and Mary Beth Yackey O D . I highly recommend.

date Of service may 2025 received glasses paid my 900.00…read moreDeductible for 2 pairs. Received a bill Oct 2025 called cei the escalated problem to supervisor as insurance had not paid 436.25 balance April 2026 received call from collection agency wanting me to pay 436.25 Called office again they were escalating to a higher level i then called my insurance and they never received a claim from CEI

Great service you cannot find anywhere. But in northern Cincinnati. Salvaged a destroyed pair of…read moreglasses for a pittance. Highly recommended.

He is very reasonable and very knowledgeable.and a great person. I highly recommend himread more

Friendly professional service! They have the biggest selection of eye frames that I've ever seen…read more Definitely stylish!

Fantastic retail eyewear store! Dr. Bowman is an outstanding doctor who treats all her customers…read morewith dignity and respect. And her front staff is equally impressive. They are always more than happy to show you their vast selection of frames and help you decide on a good fit. And if you're looking for interesting, fun frames or classic styles, they have a frame for you.

Long time optometry customer, last few years the customer service seems to have suffered at this…read morelocation, they way the front desk speaks to you is concerning. Time for look for a new optometrist.

I attempted to obtain information prior to making a purchase and the lady associate (i regretfully…read moredid not get her name) was so off-putting. I was clearly ignoring her by asking her questions and she spent more time talking over me than addressing my concerns. The "team lead" on duty was not much better. This was the polar opposite of the customer service I received at the Rookwood location. I would have completed my purchase there but they were out of stock of what I needed. I will wait for additional shipment before giving my business to Kenwood.

Stopped in here for a long overdue eye health checkup and to get new glasses. The place was…read morehopping. Clearly this is the place to go. Lots of frames for not so big prices. I didn't necessarily see many different styles, but I was more in the mood for inexpensive, so Eyemart fit the bill. There appeared to be lots of regulars so that was nice. I went to go pay, and then, duh, thought to ask about insurance, discovering my glasses would be free with my plan. Well, ummm, maybe we could have started there? I thought it kind of odd that my optician didn't ask upfront if I had insurance...maybe that's a rarity these days? Or she didn't want to pry? I don't know...but I almost paid $100 when I didn't have to! Whew, glad I caught that one. I walked out with two frames, both ready within an hour. I may be returning though, because I'm not sure the lens perscription is right, but that's not Eyemart's fault...that's my optometrist's department.

Took RX in to get the BOGO sale. Paid $20.00extra for one to be sunglasses. Only wear glasses for…read moredistance when I drive. Sunglasses are fine. No problems. The other pair have had the lenses fall out THREE times. Just took them out of the case and BOTH lenses fell on the floor again! These are not unusually thick glasses and only ground for distance and no bifocals or anything else. Somebody there does not know how to grind glasses to fit in the frames. This has happened so often that I had to go to another optical company and get a pair made b/c these things are falling out of the frames even while I was trying to drive at night, when I need them. If you depend on your glasses to be able to see, and use them reliably, I would not recommend going to this place!! The pair I bought at a differnet optical company have been fine.

Tiffany is an absolute superstar!! I don't have my license and this woman personally delivered my…read moreglasses to me. I almost cried putting them on and actually being able to see for the first time in 15 years. Wonderful experience.

So back at it with this location. The glasses were supposed to be redone since there was a stain on…read morethe lenses. Called last week 3 weeks after pick up, was told call next week they are not back from lab. Called today no note in file about replacement being ordered. They have to wait for manager to go over. ?????? Manager was the one that said (when shown the mark) let her wear those so she can see and re will reorder the glasses. Well looks like they never followed thru. Really people???

Very unprofessional comments for sales person in the store. Offensive even. I was buying my…read moredaughter her first pair of glasses and she was excited and knowing they would probably end up getting lost at some point. When he proposed the coating on lenses that's shatterproof i politely declined and he proceeded to say "ok so we will get the regular lenses that shatter and go in the eye and stuff"!!!! Very unprofessional and he said it in front of my daughter. If the lenses were that unsafe then maybe you should not sell them and maybe you should talk to people with respect instead of trying to make them feel like they are intentionally hurting their kid and getting them lenses that will shatter in her eyes! She is traumatized and scared to wear them!

My kid broke his glasses today! He's also in final rehearsals for a school play and needs to see…read more I'm thrilled someone recommended I go to Eyemart Express. The store was easy to get to, and the staff (Aimee and Gina) were wonderful! In no time he picked out frames and they made his glasses. He was just in time back to school for rehearsals. This is a service I can't find anywhere else, and I expected to pay a premium for it. But it was less than $100! There are three glasses wearers in our household. And we're all going here now.

Good quality service. Very friendly and engaging staff! Would definitely go back and recommend to…read morefamily and friends!

One of the people working the counter to check me in was singing, loudly. That was wierd…read more After a few minutes I was taken to an exam room. The door was left open, I could see staff members including Dr. Crawford walk past the exam room many times. At about 30 minutes of waiting, I decided to leave. As I approached the exam room door to leave, the Doctor who had walked past the door several times, suddenly appeared and entered the exam room. Never, while I waited did anyone check in to tell me the Dr. is running behind, etc. The quality of the exam was high. At the end, the Doctor pressed me hard to purchase frames from him right then and there. I had someplace to be. I left and came back to look at frames. I entered the frames area where there was one male working. Well, not really doing anything, just sitting. He glanced at me but said nothing. Apparently, he didn't see me remove my own classes and hold them in my hand as I browsed available frames. I walked past the employee a few times as I browsed. Not once did he offer assistance. Okay. After browsing for about 10 minutes, I walked away from the frames area and headed to the door to leave. Then suddenly, an elevated voice asked, "Are you going to pay for those?". It was the male employee. Pay for what I asked. He replied, "The frames in your hand". I asked, "what, these glasses, that I came in with?". His reply. "Oh, never mind". And that was that. Not another word from the employee. This is an odd place. The disdain that radiates from some of the employees for some of their customers is apparent. The staff clearly favors some of their customers, but not all of them. Would I go back or recommend this Doctor? Nope.

do not go here! now they do virtual doctors. even with insurance the place is a rip off. plus they…read morenever let you leave with your actual prescriptio. somehow they always leave something off the prescription or give you something you can't use online.

We've been coming here forever. They have always provided the most awesome eye care and an awesome…read moreselection of frames. I don't remember the name of the person that helped my son pick out glasses 6/28/22 @ 12:30... but she's the same one that has helped us before - working with the insurance budget and picking out the very best! People need to be appreciated more for their awesome work.. so thank you! We also get the insurance coverage for every pair... always a must!