I've been coming to this site and Dr for years. I love the crew. From Dr Orso and his team, to the…read morecrew in the adjoining Lenscrafters. They listen, ask questions to understand, and help me find the right solution to fit my vision needs. And not to forget, everyone is so nice and friendly. Also, so happy now is they can make my glasses on sight in 1 hour.

Receptionist are not very welcoming and are rude they have zero customer service skills.read more

I went to Pearle Vision in Eastgate for my first eye appointment in years. It was a great…read moreexperience. The receptionist and doctor were great. The woman who helped me pick out my new glasses made sure they looked good on me and was very helpful explaining costs and what my insurance did/did not cover. I'm glad to have a new eye doctor!

To the point I will not be returning to the location in Eastgate. My son who is 6yrs old needed an…read moreeye exam to see if he needed glasses. So 2/22/24 appointment - front desk associate begins the basis eye pictures and eye pressure tests etc. He is nice and courteous but perhaps to slow because manager lady , Brandy, steps in and grabs my sons head and holds and adjusts as she says fit telling the guy to just take the picture. That Brayden my son needs to get to the doctor. Hmm,little rough,man handled and didn't ask if Ishtar was ok to do, but ok we got the job done. Next, room with the doctor. He is excellent and informative... follow that with sitting with the manager to order my son's glasses and sports goggles for baseball. 2 weeks they will be ready they say. It went a little past time but ready to pick up. Here is where it really down spirals. I show up to pick up. Took minute the front guy found my son's order. We sit to try on. The front guy does not know how to put the band only on. Sport glasses arrived half and half to show and other associate had to call manager to figure it out. While I was reading the little paper trying to find instructions. Finally on to the glasses part. My 6 yr old was so excited but glasses were not straight on his face. The other worker she tried maybe 4-5 times to fix straight on his face and told me she don't know what else to do. They kept raising up or toward the right and all she would do is level them with the table. I even stood behind her to give her the benefit of the doubt. I told her I can't believe no one here can adjust glasses. And how first impression is everything especially in school and they should know that. The female worker instructed me to just leave she can't deal with this and me any longer. I said don't raise your voice at me I want this to be a pleasant experience but I want you to know How disappointed I am spending about $1000 on glasses and being sent home crooked and told to come back when the manager is available because they are new. I drove 40 minutes to the location to receive my product and no one capable or fully trained to send us home satisfied. NEXT day closed then followed by message from the manager Brandy to call back and speak with directly. I call back then she returns my call saying that I disrespected her two employees with my tone even though I did not say a single bad word. Brandy stated I had her girl crying in tears and that the employee forgot to lock the door because of me. Manager said she watched the video and that it was then after 6 pm and they are both new and I should have just came back a different day. That it's normal not to be able to adjust glasses sometimes they even break frames. That she is not sorry and will not apologize because she doesn't like my tone and I stated to her I am not going to apologize. I did nothing wrong by stating I wanted the manager s card and informed them that I would be calling. The manager stated I was rude saying all that. The manager Brandy also stated for me to go to any eyeglass place and get them adjusted that her and the doctor are fine with me and my son never coming back. Wow Customer appreciation right there. My time my money = your job security And because I m a mom worried about my son being bullied at school with crooked frames you tell me I'm out of line find another business to fix his frames. Or that I can schedule with her the manger Brandy but I am lost for words. That manager basically told me take a hike and I plan to find another company 100%. I've had glasses and contacts over 40 years and never witnessed such care in any of exam to pickup situations as this. Worst ever and I will not step foot in there again

Very friendly, knowledgeable staff & very courteous service!…read morePleasant Experience! I highly recommend them & my employers insurance covers 100% of the cost of the exam every 2 years & 100% of the lenses & there's also a large selection of frames that are also covered 100%, all I paid for was the "Transition" lenses which automatically get dark in bright sunlight, & are very practical to have! THANKS SVS!

Very friendly and helpful staff! They made using insurance very easy. Great first experience…read moregetting glasses here. Thank you!

There are plenty of doctor's to make sure you can get an appointment without a big wait, which is…read morehandy for busy people whose schedules fluctuate a lot. Additionally, the option to schedule online is fantastic! They also have a great selection of frames and helpful opticians and front office staff. The text reminder to change my contacts is also pretty handy, even for a 40+ year contact lens veteran like me.

This is always a great experience - the staff is always friendly and supportive. Whether I'm…read moregetting my glasses, contacts or routine eye exam I always feel well cared for by the Doctors!! They have a fantastic selection of frames and I never feel like I'm being sold something that looks unflattering on me.

Dr. Young is very thorough and explains everything in detail. He is very pleasant and it is always…read morea pleasure to deal with. His staff is also very friendly, much better than other vision centers that I have been to over the years.

Deceptive Billing Practices…read more I am extremely dissatisfied with this business due to two separate, highly deceptive billing incidents. Issue 1: Preemptive Overcharging During my initial eye exam and contact lens fitting, the staff overcharged my credit card by $40 above my insurance copay ($70). When I questioned it on the spot, they claimed they "preemptively" charge extra in case insurance denies a claim. After I insisted my maximum copay was $70, they agreed to a refund. However, they claimed that because it was a Saturday, they would process the refund during the work week. Instead of the promised refund, they ultimately forced a store credit on me. Issue 2: Surprise Billing I scheduled a follow-up appointment because my trial lenses were blurry, and I confirmed over the phone that this recheck would be free of charge. During the exam, the doctor asked a few questions about dry eyes as it could be the reason for the ill-fitting lens and offered to recommend drops. Later, I discovered they billed me for a separate "dry eye consultation." I was not informed that this would be the case or made aware of the relevant charges. Had they been transparent, I could have had the opportunity to accept or decline. When I disputed the bill, they claimed they had to charge me because I did not have medical insurance on file, which misses the point entirely. My main objection was that I had not been properly informed beforehand. They refused to remove the charge and kept my previous $40 credit to cover it. In my opinion, this office engages in deceptive billing practices by adding hidden fees without clear patient consent. I believe converting a free follow-up into an unapproved medical charge is a breach of professional and ethical standards. Avoid this provider if you expect honest pricing and transparent communication. [EDIT] Response to the business owner's reply below: Josiah Y., I do not agree with your assessment of the situation. I scheduled and arrived for a standard, complimentary contact lens recheck. An eye examination is a necessary part of that specific service. Expecting a patient to actively refuse an examination during a recheck appointment just to avoid unapproved charges is completely unrealistic. The core issue is a total lack of informed consent. I was never told that the nature of my visit had changed from a free recheck to a billable medical consultation, nor was I informed of any additional fees. Because I was not given the opportunity to consent to these charges, I dispute the examination fee and request a full refund.

very professional. hcp is thorough in her examination. staff cordial. wait time minimumread more

older man mishandled my vintage frames causing two cracks and discoloration. These frames have been…read morepreviously handled successfully by a lovely woman at the Florence location for 10 years without issue. He was dismissive when I said there was an issue with my lenses. Went to Florence and what do you know? I was correct. Extremely upset with how my frames were handled and how I was treated.

Stylish glasses at incredibly affordable process? Yes please! I really like that you can bring in…read moreyour prescription from any provider and they can get your glasses made. They have a super simple processes, you walk in and try on a bunch of frames, pick the ones you want, the staff will take a photo of your prescription, tell you how much it is, you pay right there on a tablet and they do you the finished glasses in about a week. Gone are the days of having to be "sold" extra features on things you didn't want to feel pressured. Definitely going to use again!

I brought my mom in here to look for glasses with clip-on shades. Arianna (I hope I spelled her…read morename correctly) was so kind and patient with us. While my mom didn't end up getting eyeglasses with clip-on shades she did get 2 pairs of eyeglasses, one regular & one sunglasses! The customer service was above and beyond. A truly wonderful experience. I will be telling all of my four-eyes friends about Warby Parky!!

I walked into Eye1 very nervous, only to walk out very happy! I have a very strong prescription and…read morea very long history of ordering glasses that came back looking too awful to walk around with in public. I figured I was making yet another mistake. But this time, I picked the right place. Grace lives up to her name! She immediately picked out frames I never would have picked for myself--and guess what?--she knew best. For the first time in my adult life, I don't have to choose between seeing and being seen. I've ditched my contact lenses for good. Eye1 has earned another customer for life.

Unbelievable selection of high-end eyewear. As an optician from Canada, I knew what I was looking…read morefor in terms of brands and quality: this store exceeded my expectations. Truly amazing selection, something for everyone in terms of style. Found the perfect pair for myself and for my bestie. Deidre was a dream to deal with!