I went to Pearle Vision in Eastgate for my first eye appointment in years. It was a great…read moreexperience. The receptionist and doctor were great. The woman who helped me pick out my new glasses made sure they looked good on me and was very helpful explaining costs and what my insurance did/did not cover. I'm glad to have a new eye doctor!

To the point I will not be returning to the location in Eastgate. My son who is 6yrs old needed an…read moreeye exam to see if he needed glasses. So 2/22/24 appointment - front desk associate begins the basis eye pictures and eye pressure tests etc. He is nice and courteous but perhaps to slow because manager lady , Brandy, steps in and grabs my sons head and holds and adjusts as she says fit telling the guy to just take the picture. That Brayden my son needs to get to the doctor. Hmm,little rough,man handled and didn't ask if Ishtar was ok to do, but ok we got the job done. Next, room with the doctor. He is excellent and informative... follow that with sitting with the manager to order my son's glasses and sports goggles for baseball. 2 weeks they will be ready they say. It went a little past time but ready to pick up. Here is where it really down spirals. I show up to pick up. Took minute the front guy found my son's order. We sit to try on. The front guy does not know how to put the band only on. Sport glasses arrived half and half to show and other associate had to call manager to figure it out. While I was reading the little paper trying to find instructions. Finally on to the glasses part. My 6 yr old was so excited but glasses were not straight on his face. The other worker she tried maybe 4-5 times to fix straight on his face and told me she don't know what else to do. They kept raising up or toward the right and all she would do is level them with the table. I even stood behind her to give her the benefit of the doubt. I told her I can't believe no one here can adjust glasses. And how first impression is everything especially in school and they should know that. The female worker instructed me to just leave she can't deal with this and me any longer. I said don't raise your voice at me I want this to be a pleasant experience but I want you to know How disappointed I am spending about $1000 on glasses and being sent home crooked and told to come back when the manager is available because they are new. I drove 40 minutes to the location to receive my product and no one capable or fully trained to send us home satisfied. NEXT day closed then followed by message from the manager Brandy to call back and speak with directly. I call back then she returns my call saying that I disrespected her two employees with my tone even though I did not say a single bad word. Brandy stated I had her girl crying in tears and that the employee forgot to lock the door because of me. Manager said she watched the video and that it was then after 6 pm and they are both new and I should have just came back a different day. That it's normal not to be able to adjust glasses sometimes they even break frames. That she is not sorry and will not apologize because she doesn't like my tone and I stated to her I am not going to apologize. I did nothing wrong by stating I wanted the manager s card and informed them that I would be calling. The manager stated I was rude saying all that. The manager Brandy also stated for me to go to any eyeglass place and get them adjusted that her and the doctor are fine with me and my son never coming back. Wow Customer appreciation right there. My time my money = your job security And because I m a mom worried about my son being bullied at school with crooked frames you tell me I'm out of line find another business to fix his frames. Or that I can schedule with her the manger Brandy but I am lost for words. That manager basically told me take a hike and I plan to find another company 100%. I've had glasses and contacts over 40 years and never witnessed such care in any of exam to pickup situations as this. Worst ever and I will not step foot in there again

This place moved around the corner to 7th street, but it's still great!…read moreAlways easy to deal with and very accommodating (I buy my contacts here). I live near their other location and they're always willing to send my contacts up there if need be, which is great!

My mom has being going her since she was 16 and I also followed behind, i love them so much I get…read morethere contacts and eye exams

very professional. hcp is thorough in her examination. staff cordial. wait time minimumread more

older man mishandled my vintage frames causing two cracks and discoloration. These frames have been…read morepreviously handled successfully by a lovely woman at the Florence location for 10 years without issue. He was dismissive when I said there was an issue with my lenses. Went to Florence and what do you know? I was correct. Extremely upset with how my frames were handled and how I was treated.

Friendly staff, easy appointment process, and decent prices. Easily worked with insurance. Having…read moreit connected to Walmart is extremely helpful

Never had a problem getting in whether I had an appointment or just walked in. Prices are…read morereasonable and they work well with my insurance.

Efficient and effective. Just be sure to plan ahead and book your appointments in advance because,…read morethey are busy for a reason.

I live in California and have received in April, 4 emails (about different patients) reminders for…read moreappointments and registration. I have called and asked for my email to be removed. I got another one yesterday and called and again asked for my email to be removed. Today, I received another so I called and asked it be removed from this person's file as well and then said "do they have other family members you can check and see if my email is in their chart?". The person who answered the phone told me she had removed it from ALL the family members in a not so nice tone. Clearly she didn't or I wouldn't have received a 6th email from their office! An apology would have been nice instead of attitude!

A couple of months ago my primary eye care center in Mariemont closed down. I was able to retain my…read moreprescription from them after I received the news. I was looking for one near my home. Whenever I shop at Walmart I pass by this place. I asked my friend that works at Walmart if she had any problems and highly recommended them. She told me the pricing is VERY reasonable. So I decided to try them out. I didn't need an appointment. I just walked in on a weekday after work. Elijah helped me both times (drop off and pickup). I already had my glasses (I ordered them online through another company) and prescription with me. The process was so fast and simple. I used a progressive lens and I upgraded to no scratch instead of plastic. I also got the lighting control due to my job. 8 hours in front of the computer. After the measurements and processing, I couldn't believe the pricing. It's much cheaper than all the other places I've been to including Lens Crafters. It only took a week. They send it to a lab for processing. Then when it's ready, they send you a text. You have to pay IN full before they send it out. When I went for pick up,, I tried the glasses on and loved it! The lens was super clear. Better than my primary glasses I currently used. I had some adjustment made on the fitting and I was good to go. I ordered a couple more frames through another site and will be coming back very soon. My Mr also wants to try them out. Currently, they don't have an optician at this location. They are still hiring. But when they do next year, I will be using this place. Btw, they have a great selection of name brand glasses and sunglasses. Pricing is definitely affordable. Don't sleep on Walmart Vision. I had an excellent experience. Elijah was down to earth and helpful.

My lady came here to get some glasses done and she had such a great experience that she recommended…read moreI go there too. So I decided to do so and I had a great experience as well. They don't have an optometrist, yet but they're working on that, and in the meantime they're accepting prescriptions from other places. They offer a plethora of different frames and lens options to choose from to customize your experience and fit any price range. Melissa was very friendly and helpful during the entire process. I brought in three frames of my own and she helped fit them for my lenses. I opted for standard lenses with anti-glare and it was only $125 per frame ($20 processing fee for bringing in your own frames). Considering how much I've paid for frames and lenses elsewhere, I'd say I would absolutely come back here again.

This place is amazing! My husband and I came here today, he has been going for years and I needed a…read morenew doctor. We just recently got married & started having our own insurance plan. I randomly got a half day at work and they were able to get us in same day! Even as a New Patient! So a great convenience & thank y'all for doing that!! Not only did the staff reach out to me with a better way to have my insurance cover the visit, they walked us through what our insurance did/did not cover for prescriptions. I also get so nervous about going to the Doctors and tend to ask a lot of anxious questions. Everyone on staff took the time to answer my questions, even the Doctor, and break down anything I might be curious about no matter how small it was. Overall, sincerely just an awesome place with great people who are willing to take the time to help each individual and make you feel comfortable.

After wearing glasses almost my entire life I never had an eye doctor that I actually liked until…read morethis one. I at sold glasses. They're cheap with a huge selection. I was sad when many vision insurance changed and I could no longer go there. After Walmart I tried Lens Crafters which I hated! Comparing this place with both of those places, the doctor is way friendlier. They have convenient times for appointments. They're cheaper than Lens Crafters, but not as cheap as Walmart... or maybe it's just that they don't have as large of a selection as Walmart. One thing they do differently is that you don't look at the wall to find your own glasses. You give them some information on what you'd like, then they bring you a bunch of glasses to try. I can't decide if I like this better or not but I did get glasses that I like and I didn't take nearly as long picking them out since I didn't have to find them on my own. Overall I'd say I like this place over most Eye Doctors and would recommend them to anyone.

I had a great experience purchasing my new glasses. Melissa worked with me and was so helpful and…read morefun to work with. She actively helped me find the right frame for me. Actually the entire staff is very friendly and helpful. I will always go to Mando's for my eyewear needs.

If you want outstanding customer service, you definitely should visit Mando's. They went above and…read morebeyond to help find the right frame for me. What I wanted was not available in their office, but they didn't give up. We reviewed frames on-line and didn't stop in attempts to finding exactly what I was looking for. I would refer all my friends to Mando's.