Dr. Young is very thorough and explains everything in detail. He is very pleasant and it is always…read morea pleasure to deal with. His staff is also very friendly, much better than other vision centers that I have been to over the years.

Deceptive Billing Practices…read more I am extremely dissatisfied with this business due to two separate, highly deceptive billing incidents. Issue 1: Preemptive Overcharging During my initial eye exam and contact lens fitting, the staff overcharged my credit card by $40 above my insurance copay ($70). When I questioned it on the spot, they claimed they "preemptively" charge extra in case insurance denies a claim. After I insisted my maximum copay was $70, they agreed to a refund. However, they claimed that because it was a Saturday, they would process the refund during the work week. Instead of the promised refund, they ultimately forced a store credit on me. Issue 2: Surprise Billing I scheduled a follow-up appointment because my trial lenses were blurry, and I confirmed over the phone that this recheck would be free of charge. During the exam, the doctor asked a few questions about dry eyes as it could be the reason for the ill-fitting lens and offered to recommend drops. Later, I discovered they billed me for a separate "dry eye consultation." I was not informed that this would be the case or made aware of the relevant charges. Had they been transparent, I could have had the opportunity to accept or decline. When I disputed the bill, they claimed they had to charge me because I did not have medical insurance on file, which misses the point entirely. My main objection was that I had not been properly informed beforehand. They refused to remove the charge and kept my previous $40 credit to cover it. In my opinion, this office engages in deceptive billing practices by adding hidden fees without clear patient consent. I believe converting a free follow-up into an unapproved medical charge is a breach of professional and ethical standards. Avoid this provider if you expect honest pricing and transparent communication. [EDIT] Response to the business owner's reply below: Josiah Y., I do not agree with your assessment of the situation. I scheduled and arrived for a standard, complimentary contact lens recheck. An eye examination is a necessary part of that specific service. Expecting a patient to actively refuse an examination during a recheck appointment just to avoid unapproved charges is completely unrealistic. The core issue is a total lack of informed consent. I was never told that the nature of my visit had changed from a free recheck to a billable medical consultation, nor was I informed of any additional fees. Because I was not given the opportunity to consent to these charges, I dispute the examination fee and request a full refund.

Very pleased with my experience with Drs Fagedes and Garrity and, once again, very happy that…read morefellow yelpers pointed me in the right direction. Tanya was very helpful when it came time to getting my frames fit with my new prescription. Dr. Fagedes was very kind, very thorough, and I felt like I got a much better prescription for both distance and reading. I'm new to the area, so finding a new set of medical professionals can sometimes feel daunting. So glad I had Yelp to give this reference and set me up for future success!

I realized I left my contacts at home and was in downtown Cincinnati for a wedding. Danielle and…read moreVanessa at the front desk were SO kind to give me a pair of contacts and case at no charge without hesitation!!!! Above and beyond for customer service despite not being a patient there.

Service, selection, and value are all within our need for new glasses. Easy parking in the garage…read more Lots of choices from high end, modern to more traditional. Comparable to Eye One. A very helpful owner who has experience and good taste.

Not worth it if you don't live in OTR or Downtown. Nice selection, but service is curt.read more

I already own two pairs of Warby Parker glasses and really enjoy them. I was ready for another pair…read moreand something a little less trendy than the glasses I currently wear. I looked at a couple of frames online and had an idea of what I wanted to try on in the store. The store itself is small but not claustrophobic. I tried on a couple of pairs before deciding on the Percy pair. The staff is very patient and nice. They gave great recommendations and ensured I would be satisfied with the pair I purchased. I had them shipped to my home and got them in less amount of time than they had told me. I went back and had them adjusted free of charge and it made a big difference in the wear. I would recommend going on a week day. The store is less crowded and more quiet. I went in for my adjustment on a Saturday and was a little overwhelmed by how many people were in the store. That's my only compliant. Great business. I love that they donate a pair for every pair purchased.

I hate the monopoly that Luxxotica has on the glasses space and would like to support Warby as a…read more'disruptor'. But you can't disrupt with mediocre glasses (hinge screw falls of on a pair of glasses within 6 months) and abysmal service (a monsyllabic reply, couple of super miniscule screws sent in a non-descript package indistinguishable from junk mail .. and they don't fit .. or require a specialized tool or whatnot)

Frustrating process, and now I have contacts I can't wear after spending money on two appointments…read moreand a 6-month supply. I was frustrated, so I came in to talk with them. They explained how we got here, their process, and that the solution going forward is to pay for another appointment and buy more contacts. I told them that I had low trust and my PoV. Was told my option was to spend more money and time to get contacts that will work. Going to a different place.

They charged me for glasses I didn't even want. He said that they're not gonna send the order out…read morebut they're putting it together to see what the glasses would look like. I should've known when he said he just need a card on file. He charged me $229. I said never mind because I didn't think i should've been charged. I realized after I left that they gave me a receipt as if I didn't say I didn't want the glasses and I'll take my prescription somewhere else. I need my money back. I do not like or want their glasses.

To say Werner Optical Center is a small business would be a huge understatement. It's a few…read morecounters carved out of a hallway in the Christ Hospital medical office building (MOB). However, that's one of the things that makes this place so convenient--particularly for us. Our ophthalmologist, Dr. Kirby is right there as well (in an actual office, though--not the hall). So, after an eye exam, I can just walk out to browse my new frames and order my lenses. Tim Werner is thorough and professional. But be careful, he'll talk your ear off. Ask him about anything on any subject and he'll relay the most hilarious opinion you can imagine. Then before you know it, he's done with your measurements and order and it's time to choose a frame. Werner's inventory is small, but there's always something classic and stylish for you to choose from. Take your time. Tim is happy to let you browse as long as it takes for you to make your decision. After all, optical fashion is important to you. You don't want to leave there with glasses that are wrong for your face. Take all day if you have to. Tim likes that. He'll just keep talking and talking and talking. You'll never be at a loss for conversation while you're making your choice. So... For good service, good glasses and a good time, call Werner Optical Center now. Tell him Jim sent you. ;-)

I have been a customer of Werner Optical for many years and just now getting around to writing a…read morereview. It is long overdue! This place is truly a small shop independently owned. I received excellent personal attention there. Mr. Werner, the Optician, has been in the profession almost 50 years and with his depth of experience he can handle your every eyeware need. In this world of massive impersonal corporations his business is a refreshing alternative. I am very pleased with all my dealings there and highly recommend the place. Oh and I almost forgot, while there be sure to check out his House of Haltry Eyeware selection. Each one is a unique work of art!

I've been having my eyes checked annually here for many years. Dr. Schuck is wonderful and very…read morethorough. The staff are also great and are quick and efficient. I highly recommend this center for all your vision needs.

Office staff is very professional and courteous from those who check patients in and those who…read moreassist the doctors. I've been a patient at this office for years and am very pleased with Dr. Dowdall who replaced Dr. Schuck after his retirement. He is very thorough and answers any questions with clarity and patience. I highly recommend him!

I have a very weak eye prescription and fortunately only have to use glasses for driving. That…read morebeing said, I have been going to Thoma and Sutton for the past 6-7 years and have been thoroughly pleased with their service and professionalism. They're located in the arcade of the Carew Tower, in downtown. I would suggest making an appointment around lunchtime and grabbing a bite to eat next door at Hathaway's diner. Then before you leave the building, be sure to make a quick trip to the observation deck on top of the building for what is arguably the most spectacular view of Cincinnati. You won't be disappointed.

Michelle Werling, OD was very friendly and I got my eye exam done in a timely manner. She made it…read morelight and fun. Service was great and overall had a great experience. Few issues: I left an un-returned message on Saturday of this past week to schedule an eye exam. I had to call-in to finally get something scheduled. Selection on frames is fairly limited. Would recommend having a larger inventory on hand. Other than that it was a wonderful experience!

My eye doctor here is friendly, knowledgeable and helpful. I also got my contacts here. I know this…read moreis old-fashioned but Shaughn was awesome! He always made sure I was taken care of. He would have my contacts sitting out waiting for me. He would stay a few minutes late to make sure I got them and everything was processed. Last week I found out that Shaughn no longer works there. I don't know the situation. But the service I got today was awful. I called ahead and the new person wasn't ready for me. She had closed down her system for the day so she couldn't process it tonight. (Granted I got there right as they were closing.) I guess I'm just used to better service. I'll go online from now on.

I've been a patient for some years, but I am never going back again. Dr. Gooch is good, but the…read morestaff constantly misbills my account, ignoring my insurance coverage, turning no-cost checkups into high-cost (to me!) medical procedures. The billing is predatory and will gouge you (literally) blind.