Fantastic optical team here! Inviting atmosphere, professional staff with unmatched selection..Best…read moreframe selection in Cincinnati!

I went to this Lenscrafters location in hot pursuit of some meta glasses. I called and confirmed…read morethey were in stock and headed right over. The location was a bit busy for a Sunday, but I was greeted quickly and didn't mind my short wait. Hailey, the associate who helped me, was awesome! Not only did she get my glasses quickly, once she found out I wasn't using insurance, she inquired if I had AAA. Having this membership qualified me for a very nice discount that I was not anticipating. Because of this unexpected discount, I also purchased some designer sunglasses. I truly appreciate her efforts to save me some money, she went above and beyond and did not have to do that. I will send more customers her way!!!

Great experience. I was seen promptly at appointment time. Staff was welcoming, efficient and I…read morethorough. I was overdue for an eye exam and I was absolutely pleased with the visit, cost and personal attention. I recommend this location and staff.

Great premium service. You pay for it in prices. They regularly have specials and offer 30…read morepercent off for AAA members. They will adjust your glasses no matter where you bought them from.

Today I had appointments for an eye exam and a refraction and a fitting for glasses. The eye…read moredoctor was professional, thorough and comprehensive in his exam. He also provided great feedback to me as a patient. Tiffani spent an inordinate amount of time with me to try and select a pair of glasses that supported my facial features at a reasonable price. She has a keen eye for what looks good on a persons face but listens intently to the customer's perspective so as to provide the optimal support. Very please with the personnel in this establishment.

My experience has been horrendous when ordering a pair of sunglasses on 2/15/23. I was originally…read moretold it take two weeks. two weeks came and went. I was told there was a problem with my prescription and the lab and my insurance. So I was force to downgraded the pair of sunglasses and once again promised be done in two week. once again two weeks past and they're still blaming it on the lab. So here we stand waiting almost 2 months later no glasses. Yes you guessed it. They're blaming it on the lab. The sad part is I was dealing directly with the manager who promised the order would be expedited. I called yesterday and I was told the manager was in a meeting but would get back to me today. No word from the manager so I called once again get the run around and was told the manager won't be in until Thursday and she is off on Tuesday and Wednesdays. Why was I told she would call me back on Tuesday then. Total incompetence. Very frustrating.

I recently purchased a couple pairs of glasses from this location…read more I've used Target Optical previously and have always been pleased with the glasses. I haven't used their optometrists but I do purchase my glasses with them. This location is much smaller than the West Chester and Beaver Creek locations. Therefore, the selection of frames is also much smaller. They do have some quality brands and decent sales so I was able to find a couple of pairs that were suitable. The service was quick and friendly. And both pairs of my glasses were ready in just days!

They got my prescription wrong said it was 3.78 in one eye. Got the glasses no right. They said we…read morehad to get high index because it was over 3.75. Our cost was an extra 375 out of our pocket for this. We got our eyes retested and they didn't change still 3.00 not 3.78 we don't want the high index they said we had too. We looked into it and we didn't get last time at same rx. We are retired and feel they are being fraudulent and will never go back. We will also let the eye insurance know what they did

Very friendly and helpful staff! They made using insurance very easy. Great first experience…read moregetting glasses here. Thank you!

Very friendly, knowledgeable staff & very courteous service!…read morePleasant Experience! I highly recommend them & my employers insurance covers 100% of the cost of the exam every 2 years & 100% of the lenses & there's also a large selection of frames that are also covered 100%, all I paid for was the "Transition" lenses which automatically get dark in bright sunlight, & are very practical to have! THANKS SVS!

Absolute best selection of designer frames in Northern Kentucky. Friendly and courteous staff…read moreprovide honest and relevant information to enhance your ability to select styles that are perfect for you. Primary Eye Care provides the best client experience I've had in 45 years of buying glasses.

I went to see this eye doctor on 4.27.26 for a eye exam and also a refraction exam since I am type…read more2 diabetic. Before going in I called and gave them my VSP-Plus eye insurance information, and they also asked for my medical insurance which I provided to them Cigna. After the exam I was told that my eye glass insurance was very good and I proceeded to pick out new frames. The amount I was told that would be my copay was: 299.20 which I did pay that day. I was told the glasses would be ready in about 2 weeks. I picked up my glasses and was having issues seeing so I reached back out and asked if I could be rechecked to see if something was wrong. On May 13th I received a text message stating I owed $!95.90. I called and spoke to whomever answered and was told that this was for what was not covered under my insurance. I told them I did not understand since I had already paid 299.90 and she stated we don't know until we hear back from your insurance. I was upset I had glasses I could not use and another bill bringing my total to$ 495.10! When I went back in to have the glasses checked and my eyes I asked the person at the desk if I could speak to someone and she looked at it and said I will need to ask my office manager. She returned and said she will reach out to your insurance and let you know. I have the VSP Vision Benefit statement and showed this to both of them. It states Total Billed: 1103.00-Total amount paid: $305.25 and my amount owed: 140.00 total savings 657.75. They did not bill VSP for my eye exam that would have been a 10.00 co pay or the refraction that would have been a 20.00 co pay they sent these to Cigna. I also have a 39.99-dollar fee on the original 299.20 for a one-year warranty that I was not made aware of or have any information on. I have tried to reach out to the Office manager leaving a message last week but no response. I have overpaid by a lot, and they did not bill my insurance correctly and they participate in the VSP.

In the past, I have found eye exams to be a frustrating process…read more Dr Shull was great. I felt she let me take my time making my choices. Very good experience!

Very professional, pleasant optometrist…read more Excellent staff. Great selection of frames. Nice setting/location. Can set your own appointment online, very streamlined process.

My husband and I were able to get convenient Saturday appointments together. Dr. Tabeling was very…read morethorough and informative. Eye exam was excellent and we were told about any additional charges upfront and chose not to have our eyes dilated and chose the other testing instead. Our bill was explained to us at checkout as well as the contact lens provider refund options. The office staff was very helpful when I couldn't get my documents scanned at home clearly for the refund and emailed me everything I needed. Thank you!!!!

Dr. Tabeling is super kind, and great at what he does. I appreciate when a doctor can give it to me…read morestraight, in a common person language I can understand. The desk staff here are also super sweet. They have always been very friendly and inviting when I come in. The have a wide variety of glasses frames such as Ralph Lauren, Oakley, Nike, Versace, Ray Ban, Columbia, etc. There were also some non designer brands to choose from. They ranged in price from $150-$300 for frames. They offer a 30% to those who don't have vision insurance. It's super easy to book an appointment online or by phone. Every time I've called they've always had openings for the day-of or the next day. I've been with them for several years now after having a negative experience with several other eye drs around, and would highly recommend them!