Truly a top notch experience. I had a hard time finding an optometrist accepting new patients for my daughter who has special needs. Ritter & Hagee was able to give us an appointment that was far in the future, but aligned with her annual exam schedule and my calendar/schedule. They called me weeks ahead to make sure I was aware that I would have to travel as far as I would need to get from our home to their location- and since Dr. Ritter was the only O.D. I could find willing to take us after all, we kept her appointment.
We arrived very early because I allowed for so much time to find a new place and be on time in case I ran into traffic problems. We expected to wait for quite a while after check-in. (I suspect that it's possible someone who commented on this site that they waited overly long in the office to be seen had not perhaps checked in face-to-face and verbally with office personnel, because they had a sign on the door, reminding us to do that!)
There were activity pages that my daughter and I were prepared to do together for a long time in their comfortable and spacious waiting room, when to my surprise Dr. Ritter was able to see us earlier than the appointment time!
I am practically certain he did this for us at some sacrifice to himself.
Intake by staff for the exam was thorough, friendly and smooth. My daughter was at ease with everyone the whole time.
Dr. Ritter explained his findings very well, and even informed me of an issue I had not been made aware of by my daughter's former specialists in the Children's Hospital network. (Children's has a new policy to release patients at a certain age, and probably did not deem it necessary to educate us about her cataracts, but it's something I appreciate knowing about!)
This review is getting really long, but I just have to make sure to mention JAY in the optometry department we visited after seeing to doctor. With friendly staff all around interested in helping, he found the best frames to accommodate my daughters special fit and REALLY listened to understand her personal preferences. This can be an unintentional challenge for my daughter.
I highly recommend Ritter & Hagee. It was well worth the trip I made, and both my daughter and I look forward to going back. read more